Zucker Hillside Hospital

75-59 263rd St Queens, NY 11004
DetoxInpatientOutpatient
Zucker Hillside Hospital NY 11004

About Zucker Hillside Hospital

Northwell Health’s behavioral health clinic, Zucker Hillside Hospital, is in Glen Oaks, New York. They provide exceptional outpatient services for adults 18 and older, adolescents, and their families. You’ll have access to substance abuse and mental health care from a multifaceted team of mental health and medical professionals.

Their outpatient programs offer expert-backed individual and group therapy which may draw from methods, like cognitive behavioral and dialectical behavioral therapy. They also emphasize treating co-occurring disorders and other underlying conditions in tandem. You’ll benefit from medication management to ensure your prescribed medication is on par with your recovery goals.

What stands out most about this facility to me is their dedication to providing inclusive, comprehensive care. They are well renowned for LGBTQ-affirming care and have specialized addiction treatment programs for young adults, couples, and opioid addiction. No matter what situation you’re going through, you’ll have personalized care and the support and encouragement you need to get through it.

Previous clients have mixed reviews with an overall rating of 2.9. Some praised this facility for their kind, warmhearted staff, while others weren’t satisfied with their crisis center services or the treatment they received. As always, when searching for addiction treatment consider what will work best for you and your unique needs.

Facility Overview

Bed icon 22
Number of Available Beds
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.1 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Inpatient rehabs provide a space for clients to focus exclusively on their recovery while receiving intensive supervision and support. Inpatient treatment centers provide housing and food and most offer round-the-clock clinical care. Their primary treatment modalities typically consist of addiction counseling using various psychotherapeutic methods, including CBT, DBT, RBT, and motivational interviewing. Many rehabs also provide specialized services for clients with co-occurring addiction and mental illness. Recovery-focused life skills training and holistic therapies are other common services.
aftercare iconAftercare Support
Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
heart-hands iconIntervention Services
A drug intervention in New York occurs when family members and friends lovingly confront someone with a substance use disorder. The goal of this confrontation is to motivate the person to seek treatment. Loved ones point out how the person's destructive behavior is affecting them in hopes that they will agree to get help. Most inpatient rehab facilities offer intervention services that can help families walk through this process step by step.
partial-hospitalization iconPartial Hospitalization Program
The partial hospitalization program (PHP) level of care offers short-term, intensive rehab for individuals with acute symptoms that require focused management but don't require 24/7 care. PHP treatment provides structured programming (i.e. individual and group therapy) and allows you to return home in the evening. PHP treatment typically meets weekly for a minimum of 20 hours with the duration typically averaging 90 days. While PHP treatment cost can vary, it is often covered by most providers.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical behavior therapy (DBT) is treatment used for people with borderline personality disorder. DBT is a form of cognitive behavioral therapy developed specifically as a comprehensive treatment for individuals who meet criteria for borderline personality disorder, as well as patients with any severe impulsive or out-of-control behavioral patterns (eg, reckless driving, binge eating, episodic alcohol and substance abuse). Much of the dialectic behavior therapy treatment paradigm derives from Buddhist meditative practices. The treatment involves exercises in mindfulness, emotional regulation and distress tolerance and acceptance.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Electroconvulsive therapy (ECT) is a procedure that causes a brief convulsion by passing an electric current through the brain; it is used to treat some mental disorders. It is a very effective and safe treatment for depression that uses electricity to trigger a seizure. The ECT program at Zucker Hillside Hospital is among the oldest, most experienced and active in the nation. The compassionate and expert staff consist of ECT credentialed psychiatrists, anesthesiologists, ACLS certified nurses and support staff. In addition to it's clinical mission, the ECT program at Zucker Hillside is a national resource for teaching ECT to students and physicians at all professional levels and conducts research aimed at improving outcomes.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Fitness therapy blends exercise with psychotherapy for a fun, inspiring, and effective way of treating addiction and other issues. By incorporating movement into counseling sessions, clients become more empowered, motivated, and goal-oriented, all while strengthening their bodies and becoming more flexible. Fitness Therapy is usually used to complement a course of treatment (inpatient or outpatient) to make it even more successful. Increasing the connection between a patient’s mind and body helps both with healing as well as in creating new, healthy habits.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting
  • car iconPrivate Transportation

Staff & Accreditations

Staff

Joanne Bentson, DNP, RN

Chief Nursing Executive & Associate Executive Director

Chris Boffa

Associate Executive Director

Arber Kokoneshi

Deputy Executive Director

Michael Scarpelli

Executive Director

Howard David LinderAssociate Chairman

MD

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 5806

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (718) 470-8100
Building icon

75-59 263rd St
Glen Oaks, NY 11004

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Terri Beth Miller, PhD

Reviews of Zucker Hillside Hospital

2.79/5 (185 reviews)
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Reviews

1

One of the worst places to come if you are seeking help. The staff is inpatients and tends to ignore what you need, they are disorganized and irresponsible. The doctor that treated me was no good, didn't listen to me and frequently asked me if I used drugs, which I don't, an ... Read More

Reviewed on 11/14/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (184 reviews)
L OC
3 weeks ago
1

EVERYONE COMMENTING, please seek LEGAL COUNSEL & SUE THIS PLACE. You will most likely win or they'll settle because the cost to fight is higher than most low suits ($30k OR LESS). TALK TO A LAWYER AND IF YOU'VE ENOUGH TO GO ON SUE!!! THE ONLY WAY THEY'LL LEARN TO TREAT PATIENTS BETTER!!!

