Atrium Health Behavioral Health Rehab in Charlotte, NC | Get Costs, Reviews, Insurance Info

Atrium Health Behavioral Health

501 Billingsley Road Charlotte, NC 28211

Detox

Inpatient

Outpatient

About Atrium Health Behavioral Health

For those battling alcoholism and drug addiction, Atrium Health Behavioral Health in Charlotte, North Carolina, provides evidence based treatment options. They are a facility of Carolinas Medical Center. They are the only specialized psychiatric emergency room in the area.

Their comprehensive inpatient medical detox provides round the clock supervision to guarantee a safe transition away from drugs. They use medication and therapeutic techniques to control withdrawal symptoms. They offer a structured 12 week program for those who would rather receive outpatient care. This program provides sessions that are designed to support and educate you while you put your newly learned skills to use in your everyday life.
They treat alcohol, opioids and multi substance use among other substance addictions. Based on the 12 Step recovery principles, their programs emphasize your mental, physical and spiritual health. They perform comprehensive substance use assessments to determine the right level of care for you. They offer medication assisted treatment (MAT) which successfully treats addiction by restoring normal brain function and reducing cravings. They also provide DWI assistance. They ensure comprehensive care by addressing substance use and any co-occurring psychiatric disorders at the same time.
They offer therapies like cognitive behavioral therapy, which assists in changing negative thought patterns and helping you form healthier habits. Their dialectical behavior therapy encourages balance through mindfulness, while motivational interviewing strengthens your resolve to make changes for the better.
To improve your coping mechanisms, mend relationships and uncover the underlying causes of your substance use, individual counseling is offered. Group counseling sessions offer further support through shared experiences, while family counseling promotes better communication and settles conflicts within the family.
Aftercare options they offer are centered on symptom management, relapse prevention planning and putting you in touch with local resources. Education on recovery tools, access to group meetings for continued support and direction for families navigating recovery together are all part of their aftercare treatment.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

6.5 / 10

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Atrium Health Behavioral Health Charlotte NC

The facilities at Atrium Health Behavioral Health Charlotte in Charlotte, NC 1

The facilities at Atrium Health Behavioral Health Charlotte in Charlotte, NC 2

The facilities at Atrium Health Behavioral Health Charlotte in Charlotte, NC 3

The facilities at Atrium Health Behavioral Health Charlotte in Charlotte, NC 4

The facilities at Atrium Health Behavioral Health Charlotte in Charlotte, NC 5

Location

Accepted Insurance

Atrium Health Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Aetna

Ambetter

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

Outpatient

Clients who are exiting detox or stepping down from intensive inpatient care typically transition directly into outpatient treatment. Outpatient programs are designed to allow clients to either re-enter or remain in their communities while receiving robust, personalized care. Many facilities offer evening, night, or weekend services to accommodate clients' home and work schedules. The most common outpatient treatment modalities include psychotherapy, recovery-focused life skills training, and medication assisted treatment (MAT).

Inpatient

Clients receiving treatment at an inpatient rehab facility are typically in early recovery or are at heightened risk of relapse. Clients in inpatient care remain at the facility for the duration of their program, enabling them to focus solely on their recovery. Inpatient treatment typically involves extensive psychotherapy, often including group and family counseling as well as one-on-one sessions. Recovery-focused life skills education is another common service. Many rehabs also offer evidence-based holistic therapies.

Intensive Outpatient

Intensive outpatient programs (IOP) evolve with clients' changing needs and are often well-suited for clients exiting inpatient rehab and those at an increased relapse risk. These programs typically involve between nine and 20 hours of treatment weekly, with the intensity and frequency of care decreasing as clients stabilize. Most intensive outpatient rehabs integrate a variety of treatment modalities to maintain a high level of individualized care. Services generally include counseling, recovery education, and medication assisted treatment (MAT).

Aftercare Support

Rehab aftercare programs offer a complete continuum of care for clients in the maintenance phase of recovery and are predicated on the idea that addiction disease is a chronic condition prone to relapse and warranting continuing care. Clients collaborate with their care team and case manager to access the specific rehab aftercare services they need to promote their sustained sobriety. Peer coaching, relapse prevention services, career counseling, and 12 step program induction are common in these programs.

