West Oaks Hospital

6500 Hornwood Drive Houston, TX 77074
InpatientOutpatient
West Oaks Hospital TX 77074

About West Oaks Hospital

West Oaks Hospital is a clinical alcohol and drug treatment facility in Houston, Texas. They are a 160 bed psychiatric bed facility, with 16 beds reserved for adults seeking substance abuse treatment. They serve adults in a medical setting with modern, comfortable amenities. The team and facility are equipped to provide a full continuum of care, from detox services to alum support. They offer no cost assessments for curious applicants.

Some clients will be required to undergo detox before entering treatment. This ensures that toxic substances are removed from their system before they begin treatment. Detox is overseen by a team of medical professionals who offer support and comfort during the process, tending to the needs of each client.

The residential program allows clients to live at the facility while they are receiving care. The facility provides everything they need, including meals and a room, so that they can focus their attention on the recovery process. The length of the inpatient program varies.

In addition to 24 hour nursing, clients in the inpatient program work with their care team to develop their treatment plan. West Oaks Hospital combines 12 step recovery programs, individual and group therapy, relapse prevention education, and life skill development. Clients act as peer support to help one another through recovery.

The outpatient day program offers the same model of care as the inpatient program, but it does not require clients to live on campus. Instead, they meet at the facility on a regular schedule to meet with their care team and engage in group and individual treatment. Outpatient is ideal for those who are stable enough not to require full time care, but it can also be used by those leaving the inpatient program as a transitional step.

Following program completion, the care team will help devise a course of action for clients to follow once they leave. Aftercare includes connecting to community support resources and introduction to the ongoing alum support program.

Facility Overview

Bed icon 176
Number of Available Beds

Latest Reviews

Abner Washington
2 weeks ago on Google
5
Hi, my name is Abner and I have been to West Oaks hospital seven times in the rehab program and I have always been treated with respect and dignity.
Response from the owner1 day ago
Hi, Abner. We are so glad to hear this! Thank you for taking the time to share your feedback with us. We hope you are doing well. Take care!
Clementine Templeton
2 weeks ago on Google
5
Outpatient care is outstanding. I had an encounter that really touched me and made the experience for my family member the best. Tonya was amazing. She made sure my family member was comfortable and we had all the knowledge we needed for the outpatient care. If I could give 10 stars I would do the service we received.
Response from the owner1 day ago
Hi, Clementine. Thank you for taking the time to leave us such positive feedback. We greatly value your kind words and will be sure to pass this along to our team. Thank you again and have a great day!
K.raylen
2 weeks ago on Google
5
I recently went to West Oaks Outpatient Clinic and had a great experience. The staff was super friendly, and Ms. Haynes was awesome! She really listened to me and took great care of everything.
Response from the owner1 day ago
Thank you for taking the time to leave us such great feedback. We're glad to hear you found our staff to be so friendly and helpful. Take care!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.6 / 10

Location

Other Forms of Payment

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
partial-hospitalization iconPartial Hospitalization Program
Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

The goal of cognitive behavioral therapy (CBT) in Texas is to change thought patterns, which leads to changes in behavior. Specific techniques during CBT can include self talk, SMART goals, journaling, and positive activities.

Couples therapy helps couples learn to control emotions, trust each other, and communicate more effectively. It can be useful for short term intervention for a specific issue or for working on the relationship long term.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Phuong Cardoza

Group Director Chief Executive Officer

Cassie Richter

Director of Outpatient Services

Colleen Paxton

Director of Inpatient for Clinical Services

Fhfma Paul Veillon

Chief Financial Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (713) 995-0909
Building icon

6500 Hornwood Drive
Houston TX, 77074

Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Quentin Blount

Reviews of West Oaks Hospital

2.59/5 (384 reviews)
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Reviews

3

Read everything in the reviews before bringing a patient Or considering checking in for treatment yourself. If you bring clothing, take pictures of each article and count each type of item, make your own list. Mark the clothing in some unique way on the inside. At discharge ... Read More

Reviewed on 10/23/2019
1

MY SON ALMOST DIED because of West Oaks hospital. He had been telling them for over a week that he was sick, and they paid no attention. I got a call 2 weeks ago at 6:30 AM from Memorial Hermann Pediatric ICU that he was there with a fatal pneumonia and sepsis, an infection ... Read More

Reviewed on 3/16/2019
1

Worst hospital ever no experience don't know what they are doing never take anyone there.

