Burrell Behavioral Health

1300 Bradford Parkway Springfield, MO 65804
InpatientOutpatient
Burrell Behavioral Health MO 65804

About Burrell Behavioral Health

Burrell Behavioral Health provides behavioral health services for clients of all ages at locations across Missouri. Their Springfield location is considered their main campus. It’s made up of two buildings with outpatient programs. Building A has psychiatry treatment, primary care, and pharmaceutical services. In Building B, they offer individual and group counseling, eating disorder services, and specialized autism treatment. They accept private insurance, self payment, Medicare and Medicaid.

I like that this facility provides counseling in a collaborative environment, so you can participate in more than one line of treatment if you need to. For example, you might seek therapy for addiction treatment and psychiatric services for a co-occurring mental health condition like anxiety. Their team is multidisciplinary and trained in covering all aspects of care. Here, they use several evidence based practices including trauma focused therapy, eye movement desensitization and reprocessing and dialectical behavioral therapy.

Your care team will work with you to understand and assess your condition. Then, they’ll create a custom treatment plan to meet your needs. In addition to counseling, they also offer coaching calls and life skills training to help you create a foundation for long term recovery.

Latest Reviews

Jaimi T
1 month ago on Google
1
Considering their employees harrass people on Facebook messenger, I wouldn t consider this business for any services. Tell your employees to stop harassing strangers on the internet
Audrey McAnally
1 month ago on Google
1
I was looking for therapy services after the loss of my son. The therapist I was assigned not only never remembered or honored his memory, she also took it upon herself when I was visibly upset to voice her own political opinions and conspiracies to me. She even asked why I would be so upset over something that didn t affect me referring to infant loss. This behavior was unacceptable and unprofessional. She was more worried about getting her version of the truth out that my treatment and trauma did not matter, not like she had bothered to remember. It was very disappointing to know a therapist would abuse their power over a client like that, I m really upset I told her anything about me at all. I feel betrayed by the whole situation.
Nathan Moore
1 month ago on Google
1
It is supremely aggravating to make sure my wife gets consistent care in regards to her prescriptions.We make multiple calls that are left at voicemail, the pharmacy makes multiple fax requests that are essentially ignored. The most recent interaction (or lack thereof) is us reaching out THREE TIMES in the last two weeks to refill a med that my wife is in dire need of since she is out. By the way, if she goes without it for more than five days she has to start it over at a lower dose and build back up.
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Rehab Score

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7.1 / 10

Location

Accepted Insurance

Burrell Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Burrell has two residential treatment programs for children and adolescents. Both provide much more than conventional treatment, they immerse young people in ground-breaking activity based therapies offered in a natural home and school setting. By coordinating unique therapeutic programs and the normalcy of a home and school environment, they are able to help young people develop trust, build self-esteem and become receptive to the intensive psychiatric treatment they receive. Burrell’s Bramblewood Facility serves children 8 to 13 years old and their Milano Facility services youth 13 to 18 years of age. These are youth who have serious emotional and psychological illnesses. The average length of stay is generally three to nine months.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Missouri usually involves several phases: detox, rehab, and aftercare. The rehab phase may include a combination of inpatient and outpatient treatments, as the individual moves through a continuum of care on their recovery journey.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (417) 269-0300
Building icon

1300 Bradford Parkway
Springfield, MO 65804

Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD

Reviews of Burrell Behavioral Health

2.09/5 (186 reviews)
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Reviews

1

Burrell Behavioral Health Center is the worst place I ever have visited, the facilities are horrible, the waiting times are overwhelming, I have waited for hours for absolutely nothing because they don't do their work. They don't treat their clients very well. The medical st ... Read More

Reviewed on 2/12/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (185 reviews)
Queen Savage Music
2 weeks ago
3

Jaimi T
1 month ago
1

Considering their employees harrass people on Facebook messenger, I wouldn t consider this business for any services. Tell your employees to stop harassing strangers on the internet

Audrey McAnally
1 month ago
1

I was looking for therapy services after the loss of my son. The therapist I was assigned not only never remembered or honored his memory, she also took it upon herself when I was visibly upset to voice her own political opinions and conspiracies to me. She even asked why I would be so upset over something that didn t affect me referring to infant loss. This behavior was unacceptable and unprofessional. She was more worried about getting her version of the truth out that my treatment and trauma did not matter, not like she had bothered to remember. It was very disappointing to know a therapist would abuse their power over a client like that, I m really upset I told her anything about me at all. I feel betrayed by the whole situation.

