W.G. (Bill) Hefner Salisbury Department of Veterans Affairs Medical Center

1601 Brenner Avenue
Salisbury NC, 28144

WG Bill Hefner VA Medical Center NC 28144

About W.G. (Bill) Hefner Salisbury Department of Veterans Affairs Medical Center

WG Bill Hefner VA Medical Center - Brenner Avenue specializes in the treatment of Mental Health, Substance, Drug and Alcohol Abuse. The WG Bill Hefner VA Medical Center is a 484-bed medical center located in Salisbury, North Carolina.

Evidence-based psychotherapy or “talk therapy” is effective for treating substance Abuse. Each VA medical center offers one or more specific talk therapies as well as effective medications for the treatment of substance Abuse. Many medical centers and clinics provide other clinical services for substance Abuse.

Effective treatments for substance use problems are available at the VA. Available treatments address all types of problems related to substance use, from unhealthy use to life-threatening addictions. The Summary of VA Treatment Programs for Substance Use Problems page provides clients with information on the treatment programs the VA uses.

Latest Reviews

Charles Johnson
2 weeks ago on Google
5
Mary Crews
3 weeks ago on Google
5
Frank B
3 weeks ago on Google
5
Great Service

Location

Accepted Insurance

W.G. (Bill) Hefner Salisbury Department of Veterans Affairs Medical Center works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Per session payment lets you pay for each treatment at the time of service. You may also pay for a certain number of sessions up front and then pay for more if needed. This format allows you to tailor the financial investment to your specific needs and avoid having a large lump sum payment due at the end of the treatment program.

90-days icon90 day cost

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • metro-city iconMetropolitan Area

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 238043

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 1764

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (800) 706-9126
Building icon

1601 Brenner Avenue
Salisbury NC, 28144

Reviews of W.G. (Bill) Hefner Salisbury Department of Veterans Affairs Medical Center

3.7/5 (282 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
157
4
33
3
17
2
14
1
61

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.7 (282 reviews)
Charles Johnson
2 weeks ago
5

Mary Crews
3 weeks ago
5

Frank B
3 weeks ago
5

Great Service

James Lucena
1 month ago
1

A sad indictment on our society. These people don't care about veterans.

Michael Oleksak
1 month ago
1

I moved here from Fort Lauderdale. I was treated at the Miami VA. I can simply not say enough good things about the Miami VA. I never once had a bad experience there.I cannot say that about the Salisbury VA. In plain military terms this entire campus is a clusterfuk. I don't know how many times I have heard from employees that they are understaffed and undergoing a hiring freeze. Any and all appointments I have needed for my continued care have taken months to get.I can only assume that my primary care physician is a short timer because he has the worst attitude possible. He is always inclined to give me the bums Rush and spends as little time as possible answering my questions. Anything that I request, you would think it was coming out of his pocket. His eyes roll more than dice at a Las Vegas craps table!I have type 2 diabetes, and at the Miami VA the Podiatry Clinic would always take care of my toenails because cutting them myself would present serious dangers. I had to make an appointment with my primary care physician to get an appointment with Podiatry. I went to the required examination and my PCP put in the consult. After the console was entered my feet turned worse I had Nails splitting and Nails growing into my toes and I wrote the Podiatry Clinic politely requesting a quicker appointment because I was in pain. The response I received floored me! The so-called doctor responded by saying there was no mention of split nails or pain in the original consult and then if I needed to have quicker attention I would need to reschedule an appointment with my primary care physician and he could call and ask for an appointment for me and discuss the needs to see if I would be eligible to step up to emergency care. Obviously the condition worsened after my examination which is what I made clear in my request and the only thing that could come out of my going to my PCP for a follow-up examination would be him saying, "yep it sure looks like it hurts."I try to refrain from scathing reviews such as this one but I felt it was necessary to put out into public view because I have gone to the patient advocate and received no satisfaction there either. At long last after waiting months and months for an appointment with mental health, I did find one physician's assistant who had a good attitude and truly seemed to care. Unfortunately he is the only bright light in this horrible nightmare. The Salisbury VA needs to be completely re-staffed because the incompetence is at an incredible level.

