Willowbrooke at Tanner – Cartersvi

958 Joe Frank Harris Pkwy SE, Suite 103-A Cartersville, GA 30120
DetoxInpatientOutpatient
Willowbrooke at Tanner - Cartersville GA 30120

About Willowbrooke at Tanner – Cartersvi

Georgia residents can receive medication management, psychotherapy intervention, and psychiatric evaluations as well as treatment for substance abuse issues at Willowbrooke’s Psychiatric Center in Cartersville. It’s part of the Tanner Health network. They have various levels of outpatient (OP) care.

They support individuals of all ages in returning to a body, mind, and life that are healthy. They offer personalized support and a practical treatment plan that is tailored to your needs. Their age-appropriate treatment spaces are separated for children and adolescents ages 5 to 17 and adults ages 18 to seniors.

They’re aware that mental illness frequently coexists with trauma or substance abuse, and that these causes are intricate and interconnected. When an adult seeks therapy for emotional problems they might also need to address substance abuse or chemical dependency. Patients who have dual diagnoses like mood disorders, depression, and anxiety disorders are offered counseling and other support.

Those who do not require round the clock supervision can enroll in their Adult Mental Health and Substance Abuse Partial Hospitalization Program. Every evening, patients go back to their homes as they start the process of getting better and learning how to lead healthy lives. Meals and transportation are included in this program, which runs from Monday through Friday.

They accept plans from Medicaid and Medicaid. They also work with a broad range of commercial insurance providers.

Facility Overview

Bed icon 92
Number of Available Beds

Latest Reviews

tyson lee
1 week ago on Google
1
Trying to get a refill before for ADHD medication for my child before she has finals this week and no one will return the phone call to let us know what is going on. Day 4 now. very ridiculous
Keeley Hairston
1 month ago on Google
1
My wife scheduled an intake call here and the day of the visit she called before to check in and sat on hold until after the time of her appointment. She received a call the next day where they apologized and rescheduled a week out. The day came, today, and they called her to check in and they told her that someone would call at, 4pm, the time of her appointment It was after 6pm before they called to try to reschedule YET AGAIN. Don t get me wrong, when we did talk to someone, they were very kind, but good luck getting anyone on the phone and actually getting your appointment.
Sherry Carlton
5 months ago on Google
2
Initially I felt ok here. After my last visit I was scheduled to come back in 2 months with instructions to call her when I was ready for a refill. I called several times. June 20th, 25th and 29th. I received a call back from an on call person who told me I needed to make an appointment before I could get a refill. This isn't what she and I had agreed on. I have an appointment.I finally gave up because it was clear the office was closed for the 4th of July.I've had troubles during this time. I feel abandoned and that I should perhaps reconsider my choice of facilities. However the choices in Cartersville are limited.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.9 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare. Willowbrooke at Tanner offers a complete range of outpatient services. Their professional staff of dedicated clinicians has a wide variety of expertise and experience working with people who need behavioral health assistance.
inpatient iconInpatient
If an assessment or screening finds severe problems, a brief stay in the hospital may be advised. Willowbrooke at Tanner’s inpatient facility offers a safe, comfortable place for healing to begin. A hospital stay helps patients change their behavior and acquire skills to cope with everyday stresses, enabling them to move to a less-intensive setting to continue treatment.
aftercare iconAftercare Support
Aftercare, which is sometimes referred to as continuing care or relapse prevention, is a type of structured care meant to help you continue with the progress you've made after completing an addiction treatment program. Most of the time, you'll continue receiving support after a treatment program by partnering with their case managers and staff to identify and access the resources you need to remain sober.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

A quality drug rehab in Georgia can help you overcome addiction. This environment is designed to help you address the complex issues contributing to drug dependence. The goal of treatment is to give you the tools you need to make a full recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • private iconPrivate Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Loy Howard

President and CEO

Benjamin J. Camp, MD

Executive VP, Chief Medical Officer and CQO

Carol Crews, CPA

Executive VP and CFO

Jim Griffith

Executive VP, COO & Chief Strategy Officer

Greg Schulenburg

Executive VP, CAO and CIO

Wayne Senfeld, EdS, LPC

Executive VP, Behavioral Health

Jill Anelli, MBA

SVP, CHRO

Bonnie Boles, MD, MBA

SVP, Chief Medical Information Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (770) 812-3610
Building icon

958 Joe Frank Harris Pkwy SE
Suite 103-A
Cartersville, GA 30120

Fact checked and written by:
Sehar Uddin
Edited by:
Peter Lee, PhD

Reviews of Willowbrooke at Tanner – Cartersvi

2.71/5 (19 reviews)
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Reviews

1

Willowbrooke in my personal opinion was a negative experience, I felt like it was a complete waste of money and most important time. The therapy sessions were completely ineffective, it felt like they just wanted to keep me in the program so that I could keep spending money ... Read More

Reviewed on 12/14/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.8 (18 reviews)
tyson lee
1 week ago
1

Trying to get a refill before for ADHD medication for my child before she has finals this week and no one will return the phone call to let us know what is going on. Day 4 now. very ridiculous

Keeley Hairston
1 month ago
1

My wife scheduled an intake call here and the day of the visit she called before to check in and sat on hold until after the time of her appointment. She received a call the next day where they apologized and rescheduled a week out. The day came, today, and they called her to check in and they told her that someone would call at, 4pm, the time of her appointment It was after 6pm before they called to try to reschedule YET AGAIN. Don t get me wrong, when we did talk to someone, they were very kind, but good luck getting anyone on the phone and actually getting your appointment.

