Woodland Springs

Conroe, Texas

15860 Old Conroe Road
Conroe, TX 77384

(936) 270-7520

About Woodland Springs

Woodland Springs is an addiction treatment center in Conroe, Texas. They help individuals with drug and alcohol addictions. Their levels of care include detox, inpatient, and outpatient care.

When detoxing, if your addiction is severe enough, you may receive medication assisted treatment from their team of medical professionals. They will supervise you round-the-clock and ensure that you detox safely and comfortably.

All of their levels of care offer similar treatment options such as individual therapy, group therapy, and family counseling. They have options like cognitive behavioral therapy and dialectical behavioral therapy, which have been beneficial for many people recovering from addiction. They use mindfulness, medication management, behavior therapy, activity-based therapies, and peer support groups to help you strike the right balance for recovery.

Under that outpatient umbrella, you’ll find their partial hospitalization program and intensive outpatient program. They also treat those with co-occurring disorders that contribute to their addictive habits. Their partial hospitalization program is a step down from their inpatient program, but it’s still pretty intensive, asking you to commit twelve hours a day for five days a week to treatment.

Once sobriety is reached, they provide ongoing care to make sure you stay sober.

Dollar icon Payment Options

  • self-pay iconSelf-pay options
  • shield-cross iconPrivate insurance
  • medicare iconMedicare
  • medicaid iconMedicaid
  • military iconMilitary insurance
  • financial-aid iconFinancial aid

Medical briefcase icon Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

24-hour icon24 Hour Clinical Care

At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. The length of stay at the detoxification program is determined according to the specific needs of the patient.

aftercare iconAftercare

Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.

heart-hands iconIntervention Services

A drug intervention in Texas may be necessary if your loved one is in denial about a substance use disorder. You can partner with intervention services to plan and execute an effective intervention that educates your loved one about addiction and encourages them to get the treatment they need. Many rehab centers offer intervention specialists who can facilitate the intervention and help with a seamless transition to inpatient rehab for treatment.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

children iconChildren program

men iconProgram for men

women iconProgram for women

hearing iconHearing impaired program

hiv iconHIV/AIDS program

lgbtq iconLGBTQ program

military-hat iconMilitary program

elderly iconElderly program

House check icon Settings & Amenities

  • private iconPrivate setting
  • basketball iconBasketball court
  • recreation iconRecreation room
  • meditation iconMeditation room
  • hiking iconHiking
  • weight iconGym
  • building1 iconDay school

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

substance-abuse iconSubstance Abuse

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

art-brush iconCreative Arts Therapy

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

dialectical iconDialectical Behavior Therapy

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

life-skills iconLife Skills

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

recreational-therapy iconRecreational Therapy

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Check icon Accreditations

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 613836

LegitScript Certified

LegitScript has reviewed Woodland Springs as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in November 2019

SAMHSA

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Phone icon Contact

Phone icon (936) 270-7520
Building icon

15860 Old Conroe Road
Conroe, TX 77384

Call Now - Help is Available
Get Help Now - 346-552-8173
Question iconSponsored
Fact checked and written by:
Benjamin Cardenas
Edited by:
Peter Lee, PhD

Reviews

2.8 (225 reviews)
Accomodations & Amenities
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Meals & Nutrition
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Treatment Effectiveness
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Admissions Process
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Value for Cost
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Google Rating

2.8 (225 reviews)
Tammy Johnson
1 month ago
5

I would like to take this opportunity to share our positive experience at Woodland Springs, where my daughter recently received care. From the moment we arrived, the staff was exceptionally kind and attentive, ensuring that she felt welcomed and supported.The entire team went above and beyond to make my daughter comfortable. Nurse Mrs. Lydia, in particular, was remarkably sweet and helpful. Additionally, Mrs. Riley provided outstanding support during a challenging moment when my daughter experienced a breakdown; her compassion made a significant impact.I firmly believe that all staff members deserve recognition for their hard work and dedication. If I could rate Woodland Springs a 10/10, I would do so without hesitation. I highly recommend this facility to anyone seeking support for similar challenges. Dr. Shaik also provided excellent care, assisting my daughter in managing her depression and anxiety.Thank you, Woodland Springs, for your exceptional service and support.

Response from the owner1 month ago
Hi Tammy, we're glad you had a great experience. We appreciate you sharing your positive feedback with us. -- Amy B.
Becca Dufur
1 month ago
1

I just spent eight days in this facility and not one day at all did they clean our toilets or showers or mop and sweep the bedrooms or day room! That's just nasty! The night staff was horrible, they were rude, snooty, didn't want to help do anything, very lazy! However I want to say Dr rupa is an excellent doctor she helped me a lot, and the day shift was excellent! I want to give a shout out to Kenneth, Rebecca, Miss Michelle, Adam, and there's a lot more good people on the day shift I just can't remember everyone's name. The food is not very appealing and they do not have special diets for people that can't be on certain foods. They did not have a heart-healthy diet at all. I probably would never go back to this place again just because of not cleaning and the patient advocate never came when I called her four times during the 8 days I was there.

