Baystate Brightwood Health Center

380 Plainfield Street
Springfield MA, 01107

The facilities at Baystate Brightwood Health Center in Springfield, MA 1

About Baystate Brightwood Health Center

Tucked in a quiet area of Springfield, Massachusetts, Baystate Brightwood Health Center offers many health services including primary and behavioral health, midwifery and infectious disease.

They offer medication assisted treatment for substance use disorder. You’ll work with your clinician to target your addiction from two angles. The medication is non-habit-forming and will help curb cravings for opiates or alcohol. You’ll work through the root causes of your addiction in therapy sessions as well as chart a new path forward for a future without substance abuse.

Their outpatient or partial hospitalization programs help over 10,000 clients each year. They also offer recovery coaches who have lived experience of addiction and its impact on your life.

I like their empower program which is to help pregnant women with opioid use disorder or history of overdose. This community based program offers resources, support and parenting help. This team will work with your OB/GYN team and other community providers to get you all the support you need during pregnancy and after delivery.

Baystate accepts many insurance plans including those offered by Aetna, Beacon, Blue Cross Blue Shield, Cigna of Massachusetts, Connecticare of Massachusetts, Medicare, Health New England and Harvard Pilgrim Health Care.

Latest Reviews

Grave of Death
1 month ago on Google
1
This place sucks to such a mind boggling degree that your pretty much better off with nothing cuz you'd die before you get attended to properly it's been 2 months now of none stop mistakes daily calls wrong medications keep in mind I give them 2 days to respond when I make a report and it's been 2 weeks now straight that I've been trying to get my medicine and they keep sending things that are not approved or sent the wrong thing entirely I usually bootle up and ignore but this place is horrible do not waste your time because if you need medication correctly and urgently your going to die.
Response from the owner2 weeks ago
We are so sorry to hear about your experience. Thank you for bringing this matter to our attention. We value your input and would like to learn help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
danielle maynard
1 month ago on Google
1
My "doctor" is basically useless. I have gone multiple times asking for a simple allergy test. She refuses to give me one and said she would find me a specialist. That was in July and still nothing. This is the second time she did this. So for about two years I have been waiting for a specialist to tell me what I am allergic to. How disappointing! Why do I pay for insurance?!!!! I refuse to pay for this visit! She knew why I was coming in and literally prescribed the same nonsense without testing for what I am allergic to. How can a doctor refuse such a simple test?! I shouldn't have to pay out of pocket for a test online! Its very obvious Rawla NP, does not care about my well being! I will be looking for a new Dr!!!
Response from the owner3 weeks ago
We are so sorry to hear about your experience, Danielle. Thank you for bringing this matter to our attention. We recognize your frustrations and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
sophia garcia
1 month ago on Google
1
Was trying to come back to work and be accommodated for some health concerns but it looks like everything I was speaking was not being heard. The pain I constantly feel is something I don't wish upon anybody. May you guys hire better doctors.Also the last couple of times I dropped off my work papers for my accommodation someone supposedly will always lose them.If you don't want to assist your patients just say that.
Response from the owner4 days ago
We are so sorry to hear about your experience. Thank you for bringing this to our attention. We value your input and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health

Location

Accepted Insurance

Baystate Brightwood Health Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehab offers robust, hands-on care in a highly structured and supportive environment. The facility provides housing, meals, and round-the-clock supervision, allowing clients to focus exclusively on their recovery. Inpatient treatment typically involves intensive addiction counseling based on CBT, DBT, RBT, motivational interviewing, or other psychotherapeutic approaches. Many inpatient treatment centers also offer life skills training and/or complementary therapies, including meditation, mindfulness, and nutrition counseling.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • private iconPrivate Setting

Contact Information

Phone icon (413) 794-4458
Building icon

380 Plainfield Street
Springfield MA, 01107

Edited by:
Kerry Nenn, BSW

Reviews of Baystate Brightwood Health Center

2.3/5 (16 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.3 (16 reviews)
Grave of Death
1 month ago
1

This place sucks to such a mind boggling degree that your pretty much better off with nothing cuz you'd die before you get attended to properly it's been 2 months now of none stop mistakes daily calls wrong medications keep in mind I give them 2 days to respond when I make a report and it's been 2 weeks now straight that I've been trying to get my medicine and they keep sending things that are not approved or sent the wrong thing entirely I usually bootle up and ignore but this place is horrible do not waste your time because if you need medication correctly and urgently your going to die.

