Cedar Crest Hospital & Residential Treatment Center

3500 I-35 Belton, TX 76513
InpatientOutpatient
Cedar Crest Hospital & Residential Treatment Center TX 76513

About Cedar Crest Hospital & Residential Treatment Center

Located in Belton, Texas, Cedar Crest Hospital and Residential Treatment Center helps those struggling with substance abuse and mental health issues. This facility treats children, adolescents, and adults on a private campus of over 30 acres of rolling Texas hills. Amenities include an outdoor swimming pool, picnic areas, walking trails, and the latest exercise equipment. One of the standout features of Cedar Crest is the serene setting you have while recovering.

Cedar Crest includes a continuum of services that range from outpatient to inpatient care. They use innovative options that cater to the specific needs of the individuals in treatment. The programs consist of a multidisciplinary team, including doctors, nurses, psychologists, psychiatrists, and therapists.

The team works together to give you an optimal care plan that starts when you begin treatment. You’ll receive services in a safe, supportive environment so that you can focus on recovery. They can manage medication and provide therapy to prevent relapse. Likewise, the 12 Step addiction program will help you become stable while obtaining the skills and coping strategies needed to become happier and better adjusted. They accept many private health insurance plans, like Cigna and Aetna, and will give you free insurance verification when you contact them for more information.

Latest Reviews

Reese Lozano
1 week ago on Google
1
Hi. I stayed here for 3 months as an adolescent from January to March of 2023. And the things I saw just within that time were horrific. This "hospital" is utterly inhumane, and please, never send yourself nor your children here if you expect them to actually get better.I was sent here after my 10 short-term facility visits over the course of all my teenage years prior hadnt led to any significant improvement. I made some friends here, but mostly out of fear. If you act out in the slightest, the staff punish the whole unit.One time, the staff made what was essentially a naughty list for anyone that even remotely acted out in their eyes. One of my roommates was a teen mom and she was put on said list because she defended herself against a staff member that told her "you're a mother now, act like it", among other hurtful things I can hardly remember ... even though she was literally a teenager. Some time later, a girl had a breakdown and soiled herself in the Activity Room, and all the staff made us go outside while they dealt with her, and then named off the list of kids on the "naughty list", and told them THEY had to clean up this girl's human waste, or they would get sedated. And sure enough, everyone that refused, we didn't see them til MUCH later that day, because they were knocked out all that time.This is just one of the many horrific stories I have from this place, and I am livid as I am recalling all of this because how can you call yourself a hospital when you're doing the opposite of helping people? Many people I knew from here walked out with more trauma than they came in with. It is insane how this place has not been shut down yet.What's so unfortunate is ALSO, I have no other evidence of any of this except my own word, because THERE WERE NO FUNCTIONING CAMERAS on the unit. At least at the time I was there, according to the staff. To my knowledge, no repercussions had been given to any staff, which I assume is probably either because of the lack of camera footage, or poor management, or both.The only positive thing I have to say about staff was 2 of the therapists that worked the unit I stayed on, Patrick and Melanie.I am doing much better these days, but not because of my stay at Cedar Crest early last year. This place must be shut down.
Response from the owner2 days ago
Receiving feedback is very important to the work we do, and we thank you for taking the time to leave this review. However, reading it is concerning, and we would truly appreciate having a chance to gather more in-depth details. If you would be willing to speak with us directly, please reach out to FeedBack@cedarcresthospital.com.
Jenna Limmer
2 weeks ago on Google
5
Ms. Shay is the best!
Response from the owner1 week ago
We are grateful for your willingness to share your thoughts. Thank you! We work hard every day to ensure that our facility is a source of hope and positivity.
Jonathan Brooks
2 weeks ago on Google
1
I was amazingly disappointed in the RTC. After a week in the program my son was transferred back to the acute clinic. We were told that he was going back into the program once he got his meds regulated better. However, once he served his time frame in the acute clinic he was refused entry back into the RTC. The excuse was that he needed too much individual attention. They also dropped all of this on me with a 48 hour window to drive there to pick him up. When I asked why I was not notified of his rejection back into the programming, I received an Oops. That s our bad. We have been left in a lurch trying to see where we can get help now because no one let us know they changed their mind.
Response from the owner1 week ago
We appreciate your feedback, though we are troubled by what we have read. We strive to be a treatment center that offers care that meets all identified needs, and we believe that it is extremely important that we gather more information. Please reach out to us directly by emailing FeedBack@cedarcresthospital.com so that we can best address your concerns. Thank you.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7 / 10

