Carondelet Health Network – St. Joseph’s Hospital

Tucson, Arizona

350 N. Wilmot Road
Tucson, AZ 85711

About Carondelet Health Network – St. Joseph’s Hospital

Carondelet Health Network - St. Joseph’s Hospital, located in Tucson, Arizona, offers mental health treatment to individuals struggling with a wide variety of behavioral health issues. If addiction is the primary diagnosis, a referral may need to be placed to an alcohol or drug rehab center that focuses on addiction treatment.

Carondelet Health Network – St. Joseph’s Hospital provides services for adults and the geriatric population. Their services include detox and inpatient treatment.

Detox
The detoxification program is a medically supervised detox program that provides a safe environment for cleansing the body of addictive substances. Psychiatric and medical evaluations, medication monitoring, and crisis-intervention services are provided.

Inpatient Treatment
The inpatient program offers stabilization services, individual therapy, group therapy, family therapy, psychiatric care, medical evaluations, and geriatric support services.

Private Insurance
Carondelet Health Network – St. Joseph’s Hospital accepts most insurance plans, including Anthem, Wellmark, Blue Cross Blue Shield, Magellan, Amerigroup, Aetna, Cigna, and ComPsych. Out of network benefits may vary, so it is important to verify insurance coverage with your provider prior to enrolling in treatment.

Payment Options

Private insurance
Self-pay options
Medicare

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Intervention Services

Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

Programs

Adult program

Elderly program

Program for men

Program for women

Young adult program

Insurance

Our Policy: Carondelet Health Network – St. Joseph’s Hospital works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Aetna

Amerigroup

Blue Cross Blue Shield

Cigna

Wellmark

Elevance Health

ComPsych

Treatment

Alcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug Addiction

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

Dual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Clinical Services

Family Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Individual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Accreditations

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact

(520) 617-1522

Website

350 N. Wilmot Road
Tucson, AZ 85711

Call Now - Help is Available

Get Help Now - 520-428-0475

Reviews

2.3 (589 reviews)

Rehab.com (1)

Google (588)

Google Rating

2.3 (588 reviews)

Nathan M.

1 month ago

We ve had our three children born here and have few complaints about the medical care. We, however, have had issues all three times with out-of-network providers.In our latest visit the pediatrician came and spent 15 minutes checking our newborn. They were called Sheridan Childrens Healthcare Services of Arizona Inc. and they were out-of-network. They charged our insurance more than $600. They then sent a bill of more than $400 to us. Which from my understanding of the No Surprises Act should be illegal, unless the hospital had us sign away our protections under that act, which we have no memory of doing.Either the hospital contracts with a provider with illegal billing practices, or it is complicit in morally dubious billing practices by forcing patients to sign away their rights. The medical care was fine but a patient s financial well-being is also important.

Response from the owner1 month ago

Thank you so much for bringing this to our attention. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information and patient's name.

David Bloom

Had an absolutely fantastic experience here. In short, every staff member I interacted with was kind, professional, and provided the highest possible level of care.After a lumbar puncture performed at a different ER left me with a severe lingering spinal headache, I arrived at St. Joseph around 12pm on a Tuesday. I was triaged within 20min and moved to a room within an hour. My wait in the room was a bit longer, but my nurse (Camille) was extremely attentive and my ER doctor was incredible. After taking a detailed history, and listening very intently to everything I said, he called in another doctor from a different part of the hospital who had more experience performing epidural blood patches and within an hour after that the procedure was started.Great attention was paid to my comfort throughout and the anesthesiologist answered all of my questions, even the ones which weren't particularly germane. At 4pm we were done and my headache vanished almost instantly. An hour laying on my back to allow the clot to form and I was discharged at 5pm.In total, I spent 5 hours in the hospital from start to finish, which is exactly the time it took the first ER to even get me into a room.I cannot recommend this ER staff highly enough.

So glad to hear that! David, thank you for the wonderful review and for taking the time to share your feedback.

Bruce W

What is the best starting point? St. Joe's Hospital management exhibits prejudicial attitudes, unfair treatment, and discriminatory actions, coupled with poor work ethics. They struggle with effective leadership, and the workload distribution is unjust. If you're not part of the inner circle, you're not treated fairly. A nurse with almost 30 years of experience warrants respect, yet they're instructed to work only part of their assigned hours or stay home on call for a fraction of the pay, despite being qualified for various roles.In response to St. Joe's, it is asserted that a supervisor has been contacted, yet no action has been taken to resolve the ongoing discrimination and unfair practices. The dominance of working hours by friends of the charge nurse persists, and references remain concealed, resulting in a lack of fairness and equity across the board.

It is important that our employees feel they are always heard. We are sorry to hear about your experience but appreciate you voicing your concern. We have shared your feedback with our leadership team, but we also encourage you to discuss this with your supervisor.

StayC

If I could do a zero I would. My dad stayed in the place for 4 days and would call for help and no one would come for hrs. When we visit we d see call lights going off and the techs and nurses standing around talking and not answering call lights. Then my dad was in so much pain they couldn t even give him anything intel they got his medicine list which I m not sure why it took them 4 days to get it. My dad had urine on the floor because no one emptied out his urinal it was full he spilled it on the floor just to urine again. Please do not send your loved ones here. This is the worst hospital in Arizona. I d give it a negative-10000000. And PT is horrible. My dad told them he was in allot of pain and couldn t move much and the guy was rude and told him he needed to do it or he wouldn t be able to go home.

We're sorry to hear about your recent experience at our hospital, StayC. Your feedback is vital in helping us enhance our services. Please email your contact information and patient's name to patientexperience@tenethealth.com so we can get in touch with you.

