UPMC Western Psychiatric Hospital

3811 Ohara Street
Pittsburgh, PA 15213

UPMC Western Psychiatric Hospital PA 15213

About UPMC Western Psychiatric Hospital

UPMC Western Psychiatric Hospital is a comprehensive hospital for behavioral health and mental health in Pittsburgh, Pennsylvania. They have inpatient and outpatient treatment. They also offer an intensive outpatient program (IOP) if you need a level of support that’s in between inpatient care and the occasional therapy appointment. This hospital treats adults as well as children.

Your treatment program will depend on your addiction and where you are in your recovery journey. Individual therapy and group therapy are core components of the healing process. You might receive medications to help with your cravings, too, like methadone or buprenorphine. They have family therapy as well, and the program incorporates peer support. They understand that a support system can make a powerful difference in maintaining your recovery, so part of their goal here is to help you build the system you need.

The inpatient treatment here is for short term stabilization. In the case of addiction it’s usually used to stabilize clients who have dual diagnosis addiction and mental illness. They also have inpatient detox. That’s one of the important things to note about this facility because you don’t have to be clean of your substance use already for them to help you. They can help at any stage of your journey.

While this hospital does treat mental health and behavioral health clients who don’t have addictions, you should keep in mind that there are different units in the hospital. For example, there’s a unit for detox and a unit for eating disorders as well as one for certain mental illnesses and so on.

Latest Reviews

Arielle Gentry
2 weeks ago on Google
1
"Hi I went to This Hospital Several Times By Family And Cops, This Hospital is Very Unsanitary, The Bathroom In the Emergency Room have no privacy. They reuse Dirty Hospital gowns, and pillows blankets and sheets, as well as the Hospital gowns and there underwear too. They even give you food tha isn't even cooked properly. I've always felt like I was being watched everywhere I went This place Made me sick on my last day . The seat are dirty and has a funny smell there. days lined up on the well and help me in crayon written on the walls such as a cracked glass in mirrors and 2 way mirrors in class room
Response from the owner1 week ago
Hi Arielle, We care about your health and providing the highest level of patient satisfaction. We d like to receive additional details about your visit at UPMC Western Psychiatric Hospital in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!
J&KFam
2 weeks ago on Google
1
This is the absolute worst place you can go to get help! This place does not care about the patients and treat them like prison inmates and even that I feel prisoners get better treatment! Went in there because of a mental breakdown was left in the waiting room to be evaluate had to end up staying the night in the waiting room. There was nowhere to lay down but the benches and wasn t seen for almost a whole another 24 hours later. Then when I was seen one doctor felt I needed to be admit it and could benefit from their help, but then when I went upstairs Another Doctor Who told me that I had some type of diagnosis which I will not disclose on the Internet and that there was nothing they could do for me, but I was more than welcome to stay over the weekend. They do not care!!! All they want is the money! Unfortunately I feel most UPMC places are just horrible because all they care about is the money not the people! I would look for other places to send your loved one to get help! Because when I left there I was worse than ever and 9 months later ended up in Forbs for medical attention but only because I didn t have UPMC insurance anymore! They make things so complicated!
Response from the owner1 week ago
Hi, We care about your health and providing the highest level of patient satisfaction. We d like to receive additional details about your experience at UPMC Western Psychiatric Hospital in order to address your concerns and to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!
legit_Pat_henry
2 weeks ago on Google
1
My medical team kept me in the dark unless i asked multiple times for information about my treatment. Nurses were rude and promised me many times they would look at reception for my belongings. 3 days in someone finally physically went to look, and saw it wasnt there. he then found it on a completely different floor. My belongings were then kept in the nurse office for over 24 hours without being searched, despite at least 2 therapists scheduled FOR NOTHING OTHER THAN TO SEARCH BELONGINGS. My discharge date was kept from me, and i was only told I was leaving 3 hours before, despite my team knowing for at least 12 hours, more likely 24. They then told me they scheduled me to start outpatient therapy, but instead scheduled a DRUG TEST (i went in voluntarily for ANXIETY ONLY). the test was scheduled despite the outpatient office REPEATEDLY telling them this was a useless appointment and not to book it. waste of time, effort, money, and resources. absolutely disgusting.
Response from the owner1 week ago
Hi Pat, We care about your health and providing the highest level of patient satisfaction. We d like to receive additional details about your visit at UPMC Western Psychiatric Hospital in order to address your concerns and to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!