12-Step

12 step programs are based on a model of life-long recovery and are rooted in peer support and spiritual development. Regular attendance at 12 step meetings is the cornerstone of treatment, as is the selection of a peer sponsor to guide participants through the steps of recovery. These steps are based on non-denominational spiritual principles and are designed to foster self-awareness, forgiveness, acceptance, and accountability. Specialized programs are widely available, including programs for teens, seniors, and families.

Sober Living Homes

A sober living home in North Carolina offers structure and support to help individuals maintain sobriety. The home is free from substances and offers 12-step programs, individual responsibilities, and mutual support with others in recovery. This setting can provide a lifeline as individuals strengthen recovery skills and prepare to reenter mainstream society. Most residents remain in a men's or women's sober living home for six months or more.

Intervention Services

Intervention services can provide customized interventions tailored to the needs of the individual and family. An intervention specialist can design and conduct a drug intervention in North Carolina that encourages the individual to enter treatment in a non-coercive manner. The specialist will meet with the family to plan the intervention, then provide expert insights to guide the process and appropriate follow-up care.

24-Hour Clinical Care

Individuals in early recovery often require 24-hour clinical care in North Carolina. This supervised care typically includes medications to treat specific withdrawal symptoms, which vary based on the substance abused. For example, staff may provide sleep aids to treat insomnia in patients who are addicted to marijuana. For those overcoming a cocaine use disorder, anti-depressants may be prescribed to manage mood swings. Other medications may also be provided to treat addiction-related health issues.

Partial Hospitalization Program

Often used as a "step-down" option after you've completed a residential or inpatient program, the partial hospitalization program (PHP) typically involves a minimum of 20 hours of treatment per week for approximately 90 days. Programs offer structured programming that includes relapse prevention, medication management, and behavioral therapy services. Insurance coverage for PHP treatment varies among insurance providers.

Medically Assisted Detox

A medically assisted detox is the safest way to remove addictive drugs and alcohol from your body. A team of licensed medical professionals will look after you 24/7 to monitor your health, help minimize discomfort, and provide medications if necessary to alleviate any withdrawal symptoms. This process is typically the first step in your recovery and may take around 5-7 days, although length will depend on your individual needs.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Clients who receive cognitive behavioral therapy in North Carolina typically attend five to 20 sessions. During this time, they work with their therapist to learn healthier patterns of thinking, which can help them change their behavior related to substance use.

Men and women enjoy a supportive environment within group therapy sessions for drug and alcohol addiction treatment. You can share your experiences and build connections with your peers while receiving encouragement from individuals who have faced similar challenges.

You usually develop a strong bond with your therapist during individual therapy sessions. This helps you explore the underlying causes of your substance use in a safe and nonjudgmental environment. Therapists help you develop effective coping strategies you can use in the community and improve your self awareness so you understand your addiction triggers.

Trauma therapy helps you reclaim your life after experiencing or witnessing a traumatic event. Therapists help to process these memories, which promotes emotional healing and reduces anxiety in social situations. This improves your overall well being and increases your self confidence.

During couples therapy in North Carolina, a psychologist helps you and your partner resolve problems that are occurring in your relationship. This licensed therapist uses talk therapy to help you both work through challenges together. The process involves learning new skills to better handle conflict and life issues.

Family therapy sessions address the emotional toll that addiction has had on the family unit and individual members. Therapists work with families to develop better coping strategies, which in turn create a stable environment for their loved one's recovery process.

Routine tasks are difficult for someone experiencing addiction. Daily skills deteriorate, which makes it harder to achieve recovery. That's why drug rehab programs in North Carolina reteach basic life skills. This gives you the tools you need to manage daily life without returning to substance use.

During nutrition therapy in North Carolina, you'll work with a nutritionist to develop a dietary plan. Medical professionals will provide input based on your health needs. You'll learn to create goals for nutrition and develop the skills you need to meet them.

