Citizen Advocates Outpatient Behavioral Health Clinic

16 Phillips Street
Massena, NY 13662

Citizen Advocates Outpatient Behavioral Health Clinic NY 13662

About Citizen Advocates Outpatient Behavioral Health Clinic

Citizen Advocates–Behavioral Health Clinic, in Massena, New York, is a comprehensive mental health and dual diagnosis care center for adolescents and adults. They offer medication assisted treatment (MAT) and inpatient, outpatient, and aftercare services, including specialized programming for teens, young adults, and seniors. Their primary treatment modalities combine psychotherapy with evidence based complementary care.

Citizen Advocates–Behavioral Health Clinic provides mental health care and dual diagnosis services for adolescents and adults in Massena, New York. Dedicated programming for young adults, teens, and seniors is available.

The inpatient program at Citizen Advocates–Behavioral Health Clinic allows clients to focus on their recovery in a highly structured and supportive environment. Clients receive mental health assessments, personalized treatment plans, and comprehensive case management. They also engage in intensive CBT and DBT based psychotherapy, including individual, group, and family counseling. Additional evidence based therapies include EMDR and medication assisted treatment (MAT).

Citizen Advocates–Behavioral Health Clinic promotes clients’ sustained recovery through a robust continuum of care aligned with clients’ evolving needs. In addition to ongoing counseling, complementary care, and recovery education, clients receive transitional and community reintegration support as they step down to lower intensity treatment programs. Referrals for sober living, community based recovery programs, and medical, mental health, and social services are included.

Citizen Advocates–Behavioral Health Clinic accepts private insurance, Medicare, Medicaid, and self pay. Sliding scale payment assistance is available.

Latest Reviews

Aubree Swart
1 month ago on Google
3
I feel bad for the business itself, bc I m sure a lot of people are trying their best. But the fact of the matter is there were many hoops that took way too long, especially to see a provider. There were virtually no groups. And most disturbing, my therapist patronized me and openly defended the manager who harassed me at my former workplace because of my religion without even validating my feelings, much less my thoughts. When we re in MY session, MY mental health comes first, not someone else s job, even if they re your friend. In any case, there was very little legitimate therapy done and I left feeling more worthless than when I walked in. I m incredibly disappointed by the unprofessional behavior.
Response from the owner3 weeks ago
Thanks for sharing this experience - we listen to all feedback carefully. We'll look into this - thank you.
Patrick Kelly
9 months ago on Google
1
Was required to come here after an episode of self harm during the lowest period of my life. Was told I should have just killed myself. People like that should not be practicing therapists.Came back another time, foolishly, on my own accord after a very confusing relationship. Entirely unhelpful in every possible way.I've gotten the impression CA just hires whoever and couldn't care less what the therapy is like, as long as they have billables.Do yourself a favor and find somewhere else.
Response from the owner8 months ago
Thank for sharing your recent visit to our clinic. We listen carefully to all feedback, and strive to provide a better experience for everyone we serve. Thank you.
Mara Brown
10 months ago on Google
1
They do not care about you. No one would call me back to refill my prescription and I am currently at a week without medicine because they won t fix it. When I called she said there s nothing she can do and then hung up on me and wouldn t let me talk to a supervisor. I get withdrawals when I do not have my medication and this is NOT acceptable
Response from the owner9 months ago
Mara, thank you for sharing your feedback. This is not the experience we want anyone to have. We will look into this. Thank you.

Location

Accepted Insurance

Citizen Advocates Outpatient Behavioral Health Clinic works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.
medically-assisted-detox iconMedically Assisted Detox
Medical detox involves weaning your body off of addictive substances in a medically supervised environment. If you've become dependent on alcohol and/or drugs, quitting on your own can be uncomfortable and even dangerous. In medically assisted detox, a team of licensed medical professionals will help manage potential withdrawal symptoms, ensuring that you're as safe and comfortable as possible. This process typically takes about 5-7 days, although the length will depend on your individual needs.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

You can participate in couples therapy to focus on a specific problem in your relationship or for general strengthening of the relationship. This therapy aims to help you improve communication, address conflict, and grow in affection for one another.

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Coping with day to day living is a challenge while in addiction recovery. Life skills training helps you learn how to manage daily tasks and deal with stress in healthy ways. This is key to long term recovery.

Contact Information

Phone icon (315) 764-8076
Building icon

16 Phillips Street
Massena, NY 13662

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Reviews of Citizen Advocates Outpatient Behavioral Health Clinic

1.1/5 (8 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

1.1 (8 reviews)
Aubree Swart
1 month ago
3

I feel bad for the business itself, bc I m sure a lot of people are trying their best. But the fact of the matter is there were many hoops that took way too long, especially to see a provider. There were virtually no groups. And most disturbing, my therapist patronized me and openly defended the manager who harassed me at my former workplace because of my religion without even validating my feelings, much less my thoughts. When we re in MY session, MY mental health comes first, not someone else s job, even if they re your friend. In any case, there was very little legitimate therapy done and I left feeling more worthless than when I walked in. I m incredibly disappointed by the unprofessional behavior.

Response from the owner1 month ago
Thanks for sharing this experience - we listen to all feedback carefully. We'll look into this - thank you.
Patrick Kelly
9 months ago
1

Was required to come here after an episode of self harm during the lowest period of my life. Was told I should have just killed myself. People like that should not be practicing therapists.Came back another time, foolishly, on my own accord after a very confusing relationship. Entirely unhelpful in every possible way.I've gotten the impression CA just hires whoever and couldn't care less what the therapy is like, as long as they have billables.Do yourself a favor and find somewhere else.

Response from the owner9 months ago
Thank for sharing your recent visit to our clinic. We listen carefully to all feedback, and strive to provide a better experience for everyone we serve. Thank you.
Mara Brown
10 months ago
1

They do not care about you. No one would call me back to refill my prescription and I am currently at a week without medicine because they won t fix it. When I called she said there s nothing she can do and then hung up on me and wouldn t let me talk to a supervisor. I get withdrawals when I do not have my medication and this is NOT acceptable

Response from the owner10 months ago
Mara, thank you for sharing your feedback. This is not the experience we want anyone to have. We will look into this. Thank you.
Drizz Deschamp
1 year ago
1

Avoid at all costs if you take your recovery seriously.

Dylan Daniell
1 year ago
1

My counselor tried to sleep with me. I do not recommend this place to anyone

Cody Jones
1 year ago
1

Bare minimum in terms of service. If you're struggling with mental health go somewhere else that might actually help. Was lied to on multiple occasions and talked about a scary move for weeks just to find out as soon as you move out of state they cut off your services and don't do anything for you except say 'you can come In office to pick up your transcripts' after I move 16 hours away. Think they would've mentioned that in any of the appointments but nope.

Kyle Deshane KydraTheRapHydra
2 years ago
1

Blake Gardner
2 years ago
1

Don t waste your time. Nothing but hoops to jump through, especially if you are seeking medication. Also, there are no real doctors in the building. As far as I can see, this place does nothing other than perpetuate the mental health crisis in their country. Save yourself the stress and seek out real mental health care.

Fred Burple
2 years ago
2

Dollar store of Mental Health, everyone can afford it but it's low quality. The support staff also don't seem to know how to do simple tasks, like making appointments. This leads to appointments being 8+ weeks later instead of 1 or 2.

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