Wheeler Health – Family Health & Wellness Center Behavioral Health

225 North Main Street
Bristol, CT 06010

Wheeler Clinic - 225 North Main Street CT 6010

About Wheeler Health – Family Health & Wellness Center Behavioral Health

Wheeler Health – Family Health & Wellness Center Behavioral Health is a health care center that offers drug and alcohol rehab. They are located in Bristol, Connecticut. They treat people for substance use disorder and alcohol use disorder. They also treat people who have been diagnosed with a mental health condition and struggle with addiction issues simultaneously. They can provide medication assisted treatment (MAT) to people who have extreme pain from detox or for those who have a mental health condition that is contributing to substance use.

You will have an assessment to determine which type of therapy will work best for you. They offer two levels of care. There is an intensive outpatient program (IOP) in which you will come in several times a week for a few hours at a time for treatment. They also offer a standard outpatient program in which you will just come in once or twice a week.

They offer many different types of therapy here, but everyone has group and individual therapy. Like most rehab centers, they offer cognitive behavioral therapy that encourages people to think in a more realistic way in order to change destructive behaviors.

They also provide trauma informed therapy. This is used to treat people who started using substances to deal with post traumatic stress disorder from scarring situations. They use motivational interviewing which involves a therapist asking you questions designed to motivate you.

They are the only company in Connecticut that offers Transcranial Magnetic Stimulation for people with anxiety and depression. Magnetic fields are used to activate parts of the brain that have less activity than they should.

They have a gender based program for women and children which includes group therapy. They have gender specific groups as well as LGBTQIA group sessions.

Latest Reviews

David Clukey
2 months ago on Google
5
Response from the owner1 month ago
David, thank you for taking the time to leave this rating! Be well, and stay healthy. - js/Wheeler
George Cruz
3 months ago on Google
3
Response from the owner2 months ago
George, thanks for taking the time to write. What can we do to improve? Would you mind dropping us a note at info@wheelerhealth.org and we'll look into it more? Be well, and stay healthy. - js/Wheeler
Michelle Thormahlen
3 months ago on Google
1
My husband went in to wheeler this morning at 9am. It was an utter atrocity. There were only 2 people ahead of him and by 11am, they had only seen one person. He was given an estimated visit time of 1:30pm! My husband literally walked out at 11:05 after repeatedly hearing the receptionists discuss getting drunk and needing a drink. This is supposed to be a rehab facility!!! They were incredibly rude and disorganized. It can be hard enough for people who need rehab or counseling services to walk in to one of these places the fact that this was his experience literally makes me sick. And on top of it all, they told him after the fact it was going to be a virtual appt!! Smh
Response from the owner2 months ago
Michelle, I'm so sorry to read this and I passed it on to senior Wheeler leadership and Bristol site leadership. Thank you for taking the time to leave this feedback, and we're going to look into it more. We wish you and your husband health and wellness. If you'd like to share any additional information, could you please email us at info@wheelerhealth.org? - js/Wheeler

Location

Accepted Insurance

Wheeler Health – Family Health & Wellness Center Behavioral Health works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
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Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) offer robust support for clients who are at an elevated risk of relapse, including those in early recovery and those in crisis. Clients in intensive outpatient treatment typically receive between nine and 20 hours of service per week, with the intensity and frequency of treatment decreasing as clients stabilize. The services provided in these programs vary, but generally include addiction counseling, recovery-focused life skills training, medication assisted treatment (MAT), and holistic therapies.
aftercare iconAftercare Support
Rehab aftercare programs promote clients' long-term sobriety through a suite of services designed to provide a complete continuum of care. Drug rehab aftercare typically begins as soon as patients exit inpatient care and often includes formal outpatient treatment. Clients who no longer require outpatient counseling, education, or other treatment generally continue to receive rehab aftercare services, such as peer coaching, career counseling, or 12 step program induction. Clients typically develop their program in collaboration with their case manager.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Connecticut provides the professional support that is often necessary to break free from drug dependency. With proper treatment, individuals can make changes that restore balance and health to their lives and achieve long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

According to cognitive behavioral therapy in Connecticut, individuals can change their behaviors by changing their thoughts. Applied to substance use disorder, this can be an effective treatment method to help patients transform their thoughts and lives.

Clients participating in dialectical behavior therapy in Connecticut can expect to attend weekly skills focused group meetings as well as one on one sessions with the therapist. Individual sessions usually last one hour, and groups, made up of four to 10 people, last 1.5 to 2 hours. The focus is to help clients accept situations, recognize emotions, and acknowledge the need for change.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

During couples therapy in Connecticut, you will learn skills such as problem solving, conflict resolution, and anger management. The goal is to develop techniques that will help you successfully navigate relationship challenges.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (860) 793-3500
Building icon

225 North Main Street
Bristol, CT 06010

Edited by:
Kerry Nenn, BSW

Reviews of Wheeler Health – Family Health & Wellness Center Behavioral Health

3.9/5 (42 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.9 (42 reviews)
David Clukey
2 months ago
5

Response from the owner2 months ago
David, thank you for taking the time to leave this rating! Be well, and stay healthy. - js/Wheeler
George Cruz
3 months ago
3

Response from the owner3 months ago
George, thanks for taking the time to write. What can we do to improve? Would you mind dropping us a note at info@wheelerhealth.org and we'll look into it more? Be well, and stay healthy. - js/Wheeler
Michelle Thormahlen
3 months ago
1