Location

Accepted Insurance

Cedar Crest Hospital & Residential Treatment Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).
inpatient iconInpatient
Inpatient rehab programs are geared toward clients in early recovery. They also provide intensive support for clients in crisis and those at an increased relapse risk. Clients receive housing and meals while in inpatient care, allowing them to focus solely on their recovery. Most programs prioritize addiction counseling but may draw on various psychotherapeutic modalities, including CBT, DBT, RBT, trauma therapy, and motivational interviewing. Life skills training and holistic therapies are also common in inpatient care.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
12-step icon12-Step
12 step programs promote participants' sustained sobriety through rigorous and ongoing peer coaching and personal spiritual growth. Participants routinely attend 12 step meetings, which are available multiple times per day, 365 days per year in most communities. This ensures that those in recovery have prompt access to the structure and support they need when they need it. These programs use spiritual precepts to address the root causes of addiction and encourage compassion, self-awareness, forgiveness, accountability, and acceptance.
partial-hospitalization iconPartial Hospitalization Program
Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • weight iconGym
  • spa2 iconYoga Studio

Staff & Accreditations

Staff

Alex Wanee

Chief Executive Officer

Melissa West

Chief Financial Officer

Appolonia Okereke, DNP, RN

Chief Nursing Officer

Fallon Woodard, LMSW, MPH

Director of Admissions

Joanna Mohanadas

Director of Human Resources

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 1562

Contact Information

Phone icon (254) 613-9871
Building icon

3500 I-35
Belton, TX 76513

Fact checked and written by:
Patti Croft, MBA
Edited by:
Peter Lee, PhD

Reviews of Cedar Crest Hospital & Residential Treatment Center

1.99/5 (346 reviews)
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Reviews

1

There are a number of staff that clearly enjoy their power over the residents way too much. Those staff are supported by a chorus of other staff who either don’t believe or don’t care about any complaints. That staff is overseen by administration that is too worried abo ... Read More

Reviewed on 10/21/2019
2

I went for residential treatment and lived there for a month. They are disorganized and they constantly switched psychiatrists for me. The morning of the day I was discharged I was still on scrubs which meant I wasn’t allowed of wear my normal clothes. I felt like they jus ... Read More

Reviewed on 9/15/2019
1

Staff was ok with the exception of one woman, Rhoni (Rony? Not sure of spelling), who I believe was some type of aid. She was rude and indifferent. Getting through to talk to counselor, nurse, etc. was a huge pain. Constantly being passed from one person to another when tryi ... Read More

Reviewed on 10/18/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

Reese Lozano
1 week ago
1

Hi. I stayed here for 3 months as an adolescent from January to March of 2023. And the things I saw just within that time were horrific. This "hospital" is utterly inhumane, and please, never send yourself nor your children here if you expect them to actually get better.I was sent here after my 10 short-term facility visits over the course of all my teenage years prior hadnt led to any significant improvement. I made some friends here, but mostly out of fear. If you act out in the slightest, the staff punish the whole unit.One time, the staff made what was essentially a naughty list for anyone that even remotely acted out in their eyes. One of my roommates was a teen mom and she was put on said list because she defended herself against a staff member that told her "you're a mother now, act like it", among other hurtful things I can hardly remember ... even though she was literally a teenager. Some time later, a girl had a breakdown and soiled herself in the Activity Room, and all the staff made us go outside while they dealt with her, and then named off the list of kids on the "naughty list", and told them THEY had to clean up this girl's human waste, or they would get sedated. And sure enough, everyone that refused, we didn't see them til MUCH later that day, because they were knocked out all that time.This is just one of the many horrific stories I have from this place, and I am livid as I am recalling all of this because how can you call yourself a hospital when you're doing the opposite of helping people? Many people I knew from here walked out with more trauma than they came in with. It is insane how this place has not been shut down yet.What's so unfortunate is ALSO, I have no other evidence of any of this except my own word, because THERE WERE NO FUNCTIONING CAMERAS on the unit. At least at the time I was there, according to the staff. To my knowledge, no repercussions had been given to any staff, which I assume is probably either because of the lack of camera footage, or poor management, or both.The only positive thing I have to say about staff was 2 of the therapists that worked the unit I stayed on, Patrick and Melanie.I am doing much better these days, but not because of my stay at Cedar Crest early last year. This place must be shut down.

