Carolina Outreach

2670 Durham-Chapel Hill Boulevard
Durham, NC 27707

Carolina Outreach NC 27707

About Carolina Outreach

Carolina Outreach is located in Durham, North Carolina. Carolina Outreach is a North Carolina based mental health services provider with a strength-based focus, highly trained staff and a positive atmosphere.

The IOP provides group therapy and recovery education three times a week for three hours at a time. It lasts 12 – 36 sessions, depending on the client’s unique needs. Twelve-step meetings are also required to support ongoing recovery. This program allows individuals to choose between day or evening sessions.

The general outpatient program provides group therapy for 90 minutes twice a week. The program lasts sixteen sessions. Clients focus on issues related to their mental health, skills they need to cultivate for a successful recovery, and how to implement recovery tools into triggering situations.

Carolina Outreach may accept a wide range of insurance plans, such as Humana, Ambetter, Cigna, Anthem Blue Cross Blue Shield, United Healthcare, Aetna, and more. Because insurance plans vary, be sure to verify coverage information and out of network details with the insurer.

Latest Reviews

P
1 month ago on Google
5
behavioral health urgent care: very sweet and patient people They ll look out for ya
yulisa cabot
4 months ago on Google
1
Carolina out reach sucks. The shaggy guy at the desk is rude. I told him the candy was expired and he shrugged his shoulders . They don t care about anyone just here for money
May Day
5 months ago on Google
1
This place sucks

Location

Accepted Insurance

Carolina Outreach works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Services are provided by or under the supervision of a licensed therapist trained in the evidence-based practice he/she is providing. Clients typically meet with their therapist once a week at their office. Outpatient therapy may be provided in conjunction with other Carolina Outreach services. The basic abuse program provides group support and education for those with an abuse diagnosis. Groups meet twice weekly, for 16 sessions, for 90 minutes each session. Child Outpatient therapy services include assessment and individual and/or family therapy. These sessions generally take place in an office setting and are focused on mental health treatment goals developed by the licensed clinician in consultation with the child’s guardian/family members. Treatment approaches vary by clinician, but many of the clinicians at Carolina Outreach are trained to provide Trauma-Focused Cognitive Behavior Therapy (TF-CBT), Parent Child Interaction Therapy (PCIT), Cognitive Behavior Therapy (CBT), and therapy utilizing a Family Systems Approach.
intensive-outpatient iconIntensive Outpatient
The intensive outpatient program provides treatment for those who need additional structure and support. It consists of group sessions which meet for three hours, three times a week, for 12 to 36 sessions. Sessions are led by a trained facilitator and include both education and group therapy. Clients are expected to attend 12-Step meetings to benefit from ongoing recovery support. Clients elect to participate in a group with a regular meeting time in the morning or evening.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Basic continuing care is a step-down program designed for clients who want to continue to work on their relapse prevention skills. These groups meet twice weekly, for 90 minutes for 16 sessions. Basic aftercare gives clients the support and accountability of meeting in a group, one time per week, for 90 minutes each session, so they may continue to hone their recovery skills.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a form of treatment that focuses on examining the relationships between thoughts, feelings, and behaviors. By exploring patterns of thinking that lead to self-destructive actions and the beliefs that direct these thoughts, people with mental illness can modify their patterns of thinking to improve coping. CBT is a type of psychotherapy that is different from traditional psychodynamic psychotherapy in that the therapist and the patient will actively work together to help the patient recover from their mental illness. People who seek CBT can expect their therapist to be problem-focused, and goal-directed in addressing the challenging symptoms of mental illnesses. Because CBT is an active intervention, one can also expect to do homework or practice outside of sessions.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Family Centered Treatment is part of Carolina Outreach’s continuum of care for at-risk children and their families. FCT is an evidence-based, in-home service that helps to preserve the family and prevent out-of-home placements. Parent-Child Interaction Therapy (PCIT) is an evidence-based treatment model backed by over 30 years of research. PCIT focuses on improving the quality of the parent-child relationship by changing parent-child interaction patterns. PCIT was developed for children ages 2–7 years with externalizing behavior disorders. In PCIT, parents are taught specific skills to establish or strengthen a nurturing and secure relationship with their child while encouraging pro-social behavior and discouraging negative behavior.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

The goal of Trauma-Focused Cognitive Behavior Therapy (TF-CBT) is to help address the biopsychosocial needs of children with Post-traumatic Stress Disorder (PTSD) or other problems related to traumatic life experiences, and their parents or primary caregivers. TF-CBT is an evidence-based model of psychotherapy that combines trauma-sensitive interventions with cognitive behavioral therapy. Children and parents are provided knowledge and skills related to processing the trauma; managing distressing thoughts, feelings, and behaviors; and enhancing safety, parenting skills, and family communication.