Response from the owner1 month ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Kelsey Boyd
2 months ago
1

My experience with Woodland Springs was nothing short of a nightmare, and I urge anyone considering this facility to read this review carefully before making a decision.My mother was admitted to Woodland Springs for two weeks, during which she signed a Release of Information (ROI) form so I could be involved in her care. Yet, throughout her entire stay, I was left completely in the dark. For one, my mother had a seizure, and neither me nor her husband were informed. Repeatedly, I tried to contact the facility. They NEVER answer their phones, and even worse, they never left any messages or returned my calls.For two weeks, I was unable to obtain even the most basic information regarding her intake or discharge paperwork--documents that were crucial to me. When I finally managed to reach the medical records department, I explained to them that I needed my mother's paperwork urgently or I risked losing my job. Instead of helping me, the person I spoke to hung up on me.(By the way, if you ever have trouble reaching this department, the ext. is 2012)Two weeks after my mother was discharged, we finally received her paperwork, and to by absolute horror, it wasn't even hers. We were sent another patient's entire medical history, including the medications they are currently on. This is not only deeply unethical but also a gross violation of patient privacy.Let this be the review that makes the decision for you: DO NOT COME HERE.The incompetence, lack of communication, and disregard for basic patient confidentiality are simply unacceptable. Take your loved one's care elsewhere.

Jessica Smith
2 months ago
1

I couldn't sleep due to stress. Went here to get myself rested and back to my babies and had a horrible experience. Don't let anyone you love go here alone. And always leave a light on.

Response from the owner2 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Kaeleigh Reed
2 months ago
2

Dr kozak is the only honest dr there, alot of great pcas and staff and a handful of honest rns. Sarah and Taylor and Dr Lucas all lied on medical records and profiled me due to psoriasis and adhd and for being too nice. They seem to only care about money. Music therapy with Shaundra and PCA Sal, Lauren, Joseph, Kara, Yoga megan, Tamara and Shay, Michael, Matthew demarcus, DJ, Ryan and Abby, Latoya and patient advocate Linda are all super helpful. Brianna the head therapist was great Dr kozak listened to the patients and did not profile or stereotype us Chef Bobby and Aaron Mrs K and Ed did an amazing job feeding us. And countless others I could name many more who were honest hard working and did amazing RN Baa and Mrs Mary Mae Mr. H and Hilda Mae were all polite. However i was lied about on medical records and denied psoriasis ointment, resulted to using chapstick and treated as an addict when I was having adhd, separation anxiety and ptsd like symptoms. I was misdiagnosed, lied about and treated poorly by those in upper management. Husband and family were not notified or given medical records timely. Will be requesting the records be fixed as i was profiled due to being adhd being nice and having a skin condition. Made many friends in there and I pray they did not do this to their records too. Favorite show i watched was one to do with a glitchy girl thankfully we were able to watch TV do music therapy with shaundra to keep us feeling like we weren't in jail. I pray those who were from out of state service men and everyone made it home safely and know there are people who care and pray for them. Especially after the hurricane Houston had.

Response from the owner2 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Ghee the crafty Grandma
2 months ago
1

Update. My BF was sent home and didn't have all his belongings. No one will help. Called them Monday and still no call by Wednesday. Services were great but everything else sucked. They did not return medication or his vape. Very disappointedThis place is a joke. They will not communicate with the family. No one returns phone calls and they do not give patient messages that are left on recording. Sad that they say they want to help people but alienate the family. The one person I did talk to after having to push a number for help was very rude and disrespectful. Very disappointed would give 0 stars if able to.

Response from the owner2 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
taylor goon
3 months ago
1

My daughter went here and the staff aren t kid friendly at all!! they have cursed at patients, said cruel things about giving kids shot in the buttcheek. ALSO very unprofessional. the doctor made my daughter cry after aggressively diagnosing her about her past or deceased relatives and would snoop online to get more info to trigger them.

Response from the owner3 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Teresita Contreras
3 months ago
4

For me I say I don't know the place. But a family member of mine went and didn't have to wait even 10 minutes to be attended to. The reception was very friendly and very charismatic. They admitted him. The psychiatrist, yes, Shaikh is an excellent doctor, neurologist and psychiatrist, and Dr. Lucas is also excellent. Unlike the other opinions that I have seen, calls are answered. The nurses who came out to talk were excellent. At the moment I have no complaints.

