Baptist Health Behavioral Health Clinic-North Little Rock

3201 Springhill Dr
Suite 400
North Little Rock, AR 72117

The facilities at Baptist Health Behavioral Health Clinic - North Little Rock in North Little Rock, AR 1

About Baptist Health Behavioral Health Clinic-North Little Rock

The Baptist Health Behavioral Health Clinic, located in North Little Rock, Arkansas, is a behavioral health service provider for adults. They offer comprehensive mental health services including distance counseling and outpatient substance abuse treatment.

The first step to receiving treatment is a complimentary assessment. Trained staff will be able to evaluate which program may be a good fit for each person. If necessary, staff may refer clients to other drug rehab programs such as inpatient or detox which are available at the Little Rock location.

The team at this Baptist Health Behavioral Health Clinic includes psychiatrists, psychologists,and licensed clinical social workers. Working with this comprehensive team will enable clients to address their specific addiction issues and get the tools they need to succeed.

Treatment plans may include individual and group therapy sessions as well as medications to treat both the addiction and any underlying mental health conditions.

Baptist Health Behavioral Health Clinic accepts many commercial insurance plans such as Cigna, Humana, Beacon, Anthem and ComPsych. Contact your provider to confirm coverage as out of network benefits can vary.

Latest Reviews

Jess
2 months ago on Google
1
Aurie
2 months ago on Google
1
I agree with the previous comments, the front desk receptionists are rude. They often speak with loud, harsh, and condescending tones so that everyone in the lobby can hear them while speaking to patients at the counter. They also display attitudes, this has happened to me several times, whether over the phone or in person. Nothing is confidential when speaking to them. They seem to enjoy speaking in loud, and harsh tones. It's extremely embarrassing, humiliating, and unprofessional. When patients come in to see a doctor, they're already dealing with issues and don't need to a rude receptionist on top of it. It's extremely sad, especially since this is a Behavioral clinic. It doesn't seem as though no one is ever held accountable, so it continues to happen. I personally have been spoken to in a rude manner several times. Hopefully upper management will look into, address, and resolve the issue. Sadly, it's starting to discourage me from coming into the clinic to get the mental help that I need. The front desk staff in the Behavioral clinic definitely don't represent Baptist patient care.
Bay Towne
4 months ago on Google
1
As everyone else has said, the receptionist is horrible. Any form of inconvenience results in an attitude, condescending tone, and more. This has happened over multiple conversations. If you re going to a psychologist, you already have enough of your own issues and do not need a rude receptionist on top of it. I can t comment on the doctors, as I was never able to get in with them after 4 months and a rescheduled appointment, however, first impressions mean everything, and boy did that one suck.

Location

Accepted Insurance

Baptist Health Behavioral Health Clinic-North Little Rock works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Contact Information

Phone icon (501) 945-8838
Building icon

3201 Springhill Dr
Suite 400
North Little Rock, AR 72117

Fact checked and written by:
Mari Mendoza, BS
Edited by:
Courtney Myers, MS

Reviews of Baptist Health Behavioral Health Clinic-North Little Rock

1.1/5 (8 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

1.1 (8 reviews)
Jess
2 months ago
1

Aurie
2 months ago
1

I agree with the previous comments, the front desk receptionists are rude. They often speak with loud, harsh, and condescending tones so that everyone in the lobby can hear them while speaking to patients at the counter. They also display attitudes, this has happened to me several times, whether over the phone or in person. Nothing is confidential when speaking to them. They seem to enjoy speaking in loud, and harsh tones. It's extremely embarrassing, humiliating, and unprofessional. When patients come in to see a doctor, they're already dealing with issues and don't need to a rude receptionist on top of it. It's extremely sad, especially since this is a Behavioral clinic. It doesn't seem as though no one is ever held accountable, so it continues to happen. I personally have been spoken to in a rude manner several times. Hopefully upper management will look into, address, and resolve the issue. Sadly, it's starting to discourage me from coming into the clinic to get the mental help that I need. The front desk staff in the Behavioral clinic definitely don't represent Baptist patient care.

Bay Towne
4 months ago
1

As everyone else has said, the receptionist is horrible. Any form of inconvenience results in an attitude, condescending tone, and more. This has happened over multiple conversations. If you re going to a psychologist, you already have enough of your own issues and do not need a rude receptionist on top of it. I can t comment on the doctors, as I was never able to get in with them after 4 months and a rescheduled appointment, however, first impressions mean everything, and boy did that one suck.

KHJ Forever
10 months ago
2

We waited for 2 months, but it wasn't worth it.

Response from the owner10 months ago
We hate to hear of anyone having an experience with us that s less than amazing. We will ensure that our clinic manager receives your comments.
Helen K
11 months ago
1

I agree with the other reviewer! They were rude to me and actually hung up on me! For no other reason than my being a little hesitant in trying to figure out what the next question I was going to ask! Come on now! And this IS the correct office address!!!

Response from the owner11 months ago
We hate to hear of anyone having an experience with us that s less than amazing. We will ensure that our clinic manager receives your comments.
Courtney Lee
1 year ago
1

This place does not treat you with care regarding your mental problems. I would not recommend this clinic. They will call you to reschedule an appointment then charge your insurance company for you not coming to your appointment. Then rude as ever

Response from the owner1 year ago
Courtney, we appreciate your feedback and are committed to addressing any issues related to the patient experience at Baptist Health. If you could, please submit your concerns to Baptist Health by calling our patient advocate line at 501-202-1961 or visit our website to access our confidential portal at baptist-health.com/patient-experience.
Nylah Williams
3 years ago
1

I call and rescheduled before the day of my appointment 4 times because twice I had car troubles on my way to the appointment (I reschedule for the next day, but the part store didn t have the part and had to order it so I couldn t make that appointment and I explained when I called once again) and I called and told them and they African American receptionist was rude as always. The other 2 times were emergencies with my epileptic daughter. And the first time was a no show because I assumed they will give me a call for a reminder since the appointment was schedule 3 weeks from when I called and made it. I then explained to them how I actually need a called the day before because it s hard for me keeping up with my appointments, my 3 children s appointments, and just my everyday load as a single parent. Today I had another appointment but I didn t get the reminder so I missed. I get my days mixed up a lot so I really need the reminder. I called and the receptionist told me she isn t obligated to call anyone the day before, but I thought being a facility that tends to mental health patients they would try to do what s best to help the patient, especially when requested. She told me that Dr. Kang would not see me anymore and that I would have to find someone else. So here I am in need of medication that they know because I ve told them the past moth. She could have atleast with professional curtesy saw me one last time and told me that herself and tried to see what is going on. So this just shows me I m just a patient, nobody important and forget if I have a mental breakdown. I wouldn t recommend them to anyone.

Response from the owner3 years ago
Nylah, we hate to hear of anyone having an experience with us that is less than amazing. We will ensure that our clinic manager receives your comments.
M B
3 years ago
1

Do not try to make an appointment here. I waited almost 2 months the first time I scheduled only to find that the week before they canceled and moved my child out to the next month. In the mean time, the PCP tried to bump her up sooner so it changed the provider. Waited another month to have the mean receptionist call and cancel because the new provider didn t take my insurance. This was after confirming the apt earlier that day. Then tried to schedule us for 2 more months out. This is just not acceptable care! Find somewhere that cares and doesn t make you wait months only to call the day before and cancel!

Response from the owner3 years ago
We hate to hear of anyone having an experience with us that s less than amazing. We will ensure that our clinic manager receives your comments.
tony
3 years ago
1

The african american woman that answers the phone and verufys appts is very rude. I would not recommend this place to my dog.

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