Masala1

Brittany a rn gave me medication barehanded and when I questioned her she didn't apologized. But lied to her supervisor that she offered me new medication and she didn't. She opened up the medication and handed it to me with her bare hands.Then today no one brought me breakfast and said I had to wait for lunch.This hospital really needs to get it together.Wish I didn't have to come here

We are truly sorry to hear about your experience, Masala1. We take this matter very seriously and would like to learn more. Please email patientexperience@tenethealth.com to share your contact information and patient's name.

mathew

2 months ago

I recently had a concerning experience at St. Joseph's. A friend of mine, who is showing early signs of dementia, asked for help four times, but unfortunately, the nurse was unable to assist them properly. This kind of response is unacceptable in a healthcare setting where patients rely on timely and effective care.To make matters worse, my friend was transferred to aftercare at The Haven without any family members being notified. This lack of communication is extremely troubling, especially given the patient's condition.Having also worked in food services at this hospital, I can say firsthand that the quality of the food is extremely poor. It s so bad that most patients prefer to bring their own food. The teas served are particularly alarming, as they re mostly made from sink water, which raises serious concerns about hygiene and quality.I noticed that there are multiple other bad reviews for St. Joseph's, which suggests that these issues have been ongoing for some time without being addressed. I hope the hospital takes these concerns seriously and makes the necessary improvements to their staffing, communication, and food services.

Response from the owner2 months ago

Loki Jar

Literally the nastiest hospital I've ever stayed in. There's blood on multiple walls and surfaces in my room and it smells like cigarettes. The surgeon who did my surgery (Davitas) is absolutely fantastic and so is most of the staff but there were times where I waited, listening to my call light ding for HOURS. When my boyfriend went to find the nurses, he said they were sitting at their station laughing about ignoring the lights (mine as well as others). One day, an absolute mess of an old man walked in, slobbering ice cream all down his chin and started unloading his pockets onto my table. Turns out, he was a doctor but I thought he was homeless. He didn't introduce himself, just wiped his mouth with his hands and started asking me questions about my surgery. He was highly inappropriate and tried to talk to my boyfriend about my surgery instead of me, asking him for consent. I'm a 36 year old adult who should have complete body autonomy but this man treated me like a child who could not make decisions for themselves. Even the nurse who was working my room that day told me that she wouldn't let this man treat anyone in her family. Another doctor came in and started nagging me about not being able to get pain meds at home so why should I get them here. It's a shame because half of the staff was amazing and the other half was a complete joke. If I hadn't been dying in an ambulance, I would have requested any other hospital. Avoid this place at all costs.

We're sorry to hear about your recent experience at our hospital, Loki. Your feedback is vital in helping us enhance our services. Please email your contact information to patientexperience@tenethealth.com so we can get in touch with you.

N A

Billing: Horrible. I'm currently in a 30 minute wait to speak with a supervisor. Haven't even gotten a "we will be with you soon" smh

Hi, we d like to learn more about your experience. Can you please email your contact information, patient's name and more details of your concern to patientexperience@tenethealth.com so we can get in touch with you?

sandra Perez

Went to ER on Friday 8/16/24. Arrived at approx 8pm and was finally released at approx 4am on 8/17. Only one doctor ,in ER, the girl who took my blood and was trying to put an IV in and a was horrible experience. Kept trying to push the needle in far and a nurse told her it wasn't working. The girl whose name started with z kept on. She was doing this with my arm not supported. She left a huge bruise. Tried to post a picture. I also asked her for pain medication for my back pain that turned put to be a kidney stone and did not get any relief until ER was almost cleared out. I asked if I could get an ibuprofen at least before I was released. They ended up giving me a shot and a pill. They asked where to call it in and called it in to the wrong location. They then corrected it that night but walgreens interpreted the correction as a refill request and said they could not fill til after the 24th. It was a cluster to fix on a Saturday. On my discharge they reviewed my treatment and told me I had a nose fracture...I was there for kidney stones..wrong patient. I could go on. But I won't..I won't be back there either. They sure were quick to get their payment as I was still waiting for pain meds.

Your feedback is very important to us. Thank you for providing us your information. We are looking into this matter and will be following up with you.

Val Schultheis

Excellent Catholic Hospital by the SSJ!

Hi Val, thank you so much for taking the time to leave us a 5-star rating.

D Mishler

There reviews are so true the doctors are terrible and awful the care you get here Is beyond mediocre this hospital is so old I think the people who work in it and are really just fed up and don't know how to work anymore a person can be kicking screaming in agonizing pain it doesn't mean a thing it literally does not...

Susan Way

I'm disgusted by the lack of treatment an elderly women was denied for reason beyond her control. Patient name is Angela. She is a homeless women on the streets of Arizona. A caring individual took her to Saint Joseph's Emergency room, where they spent several hours waiting for treatment. Angela was in a significant amount of pain. Her left leg covered in what looked like burns or sores,also a growth on her left eye and left arm. If you look on YouTube Lost in Phoenix,you may share my concerns & anger in this matter. Medical staff failed Angela!!! The caring person that brought Angela for treatment spent months gaining her trust and convinced her she would be treated with dignity and respect and much needed medical care.Angela has the right to be treated medically no matter her social status or ability to pay!!! SAINT JOSEPH HOSPITAL YOU FAILED THIS POOR WOMEN MISERABLY!!! SHAME ON YOU!!!! my hope & prayer is the right person reads this post and has some influence over the ER personnel that this never happens again.

Your feedback is very important to us. We take your feedback very seriously and are looking into this matter immediately.

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