Volunteer Behavioral Health – Hiwassee Mental Health Center

Madisonville, Tennessee

520 Cook Street
Suite I
Madisonville, TN 37354

(423) 442-9850

About Volunteer Behavioral Health – Hiwassee Mental Health Center

Volunteer Behavioral Health – Hiwassee Mental Health Center, located in Madisonville, Tennessee is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include relapse prevention.

Specialty rehab programs at Volunteer Behavioral Health – Hiwassee Mental Health Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at Volunteer Behavioral Health – Hiwassee Mental Health Center will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers.

Volunteer Behavioral Health – Hiwassee Mental Health Center has received accreditations from CARF.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • medicare iconMedicare
  • military iconMilitary insurance
  • employee-assistance iconEmployee Assistance Program
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. Services include individual, couples, family and group therapy. Outpatient treatment services address mental health conditions, addiction and co-occurring disorders. These services are available at each location throughout VBHCS.

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

User icon Programs

check iconAdolescence program

adult-program iconAdult program

military-hat iconMilitary program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

House check icon Settings & Amenities

  • home-setting iconResidential setting
  • private iconPrivate setting

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Addiction Recovery Program provides recovery-oriented support for individuals with addiction or co-occurring disorders. Services include individual and group formats for relapse prevention and recovery skills development.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Check icon Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Phone icon Contact

Phone icon (423) 442-9850
Building icon

520 Cook Street
Suite I
Madisonville, TN 37354

Call Now - Help is Available
Get Help Now - 615-437-0407
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Reviews

2.7 (15 reviews)
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Google Rating

2.7 (15 reviews)
Carrie Leonard
2 months ago
1

Dint take my insurance. Only tenn care. I work hard for my insurance. I need mental health care. Not good place

Jaden Gibson
3 months ago
5

I have gone to hiwassee since I was a child and I'm 22 now and still on going, they have helped me the best of there ability and I'm grateful for them, there so nice and comforting as well as welcoming.

Ashlea Wood
6 months ago
5

Carla in intake has been an incredible help so far. Got me in for a same day appointment and was very patient and friendly!

Brett Tillman
8 months ago
1

I would only go back as an absolute last resort.

Breanna Allen
9 months ago
5

Despite all the negative commentary, I go here for my medical condition and will be taking my son here as well. I have no issues. The staff is not rude to me and they take care of me. Thank you Hiwassee.

Star Davis
1 year ago
5

Matt Brown
1 year ago
1

I have been going to this place for years. However, today the secretary Betsy was so rude! I left and was upset and disgusted. I am bi-polar and my mental health is very important to me! This Betsy lady is rude and has a poor attitude. She should NOT be working in A mental health facility. Running the patient s away!

Jeff
2 years ago
1

Left here today and will be removing myself as a patient rude staff and just overall very disappointed in my treatment.

Karien Smith
2 years ago
2

While there are a few members who are nice and respectful most of the staff are very disrespectful. I've been told; "I'm hanging up on you now and calling corporate ", "he missed his appointment so we can't help him if he runs out of medicine" (I been sick all day), it's never ending. My child use to go here and had the same great lady for a while. Once she left they never kept the same people, they just rotated out constantly. I was hoping it would be better this time, but I guess not.

Rebecca Webb
3 years ago
1

Front desk person isn't at all helpful. Always having an issue with her. I wouldn't use this place if my child didn't need to see the doctor for his medicine. Everyone else seems to be okay you just can't get help from the front desk

Allen Murr
4 years ago
1

I only rated this place a 1 cause it wouldn't let me rate it as a 0. First complaint the staff is ALWAYS changing. Next complaint is a particular staff member named Shandy. She's a "doctor". This "lady" is always wanting to change my kids meds. Then if u disagree she gets smart and says do u want ur kid to have long term side effects. Well no. But that the same reason u gave when u changed him last month. Then she won't remember have ever changing him. She's a poor excuse for a doctor. And that's the most polite thing I can say about her

Georgia Hammond
6 years ago
1

DO NOT WASTE YOUR TIME. This place houses many rude and unprofessional staff members. My guess is that the majority of the patients they see are ex-criminals with drug histories....because they treated me like one. I stayed here for six months and was continuously ignored by my doctor when I told her my medicine was not helping me. She would bump the dosage of my meds up instead of switch them, causing me to be extremely tired most of the day. She gave me an extremely hard time about giving me my adderall prescription even though I had previously been on adderall for 14 years prior to coming to Hiwasse (I even took a drug test for her and passed it). I remember consistently hearing several staff members ask me if I was doing good in my program, or had any relapses? To which I would always respond, umm what program? I m not here for drug abuse. I don t abuse drugs, never have. I just have anxiety I ve been threatened that if I try an find a different doctor that they would flag my chart and note that I have been doctor shopping so I have waited as long as possible. This week I realized that I have been having reacurring thoughts of suicide, and enough is enough. I have a beautiful 8 month old child who deserves a happy mom. Hiwasse is not helping, and it is worth the risk to find a doctor who will. Don t waste your time here.

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