Burrell Behavioral Health

Springfield, Missouri

1300 Bradford Parkway
Springfield, MO 65804

(417) 269-0300

About Burrell Behavioral Health

Burrell Behavioral Health provides behavioral health services for clients of all ages at locations across Missouri. Their Springfield location is considered their main campus. It’s made up of two buildings with outpatient programs. Building A has psychiatry treatment, primary care, and pharmaceutical services. In Building B, they offer individual and group counseling, eating disorder services, and specialized autism treatment. They accept private insurance, self payment, Medicare and Medicaid.

I like that this facility provides counseling in a collaborative environment, so you can participate in more than one line of treatment if you need to. For example, you might seek therapy for addiction treatment and psychiatric services for a co-occurring mental health condition like anxiety. Their team is multidisciplinary and trained in covering all aspects of care. Here, they use several evidence based practices including trauma focused therapy, eye movement desensitization and reprocessing and dialectical behavioral therapy.

Your care team will work with you to understand and assess your condition. Then, they’ll create a custom treatment plan to meet your needs. In addition to counseling, they also offer coaching calls and life skills training to help you create a foundation for long term recovery.

Dollar icon Payment Options

  • shield-cross iconPrivate insurance
  • medicaid iconMedicaid
  • medicare iconMedicare
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Burrell has two residential treatment programs for children and adolescents. Both provide much more than conventional treatment, they immerse young people in ground-breaking activity based therapies offered in a natural home and school setting. By coordinating unique therapeutic programs and the normalcy of a home and school environment, they are able to help young people develop trust, build self-esteem and become receptive to the intensive psychiatric treatment they receive. Burrell’s Bramblewood Facility serves children 8 to 13 years old and their Milano Facility services youth 13 to 18 years of age. These are youth who have serious emotional and psychological illnesses. The average length of stay is generally three to nine months.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

House check icon Settings & Amenities

  • music2 iconMusic room
  • art iconArt activities

Shield icon Insurance

Our Policy: Burrell Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Ambetter
ComPsych
CoxHealth
Evernorth
Blue Cross Blue Shield
Home State Health Plan
Mercy Care
UnitedHealth Group

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

Drug rehab in Missouri usually involves several phases: detox, rehab, and aftercare. The rehab phase may include a combination of inpatient and outpatient treatments, as the individual moves through a continuum of care on their recovery journey.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

art-brush iconCreative Arts Therapy

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

dialectical iconDialectical Behavior Therapy

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating Disorder Treatment

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

eye-movement iconEye Movement Desensitization and Reprocessing

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

life-skills iconLife Skills

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Check icon Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Phone icon Contact

Phone icon (417) 269-0300
Building icon

1300 Bradford Parkway
Springfield, MO 65804

Call Now - Help is Available
Get Help Now - 816-892-9904
Question iconSponsored
Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD

Reviews

2.19 (174 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (173)
Accomodations & Amenities
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Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
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Staff & Friendliness
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Cleanliness
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Value for Cost
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Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

Burrell Behavioral Health Center is the worst place I ever have visited, the facilities are horrible, the waiting times are overwhelming, I have waited for hours for absolutely nothing because they don't do their work. They don't treat their clients very well. The medical st ... Read More

Reviewed on 2/12/2019
Overall Experience
Date Submitted

Google Rating

2.2 (173 reviews)
Justin Haygood
2 months ago
1

Long story short, had a video appointment 07/10 and the doctor never called me. They moved my appointment to 08/27. I called to speak to nurse but they don't answer, leave a voicemail. I requested my meds and never received a call back. I have my 08/27 phone call visit and I received the links for paperwork and to call at 256. I never received a phone call from doc at my scheduled 325 time. I called at 345 and still trying to have my appointment but im not allowed to talk to doctor. I was told my appointment was canceled because i didnt show up. I called again ready to cause a scene and Kylie was able to calm me down. Best he can do was reschedule me for October 9th. So im out of medicine for month and a half. They have no problem with allowing mental health criseses to happen. They don't call you back, they cancel appointments, they have no clue how to run a mental health facility.

Robert Grenier
2 months ago
2

Trying to schedule over the phone because I'm in a different town and got put on hold for half an hour with zero results

Kaytee Hawkins
2 months ago
1

Staff is extremely rude and disrespectful. You wait forever for a 5 minute meeting where they do nothing for you. Hopefully you don t run out of your medications! Cause they won t refill them for you until it s far too late! The worst place in Springfield by far!

Response from the owner2 months ago
Hi Kaytee, Thank you for taking the time to leave us feedback. We take all feedback seriously and would like to better understand your experience and determine how we can improve. Please contact our Client Experience Team at (417) 761-5078 or clientexperience@burrellcenter.com.
Riley Farrar
2 months ago
1

Convinced the people doing the schedule cannot even read. Went in for an appointment (( spent money on Uber to get there)) just to be told they didn't schedule me correctly and that they didn't have time for me. They rescheduled me and then on the day of my apt they called me at seven am to tell me they once again did not have time for me because I need a 40 minute appointment and not a 20. My mental health is spiraling and they don't care, everything is a game to them. The only requirement to work here is so have a pulse

Response from the owner2 months ago
Hi Riley, We are genuinely sorry to hear that this has been your experience. We encourage you to contact our Client Experience team with details about your issue so we can resolve it for you. Please call (417) 761-5078 or email clientexperience@burrellcenter.com so that someone can help.
Josh
2 months ago
1

They care nothing about the community they are supposed to serve. They told us they canceled my son s appointment, so we didn t go. We show up to a different appointment and they tell us this was the one they canceled and not the other one. There is zero communication between anyone that works there. I am astounded by the amount of incompetence that is allowed to work there. They are playing with peoples lives and they don t care.

