They have reschedule my appointment FIVE time now, I'm not comig back here I need a place where people are commited to their job
About Volunteer Behavioral Health – Gallatin Campus
Volunteer Behavioral Health - Gallatin Campus offers comprehensive treatment and recovery services for substance use and co-occurring disorders in Gallatin, Tennessee. Their major goal is to help you develop the skills necessary to maintain a recovery focused and healthy lifestyle. Phone appointments are available to accommodate your needs.
Both individuals and families can benefit from their outpatient therapy. This treatment includes group, family and individual counseling sessions. Family members are actively encouraged to participate in each person’s treatment journey, as they are seen as an essential component of the healing process.
Their counseling services address mental health, co-occurring disorders and family dynamics for both adults and children. Counselors help you manage behavioral health issues by using evidence based techniques. Individualized treatment plans help you and your family overcome obstacles and become the best versions of yourselves.
For those with severe mental illness, there is a dedicated care management service available. The connection this program offers between medical care, mental health services and community resources is crucial. In addition to minimizing social barriers, care managers monitor and modify the integrated treatment plan on a regular basis to support your progress.
For people with substance use disorders or co-occurring disorders, their intensive outpatient program (IOP) provides organized research based treatment. Over the course of 12 weeks, this program provides three hour group sessions three days a week for a total of 36 group sessions. Clients are awarded certificates upon completion as a testament to their accomplishment.
The IOP includes aftercare and continuing support that are essential to maintaining your recovery. Their care managers facilitate access to resources like food banks, clothing and transportation. They are prepared to assist you with scheduling appointments and will advocate for your needs. Their committed staff makes sure that assistance is always accessible by being available to clients without the need for appointments.
Latest Reviews
I don t even know what to say. The entire staff is so incompetent you question whether or not what you re experiencing is actually reality. Anytime you have to deal with any staff member it feels like you re in the twilight zone. I have never experienced such incompetence from an entire office staff before. It s truly unbelievable.
I highly recommend Cumberland Mental Health as your health care provider for your mental health needs or whatever type of services you're seeking help with. I myself have been a patient of Cumberland Mental Health for quite some time.. years.. I started off going to the Hendersonville location yrs bk when I lived out that way,, which I also have nothing but great things to say about that location as well. I've also been to the Gallatin location. Their staff is amazing!! Always SO fiendly, informative, helpful, & there to greet you with a smile as you walk in... There's nothing worse then going into a Dr.s office (where post people would rather go/be anywhere else but the doctors.. lol) & not being greeted at all, or being given the stare down face that gives the look of the ole "Who are you? Why are you here? What do you want..?!" kinda face... lol! Ugh that's the worst! No worries for that when you walk into any of the Cumberland Mental Health offices! I can assure you of that! Front desk staff are always so sweet, helpful, & get you checked in in a timely organized fashion.. No chaos, confusion , or waiting to be seen for hours past your appointment time.. I can say in all honesty I've never had to wait longer then 10 to 15mins at the most to be called back. That's a huge deal for us mommy's, working moms (& dads), or all humans in general.. We all have things to do, & places to be.. So sitting in a doctor's office waiting room is never ideal for anyone. At the same time, things do happen & I always understand when a Dr. or therapist is running behind one day or overflowed with patients/appts.. I get it. They're doing their jobs & they're doing it to the best of their ability to help all of us. So for me personally. So to wrap this up... I personally love Cumberland Mental Health & all their staff. Not just my provider... the secatorial ladies, the nurse, the therapist/case workers who never fail to always take a few minutes to tlk with me, ask me if I'm doing well, or if I need anything! Not only in the office, but they call periodically through the month to check up on me and that's so important and kind in my opinion! They're a solid 5 star doctor's office in my book!
I have been to several different mental health facilities and this by far is the best. One of the office worker came and personally apologize because everything was taking so long. Which I told them was okay because I understood. Because they are honestly doing their best to get everything done. They have so many task to do and they are handling it very professionally.
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
7.6 / 10
Gallery
Location
Accepted Insurance
TennCare
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Employee Assistance ProgramAddiction Treatments
Levels of Care
Outpatient Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. Services include individual, couples, family and group therapy. Outpatient treatment services address mental health conditions, addiction and co-occurring disorders. These services are available at each location throughout VBHCS.
Aftercare Support Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Addiction Recovery Program provides recovery-oriented support for individuals with addiction or co-occurring disorders. Services include individual and group formats for relapse prevention and recovery skills development.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Amenities
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Private Setting
Staff & Accreditations
Staff
Phyllis Persinger
President/CEO
Gala Murray
Chief Compliance Officer
Angie Hampton
Chief Administrative Officer
Aaron Hall
Chief Information and Technology Officer
Dawn Carlton
CFO
Missy Johnson
Chief Human Resources Officer
Richard French
Executive VP
Amanda Cook
Chief Business Development Officer
Accreditations
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
Contact Information
(615) 452-1354 
510 East Main Street
Gallatin, TN 37066
Get Help Now - 615-437-0407
Who Answers?
Who Answers?
Fact checked and written by:
Sehar Uddin
Edited by:
Kerry Nenn, BSW