Response from the owner1 week ago
Receiving feedback is very important to the work we do, and we thank you for taking the time to leave this review. However, reading it is concerning, and we would truly appreciate having a chance to gather more in-depth details. If you would be willing to speak with us directly, please reach out to FeedBack@cedarcresthospital.com.
Jenna Limmer
2 weeks ago
5

Ms. Shay is the best!

Response from the owner2 weeks ago
We are grateful for your willingness to share your thoughts. Thank you! We work hard every day to ensure that our facility is a source of hope and positivity.
Jonathan Brooks
2 weeks ago
1

I was amazingly disappointed in the RTC. After a week in the program my son was transferred back to the acute clinic. We were told that he was going back into the program once he got his meds regulated better. However, once he served his time frame in the acute clinic he was refused entry back into the RTC. The excuse was that he needed too much individual attention. They also dropped all of this on me with a 48 hour window to drive there to pick him up. When I asked why I was not notified of his rejection back into the programming, I received an Oops. That s our bad. We have been left in a lurch trying to see where we can get help now because no one let us know they changed their mind.

Response from the owner2 weeks ago
We appreciate your feedback, though we are troubled by what we have read. We strive to be a treatment center that offers care that meets all identified needs, and we believe that it is extremely important that we gather more information. Please reach out to us directly by emailing FeedBack@cedarcresthospital.com so that we can best address your concerns. Thank you.
Stacey Ray
2 weeks ago
1

This is no type of treatment center. All they do is put a tracker on your wrist and do checks to make sure you re still there and that is it. Not structured at all. Yeah they ll open the medication door but it s up to you to take it. They don t give you a schedule when to get medicine or when meals are happening. I missed lunch bc I was in the shower definitely missed lunch that day.I am also lactose intolerant and all they would serve me is milk every day, breakfast lunch and supper. They never changed my order to put juice. I only got juice one time because I pulled it off the line myself in the cafeteria but when meals are brought back they bring milk only. Also the HEAT has been broken for a couple of years had to sleep with my jacket on even after wearing it all throughout the day. The shower pours water down the wall not onto your body. Also this is a BIG one they aren t doing counseling sessions or regular groups. The only way someone can mentally get through the day is to lean on others who still have their minds and find comfort within the people you meet. Talking to one another is one of the only ways I made it through. I only give one person a positive review and that is Anthony. He cared about people. No I ll give a positive review to Lola and the therapist with the curly red hair for hearing me and getting me out of there. All the reviews you see about outside time the pool and all that, yeah they ll open haven t used that pool in two years. There was a complete riot of nothing but complaints from all the patients one night and I knew they weren t being heard so I told them to all fill out a grievance form, The patient don t know their rights nor how to be heard so if you have someone going in there, pray for them and let them know that they have rights if they have complaints to fill out a grievance form and to make sure that it gets turned into the higher ups. We should all have a voice. Zero stars people. It s not a treatment center it s jail.

Response from the owner2 weeks ago
Receiving feedback is very important to the work we do, and we thank you for taking the time to leave this review. However, reading it is concerning, and we would truly appreciate having a chance to gather more in-depth details. If you would be willing to speak with us directly, please reach out to FeedBack@cedarcresthospital.com.
Aesha P
3 weeks ago
1

Eric Evans
3 weeks ago
5

My adolescent son was transferred to Cedar Crest from the ER at Dallas Children's. He was inpatient for a bit at Cedar Crest and then transferred to their adolescent residential unit. This is his 4th mental health hospitalization and his first residential stay. I have to say that I am very pleased with the care he is receiving at Cedar Crest. The intake was the fastest and most thorough we have experienced. We have been able to visit with him and he seems to be settling in well. He has been able to call us to talk when needed and we can talk to him as well. For reference, he has been at facilities in Frisco, Arlington, and Ft. Worth. While this is a pretty far drive for us, it is well worth it for him to get the care that he needs and seems to be getting it.

