Acadia Hospital

268 Stillwater Ave
Bangor, ME 04401

Acadia Hospital ME 4401

About Acadia Hospital

Northern Light Arcadia Hospital is a psychiatric hospotal that serves clients of all ages in Bangor, Maine. Their Addiction Care Services department helps people who are struggling to overcome an addiction to drugs, alcohol or both. Here, they offer a range of outpatient services including medication assisted treatment.

They’ll work with you to understand your unique needs and develop a custom treatment plan for your recovery. If you need FDA approved medication to help you on this journey then they can provide it. Here, they use methadone and Suboxone to reduce pain, curb cravings and minimize your risk of relapse.

You can also participate in individual or group counseling and an array of evidence based therapies to overcome your challenges. They take a whole person approach to recovery and can also help you address any co-occurring mental health challenges you may be facing. They also offer telehealth meetings if you can’t come to their physical location.

The team here is truly multi-disciplinary and is skilled in every aspect of addiction care. While some people praised the staff and the care they received, others expressed frustrations with the scheduling and administrative aspects of the office.

Latest Reviews

Rachael Rumancek
2 months ago on Google
5
Honestly I think a lot of these reviews are quite unfair and just sound like a whole lot of whining. That being said I began my relationship with Acadia when I was 12 years old (I'm almost 40 so you do the math). Yes, I have had hiccups in my healthcare over the years but that should be expected as humans are not perfect and finding the right medications for everybodys body chemistry is hard so it may not happen all at once for you. It takes time. Have I always been treated with respect? Yes. Have I always had support? Also yes. Northern Light Acadia has a ton of resources and options available to anyone suffering, should they need them. And if you take advatage of them and put your heart into this, I think many opinions would be swayed.
Response from the owner2 months ago
You can always count on our amazing team! Thank you so much for your kind words, we hope you'll think of us anytime you need our services!
James Dickinson
2 months ago on Google
4
There's been improvements since my last review. Though there's still needs growth on who they hire. Med management has improved. Therapy still needs to improve. Yes they are prescription happy, but I am more able to say no now. Some providers are surprised when you flex patient rights some throw tantrums. I really love how med management is going. The therapists can be really strange themselves. I haven't been inpatient since 2010 so I don't know that aspect. I give my providers the ol razzle dazzle about my complaints and they are open to fix it.
Response from the owner1 month ago
Thank you for taking the time to leave us a review. We would like to learn more, so that we can deliver a better experience. Feel free to reach out to us at patientexp@northernlight.org with more details.
Levi Duncan
3 months ago on Google
4
This place should have better times, and room to progress.Maybe movie timeAnd time to digest.Attendance not required at the meetings?I guess.But documentaries and thought of violence.Sure.How they leave phones open for anyone to hear.We don't care.But that's standard protocol.Okay now tell me how you expect people to persevere.Just thought it'd be better if someone cared.So I'll spit on topics and not be scared.But like how yall even decide to show up.Got me wondering who the grown up.Maybe start going to trainings and expressing your voice out.Like DEI or maybe it's as simple as bloodbourne pathogens.I like to wash my hands.This place needs better I could do stand up'.I could produce it.But what I'm really talking about is better movements.How to get everyone in the same room andFunction with out all the ridiculous sighs.Is this the right dosageOr yall still trying to write your signatureCause at the end of the time alotted.I'd place my signature.But people got traumas like r*p*People got traumas cause they veterans.Others in for non serious or serious reasons.I relate the best I canTil I get tired.Then I'll do my best to help others out.House keeping staff and kitchen staff were fantastic. Love them.Others were great too.Night nurses great for you, for coming in.But this place is messy.Go to Vermont, NH, or MA if you want to reach recovery or get help with mental illness.To continue on.This place has a very inconsistent schedule.(ADULT INPATIENT).A better routine/schedule would work wonders for patients and workers.Prioritize groups not recommend them.Prioritize sleep and rest not restlessness.Turn lights off maybe by 11pm(military time 23:00) .Anyone who's up should be monitored.Intervals of medications should be monitored.Certain techs are awesome people.But if I was in charge there would be a lot of changes.Outdoor area is poor.Gym is lousy get rid of the nets.Maybe have atleast lunch in the Cafe.Visitors should be aloud to bring dunkins coffee or outside "treats".Better tentative care for people with other illnesses or conditions other than psychiatric example diabetes, epilepsy, others.Overall gave this place 4 stars because of the people.
Response from the owner1 month ago
Thank you for the honest review. Please contact us at patientexp@northernlight.org with more details. We will review this with our team, as we always strive to improve.

Location

Accepted Insurance

Acadia Hospital works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Maine provides rehab clients with a more comfortable detox experience. This can lead to better recovery outcomes. Under this care, clients receive treatment for withdrawal symptoms as well as assistance with mental health disorders. This treatment may include medications, nutritional supplements, and professional counseling to address health issues, addiction issues, and co-occurring disorders.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (207) 973-6100
Building icon

268 Stillwater Ave
Bangor, ME 04401

Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD

Reviews of Acadia Hospital

2.57/5 (117 reviews)
3
Staff
1
Amenities
1
Meals
3
Value
4
Cleanliness
5
34
4
11
3
4
2
11
1
58

Reviews

1
Acadia hospital

The building is very nice and so are the psych techs. Some of the nurses just want to drug you. They restrained me and forced a shot while I was sitting on my bed playing cards. After that the refused to let me make a phone call even though as a minor I have the right to cal ... Read More

Jason H.
Reviewed on 1/8/2024
1

This is a hospital where they do not care what patients say, they do not care what they feel, they do not care about their problems, they lie to you and they only use you to make money, all they do is give medicines to people, I completely regret to have visited this place.