Location

Accepted Insurance

UPMC Western Psychiatric Hospital works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
heart-hands iconIntervention Services
Intervention services bring extensive experience to the planning and conducting of drug interventions in Pennsylvania. These experts can facilitate interventions in a sensitive manner that encourages positive outcomes. The goal of the intervention is to educate the individual about addiction and the consequences of their substance use and encourage them to get the treatment they need. Interventions can be effective with all types of drugs and alcohol addiction.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Pennsylvania is devoted to the treatment of addiction. Levels of care, treatment methods, and settings differ, but the aim of each program is to end drug dependency and empower participants to achieve long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication. ECT is considered the most effective treatment option for depression and has made significant strides in its safety over the last few decades.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Motivational interviewing in Pennsylvania gives you the opportunity to share your perspective and explore your ideas and motivation for change. Your therapist will walk you through the four steps of engaging, focusing, evoking, and planning to empower you to make any desired changes in your life.

eye-movement iconEye Movement Desensitization And Reprocessing

Life skills are the mental and social skills that are necessary to navigate day to day life. Addiction diminishes or eliminates these skills, so they must be relearned and practiced during drug rehab treatment in Pennsylvania.

Amenities

  • private iconPrivate Setting
  • building1 iconDay School
  • wifi iconWifi
  • farm iconFarm Setting
  • home-setting iconResidential Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (412) 624-1000
Building icon

3811 Ohara Street
Pittsburgh, PA 15213

Fact checked and written by:
Nikki Wisher, BA
Edited by:
Kerry Nenn, BSW

Reviews of UPMC Western Psychiatric Hospital

2.11/5 (230 reviews)
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Reviews

1

Zero! Watch your loved one deteriorate after he was discharged, expecting someone in severe depression to do on line group therapy, is a joke! But you can be sure they will bill your insurance!

Reviewed on 4/8/2023
4.5

UPMC is a highly professional and reputable facility. They took good care of me when I was there in 2016. It is a psychiatric ward-- so don't expect a five star hotel with a butler. They provide the care and services that they promise on and there doctors look out for the be ... Read More

Reviewed on 8/4/2017
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.1 (228 reviews)
Arielle Gentry
2 weeks ago
1

"Hi I went to This Hospital Several Times By Family And Cops, This Hospital is Very Unsanitary, The Bathroom In the Emergency Room have no privacy. They reuse Dirty Hospital gowns, and pillows blankets and sheets, as well as the Hospital gowns and there underwear too. They even give you food tha isn't even cooked properly. I've always felt like I was being watched everywhere I went This place Made me sick on my last day . The seat are dirty and has a funny smell there. days lined up on the well and help me in crayon written on the walls such as a cracked glass in mirrors and 2 way mirrors in class room

Response from the owner2 weeks ago
Hi Arielle, We care about your health and providing the highest level of patient satisfaction. We d like to receive additional details about your visit at UPMC Western Psychiatric Hospital in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!
J&KFam
2 weeks ago
1

This is the absolute worst place you can go to get help! This place does not care about the patients and treat them like prison inmates and even that I feel prisoners get better treatment! Went in there because of a mental breakdown was left in the waiting room to be evaluate had to end up staying the night in the waiting room. There was nowhere to lay down but the benches and wasn t seen for almost a whole another 24 hours later. Then when I was seen one doctor felt I needed to be admit it and could benefit from their help, but then when I went upstairs Another Doctor Who told me that I had some type of diagnosis which I will not disclose on the Internet and that there was nothing they could do for me, but I was more than welcome to stay over the weekend. They do not care!!! All they want is the money! Unfortunately I feel most UPMC places are just horrible because all they care about is the money not the people! I would look for other places to send your loved one to get help! Because when I left there I was worse than ever and 9 months later ended up in Forbs for medical attention but only because I didn t have UPMC insurance anymore! They make things so complicated!

