Bridgeway Center

299 West Railroad Avenue
Crestview, FL 32536

Bridgeway Center FL 32536

About Bridgeway Center

Bridgeway Center is a behavioral healthcare center that provides drug rehab services to low-income adults and those dealing with substance abuse problems in Crestview, Florida. They also treat mental health issues and those with dual diagnosis needs through a medication assisted program, a detoxification program, and an outpatient treatment program. They also offer case management, anger management, peer support, and care coordination.

When you enroll in the Bridgeway Centers, you can choose to enroll in this center’s medication-assisted program. Their program has been proven to encompass a whole-person approach to substance abuse addiction recovery. It essentially combines prescription medications like Naltrexone, Suboxone, and Vivitrol with behavioral therapy to help prevent relapse.
Their outpatient treatment program provides individual and group counseling for those aged 11 and older who need assistance recovering from drug and alcohol abuse. Once enrolled in this program, you can expect sessions with a licensed and experienced therapist who’ll work with you to develop specific coping mechanisms. The length of stay is dependent on your needs. While enrolled in the outpatient program, expect to encounter addiction education, relapse prevention training, and aftercare support alongside medication-assisted treatment should it be needed.
In terms of insurance, they’re known to provide treatment to those with and without health insurance.To confirm if you have coverage, it’s best to speak with your insurer before enrolling in this center. Your insurer can divulge pertinent information like out of network benefits.

Latest Reviews

Crystal Pryor
1 month ago on Google
5
Great, caring service all around
Response from the owner2 weeks ago
Thank you for your kind words, we appreciate you taking the time to review us.
Kavian Perry
1 month ago on Google
5
Bridgeway is a fantastic facility... I never knew how many services they offered... I lover my Providers Crystal, my therapist, and April Burgess, my nurse that has changed my life so much through the medications provided for me... I highly recommend their services to anyone who needs help... I have been going to Bridgeway over a year now and the customer is amazing... Bravo Zulu to all the staff there...
Response from the owner2 weeks ago
Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you've had such a positive experience with Bridgeway Center and that our services have made a difference in your life. Bravo Zulu to you for your commitment to your wellness journey!
Kristi Hill
1 month ago on Google
1
Will never answer the phone or return voicemail messages.
Response from the owner2 weeks ago
We understand that someone reached out to you today and you'll be making contact in person on Monday. Please call our Bridgeway Solutions line at 850-314-1215 if you have any further issues.

Location

Accepted Insurance

Bridgeway Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Rehab aftercare programs are a collection of highly individualized services designed to promote long-term recovery. These services evolve as your needs change. Case managers and recovery teams typically begin formulating the rehab aftercare service plan early in the recovery process to facilitate your reintegration back into the home, workplace, and community.
medically-assisted-detox iconMedically Assisted Detox
The first step of the recovery process involves the removal of all drugs and alcohol from your system while under 24/7 medical supervision. Known as a medically assisted detox, you are closely monitored by medical staff who can provide medications, if necessary, to help alleviate any potential withdrawal symptoms. Medical detox is usually followed by a period of inpatient addiction treatment.
12-step icon12-Step
12 step programs support recovery through emotional, psychological, and spiritual development to address the root causes of addiction. These programs are peer directed, with participants regularly attending 12 step meetings, which are anonymous, free, and accessible day and night, year-round. Recovery is based on "working the steps" to understand the source of addiction, take accountability for one's life choices, and relinquish control for that which cannot be changed. Age-specific, gender-separate, and other specialized programs are widely available.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (850) 833-7500
Building icon

299 West Railroad Avenue
Crestview, FL 32536

Fact checked and written by:
Jason Collins
Edited by:
Peter Lee, PhD

Reviews of Bridgeway Center

3.1/5 (40 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (40 reviews)
Crystal Pryor
1 month ago
5

Great, caring service all around

Response from the owner1 month ago
Thank you for your kind words, we appreciate you taking the time to review us.
Kavian Perry
1 month ago
5

Bridgeway is a fantastic facility... I never knew how many services they offered... I lover my Providers Crystal, my therapist, and April Burgess, my nurse that has changed my life so much through the medications provided for me... I highly recommend their services to anyone who needs help... I have been going to Bridgeway over a year now and the customer is amazing... Bravo Zulu to all the staff there...

