Carolina Outreach

3012 Falstaff Road
Raleigh, NC 27610

Carolina Outreach NC 27610

About Carolina Outreach

Carolina Outreach is located in Raleigh, North Carolina. Carolina Outreach is a North Carolina based mental health services provider with a strength-based focus, highly trained staff and a positive atmosphere.

Outpatient treatment includes comprehensive assessments, individual, group, and family counseling, and medication management. Clients are able to work through mental health issues, trauma, grief, and more. If appropriate, Carolina Outreach can provide referrals to more specialized treatment like alcohol or drug rehab.

Specialized programs such as ACT and FCT help provide support for those who have struggled to find stability in their mental health and daily lives. Clients receive support and connections to community resources to help them achieve stability and live as independently as possible.

Carolina Outreach–Raleigh may accept a variety of insurance plans, such as Cigna, Humana, Blue Cross Blue Shield, Aetna, Amerigroup, Ambetter, United Healthcare, and more. Insurance plans vary, so be sure to verify coverage information and out of network benefits with the insurer.

Latest Reviews

K TAYLOR
1 month ago on Google
1
First of all, I had a therapist and a physicians assistant that prescribed medication through Carolina Oureach for over 5 years. The therapist became like a second mom to me, became my biggest cheerleader.My life derailed after my boyfriend passed and i went back to an abusive relationship.I missed appointments and CO discharged me, but not until I showed up for an appointment did they tell me.Two years pass, and then CO begins calling ME.They assigned a case worker. I was given a 30 day supply of my meds after being off 2 years.I had an issue with a case worker. He was rushing me. He was playing tough love. I had not missed any appointments...i had not made any!I spoke to the office manager who made an appointment for me. It was a month out. I was out of meds but i waited. This was Thurs, Oct. 10. When i arrived i was told my appointment was cancelled and i am discharged.They said my case worker put the note in their system that i was declining services. I had said that once, then i had the conversations with Ben, the office manager and because he made my next appointment it makes no sense that it was cancelled and i was booted out. Again. They did not make any effort to talk to me about it.No one in the office will take responsibility. The one or two people that had the courage to speak to me, passed the buck. They dont know anything about my case and they dont know my therapist, or anyone else i worked with.Probably going to consult an attorney because of the lengths went to to make it back into their system, at THEIR behest, only to be treated like garbage with heavy sighs, sarcasm, and passing bucks. If I didn't have a mental health issue before, I certainly do now.Why do people work there that have no work ethic, no sense of compassion, or integrity?I have requested that they put in writing what exactly happened with my case so I can decide if I want to take further action.Or maybe I will just go to Advance.
Win Harris
1 month ago on Google
1
This office needs a hugh improvement on the staff. You can never get through to the front desk. I've been calling since 8am no answer. I'm still calling at 813am as I post this. This is horrible
Destiny Clark
1 month ago on Google
1
My therapist Enfinity was not a good therapist when I was sick she would force her way to me. If I said I had ocd she would argue with me anxiety she has a nasty attitude and makes no eye contact with me

Location

Accepted Insurance

Carolina Outreach works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Services are provided by or under the supervision of a licensed therapist trained in the evidence-based practice he/she is providing. Clients typically meet with their therapist once a week at their office. Outpatient therapy may be provided in conjunction with other Carolina Outreach services. The basic abuse program provides group support and education for those with an abuse diagnosis. Groups meet twice weekly, for 16 sessions, for 90 minutes each session. Child Outpatient therapy services include assessment and individual and/or family therapy. These sessions generally take place in an office setting and are focused on mental health treatment goals developed by the licensed clinician in consultation with the child’s guardian/family members. Treatment approaches vary by clinician, but many of the clinicians at Carolina Outreach are trained to provide Trauma-Focused Cognitive Behavior Therapy (TF-CBT), Parent Child Interaction Therapy (PCIT), Cognitive Behavior Therapy (CBT), and therapy utilizing a Family Systems Approach.
intensive-outpatient iconIntensive Outpatient
The intensive outpatient program provides treatment for those who need additional structure and support. It consists of group sessions which meet for three hours, three times a week, for 12 to 36 sessions. Sessions are led by a trained facilitator and include both education and group therapy. Clients are expected to attend 12-Step meetings to benefit from ongoing recovery support. Clients elect to participate in a group with a regular meeting time in the morning or evening.
aftercare iconAftercare Support
Rehab aftercare programs offer a complete continuum of care for clients in the maintenance phase of recovery and are predicated on the idea that addiction disease is a chronic condition prone to relapse and warranting continuing care. Clients collaborate with their care team and case manager to access the specific rehab aftercare services they need to promote their sustained sobriety. Peer coaching, relapse prevention services, career counseling, and 12 step program induction are common in these programs.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a form of treatment that focuses on examining the relationships between thoughts, feelings, and behaviors. By exploring patterns of thinking that lead to self-destructive actions and the beliefs that direct these thoughts, people with mental illness can modify their patterns of thinking to improve coping. CBT is a type of psychotherapy that is different from traditional psychodynamic psychotherapy in that the therapist and the patient will actively work together to help the patient recover from their mental illness. People who seek CBT can expect their therapist to be problem-focused, and goal-directed in addressing the challenging symptoms of mental illnesses. Because CBT is an active intervention, one can also expect to do homework or practice outside of sessions.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

