W. G. Bill Hefner VA Medical Center – Charlotte CBOC

8601 University East Drive
Charlotte, NC 28213

W. G. Bill Hefner VA Medical Center - Charlotte CBOC NC 28213

About W. G. Bill Hefner VA Medical Center – Charlotte CBOC

W. G. Bill Hefner VA Medical Center -Charlotte CBOC is an outpatient clinic located in Charlotte, NC. W. G. Bill Hefner VA Medical Center - Charlotte CBOC specializes in the treatment of mental health .

W. G. Bill Hefner VA Medical Center’s philosophy is to Honor America’s veterans by providing exceptional health care that improves their health and well being.

The Department of Veterans Affairs (VHA) is committed to providing quality care to all Veterans including lesbian, gay, bisexual and transgender (LGBT) Veterans. G.V. (Sonny) Montgomery VA Medical Center seeks to promote the health, welfare, and dignity of LGBT Veterans and their families.

Latest Reviews

Terrence
1 month ago on Google
5
Dennis Blackburn
1 month ago on Google
1
Veronica Veronica
3 months ago on Google
5
Staff was very professional and informative. Service was great

Location

Accepted Insurance

W. G. Bill Hefner VA Medical Center – Charlotte CBOC works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

dollar-outline iconFinancing available

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Per session payment lets you pay for each treatment at the time of service. You may also pay for a certain number of sessions up front and then pay for more if needed. This format allows you to tailor the financial investment to your specific needs and avoid having a large lump sum payment due at the end of the treatment program.

90-days icon90 day cost

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Rational Behavior Therapy (RBT) is a form of cognitive behavioral therapy meant to be short-term and comprehensive. It was intended to help clients become more self-sufficent and move forward without the need for expensive, ongoing therapy. It includes an emotional self-help method called “rational self-counseling,” the purpose of which is to give clients all the skills needed to handle future emotional issues by themselves, or with significantly less professional help.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • metro-city iconMetropolitan Area

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 286131

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 1764

Contact Information

Phone icon (704) 597-3500
Building icon

8601 University East Drive
Charlotte, NC 28213

Reviews of W. G. Bill Hefner VA Medical Center – Charlotte CBOC

3.2/5 (56 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (56 reviews)
Terrence
1 month ago
5

Dennis Blackburn
1 month ago
1

Veronica Veronica
3 months ago
5

Staff was very professional and informative. Service was great

Johnny Mage
4 months ago
5

The staff here are exceptional !

Lisa Rush
6 months ago
5

Sharon Grant
7 months ago
1

They really need to do something about their phone system. That s unacceptable.

Suzanne Whealan
9 months ago
1

Everyone is always so nice and kind. The blood lab lady is ridiculous!!! Time for a back office job. 1/8

Not Applicable
10 months ago
5

Mike Boyd
1 year ago
1

BEWARE if you get a C&P exam at this location! I had a exam back on 7/31/23 and finally got my results on 9/7/23 which in itself is totally ridiculous! I was examined by a nurse practioner and things seemed to go very well. Upon receiving my C&P results, a doctor who I have no clue is, nor is he the doctor that did my exam was the author of my C&P notes and DBQ. All question within the DBQ had a "NO RESPONSE PROVIDED" answer. Upon reading further into the report it states:Please note that veteran was noted to be highly agitated during the exam on 07/31/2023. This examiner was unable to determine the cause of veteran's presentation but veteran voiced several factors to include the disability claim process, the long distance to this exam, and his perception of the VBA/VHA to recognize the severity of his lumbar spine condition and pain. Out of fairness to the veteran, this examiner recommends that veteran be scheduled for another exam with a different examiner.All I can say is the above statement is a complete LIE! The statement is so far from the truth it has my head spinning! To have a doctor that didn't even examine me complete the report and make such a statement is beyond unethical behavior by this doctor and the VA. Conduct like this within the VA is totally unacceptable and to make things worse there is no accountability for the physicians unethical behavior and it is us veterans that suffer the most after already battling the system for years!

MW Mendola
1 year ago
4

Janet Daye
2 years ago
4

It's a veterans hospital

Brett Hamburger
2 years ago
1

I am a traveling vet with the Bay Pines VA system. I called, described my situation, needing a covid test. Was told to come to the north Charlotte VA outpatient clinic for a covid test. I then drive 30 minutes to get here. Walk inside and am immediately told by the screening nurse at the door to go to the South Charlotte VA. That location is 45 minutes away. Very frustrated by the misinformation I was given.

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