Volunteer Behavioral Health – Hiwassee Mental Health Center

520 Cook Street
Suite I
Madisonville, TN 37354

Volunteer Behavioral Health - Hiwassee Mental Health Center TN 37354

About Volunteer Behavioral Health – Hiwassee Mental Health Center

Volunteer Behavioral Health – Hiwassee Mental Health Center, located in Madisonville, Tennessee is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include relapse prevention.

Specialty rehab programs at Volunteer Behavioral Health – Hiwassee Mental Health Center include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at Volunteer Behavioral Health – Hiwassee Mental Health Center will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers.

Volunteer Behavioral Health – Hiwassee Mental Health Center has received accreditations from CARF.

Latest Reviews

Shannon M
4 weeks ago on Google
1
After multiple appointments over two weeks+, I m still getting the run around on medication. The communication between staff and patients is beyond poor. I traveled 30 minutes to the office at 9:00am this morning. When leaving at 9:30, I was told my prescription was currently being sent to the pharmacy. Upon arrival to the pharmacy at 10:15, still no prescriptions. I called multiple times throughout the day, and was given conflicting and contradictory information. I requested to speak with an office manager only to be placed on hold for 20 minutes, then hung up on. 5pm the office closes and still no prescriptions, nor even the courtesy of a returned call. Not to mention the prescribing physician is only available on Wednesdays and Fridays. I have severe ADHD, to which the physician even stated is paralyzing without medication. Yet, I ve been stuck in limbo, with unacceptable communication. I was told by the front desk they don t know what to tell me. This is a mental health facility!!!!!!! I guess I ll wait two more days now being as today is Wednesday for some sort of update. I m a new patient and not impressed. I requested the CEO s contact information, and was denied. I m frustrated and upset, to say the least.
Daniel Martin
1 month ago on Google
5
Carrie Leonard
3 months ago on Google
1
Dint take my insurance. Only tenn care. I work hard for my insurance. I need mental health care. Not good place

Location

Accepted Insurance

Volunteer Behavioral Health – Hiwassee Mental Health Center works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

employee-assistance iconEmployee Assistance Program

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. Services include individual, couples, family and group therapy. Outpatient treatment services address mental health conditions, addiction and co-occurring disorders. These services are available at each location throughout VBHCS.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Addiction Recovery Program provides recovery-oriented support for individuals with addiction or co-occurring disorders. Services include individual and group formats for relapse prevention and recovery skills development.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (423) 442-9850
Building icon

520 Cook Street
Suite I
Madisonville, TN 37354

Reviews of Volunteer Behavioral Health – Hiwassee Mental Health Center

2.7/5 (17 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (17 reviews)
Shannon M
4 weeks ago
1

After multiple appointments over two weeks+, I m still getting the run around on medication. The communication between staff and patients is beyond poor. I traveled 30 minutes to the office at 9:00am this morning. When leaving at 9:30, I was told my prescription was currently being sent to the pharmacy. Upon arrival to the pharmacy at 10:15, still no prescriptions. I called multiple times throughout the day, and was given conflicting and contradictory information. I requested to speak with an office manager only to be placed on hold for 20 minutes, then hung up on. 5pm the office closes and still no prescriptions, nor even the courtesy of a returned call. Not to mention the prescribing physician is only available on Wednesdays and Fridays. I have severe ADHD, to which the physician even stated is paralyzing without medication. Yet, I ve been stuck in limbo, with unacceptable communication. I was told by the front desk they don t know what to tell me. This is a mental health facility!!!!!!! I guess I ll wait two more days now being as today is Wednesday for some sort of update. I m a new patient and not impressed. I requested the CEO s contact information, and was denied. I m frustrated and upset, to say the least.

Daniel Martin
1 month ago
5

Carrie Leonard
3 months ago
1

Dint take my insurance. Only tenn care. I work hard for my insurance. I need mental health care. Not good place

Jaden Gibson
4 months ago
5

I have gone to hiwassee since I was a child and I'm 22 now and still on going, they have helped me the best of there ability and I'm grateful for them, there so nice and comforting as well as welcoming.

Ashlea Wood
7 months ago
5

Carla in intake has been an incredible help so far. Got me in for a same day appointment and was very patient and friendly!

Brett Tillman
9 months ago
1

I would only go back as an absolute last resort.

Breanna Allen
10 months ago
5

Despite all the negative commentary, I go here for my medical condition and will be taking my son here as well. I have no issues. The staff is not rude to me and they take care of me. Thank you Hiwassee.

Star Davis
1 year ago
5

Matt Brown
1 year ago
1

I have been going to this place for years. However, today the secretary Betsy was so rude! I left and was upset and disgusted. I am bi-polar and my mental health is very important to me! This Betsy lady is rude and has a poor attitude. She should NOT be working in A mental health facility. Running the patient s away!

Jeff
2 years ago
1

Left here today and will be removing myself as a patient rude staff and just overall very disappointed in my treatment.

Karien Smith
2 years ago
2

While there are a few members who are nice and respectful most of the staff are very disrespectful. I've been told; "I'm hanging up on you now and calling corporate ", "he missed his appointment so we can't help him if he runs out of medicine" (I been sick all day), it's never ending. My child use to go here and had the same great lady for a while. Once she left they never kept the same people, they just rotated out constantly. I was hoping it would be better this time, but I guess not.

Rebecca Webb
4 years ago
1

Front desk person isn't at all helpful. Always having an issue with her. I wouldn't use this place if my child didn't need to see the doctor for his medicine. Everyone else seems to be okay you just can't get help from the front desk

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