Response from the owner2 weeks ago
Hi, We care about your health and providing the highest level of patient satisfaction. We d like to receive additional details about your experience at UPMC Western Psychiatric Hospital in order to address your concerns and to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!
legit_Pat_henry
2 weeks ago
1

My medical team kept me in the dark unless i asked multiple times for information about my treatment. Nurses were rude and promised me many times they would look at reception for my belongings. 3 days in someone finally physically went to look, and saw it wasnt there. he then found it on a completely different floor. My belongings were then kept in the nurse office for over 24 hours without being searched, despite at least 2 therapists scheduled FOR NOTHING OTHER THAN TO SEARCH BELONGINGS. My discharge date was kept from me, and i was only told I was leaving 3 hours before, despite my team knowing for at least 12 hours, more likely 24. They then told me they scheduled me to start outpatient therapy, but instead scheduled a DRUG TEST (i went in voluntarily for ANXIETY ONLY). the test was scheduled despite the outpatient office REPEATEDLY telling them this was a useless appointment and not to book it. waste of time, effort, money, and resources. absolutely disgusting.

Response from the owner2 weeks ago
Hi Pat, We care about your health and providing the highest level of patient satisfaction. We d like to receive additional details about your visit at UPMC Western Psychiatric Hospital in order to address your concerns and to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!
Hans Eriksen
2 weeks ago
1

This is an absolutely horrible 1960s horribly staffed hospital. I got there at 3:00 pm and I did not get out until 4:00am I am not kidding 13 hours in the place. They don t let you keep your phone. No books. No watches. No iPads. No computers. There is no entertainment. The doctor did not see me until about 10:00 this hospital is the worst one in Pittsburgh. If you need to get a physciatric evaluation and you have a child under 18 they now have a psych evaluation at children s hospital. I wish I knew that when i was younger. Just don t go to western psych it is horrible

Response from the owner2 weeks ago
Hi Hans, We care about your health and providing the highest level of patient satisfaction. We d like to receive additional details about your visit at UPMC Western Psychiatric Hospital in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!
Amy LadyMoon412
3 weeks ago
1

My name is Amy Margaret Neff and I demand ALL the video footage from when I was '303'ed. You be sorry for EVERYTHING you did to me!

Response from the owner3 weeks ago
Hi Amy, We care about your health and providing the highest level of patient satisfaction. We d like to receive additional details about your experience at UPMC Western Psychiatric Hospital in order to address your concerns and to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!
claire v
1 month ago
1

i stayed here from october 8th to october 15th on 3 west which is the general adolescent unit. this place sucks. security were violent, many staff didn t care, there were the few and far in between who really did care (mike, beverley, mr josh, ms jordana, mr caeden, and a few others who i unfortunately can t remember the name of but shout out to them) me and many other patients watched one of the security officers use an unsafe restraint technique on one of the other underage patients there and i m pretty sure he didn t even get reprimanded for it. every day there was another violent outburst from someone because we all felt trapped there and most of us felt we couldn t talk to staff or ask them for help. i left this place with 5x more trauma than i came with, a black eye, bruised forehead, bruised nose, sprained finger, and other injuries i m probably not even aware of. if you are a parent please don t send your kid here. if you are a parent and your kid is currently in here please get them out. this place is not safe for your children.

Response from the owner3 years ago
Hi there, Thank you for taking the time to post a review for Western Psychiatric Institute and Clinic of UPMC. Take care!
Hunter Dolatowski
1 month ago
1

Was sent here for a mental health crisis refused me the first time. like a week later I came back they originally refused to take me because I was no suicidal, didn't get any help for my criss and honestly just made I worst. They said stuff like straight out of one flew over the cuckoo's nest like that Dr. Diller was the best doctor they had and people all over the country came to see him, there was a dead bug in one of the windows of the one room, and by the end of it they seemed they stopped carrying about my crisis, I was glad I was out of there after a month, but ended up having an allergic reaction to the medicine thankfully children's was able to help me in two days I'm since gotten better but I'll always remember what happened here my dad also left a bad review about his experience coming in to see me. Edit you shouldn't have to fill out a form about your experience you should just be able to listen to the reviews.