Recreational therapy in North Carolina helps you during drug and alcohol addiction recovery by engaging you in activities that support your physical and mental health. Sports, arts, and outdoor adventures give you positive experiences that help replace substance use and help you develop healthy habits and a support network.

Amenities

Yoga Studio
Residential Setting
Private Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

(704) 444-2400

Website

501 Billingsley Road
Charlotte, NC 28211

Get Help Now - 910-260-4665

Reviews of Atrium Health Behavioral Health

2.6/5 (281 reviews)

159

Google Reviews

2.6 (281 reviews)

Matt Little

4 weeks ago

My girlfriend is currently being held against her will at this facility she is not a threat to herself or anyone else. North Carolina state law says they can't hold anyone more than 72 hours unless they are self harming or hurting others. If she is not released soon I will be contacting an attorney as well as the police because she is being harrased by the staff. Please don't let your family or friends visit this illegal prison.

Sboat

Son was having homicidal psychosis breakdown after stopping his meds and wanted to get help and no one was at the front desk. Two people in front of us also waiting..decided to go to regular ER near house and get him immediately in. This extremely dangerous not to have help. What is the point of an ER??

Response from the owner3 weeks ago

Please call our Customer Care Line at 704-355-8363 to further discuss your concerns.

Margaret Prendergast

1 month ago

Disgusting and unimaginable lack of any assessment, or treatment, or even referral for my daughter who had written and emailed a suicide note. Totally dismissed the documented rage and abuse from my daughter. The staff totally dismissing her hysteric sister, her mother and a former police Officer. This is a dangerous place to take anyone in need of crucial mental Heath. It s terrifying, with the mental health crisis in our society, that this place is allowed to operate or allowed to treat Anyone.

Response from the owner1 month ago

Thank you for sharing your experience. We re sorry to hear that we didn t deliver the quality of care you expected. Your feedback helps us improve, so please call our Customer Care Line at 704-355-8363 so we can discuss your concerns.

Walt (Heisenberg)

When I was little and suicidal, I was brought to THIS PLACE, and that was the most traumatizing and awful experience I've ever been through, I fear to even talk about my mental health again because I don't want to be sent to this place or anywhere like it ever again. The doctors were all narcissists, saying I was selfish for being suicidal and that I should rethink my values, I sat there inside with my mom for 4 whole hours waiting for my application into the "Hosptial". Thank god for my statement overturning it, as I don't think I would ever be the same if the app went through. And I say all of this now as a 15 year old, still suicidal, probably even more so because of this damn place.

felicia brooke

The worst bhc I ever experience I actually did a volunteer evaluation on. My on for the teams to treat my numbe like is not important no doctor no therapy no ACT TEAM NO nothing I think is very unfair I even meet another individual that they check in she gave me her number and we even talk to this day she worthy to get great care my number wasn t I definitely still wanna know why teams my chart sit there and is been that way since I was 13 I m 35 I ve seen Monica Wallace she decided to be mean treat me like I m nothing after learning all my business I also seen Monica Bentley she decides to lie on my name I think is all wrong and if I didn t have paper trial I couldn t understand it all but I think it all should be reviewed and I should have better care after all the patterns I ve broken let talk higher power person I would love that opportunity dr. Gladish was the best doctor before He retired. It s a great care of Felicia. We see that looking in the chart.

We re sorry to learn that your visit did not go as expected. Your feedback is valuable to us, and we d like the opportunity to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss your experience.

Carolinagirl 1986

Janae Benjamin

Nobody answers the phone for appointments and the app is so trash that you can t even schedule on there because it always error(s)

Thank you for letting us know about your experience. We apologize for not meeting your expectations and would like to discuss how we can improve. Please call our Customer Care Line at 704-355-8363 to discuss further.

