Wisconsin Community Service

3732 West Wisconsin Avenue, Suite 320 Milwaukee, WI 53208
Outpatient
Wisconsin Community Services WI 53208

About Wisconsin Community Service

WCS ā€“ Wisconsin Community Services is a community resource center in Milwaukee, Wisconsin. They provide outpatient behavioral health services like recovery and mental health programs. They also offer electronic monitoring and court services like intoxicated driver programs.

You can expect community based mental health programs including a community support program and targeted case management at this facility. They provide coordinated care and assertive community treatment for people with severe mental illness and co occurring substance use disorders.

For substance use disorders, you can use Access Point and Recovery Support Coordination. These services will help pair you with the appropriate level of care and give you referrals to more intensive treatment if needed.

The intoxicated driver intervention program offers pretrial supervision for people who are charged with DUI offenses. The goal of this program is to reduce recidivism and failure to appear in court.

Former clients of WCS say that treatment is amazing and the staff is kind. Other former clients say this facility lacks professionalism.

Latest Reviews

Christine Griggs
1 month ago on Google
1
I have been involved with this program since approximately 1989 and watch this agency go from 10 to 0 in admin their mission. My son originally referred to agency for mental health program and later mental health and drug addiction not only did the programs dwindle but service of the employees has also. I made a complaint to main office I was assured someone would look into my complaint and get back to me. That was about a year ago. However now I'm dealing with another incident with my son and there agency, they don't put the client first with a number of things.
Darryle antonio Davis jr
4 months ago on Google
4
I could use 1 or 2 more certificate programs
Letty Gonzalez
6 months ago on Google
1
Horrible people working here. Should be shut down. Wont discharge after getting screwed over and over again. NOBODY HELPS!!!!! Finding out a lot of 5 star reviews are family or friends of the employees working here
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.8 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

The goal of drug rehab in Wisconsin is to address drug addiction as a complex issue that involves physical, mental, and relational aspects. During rehab, treatment focuses on each of these areas and gives you the tools you need to achieve and maintain sobriety.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Assertive Community Treatment (ACT) is a structured way of helping those with major mental illnesses and/or substance abuse by bringing services directly to the patient in home. Instead of hospitalization or an outpatient program, staff members like social workers, psychiatrists, and counselors come directly to the patientā€™s house for treatment. ACT is used primarily for those with severe and persistent mental illness like schizophrenia or bipolar disorder, some of whom also contend with substance abuse. ACT can be short- or long-term (months to years), and provides the same multidisciplinary, 24/7 staffing of a psychiatric unit, but in the comfort of the patient's own home and/or community.

Amenities

  • car iconPrivate Transportation

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (414) 290-0400
Building icon

3732 West Wisconsin Avenue
Suite 320
Milwaukee, WI 53208

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Reviews of Wisconsin Community Service

3.8/5 (97 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.8 (97 reviews)
Christine Griggs
1 month ago
1

I have been involved with this program since approximately 1989 and watch this agency go from 10 to 0 in admin their mission. My son originally referred to agency for mental health program and later mental health and drug addiction not only did the programs dwindle but service of the employees has also. I made a complaint to main office I was assured someone would look into my complaint and get back to me. That was about a year ago. However now I'm dealing with another incident with my son and there agency, they don't put the client first with a number of things.

Darryle antonio Davis jr
4 months ago
4

I could use 1 or 2 more certificate programs

Dale Glodoski
5 months ago
5

Letty Gonzalez
6 months ago
1

Horrible people working here. Should be shut down. Wont discharge after getting screwed over and over again. NOBODY HELPS!!!!! Finding out a lot of 5 star reviews are family or friends of the employees working here

Sara Dahlberg
1 year ago
5

Love the help I'm getting.

Rene Carmona Jr
1 year ago
1

Called to figure out appt time and got hung up on

Jeff H
1 year ago
5

K1NG KURT
1 year ago
1

A blatant waste of tax payers money one of the reasons our nation is in debt

Sharon Bobo
1 year ago
1

Brian Netterville Sr.
1 year ago
1

5 managers 90+ daily calls, home visits, UA tests. Order ended 10/22. Lawyer "No order free w/right to refuse WCS & all mental health services & meds." *I tried to date to no avail. Ask release told "I'd know I'm discharged. In office for discharged. Or discharge call. *Yet to happen. * #s blocked my call no call received 10/22 though the end of 12/22*01/23 no deposit. SSA "No info w/o your payee present *Primary care provider (I've never met) & another contacted SSA stated homeless they payee." For record my home on file since intake living same residence. Was own payee 10+yrs. Asked WCS how payee w/o my consent knowledge against my will. Never a reply. No help for residency. Not properly helping w/any need. *Told take meds. Asked for supervisor. 1st guard *"The supervisor not meeting you. Leave premises off property you banned not taking meds. Call cops you return!" Next day new office *1st guard violated space in face. *"What do you want!? I AM the supervisor! I'm not scared of you! Your short too what makes you better!? Get out my face! Through w/your sh!+! I'm through sh!++in around! I'm ex military!" Terrified me! 2nd guard new days. "I been in 2 fights at WCS so far! You lucky im on the clock! Im a street N- catch me 27th Burleigh!" WCS staff why I fear outside scared I'd be harmed w/meds at WCS. In office get no payee info w/threats of force if I don't leave not taking meds. I call sent to voice mail w/no call back nor another answer the entire day. I ask deny check to SSA they won't. 02/23 I'm now told payee for my families safety differing from homeless. I must sign for check I get roughly 11 days later for only $200! I ask evaluation to no avail. I'm told they my payee I have to deal w/them meds or not. Scheduled meeting at SSA was told get letter from WCS for payee back. WCS yet to comply. I have no appointments I get no calls the supervisor is now my case manager as well to date. I need help out of Wisconsin Community Services!

Will Merry
1 year ago
1

Pamela Mims
1 year ago
5

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