Response from the owner3 weeks ago
Thanks so much for sharing your thoughts! We re committed to being a trusted source of superior care, comprehensive support, and renewed hope.
Riley Crossman
1 month ago
1

Anita
1 month ago
5

Traci Earp
1 month ago
2

I was a patient here for 15 long nights. I would not recommend inpatient mental health facilities to anyone who is able to see a therapist and psychiatrist and be seen outpatient.I am thankful for some of the great staff members, Caeden, Tia and Betty, and all of the nurses I met were excellent!!In my opinion no one gets well being surrounded by other sick people (many much sicker than you). Everyone has their own issues and you barely get to talk to a therapist and it's in a group. Wish I could keep up with some of workers!

Response from the owner1 month ago
We greatly appreciate receiving feedback, and we are thankful that you were willing to share this. However, we are troubled by what we have read and feel that it is important that we have an opportunity to gather more information so that we can best address your concerns. Please reach out to us directly at FeedBack@cedarcresthospital.com.
Joslyn
1 month ago
1

My experience at Cedar Crest Hospital s adult inpatient unit was deeply concerning. The facility was unsanitary, with mold in the bathroom, a pervasive urine smell, and cleaning done only every few days. Although the posted schedule promised multiple daily group therapy sessions, only one was held each day, typically led by an intern. The facility was clearly understaffed, with minimal access to licensed mental health professionals. Patient needs were often neglected requests for basic items like blankets or clothing were denied, visibly distressed patients were ignored, and there was no opportunity for exercise or fresh air.The discharge process raised even more concerns. I was denied discharge paperwork twice, pressured to voluntarily commit to avoid being held longer under a court order, and faced significant discrepancies between my treatment plan and discharge paperwork. The psychiatrist did not attend my treatment planning meeting, and I was pressured to sign a blank treatment document. Additionally, there appear to be discrepancies in insurance billing, as my insurance was billed for therapy sessions that were not actually provided according to the posted schedule.I have filed multiple complaints against this facility due to the unacceptable conditions, lack of proper care, and potential billing irregularities. I cannot recommend Cedar Crest Hospital to anyone seeking safe, compassionate mental health treatment.

Response from the owner1 month ago
Reading this is very troubling. Safety, compassion, and delivering clinically excellent treatment are pivotal to the care we provide at Cedar Crest Hospital, and we are thankful that you were willing to share your thoughts with us. We would sincerely appreciate having an opportunity to gather more information and ask that you please contact us directly by emailing FeedBack@cedarcresthospital.com. Thank you.
Courtney Watson
1 month ago
1

I didn t finish my last review, but as I was saying the picu patients can t eat like civil human beings because they have to share one small circular game table when they hold up to 10 patients the table only sits about 3 so they have to sit in a regular chair with their food in their laps same as when we are full on the open side and the cafeteria sends trays to the unit instead of allowing them to go to the cafeteria due to them not always having staff in the evening. The schedule has never been followed patients are told to wait a minute when asking for PRNS, which it s when the patient wants it not on the nurses time especially when they aren t doing anything but sitting on their phones. The review before mine is not a lie about wound care. Recently I watched a patient with staples in her leg ask for it to be cleaned (it was a order for twice a day) and the first shift nurses did not clean it she literally waited until 10 at night came and even then had to wait for the shift key nurse to even clean it she stood in the hall for two hours waiting. The only people who truly care are the BHA s it s a few that do and I was one. This is not from a angry place this is a true review from this email to the previous. I recommend anyone who has been insulted and embarrassed by Dr Appolonia to file an EEOC, I know I am for defamation of character. Also nothing is private. I had an irate moment due to Dr Appolonia accusing me of something that I was not, she poked and poked at me not assessing me after I got struck by a male patient twice on the adult PICU unit which was manic by the way, she didn t attempt to assess me she just made an assumption which caused all type of rumors around the campus which no one was outside besides managers and the CEO and herself. They only worry about the building being in order and ran properly as I stated when state is in or surveyors. I wouldn t recommend this toxic environment to staff nor patients but shoutout to all the good staff who actually do care y all myself included were the real MVPs and you re not told enough.

