Carolina Behavioral Care Centers

209 Millstone Drive
Hillsborough, NC 27278

The facilities at Carolina Behavioral Care in Hillsborough, NC 1

About Carolina Behavioral Care Centers

Carolina Behavioral Care Centers operates as part of Optum Behavioral Care of North Carolina, P.C. They have multiple locations, including the facility on Millstone Drive in Hillsborough, NC. They offer comprehensive outpatient mental health care services including substance use disorder treatment.

The staff can assess and treat many psychiatric conditions using psychological, psychiatric, and medical therapies. They work with most major insurance providers including Aetna, Cigna and UnitedHealthcare. Be prepared to pay your copay when you receive services.

They have medication-assisted treatment (MAT), including buprenorphine for opioid dependence. Psychological services include a comprehensive psychiatric assessment with medication management if appropriate. They also have medically supervised, office-based detoxification.

They have many types of therapy including motivational interviewing, cognitive behavioral therapy (CBT), dialectical behavior therapy (DBT), exposure therapy and eye movement desensitization and reprocessing (EMDR).

Motivational interviewing is a nonjudgmental and nonconfrontational process that helps you work toward a better future through changing goals. Their CBT program helps you replace destructive and negative thoughts and beliefs with more positive and healthy ones. In addition, DBT helps you learn to regulate your emotions, tolerate stress and improve your relationships while EMDR helps you work through issues related to past trauma and present conditions.

Therapy sessions will help you understand the root of your substance use and mental health issues. Once you understand your triggers and what drives you to use, it’s easier to make changes, manage your mental health, and avoid the things that cause you to use. Many people with substance use and addiction issues have co-occurring disorders such as anxiety, depression, or bipolar disorder. Getting treatment for your mental health is one of the most important parts of treating your substance use.

Latest Reviews

Dionne Apple
1 month ago on Google
1
Major communication challenges! Given that the patients they serve are dealing with likely moderate to extreme mental health issues, this is unacceptable service. I am assuming that they were recently acquired by another behavioral health company or organization because their patient portal, access and pharmacy have all drastically changed. Previously medications were personally delivered either same day or next day, now mailed through the USPS...so can take days to arrive with no way to check the status. Medications are mailed without any communication or given the option to pick-up in person. This is extremely frustrating when dealing with ADHD medication that people NEED to take each day. Patient portal is the only way to communicate with providers and messages can take up to 3 days to be responded to and if a full answer is not received then it can take another 3 days get clarification. The changes they have made over the past year are doing harm to their patients and their families.
Kelly Bryant
3 months ago on Google
4
Delphia Morin-Parker
4 months ago on Google
4
It has a friendly staff, I don't know much about the other doctors there, but Dr. SU HANSEN IS THE BEST PSYCHIATRIST THERE CAN BE. HE LISTENS AND ALWAYS REMEMBERS WHAT WE TALK ABOUT WITHOUT ASKING ME TO TELL HIM AGAIN AND AGAIN LIKE THE DOCTOR I WAS SEEING THERE BEFORE.

Location

Accepted Insurance

Carolina Behavioral Care Centers works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (919) 245-5400
Building icon

209 Millstone Drive
Hillsborough, NC 27278

Edited by:
Courtney Myers, MS

Reviews of Carolina Behavioral Care Centers

3.2/5 (56 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

3.2 (56 reviews)
Dionne Apple
1 month ago
1

Major communication challenges! Given that the patients they serve are dealing with likely moderate to extreme mental health issues, this is unacceptable service. I am assuming that they were recently acquired by another behavioral health company or organization because their patient portal, access and pharmacy have all drastically changed. Previously medications were personally delivered either same day or next day, now mailed through the USPS...so can take days to arrive with no way to check the status. Medications are mailed without any communication or given the option to pick-up in person. This is extremely frustrating when dealing with ADHD medication that people NEED to take each day. Patient portal is the only way to communicate with providers and messages can take up to 3 days to be responded to and if a full answer is not received then it can take another 3 days get clarification. The changes they have made over the past year are doing harm to their patients and their families.