Lori Able

I would HIGHLY recommend looking elsewhere. Atrium overcharges for their psychiatric services. 30 min sessions out of pocket before meeting my deductible is around ~$250 and for an hour is about ~$450. My new psychiatrist is $96 for an hour session for reference. I have also been without medicine on multiple occasions because they failed to refill meds when asked. I once went without medication for over a month due to their understaffing and inability to get back with me. Atrium is difficult to get in touch with and if you call you will be on hold for anywhere from 15min -30 min on a good day. If you are having an emergency do not rely on them as a psychiatric resource if you need help in a timely fashion (i.e. in the same day you called). They do not respond to emergency requests until you have sent a request to speak to their upper management (i.e. made a threat to give visibility to lack of care).As far as the treatment, it was okay at best but bad at certain times. I could take it or leave it given the other very negative aspects of being a patient here. As someone who was trying to go on a regular cadence my overall experience is that they think an awful lot of their services ($$) to give extremely poor care. My specific doctor was very quick to dismiss my concerns and as I became increasingly agitated of session after session of expensive care where she refused to change my meds to take care of my anxiety and depression. However in our last session when I told her the trauma behind my anxiety attacks I had been complaining about for years, she asked if I was hearing voices and slapped me with more mania meds and did nothing to help my depression or anxiety. FYI it s been a week on my upped dose and it didn t magically make my depression go away or make me feel ANY better. So that was a waste of money. Being vulnerable with her left me feeling as though she did not believe me, she did not trust me, and that my bipolar diagnosis led her to have opinions about me that had never been validated by my behavior. I hate that I put up with this place for as long as I have.I do not recommend this place unless it is your only option.

Thank you for your honest feedback. We re sorry that your experience was not up to our standards. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.

Michael E

2 months ago

Staff is great, however the facility charges $100 building fee that is not covered by insurance for inperson appointments. Atrium has also requested their doctors to limit virtual appointments to only 20% of their clients making it more difficult for clients on a budget.

Response from the owner2 months ago

Can Can

LinTiya (Tiya) McCleary, LPC, LCMHCPsychotherapistAdult Outpatient TherapyBehavioral Health CharlotteTerrible therapist and session. I had to file a complaint to have our last session today reviewed by a supervisor It was a video visit session. I had to end an other session from moving forward. Traumatizing therapist

Precious B

I recently had a disheartening experience with Joshua David Richter, MD at Atrium health Behavioral. While I understand the complexities of unconscious bias, it was deeply concerning to witness how it impacted the interaction with my son.It's important for healthcare providers to be mindful of their own biases and actively work to mitigate their influence on patient care. Allowing patients to fully express their concerns and complete their thoughts is a fundamental aspect of effective communication. I am well aware that prescriptions are sent electronically.If the provider would have let me finish my sentence I was asking for my son to have a prescription wrote out in two 30 day prescriptions to buy me time it was very interesting that he didn t know of CHADIS it s a online system that delivers questionnaires that help your child's doctor review the health and development of your child.It is experiences like this that fuel my passion for healthcare. I actually worked at Atrium Health and the Levine children s department so with the providers unconscious bias I laughed it off because I do know how we as African-American people are treated especially in the healthcare world I strive to create a more empathetic and understanding environment for all patients, particularly those from marginalized communities.I hope Joshua David Richter, MD will take this feedback as an opportunity for growth and reflection. By fostering a culture of active listening and respect, we can create a healthcare system that truly prioritizes the well-being of all individuals.

Our mission is to improve health, elevate hope and advance healing for all. We are so sorry your experience did not reflect that. We would like to learn more. If you would like to discuss your experience further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you.

Jean Mccorkle

3 months ago

I'm sharing my experience though from their responses to other patients, they could care less. It is evident they should never have chosen the profession of helping people with mental health problems. I have a family member with suicidal ideation but they sent them home anyway after I thoroughly explained their history. It is sad how callous and lacking in empathy psychiatrists at this facility are. First thing they wanted to do was medicate my family member. They never sort input from family, no family therapy. Just a quote "plan of care" and sent them packing, suicidal ideation and all. Shame on you to call yourself a mental healthcare facility. Despicable. I pray God is more merciful to you than you were to my family member.

Response from the owner3 months ago

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