Response from the owner3 months ago
Hello Teresita, thank you for sharing your experience. It is our honor to provide quality care. --Amy B. Hola Teresita, gracias por compartir tu experiencia. Es un honor para nosotros brindar atenci�n de calidad. --Amy B.
Kelly Torres
3 months ago
1

**UPDATE*****It has now Been 6 months & no one has reached out to investigate the crime perpetrated at the hands of Dr. Roopa. This hospital needs to be shut down!!!****UPDATE****In response to my review, I was asked tosend an email with my contact information because, they wanted to investigate. I sent the dang email. It s been roughly 2 months. I m still waiting for that call.The hospital was nice oooh that Dr. Roopa should not be practicing medicine

Response from the owner9 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Valerie L.
Paul Bradshaw
4 months ago
1

If you re reading this, I m sorry that you re having to look into this hospital and I genuinely hope whatever issues you re going through end very soon. With that said, do not bring your child here. If your child is already here, discharge them immediately.Dr. Shaikh will prescribe medicine and forge the necessary paperwork without seeing your child. He will call you, say that he saw your child and he believes that you are a negligent parent. This is to scare you. The thought process seems to be that if the doctor says you re a bad parent, then you will agree to everything he says to make it seem as if you re not. Do not fall for that. This is what he did to my son.This was a Wednesday. He called my wife at 10:19 AM with that script. At 3, when visiting my son, I found out that he was not allowed to eat in the cafeteria because the doctor had not seen him yet. When questioned, my son stated that no doctor had come in to speak with him. This was the first of many red flags. That night, when the nurse called to get my consent on the medication, I declined, saying that my son will not take medication prescribed to him by a doctor that couldn t be bothered to actually see him. The next day is when I found out what kind of person this Shaikh is.He called Thursday morning and his first words to me were, what s your problem? He was very aggressive and confrontational. I guess this usually makes people back down, but that didn t work on me. Which he hated. He yelled at me, saying, I SEE PATIENTS EVERY DAY! After saying, I believe that, but you did not see my son, and that s why he will not take this medicine, he screamed, YOU WANT ME TO SEE YOUR SON?!? and hung up on me. This is the last communication with this doctor. He did all that he could to avoid me after that. He did see my son, over 36 hours after his arrival. For less than three minutes. He has to see every patient within 24 hours. Even though he signed the paper saying he did, he did not. This carelessness should not be tolerated, but it is.This is when I decided to find other care for my son. After finding care and hearing about my son s roommate being assaulted by an orderly, I went up there and withdrew my son against medical advice. They were told all the reasons why. They knew he had other care already lined up, but they made sure to file a report with CPS saying I was denying my son medical care. They absolutely left out the part about me getting him care elsewhere.This case against me was immediately dismissed. The CPS case worker had told me that this isn t the first time he s heard about this place s negligence and total disregard for patients and their families. He came to the conclusion that this was only escalated like this because they were losing money. Your kid is a paycheck.Now, the automated response that s posted to every negative review will tell me to send them an email with my contact information so we can discuss it further. That s a joke. They have my number. They know who I am and ever since their joke of an HR representative called me and didn t get me to back down, all communication has been cut off. Penelope is this lady s first name.Upon review of all the things I ve described here, I was told that this Shaikh guy did nothing wrong. He was in the area that day, but the blind spots in the camera did not allow them to see whether or not he saw my son when he claims he did. Also, the assault on my son s roommate was never reported and she d be the first to know about it. Well, that s a lie. I reported it my self. In 2022, they were in trouble for unreported sexual assaults on patients. They were also in trouble for these so called blind spots . Penelope did not like that being pointed out to her.Shaikh is an old man. I genuinely hope he doesn t die or retire before the Texas Medical Board gets to these complaints that I ve filed. There is no telling how many children he has prescribed medication to without actually seeing them. He s a joke. Do not bring your child here.

Drenaeja J
4 months ago
1

This is the worst facility to leave your loved ones. I called several times to speak with my sister. No one gave her the message that we were trying to contact her. They barely answer the phones there, and even then we still weren't able to speak to her, until we came to visit her. Right after we left the facility from our visit with her, she fell while in the shower. No one came to check on her. We had to call up there several times to see if she was OK and if they were going to get her to a hospital bc she said she hurt her arm really bad. She was told that no Medical doctors were at the facility and that she need to wait until tomorrow. These people do not care about your loved ones. Please BEWARE!!!

Response from the owner4 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance Hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Rebekah King
4 months ago
1

Woodland springs is by far one of the worst places you could take you loved one. They never answer the phones if you re calling for an update, they will never call you back no matter how many times you ask, and the nurses they have on staff are heartless, rude and unprofessional. One in particular, Patricia, was one of the most unkind nurses I ve ever had to deal with at this facility. She made my loved ones stay extremely difficult on top of being extremely difficult when I called for an update. Beyond all of this there were numerous situations that occurred where the nurses and tech were not watching the patients and some even ended up getting injured!!!! WHILE A TECH WAS PLAYING GAMES ON HER PHONE!! even more so, the nurses and techs laugh and make up of the patients and gossip about them as well. Overall the experience my partner and I had at this facility was terrible. Will never return. That being said I would like to recognize the front desk woman Abbey and Nurse Pamela.. these two amazing women were the ONLY ones who tried to help the best they could and to help answer some of my questions to the best of their ability. I am very grateful for their positions in Woodland springs.

Response from the owner4 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
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