Nathan Moore
1 month ago
1

It is supremely aggravating to make sure my wife gets consistent care in regards to her prescriptions.We make multiple calls that are left at voicemail, the pharmacy makes multiple fax requests that are essentially ignored. The most recent interaction (or lack thereof) is us reaching out THREE TIMES in the last two weeks to refill a med that my wife is in dire need of since she is out. By the way, if she goes without it for more than five days she has to start it over at a lower dose and build back up.

Berton Rucker
1 month ago
5

Idk why there are so many bad reviews...my psychiatrist, Dr. Hennigh, is amazing and my case worker, Caleesa, is also amazing. I've been with Burrell for a little over a year and never had a single issue. Thank you Burrell for helping me get my peace of mind!

Elizabeth Cole
2 months ago
5

Joseph Shane Harris
3 months ago
1

A joke. Even the system that is a joke laughs at this place. Do better Burrell.

Justin Haygood
3 months ago
1

Long story short, had a video appointment 07/10 and the doctor never called me. They moved my appointment to 08/27. I called to speak to nurse but they don't answer, leave a voicemail. I requested my meds and never received a call back. I have my 08/27 phone call visit and I received the links for paperwork and to call at 256. I never received a phone call from doc at my scheduled 325 time. I called at 345 and still trying to have my appointment but im not allowed to talk to doctor. I was told my appointment was canceled because i didnt show up. I called again ready to cause a scene and Kylie was able to calm me down. Best he can do was reschedule me for October 9th. So im out of medicine for month and a half. They have no problem with allowing mental health criseses to happen. They don't call you back, they cancel appointments, they have no clue how to run a mental health facility.

Robert Grenier
3 months ago
2

Trying to schedule over the phone because I'm in a different town and got put on hold for half an hour with zero results

Kaytee Hawkins
4 months ago
1

Staff is extremely rude and disrespectful. You wait forever for a 5 minute meeting where they do nothing for you. Hopefully you don t run out of your medications! Cause they won t refill them for you until it s far too late! The worst place in Springfield by far!

Response from the owner4 months ago
Hi Kaytee, Thank you for taking the time to leave us feedback. We take all feedback seriously and would like to better understand your experience and determine how we can improve. Please contact our Client Experience Team at (417) 761-5078 or clientexperience@burrellcenter.com.
Riley Farrar
4 months ago
1

Convinced the people doing the schedule cannot even read. Went in for an appointment (( spent money on Uber to get there)) just to be told they didn't schedule me correctly and that they didn't have time for me. They rescheduled me and then on the day of my apt they called me at seven am to tell me they once again did not have time for me because I need a 40 minute appointment and not a 20. My mental health is spiraling and they don't care, everything is a game to them. The only requirement to work here is so have a pulse

Response from the owner4 months ago
Hi Riley, We are genuinely sorry to hear that this has been your experience. We encourage you to contact our Client Experience team with details about your issue so we can resolve it for you. Please call (417) 761-5078 or email clientexperience@burrellcenter.com so that someone can help.
Josh
4 months ago
1

They care nothing about the community they are supposed to serve. They told us they canceled my son s appointment, so we didn t go. We show up to a different appointment and they tell us this was the one they canceled and not the other one. There is zero communication between anyone that works there. I am astounded by the amount of incompetence that is allowed to work there. They are playing with peoples lives and they don t care.

Response from the owner4 months ago
Hi Josh. The team at Burrell is committed to providing high-quality care to all clients. We take reviews like yours very seriously and are concerned that your experience is far outside our standards and protocols. We appreciate you sharing your view and urge you to bring your concerns to our Client Experience team. Reach us directly at (417) 761-5078 or e-mail clientexperience@burrellcenter.com.
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