Banner – University Medicine Behavioral Health

1300 North 12th Street
Phoenix, AZ 85006

Banner - University Medicine Behavioral Health AZ 85006

About Banner – University Medicine Behavioral Health

Banner University Medicine Behavioral Health Clinic is a behavioral health treatment center in Phoenix, Arizona. They help with a variety of behavioral health needs and that includes drug and alcohol addiction.

This clinic is actually part of the broad Banner Health network. That’s a good thing because it means they offer a comprehensive selection of programs and levels of care and they can refer you to the one that’s the perfect fit. This particular location offers outpatient treatment for substance use disorder. They can help you detox and provide medications that ease your recovery. They also have counseling to help you develop new post addiction life skills and learn how to cope without drugs and alcohol.

While this clinic doesn’t offer inpatient addiction treatment Banner Health does have other facilities that do. They can refer you to the program that is perfect for your recovery. And if you have mental health conditions that play a role in your addiction they can help with mental health treatment too. To sweeten the deal even more this facility has other health departments including primary care so you can coordinate all your medical care in the same cohesive system.

Latest Reviews

Superstars Realty
1 month ago on Google
5
Interactions were extremely helpful and treatment was an enlightening experience
Response from the owner3 weeks ago
It's always great to hear positive feedback. Thank you for sharing!
Leonard Pennock
1 month ago on Google
1
Will lie about accepting AHCCCS MercyCare when scheduling your appointment, then lie about accepting it AGAIN when confirming the appointment. Will make you wait a month for an appointment after telling you multiple times they accept your insurance and then when you arrive for the appointment will then tell you that they don't have any providers who accept that insurance.
Response from the owner3 weeks ago
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
Rashed Chaudhry
1 month ago on Google
5
I alway have really good care from Dr. kumar
Response from the owner5 months ago
Nothing makes us happier than hearing our staff is doing a great job. Thank you for the feedback.

Location

Accepted Insurance

Banner – University Medicine Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Animal therapy (aka pet therapy or animal-assisted therapy) can be very healing, as it allows patients to bond with animals, who give unconditional love. This is particularly useful for those who suffered trauma by the hands of people, who may be able to trust and form closer attachments to animals than humans at certain stages of rehabilitation.

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • private iconPrivate Setting
  • executive iconExecutive Setting
  • wifi iconWifi

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 9489

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Arizona
License Number: MED7024

Contact Information

Phone icon (602) 839-4567
Building icon

1300 North 12th Street
Phoenix, AZ 85006

Fact checked and written by:
Courtney Myers, MS
Edited by:
Courtney Myers, MS

Reviews of Banner – University Medicine Behavioral Health

3.7/5 (15 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.7 (15 reviews)
Superstars Realty
1 month ago
5

Interactions were extremely helpful and treatment was an enlightening experience

Response from the owner1 month ago
It's always great to hear positive feedback. Thank you for sharing!
Leonard Pennock
1 month ago
1

Will lie about accepting AHCCCS MercyCare when scheduling your appointment, then lie about accepting it AGAIN when confirming the appointment. Will make you wait a month for an appointment after telling you multiple times they accept your insurance and then when you arrive for the appointment will then tell you that they don't have any providers who accept that insurance.

Response from the owner1 month ago
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
Rashed Chaudhry
1 month ago
5

I alway have really good care from Dr. kumar

Response from the owner6 months ago
Nothing makes us happier than hearing our staff is doing a great job. Thank you for the feedback.
Taylor McFarlane
6 months ago
1

Went through all of the hoops of the initial appointment and started on a treatment plan. When I reached out through their portal to talk to my doctor, I was told that s not an option. I had concerns about my treatment plan, but I was given a call back by an administrative assistant and was told the only option was to trust my doctor s professional opinion but that a message could be passed on. She then asked me if I wanted to cancel my follow-up appointment. Sure! Sounds like they don t take any feedback seriously-just ready to drop people after doing the appointment and collecting their money. I am now looking for a new hospital and doctor which will take my concerns into account so that I can get the medical help I need.

Response from the owner6 months ago
Please complete this secure form so that we can learn more and connect you with the appropriate team members: https://www.bannerhealth.com/feedback.
Enrique Ochoa
7 months ago
5

If you are looking for help They go all out ,I highly recommend their services

Response from the owner1 year ago
We are happy to hear you had a wonderful experience with us! We will be sharing your feedback with the rest of the care team.
Vikeen Patel
8 months ago
5

Response from the owner2 months ago
Thank you for the positive review. If you have any additional feedback you'd like to share, please complete our secure form at bannerhealth.com/feedback.
Karissa Bourne
8 months ago
5

Dr. Crookham was very knowledgeable and attentive. He took the time to get to know me and was overall very empathetic. The office staff was also friendly in appointments and insurance questions.

Response from the owner2 months ago
We re always happy to hear when expectations are exceeded.� Thank you so much for sharing.
Tiny 1975
1 year ago
2

A few years ago I would've given them 5+stars during my previous stay they were amazing and caring. Now my mental health is in the toilet, I'm back to suicidal and need help & treatment since they claim to help with all I immediately wanted to go back there where I am comfortable especially since I'm agoraphobic & need help more than ever however I can't even get ahold of anyone to help me I get transferred around & around, finally when I was transferred to maintenance I gave up.now I'm spiraling without a clue where to go

Response from the owner11 months ago
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at customer@bannerhealth.com with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.
an yuanyuan
1 year ago
5

I see Dr.Matthew Mitchell several times, he is Very knowledgeable, very patient, understanding and getting things done right away. I highly recommend this doctor and this clinic if you need to see a psychiatry doctor!

Roseann MS
1 year ago
5

Great place. Very professional. Took great care of me. Would highly recommend

Response from the owner1 year ago
We are happy to hear you had a wonderful experience with us! We will be sharing your feedback with the rest of the care team.
Roger McKee
1 year ago
5

Dr. Ognar is an excellent psychiatrist who listens and cares, takes a wholistic approach, and focuses on solutions and treatment.

Response from the owner1 year ago
Thank you for taking the time to leave a rating. It s great to know you had a good experience at Banner Health.
Cruella DeMille
2 years ago
1

First telehealth appointment link was never sent. So I make a new appointment for an in-person visit. Oopsie, that s supposed to be a telehealth. No notice, no email about the change.I show up, injured I might add, their advice was to take the call in my car.I don t know about you but I don t believe sitting in my car in the hospital parking lot is a good place to discuss sensitive issues.EDIT: It s been about 2 weeks. Sent email to Banner s response below and their reply was they ll look into it.Right. Sure.Looks like its time to find a new therapist!

Response from the owner2 years ago
We would like to address your concerns and help find solutions to ensure satisfaction with any and all interactions you may have with Banner Health. Please email us at customer@bannerhealth.com with your name and contact information. We would like to have someone in the appropriate customer care team review and follow up with you. We value your input.
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