Response from the owner2 months ago
Hi Josh. The team at Burrell is committed to providing high-quality care to all clients. We take reviews like yours very seriously and are concerned that your experience is far outside our standards and protocols. We appreciate you sharing your view and urge you to bring your concerns to our Client Experience team. Reach us directly at (417) 761-5078 or e-mail clientexperience@burrellcenter.com.
Google user
2 months ago
1

Completely unprofessional service have case workers who are obviously using drugs . My girlfriend use be thru them . Their rude never answer and just try pus meds. Her so called psychologist is only a nurse practitioner with zero qualifications to act in mental field. My girlfriend has miscarriage recently the so call doctor Pamela weat literally laughed it off and tried press more meds on her. I gave one star because it won't let me do negatives.filed many official complaints over last few months the Burrell organization refuses to contact anyone back . They would rather push pills and profit instead of actually helping anyone.

Response from the owner2 months ago
We are sorry to hear our team did not meet expectations. Reviews like yours help us learn where we can improve in giving our clients a meaningful experience when they come to us for care. We urge you to bring your concerns to our Client Experience Team at (417) 761-5078 or clientexperience@burrellcenter.com so that we may address your concerns directly. Thank you.
Brookelyn Moyers
2 months ago
1

Worst establishment ever! They're never prepared they forget you in the waiting room they don't give you your meds so your out for three days i wouldn't recommend this place to my worst enemy

Response from the owner2 months ago
Hi Brooklyn, thank you for taking the time to share your feedback. We take all feedback seriously and would like to better understand your experience and how we can improve. Please get in touch with us directly at info@burrellcenter.com or call us at (417) 761-5033.
Linda Peters
2 months ago
1

I've had no good experiences with Burrell. No one answers their phones or returns phone calls. It's impossible to get in touch with my provider or speak with an actual person about getting my prescriptions. I've made 5 phone calls and not a single person has responded.It's been 3 weeks since my appointment and still no meds called into pharmacy.I have no respect for burrell.

Response from the owner2 months ago
Hi Linda. The team at Burrell is committed to providing high-quality care to all clients. We take reviews like yours very seriously and are concerned that your experience is far outside our standards and protocols. We have shared your comments with our leadership team and will look into this matter immediately. We appreciate you sharing your view and urge you to bring your concerns to client relations at 417-761-5033 or info@burrellcenter.com.
Feystrom
3 months ago
1

This business has ghosted my friend after his recent suicidal issues and fails to set up appointments or help despite saying they did, seeing friends and family get worse due to more than incompetence is more than irritating.I used to use Burrell's services about 10 years ago and they did help me thenUnfortunately they have changed to be highly disorganized and unreliable these years with mutiple friends and familyI recommend trying some other mental clinics also remember if your income is low enough you generally qualify for most places or insurances for these placesThat first step is the hardestEDIT:Things have not improved and appointments potentially getting scheduled a year out is ridiculousYour automated HR bots or people will not be the ones to fix these issues ever and honestly need a restructure

Response from the owner8 months ago
Hi Feystrom, we are truly sorry to hear that this has been your experience. We encourage you to email info@burrellcenter.com with details about your experience so we can get this to the appropriate leadership.
Tamara Leeann
3 months ago
5

I have three different providers at Burrell & they all are amazing, I ve been at Burrell for a year and four months now and even though I still have a long way to go, they have helped me tremendously

Response from the owner2 months ago
Hi Tamara. Thank you for sharing your positive experience with us! Our team works hard to ensure every person receives a compassionate and quality experience. We will share your comments with our team. Thank you for entrusting us!
Alexander
3 months ago
1

This place is an absolute scam!My girlfriend waited months for her first appointment and when she finally got it she was told that it was an introductory appointment to schedule the real oneThen the "real" one was scheduled out for almost 3 months and she got a bill for 200 dollars! Are you joking?This place is trying to cause depression! How do you justify sending a bill when they only thing she got was a come back on this date?This place needs to be shut down immediately

Response from the owner2 months ago
Hi Alexander, Thank you for taking the time to leave us feedback. We take all feedback seriously and would like to better understand your experience and how we can improve. Please contact us directly at info@burrellcenter.com or call us at (417) 761-5033.
paxatoon
3 months ago
1

Worth place you could possible go to within 5 hours of springfield. Only go here if you feel like being mistreated. Also I noticed a lot of the staff seemed horrible treated by management almost like there is nothing going on in any of the higher ups brains.

Response from the owner2 months ago
We are sorry to hear our team did not meet expectations. Reviews like yours help us learn where we can do better at giving our clients a meaningful experience when they come to us for care. We have shared your comments with our leadership team and we urge you to bring your concerns to our client relations at 417-761-5033 or info@burrellcenter.com so that we may address your concerns directly. Thank you.
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