Volunteer Behavioral Health – Cumberland Mental Health Services

Indian Lake Road 133
Hendersonville, TN 37075

Volunteer Behavioral Health - Cumberland Mental Health Services TN 37075

About Volunteer Behavioral Health – Cumberland Mental Health Services

Volunteer Behavioral Health Care System serves the Tennessee community. The Henderson location offers an addiction recovery program, outpatient therapy, psychiatric medication management, telehealth and supervised probation offender treatment among other things.

Their outpatient program for addiction and co-occurring disorders helps you gain the skills you need to live a healthy, sober lifestyle. Treatment might include group, family and individual therapy sessions. Having your family involved in your recovery is important. Whenever possible, your family will be involved in your treatment.

They have a general and an intensive program. You’ll get the same level of care at both. But the intensive version has more therapeutic hours per week. In this option, you’ll meet three hours a day, at least 3 days a week. Ongoing support after you finish treatment is available once you complete the intensive outpatient program.

Opinions of this clinic are mixed. Many former clients complain about not being able to get a hold of anyone on the phone or having appointments canceled. Lack of professionalism is also a common complaint.

Latest Reviews

Try Me
1 month ago on Google
1
Quite possibly the worst place to go for your mental health. If you didn't have anxiety before, you will after having to worry if they will call or not, if you will get your med refilled or not. The office staff is extremely rude, except for one and she truly is the kindest if you are lucky enough for her to answer your call. The main provider I see is wonderful, but the staff are not considerate or professional overall. And some talk down to you. It's sad. It used to be a great place and over the last decade it's been awful. They need training for the office staff and a pay raise. They probably aren't paid enough and get the bottom barrel to work for them.
Ashley Benton
2 months ago on Google
1
Seems that sometimes they play by the rules but then sometimes they don t. Going 5 days now with no meds. I have severe depression and anxiety. It s never been a problem to get my script sent in before but today it is. Gee thanks guys. This should be a wonderful weekend.
ashley mckinnon
7 months ago on Google
1
Unethical, unprofessional, please do not take your kids there !

Location

Accepted Insurance

Volunteer Behavioral Health – Cumberland Mental Health Services works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

employee-assistance iconEmployee Assistance Program

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. Services include individual, couples, family and group therapy. Outpatient treatment services address mental health conditions, addiction and co-occurring disorders. These services are available at each location throughout VBHCS.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Addiction Recovery Program provides recovery-oriented support for individuals with addiction or co-occurring disorders. Services include individual and group formats for relapse prevention and recovery skills development.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (615) 824-5801
Building icon

Indian Lake Road 133
Hendersonville, TN 37075

Edited by:
Anna Spooner

Reviews of Volunteer Behavioral Health – Cumberland Mental Health Services

2.07/5 (18 reviews)
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Reviews

5

It helped my kids so much! I'm happy and thrilled and thankful to these guys for giving my children their childhood back.

Reviewed on 1/7/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

1.9 (17 reviews)
Try Me
1 month ago
1

Quite possibly the worst place to go for your mental health. If you didn't have anxiety before, you will after having to worry if they will call or not, if you will get your med refilled or not. The office staff is extremely rude, except for one and she truly is the kindest if you are lucky enough for her to answer your call. The main provider I see is wonderful, but the staff are not considerate or professional overall. And some talk down to you. It's sad. It used to be a great place and over the last decade it's been awful. They need training for the office staff and a pay raise. They probably aren't paid enough and get the bottom barrel to work for them.

Ashley Benton
2 months ago
1

Seems that sometimes they play by the rules but then sometimes they don t. Going 5 days now with no meds. I have severe depression and anxiety. It s never been a problem to get my script sent in before but today it is. Gee thanks guys. This should be a wonderful weekend.

ashley mckinnon
7 months ago
1

Unethical, unprofessional, please do not take your kids there !

Allie Rose
1 year ago
1

They are closed 3 days of out the week so if you need to speak to anyone good luck getting ahold of them

Rabbit Dawg
2 years ago
5

Nice people. Professional & caring in a tough world.

Rhen
2 years ago
1

I can t put into a review how particularly frustrating my experience has been with them. I m sure most of them are nice and care about what they do but as a whole its a surprisingly bad system with little to no communication - even when said situation required it. Phone calls cut off, it s almost impossible to contact your designated nurse, and messages to them get lost or not returned.Google gave a better assessment of meds and what to prescribe them for. With inaccurate paperwork and defensiveness/pushiness (atleast from my nurse practitioner) when working with me to properly prescribe meds I am also on board with.Do not recommend even when your doctor does.

susie williams
2 years ago
1

Unacceptable services at this location. They re scheduling, then canceling phone appointments after checking you in and waiting for them. We re missing classes because of these appointments. They re not respectful of your time when you have to wait hours for a phone call, then, they tell you they have to reschedule, or they just don t call back.

Jaded Farshore
2 years ago
1

My last appointment I made with them I sat and waited in the lobby for over six hours before I was even checked in.

Shannon Collins
2 years ago
1

This mental health facility will leave you without meds and never give you a call back. It's inhumane and extremely unprofessional! If you want to go crazy, go to Cumberland mental health.

Jawanza Wetzel
2 years ago
1

The office is very unprofessional. I work for a group home setting and called to set up an appointment for my client. To my face the person who took my call said this group home is crazy. I asked to speak to her manager and was given the voicemail. I then called called to get her name and she hang up the phone in my face. I then called back and a guy answered the phone who said he was manager and refused to give me her name. I will not stop until I find out who she is . I would not take my dog here if I had one LOL. I'm only giving the star because it wouldn't let me post without it.

David Morris
2 years ago
1

This business is very unprofessional and seems like they don t know what they re doing. I ve had to reschedule my med service appointment 3 times now. I m told an appointment time and it s never at that time. For example my appointment this morning was at 7:30am. It s currently 8:46 am and I m just now being put on the schedule. ridiculous. I work a full time job and have a busy schedule while also trying to manage my mental health. I ve been on my medication for 3 weeks with no advice or guidance. this is outrageous and very frustrating. if you want help look elsewhere.

Hailey Diggs
3 years ago
5

They are amazing. That s all I can say

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