Windsor-Laurelwood Center

Willoughby, Ohio

35900 Euclid Avenue
Willoughby, OH 44094

(800) 438-4673

About Windsor-Laurelwood Center

Windsor Laurelwood Center is a full service behavioral health center in Willoughby, Ohio. They offer various inpatient treatments to help adults affected by substance use disorders. This includes medical detox and chemical dependency rehabilitation. Their residential facility creates a highly structured and therapeutic setting for recovery.

Their recovery approach combines the 12 step model with proven therapeutic practices delivered through family, group and individual sessions. Family involvement is highly encouraged as a core recovery component. Their family therapy helps family members understand how chemical dependency has impacted them and how they can heal together.

Clients can leverage on-site peer support meetings including AA and NA to strengthen their recovery journey. Emphasis is on individualized treatment. This is facilitated by a multidisciplinary team of care professionals. This includes board certified addictionologists, nurses and counselors.

Their inpatient detox is for adults requiring medically supervised withdrawal from substance use. Medical detox involves assessment, stabilization and 24/7 supervision by care experts. This expert may administer medication if necessary to ensure your detox is safe and comfortable.

After detox you can continue your recovery process via their chemical dependency rehabilitation. This program is for individuals at risk of relapse who need the support of a 24 hour therapeutic environment. You’ll be under the care of their highly trained care professionals. This personnel will attend to your needs at all times to ensure a smooth recovery journey. This treatment is geared towards developing solid coping mechanisms through intensive group and individual therapy. This is essential for relapse prevention and lasting recovery.

The therapy sessions are designed and supported by their addictionist led multidisciplinary care team. Through these therapies, you’ll get better educated on the disease of addiction and the best path toward relapse prevention.

The program can last as long as 28 days depending on your unique condition. The facility also provides customized discharge plans to ensure you’re set up with appropriate resources within their community. Ideally you’ll step down to their partial hospitalization and intensive outpatient program for a continuous recovery.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • medicare iconMedicare
  • military iconMilitary insurance
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

24-hour icon24-Hour Clinical Care

At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

partial-hospitalization iconPartial Hospitalization Program

Designed for individuals with moderate to severe addictions, a partial hospitalization program (PHP) provides a more intensive form of outpatient therapy. PHP treatment can serve as an alternative to inpatient hospitalization or as a step-down option after being discharged from a hospital or residential program. A partial hospitalization program typically requires a minimum of 20 hours weekly for an average of 90 days. Depending on your care plan, PHPs can include relapse prevention, medication management, and behavioral therapy services.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

children iconChildren program

elderly iconElderly program

hearing iconHearing impaired program

military-hat iconMilitary program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

House check icon Settings & Amenities

  • private iconPrivate setting
  • recreation iconRecreation room
  • art iconArt activities

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

Drug rehab in Ohio provides comprehensive treatment to address the physical and psychological needs of those struggling with substance use disorders. This may involve inpatient and/or outpatient care.

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

medical-detox iconExperiential Therapy

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition Therapy

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Check icon Accreditations

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Phone icon Contact

Phone icon (800) 438-4673
Building icon

35900 Euclid Avenue
Willoughby, OH 44094

Call Now - Help is Available
Get Help Now - 216-400-9839
Question iconSponsored
Fact checked and written by:
Chika Uchendu
Edited by:
Courtney Myers, MS

Reviews

2.69 (308 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (307)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
0
Cleanliness
0
Value for Cost
0
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

My son tried to commit suicide. This place did nothing. Didn't care. We reached out to his doctor numerous times and no response. No direction at all from anyone on how to deal with my child. This is an expensive place that did absolutely nothing.

Reviewed on 2/11/2019
Overall Experience
Date Submitted

Google Rating

2.7 (307 reviews)
Angel Smith
1 month ago
2

My family has had two experiences here. The first, they overdosed the family member and made him catatonic. The entire experience was traumatizing.The second, they were transferred without a choice where to go. The clinical care received was COMPLETELY different. The therapies were wonderful and actually cared for the patient. The administration though? Horrendous. First, no communication home. Not even to confirm discharge and safety precautions at home . The best part? The patients phone, wallet, keys, smartwatch all "disappeared" from their "locked and secured" area. There's supposedly an active investigation, but minimal communication as to what's going on. After being told the first day that I would be told daily an update, now it's a different story "I never said that." I was also told the first day that this is not the first time a patients personal belongings have "disappeared." I was also told if they can't find the belongings we would receive a check for the items, but at the rate of the lies who knows if that will happen either.They knowingly employee a thief.

Response from the owner1 month ago
Thank you for the review, Angel. We would like to work with you directly about your feedback. Could you please visit us at http://www.windsorlaurelwood.com/contact-us/ to provide us with your contact information so we can reach out to you? Thank you.
Melissa Riffle
1 month ago
1

No information was giving to myself or a plan of action after my son was released. My 22 years old with mental issues. Had no idea, what was going on, what kind of medication they had him on. Or if he was being released into a safe environment. This, place only wants insurance money.