My husband went in to wheeler this morning at 9am. It was an utter atrocity. There were only 2 people ahead of him and by 11am, they had only seen one person. He was given an estimated visit time of 1:30pm! My husband literally walked out at 11:05 after repeatedly hearing the receptionists discuss getting drunk and needing a drink. This is supposed to be a rehab facility!!! They were incredibly rude and disorganized. It can be hard enough for people who need rehab or counseling services to walk in to one of these places the fact that this was his experience literally makes me sick. And on top of it all, they told him after the fact it was going to be a virtual appt!! Smh

Response from the owner3 months ago
Michelle, I'm so sorry to read this and I passed it on to senior Wheeler leadership and Bristol site leadership. Thank you for taking the time to leave this feedback, and we're going to look into it more. We wish you and your husband health and wellness. If you'd like to share any additional information, could you please email us at info@wheelerhealth.org? - js/Wheeler
Chip59
4 months ago
4

Friendly staff while in waiting room and my counselor is great. Overall a good experience.

Response from the owner3 months ago
Chip, I'm so sorry for the delayed response, but thank you so much for taking the time to write this! Be well, and stay healthy. - js/Wheeler
Des C-Fatal
5 months ago
5

Had an absolutely great experience with my daughter . Staff is very nice caring and welcoming.

Response from the owner5 months ago
This is great to read. I wish you both continued health and wellness. Thanks so much for taking the time to write this. - js/Wheeler
Alexis Caldwell
6 months ago
3

I'm starting to hate this place. My daughter has had several different people take over her case. no REAL help. She needs a pediatric psychologist.

Response from the owner6 months ago
Thanks for taking the time to leave the rating, Alexis. If there's something specific we can do to improve the experience, we're certainly interested in learning more. Can you email us at info@wheelerclinic.org if you're interested in sharing? Be well, and stay healthy. - js/Wheeler
Junior
8 months ago
5

Response from the owner8 months ago
Thank you for the rating! Stay healthy, and be well. - js/Wheeler
Ronald Rayner
9 months ago
5

Everyone was friendly, extremely helpful, knowledgeable and caring!

Response from the owner8 months ago
Great to read, Ronald. Thanks for taking the time to leave the review and rating! Be well, and stay healthy. - js/Wheeler
Roger Wing
9 months ago
1

Response from the owner9 months ago
Roger, I'm sorry to read this. If there's something specific you'd like to share, we'd welcome an email to info@wheelerclinic.org. In the meantime, I shared with Bristol and Wheeler leadership. Be well, and stay healthy. - js/Wheeler
Jocelyn Daniels
10 months ago
5

Great place to go. Such a friendly environment and very helpful

Response from the owner10 months ago
Great to read, Jocelyn! Thank you for leaving the review and rating. Best to you in health. - js/Wheeler
Tim
10 months ago
1

Place is a joke, not going to mince my words. I m not a biased guy, I can see things from multiple perspectives & give an honest opinion.. With that said, the staff here I believe to be incredibly unorganized. Their proficiency of communication between themselves & clients both is just bad. One clinician will tell you one thing while two others tell you two different things & they ll have no idea of what things were said by the other. If you find yourself forced to visit this location because of trouble you got into, get things in writing. They will bulllshit you into having to do more sessions whenever they think they have a chance to. They re known for this & I ve personally seen it happen more than once. For instance, I was told to do something by a supervisor, which I did to the T & when she was asked to confirm it by a clinician she stated she never told me what she did tell me, completely lied. Had she not lied, i d have been finished with wheeler at that point. Upon trying to reach this person & confront the matter, I never could get ahold of them. I left messages, staff told me they d personally make sure she knew about me reaching out etc. Never heard back & had to reach out to the big boss to handle the matter, which was also handled to unsatisfaction but at least he noted that things in the location do need to change. These places exist supposedly to help people but they are a business like all others, if not more so. Lot of money in trying to make people believe they have a problem & charging their insurance to fix them. This place has young adults who I believe need to have degrees, telling people they dont think they have an issue but still screwing them into sessions. Degrees required to read questions to someone from a paper, like what do you value in life? or where do you find hope? . Come on, get real.. I say this all as someone who doesn t have a problem but maybe these things that give me a laugh actually do work for people with real issues, & that s great. However, at the least.. wheeler should be able to efficiently & accurately distinguish those that need help from those that do not, instead of wheeler roping in whoever they can to serve themselves as the money mill they appear to be. Forcefully charging people, their insurance or other entity that dont need help to attend sessions that involve going around a room and being asked how your week went is simply a form of extortion.If youre forced to go through stuff as a result of trouble you got into, go with this place last & only if you have to.If you have a real issue and need or want help, seek real councelors that dont work under the wheeler tag or at least this location. This is how I feel, from my experience.

Response from the owner10 months ago
Hi Tim, thank you for leaving this review and taking the time to write us on Facebook and here. I passed this on to Wheeler senior leadership and Bristol leadership for their review. I'm sorry to read these concerns. Be well, and thank you again for writing. - js/Wheeler
Alizha Sanchez
11 months ago
1

Set up an appointment for my little sister but they rescheduled her four times before we decided to just go somewhere else. Very unprofessional.

Response from the owner11 months ago
Alizha, I'm disappointed to read this, but thank you for taking the time to write us. I'm going to forward to Bristol and Wheeler leadership and we're going to look into it more. I hope you and your sister are well. - js/Wheeler
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