Woodland Springs

15860 Old Conroe Road
Conroe, TX 77384

Woodland Springs TX 77384

About Woodland Springs

Woodland Springs is a mental health and addiction treatment facility in Conroe, Texas. They treat a variety of issues with evidence-based care. The programs available at the facility include outpatient rehab with a telehealth option, inpatient rehab and detox.

Individuals can schedule an assessment at any time of the day and by phone or chat. One thing I like about this location is they make getting an assessment convenient by allowing it to be done in person, over the phone or through a video chat. When the assessment is completed, a customized treatment plan will be recommended.

The facility treats addictions to alcohol, prescription drugs and illicit drugs. They also help patients who have co-occurring disorders by treating both addiction and mental health issues at the same time. Depending on the substance that a patient uses, they’ll be provided with medication to help with withdrawals and reduce cravings.

Some patients may require up to 10 days in detox if they’re dealing with addiction to substances such as benzodiazepines or alcohol. Once a patient is stabilized then they’ll start receiving group, individual or family therapy.

The therapeutic approaches that are offered include motivational training (MI), cognitive behavioral therapy (CBT) and dialectical behavioral therapy (DBT). These approaches are designed to help patients recognize the dangers of addiction and to develop new ways of solving their problems.

Additional services that are provided at Woodland Springs include education and skill building and alumni support groups. The alumni support group is a space where patients can talk about the challenges they are facing with recovery and get connected to community resources that can help maintain their sobriety.

Latest Reviews

M W
1 month ago on Google
1
Response from the owner1 week ago
Thank you for your review. I ve provided this to our administration. Our leadership team would like the opportunity to discuss your concerns with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Katrina Adams
1 month ago on Google
1
The women in the front intake area are horrible. They do not care about the patient at all. They made us stay in a room for the most part of 6 hours. They even refused to come when we pushed the call button for help. This place made my depression and anxiety high and I was there for my daughter. Even my child was asking why they were ignoring us and making us wait in a room with a couple of chairs for hours. Once I voiced my concerns it fell on deaf ears. I had to insist we wanted to leave immediately for them to do anything. The way they treat people is disgusting. However I did get to talk to a supervisor and someone from the back where the kids are housed, and they were very sweet and concerned. Front of house needs to be taken care of.
Response from the owner3 days ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Becca Dufur
1 month ago on Google
1
I just spent eight days in this facility and not one day at all did they clean our toilets or showers or mop and sweep the bedrooms or day room! That's just nasty! The night staff was horrible, they were rude, snooty, didn't want to help do anything, very lazy! However I want to say Dr rupa is an excellent doctor she helped me a lot, and the day shift was excellent! I want to give a shout out to Kenneth, Rebecca, Miss Michelle, Adam, and there's a lot more good people on the day shift I just can't remember everyone's name. The food is not very appealing and they do not have special diets for people that can't be on certain foods. They did not have a heart-healthy diet at all. I probably would never go back to this place again just because of not cleaning and the patient advocate never came when I called her four times during the 8 days I was there.
Response from the owner3 weeks ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.

Location

Accepted Insurance

Woodland Springs works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. The length of stay at the detoxification program is determined according to the specific needs of the patient.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
heart-hands iconIntervention Services
A drug intervention in Texas may be necessary if your loved one is in denial about a substance use disorder. You can partner with intervention services to plan and execute an effective intervention that educates your loved one about addiction and encourages them to get the treatment they need. Many rehab centers offer intervention specialists who can facilitate the intervention and help with a seamless transition to inpatient rehab for treatment.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting
  • basketball iconBasketball Court
  • recreation iconRecreation Room
  • meditation iconMeditation Room
  • hiking iconHiking
  • weight iconGym
  • building1 iconDay School

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 613836

LegitScript has reviewed Woodland Springs as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in November 2019

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (936) 270-7520
Building icon

15860 Old Conroe Road
Conroe, TX 77384

Edited by:
Courtney Myers, MS

Reviews of Woodland Springs

2.8/5 (225 reviews)
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Reviews

Overall Experience
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Google Reviews

2.8 (225 reviews)
M W
1 month ago
1

Response from the owner1 month ago
Thank you for your review. I ve provided this to our administration. Our leadership team would like the opportunity to discuss your concerns with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Katrina Adams
1 month ago
1

The women in the front intake area are horrible. They do not care about the patient at all. They made us stay in a room for the most part of 6 hours. They even refused to come when we pushed the call button for help. This place made my depression and anxiety high and I was there for my daughter. Even my child was asking why they were ignoring us and making us wait in a room with a couple of chairs for hours. Once I voiced my concerns it fell on deaf ears. I had to insist we wanted to leave immediately for them to do anything. The way they treat people is disgusting. However I did get to talk to a supervisor and someone from the back where the kids are housed, and they were very sweet and concerned. Front of house needs to be taken care of.