Sherry Carlton
5 months ago
2

Initially I felt ok here. After my last visit I was scheduled to come back in 2 months with instructions to call her when I was ready for a refill. I called several times. June 20th, 25th and 29th. I received a call back from an on call person who told me I needed to make an appointment before I could get a refill. This isn't what she and I had agreed on. I have an appointment.I finally gave up because it was clear the office was closed for the 4th of July.I've had troubles during this time. I feel abandoned and that I should perhaps reconsider my choice of facilities. However the choices in Cartersville are limited.

Ejide Fashina
1 year ago
1

I need of help for a love one suffering from mental illness and addiction. When I called I wasnt given much help- told the love one needed to call which is impossible.

Response from the owner1 year ago
We are sorry to learn that your loved one is going through this. We hope that you are able to convince them to seek help. We are here when they are ready. If you ever feel in danger or that they are a danger to themselves, don't hesitate to call 911. Willowbrooke at Tanner's 24-hour helpline is 770-812-9551. We provide a list of other resources at https://www.tanner.org/behavioral-health-care/resources.
Tracy Cummins
2 years ago
5

Willowbrooke has been there for my family in crisis many times. The nurses, care coordinator, therapists and office staff are caring and helpful.

dolores whitaker
2 years ago
1

My daughter crystal Johnson was there on the Sept. 15 and then the staff found her her dead lieing on her stomach face down and the video show that the nobody check on her after she took her meds at 9pm sat.night and after midnight that's when she passed awayThe staff never went into her room for until on the Sept 18 at 8am that's what they found her dead.

Melissa Venable
2 years ago
1

Called to make an appointment 2 weeks ago for my daughter and was told that assessments were done over the phone and the earliest was today 5/6/2022 between 2 and 4. Received a call today at 2:56 to check in and see if we still planned to attend the assessment. I advised them yes we did, and was then told we would receive a call before 4pm. I work in social services and I know how things can not always go as planned but at 4:30, with still no call, I decided to call and was placed on hold without ever speaking to anyone. I waited 25 minutes on hold as caller number 2 in the queue and decided to hang up and call back since it was getting close to 5. The call immediately went to a voicemail where I left a message advising them we had not received a call and needed this appointment badly. I pretty much knew at that point we would not be hearing from them today. Obviously I made this appointment because my daughter is in need of mental health services and now it seems she will have to wait even longer. Thankfully she is not in crisis but what if this had happened to someone who was.

Kati Gazaway
2 years ago
5

I had my first appointment today. I could not be more pleased with how much the staff cares about my mental health. From the receptionist, to the nurse, to the nurse practitioner, they were all fantastic, pleasant, informative and really seemed to want to see me get the help I need to live a normal life. I am looking forward to my mental health healing journey with this practice.

Aubrey MacDougall
4 years ago
3

Edit: They have since called and assessed me, the assessor was kind and listened to me but the whole process was very confusing. If I were worse off I don t think i would have been able to handle it.Called to find a therapist on Monday, made an appt for a counselor on Friday at one, confirmed that appt on Thursday. Missed ONE phone call at 12:50 on Friday to prepare me for my 1pm appt and called that number back eight minutes later, than two minutes after that, then about two more times right after that ( I was looking forward to this appt all week because I could finally get some help) and no one picked up and it did not direct me to voicemail. So after that around 1:15 maybe I called the original number, was told an assessor would call me around 1:30, not to worry. 1:45 I call back after receiving no phone call and was told I have to reschedule, the receptionist at one pm should have called me three times (he or she did not, i received one phone call and tried the number they left over five times) and since I didn t answer the only thing they could do was put me in the next available- while I was working. I get it if the company is busy and assessors are short staffed (which was not explained to me I just assumed since they couldn t make it to my 1pm phone call) but don t blame me for missing two phone calls I didn t even receive when I m a person calling for help. I do not recommend this company AT ALL .

Response from the owner4 years ago
A manager will reach out to you by phone to get you scheduled and learn more about what happened. We sincerely apologize that your experience hasn't met expectations. Our goal is to always provide the best possible customer service and patient care.
Angela Couch
5 years ago
5

My time there was great and Liz was awesome. She s the reason I m still alive today

Angela Smith
5 years ago
5

Anyone who doesn't like it here is obviously mentally ill and NOT READY to deal with their issues. They are compassionate and caring.

Reece Lowery
6 years ago
5

i loved it there i got the help that i needed and i created a bond with my therapist and peers 10/10 recommend

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