Response from the owner1 month ago
We are deeply concerned by this review but are so grateful that you were willing to share. Our goal is to provide the highest-quality care in a safe, welcoming environment. Please consider contacting FeedBack@cedarcresthospital.com so that we can speak with you directly and best address your concerns. Thank you.
Courtney Watson
1 month ago
1

I worked here over four years, recently was terminated which I m okay with. When I first started everything was great I loved coming into work and caring for my patients. As time went on once the CEO that was there upon my hire, regardless of what anyone has negative to say and the CNO Keva left it went completely down hill once Dr.Appolonia became CEO. They are one sided, they will poke and poke at you until you react now you re the villain of the story. I wasn t the perfect employee but I was not put into a leadership role for giggles I was given the position for a reason, also patients LOVED me, anytime a patient would come back from the kid unit to the adult unit they never forget me. With this termination although I sent in a resignation at 7 that morning before they even called to discuss termination I have learned a lot and seen a lot. I met a few great people. Brady is a great CEO, he believed in me from day one, I hate that he feels as if this place will get any better, it most definitely won t because it starts with leadership which the leadership starts in the administrative office. This place will truly drain your mental health and then they wonder why when you snap, you completely go over the edge. I worked nothing less than 100-115 hours every two weeks, when they asked with no problem, any time I was needed. Nothing was ever appreciated they just worry about having a warm body. 95% of the time the units are short. Don t let state come in and the acute adolescent and adult unit will always run short to cover RTC, therapist will fill in as if they help on the floor just to seem fully staffed knowing good and well no one ever truly comes and helps on the floor. As soon as state leave you re back short staffed, the units are out of ratio majority over the time reason why so many incidents happen or staff gets hurt because our safety isn t or has never been a concern. They hire anybody. They take advantage of the good staff thinking they are replaceable and they do a new hire walk through literally every week or two weeks and no one ever stays. The adults never got to use the pool we had to BEG for them to be able to have access to the pool.Let s not get into how FILTHY the units are. I d rather shower in a jail cell than shower at a shower at cedar crest. Housekeeping will go two days without even cleaning at times they will just pick up trash . I recently had a patient who could not do for himself and had feces all on his bathroom floor toilet wall shower ect it had been like that for two days and had I not clean it then it would have not been done, because even housekeepers don t stay long, or they worry about cleaning the schools and RTC units and administration office before acute. Also make sure you send your loved ones with clothes because they act as if it comes out of their personal check for a basketball tshirt and shorts. They complain when we ask for another set of clothes for your loved ones saying they are spending $2,000-3,000 a month on clothes but who cares, doesn t the patients needs come first? Oh the new systems on acute units the observations are done on tablets and they have made it known that those are priority over patients because corporate is notified when they get behind or if they aren t done within the interval of the Q15 or Q5 observation mind you that sometimes it s two staff with 4 Q5 observations and two staff members with 20 plus other patients, so if you re loved one needs something they have to wait because as staff you can only do so much at a time the moment you get behind they are blowing your phone up. We run out of supplies often God forbid it s the weekend because Friday through Sunday no one is in supply and no one else has access supposedly. Here recently the patients were unable to shower due to no soap nor towels, and you feel bad taking from other units because majority of the time their supplies are low or about gone as well, how does this happen when we do orders weekly, it beats me. PICU patients can t even eat like civil human beings.

Response from the owner1 month ago
Receiving feedback is very important to the work we do, and we thank you for taking the time to leave this review. However, reading it is concerning, and we would truly appreciate having a chance to gather more in-depth details. If you would be willing to speak with us directly, please reach out to FeedBack@cedarcresthospital.com.
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