Response from the owner8 months ago
Hi Hunter, We care about your health and providing you with the highest level of patient satisfaction. It seems like your visit at UPMC Western Psychiatric Hospital didn t meet your expectations based on your low rating. Please contact us by filling out the brief form found at UPMC.com/Feedback to share more about your recent experience with a patient representative. Thank you in advance for providing us with valuable feedback!
David Kirsopp
1 month ago
1

Was here over fourty years ago. Only got out If I agreed to let them watch me at my place. And their still watching. They said they swapped out a limb. And some flesh. So if I tried escaping them, I might die. Their scared I'll su them...

Response from the owner1 month ago
Hi David, We care about your health and providing the highest level of patient satisfaction. We d like to receive additional details about your experience with UPMC Western Psychiatric Hospital in order to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!
Kendrah foster
1 month ago
1

Response from the owner1 month ago
Hi Kendrah, We re disappointed to hear about your recent experience at UPMC Western Psychiatric Hospital. The situation you describe isn t in alignment with our pursuit of excellence. We d like to receive additional details from patients like you to improve future experiences. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!
Determined New Genesis
2 months ago
1

The WORST!!! How does a mentally ill person get help?? How can a person be 302 at least 3times in 4 months and they drop the ball every time and DO NOT GIVE THE PERSON THE HELP THEY NEED?? They are RACIST AND DISCRIMINATORY to say the least. DO NOT GO THERE AND DO NOT ASK FOR HELP YOU WILL NOT GET HELP THERE!!!!!!

Response from the owner2 months ago
Hi, We care about your health and providing the highest level of patient satisfaction. We d like to receive additional details about your experience with UPMC Western Psychiatric Hospital in order to address your concerns and to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!
Ginny Chappell
2 months ago
1

Response from the owner2 months ago
Hi Ginny, Our goal is to provide high-quality patient care and excellent customer service. Based on your low rating, it appears that your visit at UPMC Western Psychiatric Hospital didn t meet your expectations. Please contact us by filling out the brief form found at UPMC.com/Feedback to share more about your recent experience with a patient representative. Thank you in advance for providing us with valuable feedback!
Deondre Mccoy
2 months ago
1

SOMEONE GAVE ME A SHOT IN MY BUTT AND TOLD HER NEPHEW TO DO THE MONKEY DANCE. I BELIEVE HER NAME IS KATIE WHEN YOUR IN THE WAITING ROOM. SOMEONE ELSE NAMED MS MOMMAS DIDNT LIKE ME CAUSE I ASKED FOR A PERC 30 AND SHE WAS ABOUT TO GIVE ME ONE WITHOUT DOCTORS ORDERS. I DONT RECOMMEND THIS PLACE TO ANYONE GOING THROUGH IT. THEY TAKE YOUR WORDS AND FLIP THEM LIKE YOUR CRAZY. THEIR VERY SHORT STAFF SO YOU DONT REMEMBER WHO IS WHO. TO TOP IT OFF THE MESSED UP MY MEDICINE MULTIPLE TIME SO I ASKED ARE WE GUINE PIGS THEY TOOK ADVANTAGE OF MULTIPLE PEOPLE IN THERE AND DIDNT CARE HOW THEY WERE TAKING CARE OF PEOPLE AND I PROBLEMS BREATHING SO MY STAY WASNT THAT FRIENDLY. MAKE SURE YOU CALL YOUR LOVE ONES AND SPEAK WITH SOMEONE, OR THE PATIENTS WILL HANG UP THE PHONE ON THEIR END. I STILL DONT KNOW WHAT WAS DONE WITH MY BODY AFTER THEY GAVE ME A SHOT WITH YELLOW SOLUTION IN IT BUT I HAVENT BEEN FEELING THE SAME SINCE I HTAKEN SOMEONE ELSE S MEDICINE.

Response from the owner2 months ago
Hi Deondre, We care about your health and providing the highest level of patient satisfaction. We d like to receive additional details about your visit at UPMC Western Psychiatric Hospital in order to address your concerns and to improve future experiences for patients. Please fill out the brief form found at UPMC.com/Feedback to speak with a patient representative. Thank you in advance for providing us with valuable feedback!
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