Reviewed on 1/25/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (381 reviews)
Abner Washington
2 weeks ago
5

Hi, my name is Abner and I have been to West Oaks hospital seven times in the rehab program and I have always been treated with respect and dignity.

Response from the owner2 weeks ago
Hi, Abner. We are so glad to hear this! Thank you for taking the time to share your feedback with us. We hope you are doing well. Take care!
Clementine Templeton
2 weeks ago
5

Outpatient care is outstanding. I had an encounter that really touched me and made the experience for my family member the best. Tonya was amazing. She made sure my family member was comfortable and we had all the knowledge we needed for the outpatient care. If I could give 10 stars I would do the service we received.

Response from the owner2 weeks ago
Hi, Clementine. Thank you for taking the time to leave us such positive feedback. We greatly value your kind words and will be sure to pass this along to our team. Thank you again and have a great day!
K.raylen
2 weeks ago
5

I recently went to West Oaks Outpatient Clinic and had a great experience. The staff was super friendly, and Ms. Haynes was awesome! She really listened to me and took great care of everything.

Response from the owner2 weeks ago
Thank you for taking the time to leave us such great feedback. We're glad to hear you found our staff to be so friendly and helpful. Take care!
Derek Jolly
2 weeks ago
5

Unit 9 veterans, l have had a pleasurable experience at West Oaks Hospital, With all staff, Therapist Mr. Marcus, Mr. Jim, Mr. Jerry, and all Other attached members.Derek Jolly.Love you all

Response from the owner2 weeks ago
Hi, Derek. Thank you for taking the time to give our staff a shout-out! Hearing kind words and sentiments such as these are always so meaningful. We will be sure to forward your positive messages along to our team. Take care, and we hope you are well!
Billy Burns
3 weeks ago
5

I spent 30 days in this facility and the staff there are nothing short of miracle workers!Everyone is treated with the upmost, courtesy and respect even when the patients become abrasive and hard to deal with. The Veterans team in group 9 absolutely saved my life. The psych tech s have the patients of a saint, truly don t know how they do it Mr. Marcus Bell is without a doubt light years ahead of his peers. A master counselor and mentor to every veteran one on one, even when it wasn t part of his normal duties! Anyone who doesn t rate this facility in the team of group 9 and leaves a review reflecting otherwise, Has already forgotten that they are alive to submit a review!I would be remiss if I did not mention the Director of Veterans services Mr. Jim White keeps that group On a path to success for every military veteran in group 9. If he wasn t From the Navy, I would give him a 10 out of a 10, however, since he is a Navy veteran, I m gonna have to give him a 9 out of 10. Just because not, everyone can become a United States Marine!I just completed another 30 days at West Oaks Hospital where the entire team was absolutely wonderful in helping me recover and refocus my life.Mr. Jim White and his staff would do their jobs even if they weren t being paid! They are simply dedicated to healing and supporting Veterans in their walk to discover what a healthy, sober, positive lifestyle can bring.Having attended this program before it s easy to see that there has been leadership change at the CEO level and Ms Cardozo appears to be at the helm of that effort. I never observed occasion where Mr. White and his staff were not immediately given the tools they needed to be successful with helping veterans in their recovery Journey.Ms ( s) Mildred, Tiana, Leslie, Lydia, Parnetia, Shevy, or nothing short of miracle workers with the patients of the Saint s.Mr. Trence (Rick therapy specialist) Is way much more than someone that takes you out for exercise. He drops life lessons about the failures and successes, in his own life, and encourages everyone to dream, plan, and fully reach for their maximum potential.I hope to never return there again, and I shouldn t have to with all the tools that I have been given However, I know if I am ever in a position where I need them they will be there for meR/sB. C. Burns Chief Warrant Officer 4United States Marine Corps (Ret)