Response from the owner4 weeks ago
We are so sorry to hear about your experience. Thank you for bringing this matter to our attention. We value your input and would like to learn help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
danielle maynard
1 month ago
1

My "doctor" is basically useless. I have gone multiple times asking for a simple allergy test. She refuses to give me one and said she would find me a specialist. That was in July and still nothing. This is the second time she did this. So for about two years I have been waiting for a specialist to tell me what I am allergic to. How disappointing! Why do I pay for insurance?!!!! I refuse to pay for this visit! She knew why I was coming in and literally prescribed the same nonsense without testing for what I am allergic to. How can a doctor refuse such a simple test?! I shouldn't have to pay out of pocket for a test online! Its very obvious Rawla NP, does not care about my well being! I will be looking for a new Dr!!!

Response from the owner1 month ago
We are so sorry to hear about your experience, Danielle. Thank you for bringing this matter to our attention. We recognize your frustrations and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
sophia garcia
1 month ago
1

Was trying to come back to work and be accommodated for some health concerns but it looks like everything I was speaking was not being heard. The pain I constantly feel is something I don't wish upon anybody. May you guys hire better doctors.Also the last couple of times I dropped off my work papers for my accommodation someone supposedly will always lose them.If you don't want to assist your patients just say that.

Response from the owner1 month ago
We are so sorry to hear about your experience. Thank you for bringing this to our attention. We value your input and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
Dianiris Rosario
3 months ago
5

tiffany adon
7 months ago
1

Started going there in 2007 when I first came here. It was the best clinic in my eyes for over a decade. It s completely different now, they don t answer the phone, they don t call back, they don t check in. Absolutely nothing oh and good luck trying to switch your pcp. I miss Dr.Bell sooooo much, hope he s doing good, place fell apart when he left.

Response from the owner7 months ago
We are sorry to hear about your experience. We recognize your frustration and value your input. If you would like discuss your experience further with a member of our Patient Experience team, please email feedback@baystatehealth.org. -Responded by Baystate Health
Evelyn Caceres
8 months ago
1

Rather keep prescribing meds Instead of taking care of the problem!! So tired of them not listening to my concerns

Response from the owner8 months ago
Thank you for taking the time to leave a response. We are sorry to hear about your visit. We value your input and would like to hear more about your experience. If you'd like, please email us at feedback@baystatehealth.org to discuss these concerns further. -Responded by Baystate Health
Nicole Jimenez
11 months ago
1

It's sad how this place has changed so much. Concerns are not addressed, the staff does not care how you feel. To be able to see a doctor you have to wait months, they do nothing to keep the patient in the clinic. Right now I feel so frustrated.

Response from the owner11 months ago
We are so sorry to hear about your experience. Thank you so much for bringing this issue to our attention. We recognize your frustrations and would like to help. If you'd like, please feel free to contact our Patient Experience Team at 413-794-5456 or email us at feedback@baystatehealth.org to discuss this concern further. - Responded by Baystate Health
Maribel Due�o
1 year ago
1

Leriam Pelaez
1 year ago
1

John John
1 year ago
1

This place is absolutely horrible. Staff have a horrible attitude over the phone as if it bothers them that you are calling. Concerns aren t addressed no one knows what they are doing. Refills aren t filled or take days on out even with important meds. Wouldn t recommend it to anyone!

Response from the owner1 year ago
Thank you for taking the time to leave a review. We are so sorry to learn about your concerns with your visit at Baystate Brightwood Health Center. We value your input and would like to determine how this experience could have made been better for you. Please feel free to email us at feedback@baystatehealth.org. -Responded by Baystate Health
Dark Knight
1 year ago
5

L. A.
1 year ago
5

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