Amenities

  • private iconPrivate Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (919) 251-9001
Building icon

2670 Durham-Chapel Hill Boulevard
Durham, NC 27707

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Anna Spooner

Reviews of Carolina Outreach

2.93/5 (41 reviews)
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Reviews

4

By far, this is the best center I have been to, the staff is super nice, the procedures are well done and you can feel safe.

Reviewed on 9/6/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (40 reviews)
P
1 month ago
5

behavioral health urgent care: very sweet and patient people They ll look out for ya

yulisa cabot
4 months ago
1

Carolina out reach sucks. The shaggy guy at the desk is rude. I told him the candy was expired and he shrugged his shoulders . They don t care about anyone just here for money

May Day
5 months ago
1

This place sucks

Yarley Parker
6 months ago
1

I hate this place they suck hope the get closed down

Daedra Kiin
6 months ago
1

Remarkably unresponsive and careless to answer any questions. Please don t go here if you don t have to.

Lisa Owens
9 months ago
5

I second that the staff works hard for clients in need that want help

Gabi Benschop
1 year ago
1

Great place to go if you re an abuser looking for encouragement or a person with BPD who actually enjoys abandonment.Me ex and I are both separate patients at CO. He is extremely emotionally and psychologically abusive and his therapist encourages his every abusive move and doesn t seem to notice when her patients have no remorse or integrity, doesn t seem to know what a raging narcissist looks like. She encourages him to abandon and toss out a patient of theirs with BPD and if I m crazy and he s actually been telling her everything he s done to me, he should be getting help for his own behavior instead of telling him how to handle A PATIENT OF CAROLINA OUTREACH that sheep s never met.Me? I have the cops called to my house to take me to the hospital in handcuffs when my therapist hasn t been answering his phone and could have avoided me needing to go. I get assigned a new therapist every year or less. After about 4 years with them they still haven t assigned me a DBT therapist. And I m in my second DBT group because the first group s therapist, Perry, literally ghosted me and CO told me she had quit, yet I got a group email from her months later.How am I supposed to trust Carolina outreach or therapy in general when I m being told he s abusive and he s being told he s right?I m in an absolute nightmare and the people who are supposed to be looking out for my mental well-being, simply aren t. And speaking as a person who needs consistent therapy, I m starting to have real trust issues with it. And now I get assigned a new therapist that I have to start from square one with.

Baby Boi
1 year ago
1

UNPROFESSIONAL,WILL NOT RETURN PHONE CALLS. NOT A GOOD HEALTHCARE AGENCY FOR THE MENTALLY ILL. THEY NEED MORE THAN POP UP VISITS. STOP DOING WHATS BEST FOR YOU AND LET THE PATIENT BE THE FOCUS.

Brittany Birmingham
1 year ago
1

If I could give them 0 stars I would. Have never had a good experience here. The staff is rude and depending on who you talk to at the front desk, they give you different answers to the same questions. I also requested a prior authorization and called SEVEN times to request this be sent to my insurance, and not a single time did I get a call back or did they send the paperwork to the company so I had to pay out of pocket for the medication (over $150/month). Their incompetence and unwillingness to call people back/give consistent answers has caused medication lapses for me, and their answer has always been 'nothing we can do' and telling me that I have been non-compliant because they obviously have not done anything wrong.

Veronica Lamberth
1 year ago
5

Hello, this is real. Carolina outreach has helped me with a 3 month long process if required c overing from homelessness to having a place. They helped me get $4900 for an apartment. We are not homeless anymore. Amanda Strott worked very hard and diligently and patiently in order to see me through. Thank you Amanda for being amazing and sincere.

Kristin Hinson
1 year ago
1

I brought someone for an appt first thing in the AM I called because we were stuck in traffic I called 10 times someone answered and I got carolina outreach please hold iwaited then called back and got the same thing but I tried torespond and directly on hold so I called again and spoke over her to tell her we were late because of school trafficNow we are here waiting and it's almost 9am appt was for 8 am we got here about 815am.

MelricMagus
1 year ago
5

I have been going here for over 3 years now. They are wonderful. The doctors and therapists are truly amazing. The only thing I would change is to have an additional person who answers the phone. Lol

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