Kelly Bryant
3 months ago
4

Delphia Morin-Parker
4 months ago
4

It has a friendly staff, I don't know much about the other doctors there, but Dr. SU HANSEN IS THE BEST PSYCHIATRIST THERE CAN BE. HE LISTENS AND ALWAYS REMEMBERS WHAT WE TALK ABOUT WITHOUT ASKING ME TO TELL HIM AGAIN AND AGAIN LIKE THE DOCTOR I WAS SEEING THERE BEFORE.

Tyler Willover
5 months ago
1

This place is absolutely unprofessional and is not there for the patients care what s so ever!! I went as a new patient just moved here from Florida so make my appointment confirm my appointment but once I get there I m told that they mistakenly made me the wrong appointment but where it gets funny is when I said that why didn t they tell me that when I confirmed it this morning the lady says people confirm all the time and don t come so we didn t know you d come even tho I had an appt ?!?? They didn t know if I d come like seriously so don t bother telling me I don t have an appointment for that day just wait til I drive 30mins there and tell me!! This place is a joke please save your money

Bianca Patterson
5 months ago
1

DO NOT RECEIVE SERVICES FROM HERE. the people here are EXTREMELY unprofessional. i was not treated as if i was cared for at all. my psychiatrist was late for appointments numerous times, sometimes 20-30 minutes. it is extremely hard to reach someone on the phone to receive service and some of the phone operators are rude. getting prescriptions refilled is a hassle and pain, even if you are going through withdrawals, they do not care and will not try to help you. i have never become so frustrated with a healthcare service until i came here.

Billy Shearin
6 months ago
5

Absolutely awesome staff, from the check in,pharmacy and doctors. Doctors Hansen Sue is great. Very understanding and its also nice that he treats me very well.. I definitely recommen this place and I can't stand doctors

Evan w
6 months ago
2

The professional I speak with is very good, but trying to navigate online, multiple portals and a custom help line that apparently no longer exists has made it impossible to get the help I need from them. AVOID

Megan Paris Colfer
6 months ago
2

Please don't establish care here. It's incredibly frustrating to get any kind of assistance when you need to schedule an appointment, figure out which patient portal system is the right one, or actually talk to your provider. Shocking since you know, many of their clients have anxiety and other mental health diagnosises. I sent a message in the portal two days ago and while not urgent, would have expected some kind of response by now. Instead when I tried to log back on this morning, the portal is down and when I tried to call my provider's office, they hung up on me. I also see my own experiences in some of the other reviews as well.

Ashley Ayers
7 months ago
4

Love our providers, but their billing procedures are ridiculous. They clearly don't understand that "When you meet your out of pocket maximum" your insurance COVERS 100%

Response from the owner2 years ago
Thank you for taking the time to bring this to our attention. Here at Carolina Behavioral Care, we pride ourselves on providing the highest level of service and quality for our clients. We always welcome feedback. Please feel free to reach out to our main office to provide any further comments or suggestions.
Tabatha Davis
7 months ago
4

Always readily available to meet with my children. The therapist are amazing. Lastly, their meds are always shipped on time with no hesitation. Whenever I need additional assistance, they always come through.

Tiffany Denton
8 months ago
3

Getting good psychiatric care and customer service in one lump is an impossibility. I had a really good doctor for 10 yrs until she left the practice, and now I have to start all over with someone else in the practice. That's bad enough, BUT getting someone on the phone to schedule or reschedule an appointment has become nearly impossible. I have been on hold for over AN HOUR, and all I'm trying to do is reschedule. This is absolutely insane. I don't have this issue any other practice (of any kind) that I go to. It's incredibly anxiety inducing. What is going on? Oh, and by the way, don't leave any personal information you don't want anyone seeing in a patient portal message. Twice I sent a message straight to my provider with PRIVATE concerns and received a reply from someone I never heard of. I addressed this and didn't really get anywhere. Why this isn't a HIPAA violation, I don't know. I honestly feel stuck with this practice at the moment because finding a decent one that takes my insurance is next to impossible.

Heather Mannion
8 months ago
1

Extremely poor coordination and communication. It takes days to get connected to someone to handle billing or scheduling. I had to drive to the office to talk to someone because I kept getting sent to full voicemail boxes. Insurance plan was dropped without notice and website still lists it as accepted plan 6 months after they made the change.

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