The goal of Trauma-Focused Cognitive Behavior Therapy (TF-CBT) is to help address the biopsychosocial needs of children with Post-traumatic Stress Disorder (PTSD) or other problems related to traumatic life experiences, and their parents or primary caregivers. TF-CBT is an evidence-based model of psychotherapy that combines trauma-sensitive interventions with cognitive behavioral therapy. Children and parents are provided knowledge and skills related to processing the trauma; managing distressing thoughts, feelings, and behaviors; and enhancing safety, parenting skills, and family communication.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Family Centered Treatment is part of Carolina Outreach’s continuum of care for at-risk children and their families. FCT is an evidence-based, in-home service that helps to preserve the family and prevent out-of-home placements. Parent-Child Interaction Therapy (PCIT) is an evidence-based treatment model backed by over 30 years of research. PCIT focuses on improving the quality of the parent-child relationship by changing parent-child interaction patterns. PCIT was developed for children ages 2–7 years with externalizing behavior disorders. In PCIT, parents are taught specific skills to establish or strengthen a nurturing and secure relationship with their child while encouraging pro-social behavior and discouraging negative behavior.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • home-setting iconResidential Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (919) 615-1027
Building icon

3012 Falstaff Road
Raleigh, NC 27610

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Anna Spooner

Reviews of Carolina Outreach

3.1/5 (25 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (25 reviews)
K TAYLOR
1 month ago
1

First of all, I had a therapist and a physicians assistant that prescribed medication through Carolina Oureach for over 5 years. The therapist became like a second mom to me, became my biggest cheerleader.My life derailed after my boyfriend passed and i went back to an abusive relationship.I missed appointments and CO discharged me, but not until I showed up for an appointment did they tell me.Two years pass, and then CO begins calling ME.They assigned a case worker. I was given a 30 day supply of my meds after being off 2 years.I had an issue with a case worker. He was rushing me. He was playing tough love. I had not missed any appointments...i had not made any!I spoke to the office manager who made an appointment for me. It was a month out. I was out of meds but i waited. This was Thurs, Oct. 10. When i arrived i was told my appointment was cancelled and i am discharged.They said my case worker put the note in their system that i was declining services. I had said that once, then i had the conversations with Ben, the office manager and because he made my next appointment it makes no sense that it was cancelled and i was booted out. Again. They did not make any effort to talk to me about it.No one in the office will take responsibility. The one or two people that had the courage to speak to me, passed the buck. They dont know anything about my case and they dont know my therapist, or anyone else i worked with.Probably going to consult an attorney because of the lengths went to to make it back into their system, at THEIR behest, only to be treated like garbage with heavy sighs, sarcasm, and passing bucks. If I didn't have a mental health issue before, I certainly do now.Why do people work there that have no work ethic, no sense of compassion, or integrity?I have requested that they put in writing what exactly happened with my case so I can decide if I want to take further action.Or maybe I will just go to Advance.

Win Harris
1 month ago
1

This office needs a hugh improvement on the staff. You can never get through to the front desk. I've been calling since 8am no answer. I'm still calling at 813am as I post this. This is horrible

Destiny Clark
1 month ago
1

My therapist Enfinity was not a good therapist when I was sick she would force her way to me. If I said I had ocd she would argue with me anxiety she has a nasty attitude and makes no eye contact with me

Sheree Klepchick
4 months ago
1

Doesn't open on time

J D
4 months ago
1

The receptionist never answers the phone. You shouldn't have to travel all the way to an office just to ask one question

Drea
7 months ago
1

My significant other of 10 years has been with Carolina Outreach since it was Turning Point Family care. He struggles with schizophrenia and bipolar mania. They are always losing therapist causing him to have to meet with a new therapist every year so. He never gets to have a true long term relationship with a therapist. Each time he is assigned a new therapist, he has to start all over again. The therapist leave and it takes about 3 months to assign him to a new one. This place should be investigated. Why such a revolving door of workers?

Jessica Lilly
7 months ago
5

I just wanted to leave a review for therapist Chris Hammond at this location. Hands down one of the best therapists I've ever had, he's great at his job, you can tell he's one of the ones that went into this field bc he genuinely has a heart for people. Carolina Outreach really got lucky getting him on their team, I'm super thankful for his insight & how he helps me address things with a new perspective. Highly intelligent, articulate, and empathetic. I really can't recommend him enough. I wish more mental health professionals were like Chris. Thank you Carolina outreach, Chris, and Matt with DBT group for all the help. This place has a phenomenal DBT team.

Keith Zammit
9 months ago
1

This place is awful the front reception always has attitudes all the doctors are leaving . They should be shut down . Don t go here because it s always a problem of some sort

Franklin
1 year ago
5

The therapist I worked with was very compasionate and non-judgemental of my ocd diagnosis. She helped motivate me to go back to school and helped me get into programs that I really needed and that I never knew about. For that I thank her very much.

Vicky Aviles
1 year ago
5

Joanne is great so Is Annie

Wenona Young
2 years ago
1

Jay Long
2 years ago
5

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