Response from the owner4 months ago
Hi, Billy. Your feedback is important to us and we really appreciate you taking the time to share it with us. Thank you for the kind words and we hope you are doing well. Take care!
Anthony Q bell
3 weeks ago
5

I'm a veteran at West oaks hospital on the veterans unit. I'm here to tell you I've had a tremendous experience interacting with the staff and my peers. They staff have gone out their way to make my stay worthwhile

Response from the owner3 weeks ago
Thank you for your thoughtful comments, Anthony! We are so glad that you found our staff to be supportive and friendly. We appreciate the kind words and we hope you are doing well!
Trey Von
3 weeks ago
5

If you need help West Oaks is the place to go

Response from the owner3 weeks ago
Hi, Trey. Thank you for your kind words! Your recommendation means so much to us and we truly appreciate you taking the time to share your feedback with us. Again, thank you and have a great day!
sylvia elkiott
3 weeks ago
5

Sofia Podest�
1 month ago
1

Response from the owner1 month ago
Hello, Sofia. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.westoakshospital.com/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Hilary Wooley
1 month ago
1

I cannot in good conscience give this facility even 1 star. They let down my loved one and let down his support group. The facility has a communication problem. No one knows what the other is doing, so there is no real patient care, apart from keeping someone locked up. Despite daily calls, we never received a call back from the doctor, or therapist. Despite leaving messages and being told 1) "the DR and therapist will call you back" or 2)"we always schedule a family counseling session before discharge", our loved one was released abruptly and without any advance notice. Within 4 hours of his release he was back in the emergency room, no different than before. Perhaps West Oaks just doesn't care about its patients. Perhaps West Oaks is only about the money. Perhaps West Oaks isn't used to a patient having a proper network of support from their family. Perhaps the mental health system is broken. At the end of the day West Oaks is a business with customers. My loved one was a private pay customer, a patient, someone who should have been properly cared for. He has a family who asked for help in taking care of their loved one and were completely ignored. Do NOT send your loved ones to West Oaks Hospital. There are many others to choose from.

Response from the owner1 month ago
Hi, Hilary. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your loved one s concerns. Due to federal patient privacy laws, we can only discuss care with a patient or guardian; however, we encourage your loved one to reach out to us directly by visiting http://www.westoakshospital.com/contact-us/. Again, thank you.
Logan Boudreaux
1 month ago
1

This place is horrible! My step daughter has suicidal ideation, and while on suicide watch she bit herself, and none of the staff noticed. They yell and speak very unprofessional to the kids!! They don't communicate with the parents either! We went to sign her out to bring her to another facility, and we're told they would call CPS!

Response from the owner1 month ago
Hi, Logan. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your stepdaughter s concerns. Due to federal patient privacy laws, we can only discuss care with a patient or guardian; however, we encourage your stepdaughter to reach out to us directly by visiting http://www.westoakshospital.com/contact-us/. Again, thank you.
Amanda Porter
1 month ago
1

This place is HORRIBLE!! I can t speak for every program, but unit 6 for adolescent girls is awful. The nurses were rude! My daughter was on suicide watch and also has schizophrenia. She can t sleep because the nurses and techs play loud music all night long. Her anxiety has been so bad she has been biting and scratching herself, and even though she is on suicide watch nobody noticed. I saw the marks when I visited!!!! They haven t given her any anxiety medication. This place doesn t reach out or communicate AT ALL!!! Also, the people at the front are incredibly rude!!

Response from the owner1 month ago
Hi, Amanda. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.westoakshospital.com/contact-us/. We hope to hear from you soon.
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