Response from the owner1 month ago
Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you've had such a positive experience with Bridgeway Center and that our services have made a difference in your life. Bravo Zulu to you for your commitment to your wellness journey!
Kristi Hill
1 month ago
1

Will never answer the phone or return voicemail messages.

Response from the owner1 month ago
We understand that someone reached out to you today and you'll be making contact in person on Monday. Please call our Bridgeway Solutions line at 850-314-1215 if you have any further issues.
Rebecca Bassett
1 year ago
1

I called the phone number listed on Google and was told that the local location to me was able to prescribe the ADHD medication Adderall, and for me to go there and fill out a packet for doctors services only to sit there and waste my time filling it out for The lady who took the packet from me to tell me that they do not prescribe that medication!

Michele Burns
1 year ago
1

I have a family member who was trying to get help. Her social aniexty is so bad that she thought trying to text to get an appointment would greatly help her. Someone would start talking to her then stop every time she tried!! This place does not want help you! The whole mental health care places here are a joke along with all the medical doctors here!! So frustrating that no one cares around here!

Response from the owner1 year ago
Thank you for reaching out. We apologize if your family member is having difficulty getting a response via text. If she would text us her name and phone number with "Call Me", someone will call her back. Or, if someone calls us with her name and phone number, we will be sure to contact her.
michele teer
1 year ago
5

I made an appointment with Bridgeway all the way from pensacola. I have a disabled son and did not feel like I was getting compassionate care from lakeview. We were so pleased with Ms. Burgess . She was kind and helpful. She made all the difference and I feel like it was definitely worth the drive. The pharmacy staff was also very pleasant and friendly. Huge plus!

Response from the owner11 months ago
Thank you Michele, we're so glad to hear that we've exceeded your expectations.
gary brooks
1 year ago
1

been going to them on and off for years, i go there its good at first but then they keep pusing your appoment back more and more to the point you just give up on them, yes lots need help but why push the people back that there already treating?. i feel like im just another person that dose not matter to them most of the time.Wish they would get it together. suppose to see my counsler once a week, now its 3 weeks because they got more people, when i first went back there was no issue, now its o they come first.

Jennifer Olmeda
1 year ago
5

I had just moved here to Crestview not too long ago and really needed to see a counselor I was suffering anxiety attacks and luckily waited less than 2 weeks and was able to see Conika. She helped me through my trauma and gave me coping skills to get through them. She was so easy and comfortable to talk to. She was very nice and I never felt judged. I m glad I went!

Response from the owner1 year ago
Thank you for the review. Our staff pride itself on helping others.
Kalen Crypt Taylor
2 years ago
1

The staff has always been friendly and helpful, but docter services has constantly talked over me, not discussed issues I bring up, refused to take me off of a medication that Does Not Work, and has told me to "read a book" to help with my disorders and illnesses. I put in a change request and was told I would be reached out to that day by the Bridgeway doctor services director. It has now been more than three weeks and I have called more than once to remind them. Every time I hear that I will get "contacted that day" and never have.

Response from the owner2 years ago
Thank you for taking the time to provide this feedback. Patient experience and safety are a top priority, and we take concerns like this very seriously. Please call our BCI Solutions line at 850-314-1215 so we can discuss your concerns.
Linda Scott
2 years ago
5

Thank you too joie from Bridgeway super sweet awesome person thanks for helping my sister Michelle and thanks too miss April super sweet as well your staff have always gone above and beyond for my sister thanks for everything.

Response from the owner2 years ago
Thank you for taking the time to write a review. We will pass on your kind words to our staff.
Fred M.
2 years ago
5

I have been going here for a few years now and they have always meet or exceeded my needs. I messed up a few times along the way and they have always stood by me. April Burgess is the best at listening to my problems and addressing them accordingly. I always feel like I am getting the treatment I deserve from them. Thanks!

Response from the owner2 years ago
Thank you for taking the time to share your story! We are committed to delivering the quality care patients deserve at Bridgeway Center and are so happy to read about this positive experience. Thank you for sharing!
Shawna P
2 years ago
5

The staff is very caring and helpful. I am receiving the best care I have ever had at any medical office. Thank you for truly caring about your patients.

Response from the owner2 years ago
Thank you for your review. Our patients are truly important to us.
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