Reviewed on 3/14/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (115 reviews)
Matthew
1 month ago
1

I'm not going into details except go elsewhere

Response from the owner1 month ago
Thank you for taking the time to leave us a rating. We would like to learn more, so that we can deliver a better experience. Feel free to reach out to us at patientexp@northernlight.org with more details.
Rachael Rumancek
2 months ago
5

Honestly I think a lot of these reviews are quite unfair and just sound like a whole lot of whining. That being said I began my relationship with Acadia when I was 12 years old (I'm almost 40 so you do the math). Yes, I have had hiccups in my healthcare over the years but that should be expected as humans are not perfect and finding the right medications for everybodys body chemistry is hard so it may not happen all at once for you. It takes time. Have I always been treated with respect? Yes. Have I always had support? Also yes. Northern Light Acadia has a ton of resources and options available to anyone suffering, should they need them. And if you take advatage of them and put your heart into this, I think many opinions would be swayed.

Response from the owner2 months ago
You can always count on our amazing team! Thank you so much for your kind words, we hope you'll think of us anytime you need our services!
James Dickinson
2 months ago
4

There's been improvements since my last review. Though there's still needs growth on who they hire. Med management has improved. Therapy still needs to improve. Yes they are prescription happy, but I am more able to say no now. Some providers are surprised when you flex patient rights some throw tantrums. I really love how med management is going. The therapists can be really strange themselves. I haven't been inpatient since 2010 so I don't know that aspect. I give my providers the ol razzle dazzle about my complaints and they are open to fix it.

Response from the owner2 months ago
Thank you for taking the time to leave us a review. We would like to learn more, so that we can deliver a better experience. Feel free to reach out to us at patientexp@northernlight.org with more details.
Whitney Larrabee
3 months ago
1

Dr Karen, does not like to listen to what is going on with my children. She rather put them on 20 different medications instead of solving the problem. The medications she put one of my children on, he got really mean ans violent with me. And all she wanted to do is up the medications. And for my other child, she refused to listen to my child and put her on medications that was even helping her symptoms. And once I told the Dr that my child is retaining build, she upped the medications even more instead of taking them off of it.

Response from the owner3 months ago
We do not take your review lightly and will investigate it thoroughly. Our patients' health and well-being are our utmost concerns. Please contact us at patientexp@northernlight.org, so we can discuss this further.
Serenity Sapphire
3 months ago
1

Broth or.

Response from the owner3 months ago
Thank you for taking the time to leave us a rating. We would like to learn more, so that we can deliver a better experience. Feel free to reach out to us at patientexp@northernlight.org with more details.
Gabby Brown
4 months ago
1

Response from the owner3 months ago
Thank you for taking the time to leave us a rating. We would like to learn more about your visit, so that we can deliver a better experience next time around. Feel free to reach out to us at patientexp@northernlight.org with more details.
steven emmons
5 months ago
1

Uncommunicative, understaffed, chronicly long hold times to even contact patients, one staff member doesn't seem to communicate to the next and they don't call back. If someone you know or love is here you will have to constantly advocate for their care and will still likely be ignored. I wish mental health care treatment actually followed any of the expectations it lays out, but the system is broken on purpose so the heads of the hospital can stuff their pockets on human suffering. Despicable.

Response from the owner5 months ago
We appreciate your review. We set a high standard for ourselves, so we are disappointed anytime we hear that an experience is not a positive one. We would like to address your concerns, so please contact us at patientexp@northernlight.org. We hope to earn back your trust.
Wendy Carroll
5 months ago
2

I was under the care of a visiting physician who moved on after 6 months. This facility does not have a psychiatric M.D. or D.O. for me to transfer to for in person appointments every 3 months as required by my disability provider. I'm back to trying to find a practice that offers these criteria as well as accepts my insurance.

Response from the owner5 months ago
Thank you for the honest review. Please contact us at patientexp@northernlight.org with more details, regarding your experience. We will review this with our team, and work to improve.
Derric Wheaton
6 months ago
5

I'm better because of medicine from here and iv been here for many years

Consuelo Webb
6 months ago
1

They are dropping the ball on helping Alex from Skowhegan, Me. He's in crisis now and has been for over a month. Their doing nothing. They let him out of the hospital and put many people in danger.

Response from the owner6 months ago
Consuelo, it is unfortunate that your experience with us left you with this impression. We take the safety and care of our patients very seriously. Please take a moment to call our Patient Experience director, Rene, at 207.973.6100. We would like to know more about what transpired so we can learn from any mistakes and/or clear up any confusion. We look forward to hearing from you soon. Thank you for taking the time to write.
Sally Pooler
8 months ago
1

It's the worst hospital I've ever Neenah in. It just drugs people then discharges them. Tammy Wilson is the worst nurse that I've ever had.

Response from the owner8 months ago
We are disappointed to hear this is your viewpoint after receiving care from us, Sally. We would love the opportunity to speak with you more so we can understand your experience, address concerns, and improve the service we provide. Please call us at 207.973.6100 and ask for our Patient Experience director. We hope to hear from you, and thank you for the feedback.
Kimberly Mclaughlin
8 months ago
3

Stayed there a month to get help- they adjusted my meds and I went to therapy - Rodney on 3 South- you rock- your kindness was so needed - yes it is the place to go if youneed mental health -nurses were beyond kind- so thank you-

Response from the owner8 months ago
Kimberly - we are so pleased to hear of your positive experience with us! It s why we re here and do what we do. We will be sure to pass your note along to Rodney, and thank you again. Glad to hear you re doing well. Here s to good mental health!
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