Am3d3o
1 month ago
1

Came here initially the first time with an amazing review. Dr. Li seemed really skilled in her craft and understood exactly what was wrong with me after I spoke with her on my OCD compulsions and other mental issues. She and her colleague were both very well-spoken and made me feel validated for having my mental issues for so long, diagnosed but untreated. They even prescribed me a month of Zoloft to help me get started on my Psychiatric journey.Now, I UNDERSTAND this isn t a Psychiatrist s office. I m very well aware of it, and came into here expecting nothing but a few referrals when I walked in. That s why I was pleasantly surprised by how nice the first visit went, and was extremely eager to get on the right track with this hospital to get myself more clinical help from their other offices (they have an OCD Clinic specifically on site.) The 2nd time visiting however was dreadful. I didn t catch the name of the 2nd man who I was introduced to when I came in, but I truly hope he gets fired. First off, I don t understand in the first place why each time you visit the offices you re given a different doctor. Not only does it make the passing of info from doctor to doctor realistically extremely confusing, but it also means that the sympathy and understanding you garnered for explaining your issues to the first doctor will be completely nonexistent the second time you visit with the new person. That s exactly how I felt being set up the 2nd time. The doctor was extremely condescending to me, making me feel guilty for stopping my Zoloft as it had been making me feel extremely anxious towards the end of the first month. He also made it very clear to explain things to me dumbed-down (like I haven t already been dealing with this my entire life, have taken mental health courses and already understand this) recapping the 5 main key-points about mental health for the entire checkup appointment. He urged me to make sure I got myself into the OCD Clinic as soon as I possibly could because there s a 30 day waiting period where, if you don t get in during those 30 days, they essentially have no reason to take you in past that point (or something to that avail). That s also absurd to me as it took multiple weeks just to get in contact with the OCD Clinic due to their main phone line being an Unknown number for some strange reason. This whole process could have been much easier with better communication. I wasn t informed fully prior that every checkup and visit would be with a different doctor, leaving me very confused when upon returning I expected to talk to Dr. Li (the doctor who prescribed me the meds) about how they had affected me over that month.While I m grateful for the Zoloft prescription so I can use that in my future endeavors to talk about with a real Psychiatrist, I just felt this whole situation was very cruddy and I ll probably just take their recommendations to find a genuine Therapist & Psychiatrist for myself sometime soon. It could have been a lot worse but that 2nd doctor really irked me with the way he spoke to me that day.

r.c.m.
1 month ago
1

I want to sue for medical malpractice and inept, unnecessary and in-violation of regulatory and legal standards/laws after getting raped and going into the ER 2 weeks into being in NYC

alondra sanchez f
4 months ago
1

Nick Mott
4 months ago
5

Incredible staff, incredible leadership. Amazing experience. They saved my life.

Misfit Stormer
5 months ago
1

They're not taking out-patients now under the age of 65. Was told due to "high capacity". So people under the age can't get in. But over 65 can???? Are they serious???? Very unacceptable and this is total discrimination!!!! This needs to be investigated immediately!!!!

Ateia Ramsaroop
5 months ago
1

Extremely horrible experience here because of the social worker named Patricia Gomez. I brought my brother in for a pysch evaluation to get new medication & she was so rude to me. She wasn t listening to anything I was explaining to her. My brother was clearly not in the right mindset to explain things so I was telling her specific details about his situation & she was being rude, not trying to listen to what I was saying, & kept having an attitude towards me. She continued to talk over me and then called another clinic to make an appt there after we told her my brother clearly doesn t want to go back there & NEEDS MEDICATION TODAY. After I asked her if she s ignoring me she got up from her seat with an attitude and said I m not doing this anymore. You need to leave. I m not ignoring you with a nasty attitude. Regardless of my brothers situation with getting medication or not, as a social worker you should learn proper ethics and listen to the patients concerns & acknowledge them. You shouldn t speak over them, give them an attitude, make smart remarks, ignore them, & them kick them out of your room and say BYE with an attitude. Find a new job if you hate your job and can t help people properly.

Luz K Ospina
5 months ago
1

I had a short stay in this clinic. I must say that out of all the places that I have stated this is probably the worst is specially the night staff the RN Marie in ML3 was very very very unprofessional. When it was time to leave, I was unable to get a cab home and I only met with the social worker one time throughout my day. I do not recommend this place to no one not even to their dying family member. Long-term care is the place your family do not place anybody do not come here. Do not recommend anybody here.

el S
5 months ago
1

OCD CLINIC: Failure to provided needed services, such as, therapy and ERP; only proved medication renewal following telephone visits.

Will Lambert (Will)
6 months ago
5

Laura Shapiro
7 months ago
1

My friend was in this hospital. She was slapped across the face by a man and someone ripped up my book.

Rozoi Giur
7 months ago
1

Never take your family member to Zucker, they have them for six weeks and they come out worse, they only experiment with the patient, changing their medicine as if they were laboratory mice, and when they send them back home, they only give them a transfer to an outpatient psychiatric center that will They provide emotional therapy once two weeks have passed and they do not set a date for the next therapy. And in my opinion, in this center they only care about retaining patients longer to take money from each patient's health insurance! And in that center that looks like a prison they will never have an improvement, terrible nutrition, patients also lose weight

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