Response from the owner1 month ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Becca Dufur
1 month ago
1

I just spent eight days in this facility and not one day at all did they clean our toilets or showers or mop and sweep the bedrooms or day room! That's just nasty! The night staff was horrible, they were rude, snooty, didn't want to help do anything, very lazy! However I want to say Dr rupa is an excellent doctor she helped me a lot, and the day shift was excellent! I want to give a shout out to Kenneth, Rebecca, Miss Michelle, Adam, and there's a lot more good people on the day shift I just can't remember everyone's name. The food is not very appealing and they do not have special diets for people that can't be on certain foods. They did not have a heart-healthy diet at all. I probably would never go back to this place again just because of not cleaning and the patient advocate never came when I called her four times during the 8 days I was there.

Response from the owner1 month ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Kelsey Boyd
2 months ago
1

My experience with Woodland Springs was nothing short of a nightmare, and I urge anyone considering this facility to read this review carefully before making a decision.My mother was admitted to Woodland Springs for two weeks, during which she signed a Release of Information (ROI) form so I could be involved in her care. Yet, throughout her entire stay, I was left completely in the dark. For one, my mother had a seizure, and neither me nor her husband were informed. Repeatedly, I tried to contact the facility. They NEVER answer their phones, and even worse, they never left any messages or returned my calls.For two weeks, I was unable to obtain even the most basic information regarding her intake or discharge paperwork--documents that were crucial to me. When I finally managed to reach the medical records department, I explained to them that I needed my mother's paperwork urgently or I risked losing my job. Instead of helping me, the person I spoke to hung up on me.(By the way, if you ever have trouble reaching this department, the ext. is 2012)Two weeks after my mother was discharged, we finally received her paperwork, and to by absolute horror, it wasn't even hers. We were sent another patient's entire medical history, including the medications they are currently on. This is not only deeply unethical but also a gross violation of patient privacy.Let this be the review that makes the decision for you: DO NOT COME HERE.The incompetence, lack of communication, and disregard for basic patient confidentiality are simply unacceptable. Take your loved one's care elsewhere.

Jessica Smith
2 months ago
1

I couldn't sleep due to stress. Went here to get myself rested and back to my babies and had a horrible experience. Don't let anyone you love go here alone. And always leave a light on.

Response from the owner2 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Kaeleigh Reed
2 months ago
2

Dr kozak is the only honest dr there, alot of great pcas and staff and a handful of honest rns. Sarah and Taylor and Dr Lucas all lied on medical records and profiled me due to psoriasis and adhd and for being too nice. They seem to only care about money. Music therapy with Shaundra and PCA Sal, Lauren, Joseph, Kara, Yoga megan, Tamara and Shay, Michael, Matthew demarcus, DJ, Ryan and Abby, Latoya and patient advocate Linda are all super helpful. Brianna the head therapist was great Dr kozak listened to the patients and did not profile or stereotype us Chef Bobby and Aaron Mrs K and Ed did an amazing job feeding us. And countless others I could name many more who were honest hard working and did amazing RN Baa and Mrs Mary Mae Mr. H and Hilda Mae were all polite. However i was lied about on medical records and denied psoriasis ointment, resulted to using chapstick and treated as an addict when I was having adhd, separation anxiety and ptsd like symptoms. I was misdiagnosed, lied about and treated poorly by those in upper management. Husband and family were not notified or given medical records timely. Will be requesting the records be fixed as i was profiled due to being adhd being nice and having a skin condition. Made many friends in there and I pray they did not do this to their records too. Favorite show i watched was one to do with a glitchy girl thankfully we were able to watch TV do music therapy with shaundra to keep us feeling like we weren't in jail. I pray those who were from out of state service men and everyone made it home safely and know there are people who care and pray for them. Especially after the hurricane Houston had.

Response from the owner2 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Ghee the crafty Grandma
3 months ago
1

Update. My BF was sent home and didn't have all his belongings. No one will help. Called them Monday and still no call by Wednesday. Services were great but everything else sucked. They did not return medication or his vape. Very disappointedThis place is a joke. They will not communicate with the family. No one returns phone calls and they do not give patient messages that are left on recording. Sad that they say they want to help people but alienate the family. The one person I did talk to after having to push a number for help was very rude and disrespectful. Very disappointed would give 0 stars if able to.

Response from the owner3 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
taylor goon
3 months ago
1

My daughter went here and the staff aren t kid friendly at all!! they have cursed at patients, said cruel things about giving kids shot in the buttcheek. ALSO very unprofessional. the doctor made my daughter cry after aggressively diagnosing her about her past or deceased relatives and would snoop online to get more info to trigger them.