Response from the owner1 month ago
Hi, Melissa. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your concerns. However, due to federal patient privacy laws, we can only discuss care with a patient or their guardian; however, we encourage your son or his legal guardian to reach out to us directly by visiting https://windsorlaurelwood.com/contact-us/. Again, thank you.
lilith
1 month ago
1

Only giving one star because zero stars is not an option. I was left to withdraw from my twice daily klonopin because of their bias on people who are prescribed controlled medications. Nurses and techs are extremely aggressive with patients, I was forcefully sedated with a zyprexa and Benadryl injection for requesting my nightly seroquel dose. My discharge paperwork says to discontinue every medication I take which I am physically dependent on all of them. They are not trained in taking care of diabetic patients I was denied my Lantus long acting insulin because my sugar was low (I am a type one diabetic and insulin dependent) I then proceeded to run dangerously high blood sugars that whole next day and the nurse who refused my insulin faced no repercussions. If you or someone you know are considering being put on a psychiatric hold in a facility DO NOT go here!!! ZERO STARS

Response from the owner1 month ago
Hi, Lilith. Thanks for taking the time to share this review. Could you please visit http://www.windsorlaurelwood.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
Robin Hilsmeier
1 month ago
1

Response from the owner1 month ago
Hello, Robin. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.windsorlaurelwood.com/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Lloyd
2 months ago
5

Moshell Bell
2 months ago
1

Response from the owner2 months ago
Hello, Moshell. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.windsorlaurelwood.com/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Mystique Duff
2 months ago
1

Response from the owner2 months ago
Hello, Mystique. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.windsorlaurelwood.com/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Lyndsay Abbott
2 months ago
5

Saved my life and showed me the light.

Response from the owner2 months ago
Hi, Lyndsay. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/Windsor-Laurelwood. Thank you again for sharing your thoughtful comments with us.
Eric Graham
2 months ago
5

For many many years I have been struggling with mental illness. I have found hope within your hospital walls. Although I'll never be cured, I am able to lead a somewhat normal existence now that I'm properly medicated. I owe Dr Ray and the staff a huge thank you for helping me in my turbulent times. I wish you all the best. I appreciate all that you do.God bless,Eric G.

Response from the owner2 months ago
Hi, Eric. Thank you for taking the time to share your feedback with us! Kind words such as these are held very dear to our hearts, so we will be sure to pass your comments along. We hope you are doing well, and thank you again!
catherine hart
2 months ago
1

waited for six hours, only to be told that they gave our daughters bed away. Beyond disappointing.

Response from the owner2 months ago
Hi, Catherine. Thank you for reaching out to us with your feedback. So that we can address your concerns directly, please provide us with your contact information by visiting http://www.windsorlaurelwood.com/contact-us/. Thank you again.
Ariana Sampsel
2 months ago
2

The food is pretty good and they let you smoke. Those were the main positives. Also, some of the staff are pretty cool: Jordan, Nikki, Jen, Teresa, and a few others. Furthermore, the patients all seemed to look out for each other, share, and were pretty much normally kind to each other, at least while I was there. However, I didn't feel like my psych or social worker were particularly helpful. Also, I didn't get much out of the groups which they make you attend in order to get discharged. In addition, there are night checks every 10 or 15 minutes that wake you up. They open up your door to a super well lit hallway and shine a flashlight on you. The respectful techs then at least close your door back, so if you're lucky you can fall asleep before the next check and hope you don't wake back up. However, some will take a shut door and leave it completely wide open so you get all the hallway light and can't sleep. I even asked one tech if she could please shut my door when she was finished. She lied and said the doors had to stay open at night. I then explained to her that others shut the door back and that if she kept leaving it open, I would get no sleep, to which she replied, "ok." So, she obviously didn't give a care about patient health. I then asked for her name about 5 or 6 times, politely, but more insistent with each request, walking towards her. She just turned and looked at me then smiled and kept walking without giving her name. Her name tag was flipped so I couldn't see. I wanted her name so I could complain to my psych the next day because they want us up during the day, but if I can't get any sleep at night, that's hard. Also, they won't let you smoke if you don't go to groups. So, the last time I asked her, I was standing right in front of her and she attacked me and threw me up against a door and clawed my arm. I have a huge bruise. I struggled in return. Several more workers then pulled me out of her grasp and restrained me physically. They then forced me to get 2 shots to sedate me, even though I had been attacked. It was an outrage. The only saving graces for this situation was that the patient rights advocate did question me and open up an investigation on my behalf 2 days later when I finally awoke from my drug-induced stupor and the incident did not push back my freedom date. Overall, I hope I never have to ever be a patient again.

Selina Nicole
2 months ago
4

It was really helpful but the therapists need to come out and talk to everybody More often overall, it was an ok experience

Response from the owner2 months ago
Hi, Selina. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting https://windsorlaurelwood.com/contact-us/. We hope to hear from you soon.
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