Terrence Sellars
1 month ago
5

Saulsbury VA Medical Center is a FIVE STAR Medical Center. I had a total Knee replaced. The Orthopedic care was excellent.The communication from the Orthopedic team during the process was excellent. The ladies at the Front Desk in the Orthopedic Department were always accommodating during my appointments & Check-in. The Joint Camp class was very thorough and helpful prior to the procedure it made for a great experience with this process because of the fantastic wealth of knowledge the Team has just FIVE STAR CARE.Dr. Comadoll is a professional surgeon with excellent bedside manner and did outstanding with my knee surgery he was able to answer all the questions that I had prior to the surgery and the day of the surgery was just a joy to speak with. The Surgery Team did an excellent job with explaining the Procedure and what to expect. Anesthesiologist was awesome the Time-Out was professional and helpful to ensure that procedures were followed.Justin, Karla, Hazel, Tracy, Rey, Kim were very knowledgeable and willing to go above and beyond with my care during the hours after the Operation. They all had a level of care for the for me that Exceeded my expectations.Jessica, John with the Orthopedic Team along with the Ladies with the PT Staff are fantastic I feel they went above any beyond with my Care.My wife has over 30 years of nursing experience and stated they were excellent Care Providers.The cafeteria meal was well balanced and had awesome presentation on the plate during each meal and far exceeded the meals I have had at non VA facilities. The house keeping staff does a Great job with keeping the rooms clean and in a safe environment.The Salisbury VA health Care facilities are FIRST CLASS. The improvements the VA has made to the campus over the years were needed and they have done an excellent job remodeling the rooms.it was an excellent experience to have a private room after my surgery that my wife could spend the night with me and to oversee my care.

Charity Sturgell
1 month ago
1

My primary care doctor completely dismissed me and doesn t listen to her patients.

Ms Johnson
2 months ago
1

This has to be the worst VA Med Center I have been to. First the buildings are old and outdated. When you enter the atmosphere is heavy and not light and welcoming. Some of the staff were very unprofessional, not empathetic and lacked people skills. I will not be returning here to have treatment or care.

Response from the owner2 months ago
We are so sorry to hear about your experience. Please feel free to email us at salisburyvapublicaffairs@va.gov so we can help make this better with our Veteran Experience patient advocate team. Thank you for your service.
Paul Palumbo
2 months ago
1

I have to say if your are in mental distress you want to stay clear of this place. I'm convinced that there are responsible for some of the 21 vet suicides that happen everyday. I went in to mental health about a year ago. I told the nurse I was being terrorized by the guy upstairs for 2 years. I finally left and was still having PTSD symptoms. She didn't contact a Psychiatrist she just took me to the emergency room. There I was told that I would have to take my hold chain off. I refused and within 5 mins I was beaten up.drugged handcuffed to a gurny and wisked off to the mental health locked in unit. Put on suicide watch. When I finally was let out into population I found another patient with a sterling silver skull ring on. A weapon so I flipped out and had 2 asthma attacks and knew I was targeted. I asked how you can beat me up and let this patient in a lockdown facility with an actual weapon. My civil rights were violated. To add insult to injury I went to my useless primary care doctor and threatened to sue him for not doing his job. I was walking down the hallway and he started screaming I was going to commit suicide. I had to run out of the facility and just made it to my truck to get away. The problem was I'm not suicidal, not ever. I filed complaint after complaint with the patient advocate. What a joke!!!. There supposed to protect the vet and yet all they protected were the doctors and staff. Those 2 events not only caused me PTSD they also. I caused another mental health issue. I am now paranoid of doctors and mental health people. I've been in the system for over 30 years. They have sabotaged my treatment every step of the way. If your having mental health issues I would never go to this place. Biggest mistake of my life going into the VA system. I asked for emergency PTSD treatment of the place of my choice and was refused. They also like to all welfare checks on me to further my anxiety. I stopped letting them treat me for mental health along time ago. I am now crossing the country and I have to enroll in a facility in California because they caused the PTSD but put a price on what there willing to fix my PTSD that they caused. My truck died in Arizona. Further causing me anxiety. I've filed a complaint with the NC medical board against my doctor and a congressional complaint against the facility. They make you feel like there's nobody else. I'm telling you if you value your health and mental health. Think twice about coming here. They destroyed a tear and a half of my life and refused me treatment I can trust. I trust nothing they say, nobody they recommend. I never had this before them.

Isaac Villareal
2 months ago
5

Excellent Service and Very Professionals

ryan spaller
3 months ago
1

Writing this review for the GF. One of the ladies at the front desk was very very rude, very classless. Wish I knew her name. Anyways, this isn t the first time there s been a bad experience here. Can t be a bit*h to customers, let alone veterans because you re having a bad day. Be better!!

Bread Forshay
3 months ago
1

Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconWho Answers?
Phone icon 800-784-1361
Left arrow iconBack

Write a review for W.G. (Bill) Hefner Salisbury Department of Veterans Affairs Medical Center

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Carolina House Eating Disorder Treatment Center
Durham, NC (866) 959-8331

Carolina House Eating Disorder Treatment Center

Carolina House is a private rehab located in Durham, North Carolina. Carolin... read more.
Primary Care Solutions
Charlotte, NC (704) 537-1022

Primary Care Solutions

Primary Care Solutions provides housing, adaptive living skills, outpatient ... read more.
Durham VA Health Care System – Greenville Health Care Center
Greenville, NC (252) 830-2149

Durham VA Health Care System – Greenville Health Care Center

Durham VA Health Care System - Greenville Health Care Center is a medical ce... read more.
Get Help Today Phone icon 800-823-7153
Question iconWho Answers?