Response from the owner3 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Teresita Contreras
4 months ago
4

For me I say I don't know the place. But a family member of mine went and didn't have to wait even 10 minutes to be attended to. The reception was very friendly and very charismatic. They admitted him. The psychiatrist, yes, Shaikh is an excellent doctor, neurologist and psychiatrist, and Dr. Lucas is also excellent. Unlike the other opinions that I have seen, calls are answered. The nurses who came out to talk were excellent. At the moment I have no complaints.

Response from the owner4 months ago
Hello Teresita, thank you for sharing your experience. It is our honor to provide quality care. --Amy B. Hola Teresita, gracias por compartir tu experiencia. Es un honor para nosotros brindar atenci�n de calidad. --Amy B.
Kelly Torres
4 months ago
1

**UPDATE*****It has now Been 6 months & no one has reached out to investigate the crime perpetrated at the hands of Dr. Roopa. This hospital needs to be shut down!!!****UPDATE****In response to my review, I was asked tosend an email with my contact information because, they wanted to investigate. I sent the dang email. It s been roughly 2 months. I m still waiting for that call.The hospital was nice oooh that Dr. Roopa should not be practicing medicine

Response from the owner9 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Valerie L.
Paul Bradshaw
4 months ago
1

If you re reading this, I m sorry that you re having to look into this hospital and I genuinely hope whatever issues you re going through end very soon. With that said, do not bring your child here. If your child is already here, discharge them immediately.Dr. Shaikh will prescribe medicine and forge the necessary paperwork without seeing your child. He will call you, say that he saw your child and he believes that you are a negligent parent. This is to scare you. The thought process seems to be that if the doctor says you re a bad parent, then you will agree to everything he says to make it seem as if you re not. Do not fall for that. This is what he did to my son.This was a Wednesday. He called my wife at 10:19 AM with that script. At 3, when visiting my son, I found out that he was not allowed to eat in the cafeteria because the doctor had not seen him yet. When questioned, my son stated that no doctor had come in to speak with him. This was the first of many red flags. That night, when the nurse called to get my consent on the medication, I declined, saying that my son will not take medication prescribed to him by a doctor that couldn t be bothered to actually see him. The next day is when I found out what kind of person this Shaikh is.He called Thursday morning and his first words to me were, what s your problem? He was very aggressive and confrontational. I guess this usually makes people back down, but that didn t work on me. Which he hated. He yelled at me, saying, I SEE PATIENTS EVERY DAY! After saying, I believe that, but you did not see my son, and that s why he will not take this medicine, he screamed, YOU WANT ME TO SEE YOUR SON?!? and hung up on me. This is the last communication with this doctor. He did all that he could to avoid me after that. He did see my son, over 36 hours after his arrival. For less than three minutes. He has to see every patient within 24 hours. Even though he signed the paper saying he did, he did not. This carelessness should not be tolerated, but it is.This is when I decided to find other care for my son. After finding care and hearing about my son s roommate being assaulted by an orderly, I went up there and withdrew my son against medical advice. They were told all the reasons why. They knew he had other care already lined up, but they made sure to file a report with CPS saying I was denying my son medical care. They absolutely left out the part about me getting him care elsewhere.This case against me was immediately dismissed. The CPS case worker had told me that this isn t the first time he s heard about this place s negligence and total disregard for patients and their families. He came to the conclusion that this was only escalated like this because they were losing money. Your kid is a paycheck.Now, the automated response that s posted to every negative review will tell me to send them an email with my contact information so we can discuss it further. That s a joke. They have my number. They know who I am and ever since their joke of an HR representative called me and didn t get me to back down, all communication has been cut off. Penelope is this lady s first name.Upon review of all the things I ve described here, I was told that this Shaikh guy did nothing wrong. He was in the area that day, but the blind spots in the camera did not allow them to see whether or not he saw my son when he claims he did. Also, the assault on my son s roommate was never reported and she d be the first to know about it. Well, that s a lie. I reported it my self. In 2022, they were in trouble for unreported sexual assaults on patients. They were also in trouble for these so called blind spots . Penelope did not like that being pointed out to her.Shaikh is an old man. I genuinely hope he doesn t die or retire before the Texas Medical Board gets to these complaints that I ve filed. There is no telling how many children he has prescribed medication to without actually seeing them. He s a joke. Do not bring your child here.

Drenaeja J
5 months ago
1

This is the worst facility to leave your loved ones. I called several times to speak with my sister. No one gave her the message that we were trying to contact her. They barely answer the phones there, and even then we still weren't able to speak to her, until we came to visit her. Right after we left the facility from our visit with her, she fell while in the shower. No one came to check on her. We had to call up there several times to see if she was OK and if they were going to get her to a hospital bc she said she hurt her arm really bad. She was told that no Medical doctors were at the facility and that she need to wait until tomorrow. These people do not care about your loved ones. Please BEWARE!!!

Response from the owner4 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance Hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
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