Vista Medical Center West – Behavioral Health

Closed: Waukegan, Illinois
Vista Medical Center West - Behavioral Health IL 60085

About Vista Medical Center West – Behavioral Health

Vista Medical Center West – Behavioral Health, located in Waukegan, Illinois is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Vista Medical Center West – Behavioral Health include age-appropriate treatment for teens addressing adolescent-specific issues, age-sensitive addiction treatment considering health and life-stage issues of older adults, and accessible addiction treatment using sign language and adapted communication methods.

Latest Reviews

Anime Wonder
4 weeks ago on Google
1
Absolutely horrible, Would not recommend. Most of the staff either violated HIPPA violations trying to be buddy buddy with patients, or were just straight up rude and ignored you. On top of that, the food was questionable at best. Do NOT go here if you have the choice, otherwise, I feel so sorry for you. It's no better than jail.
Emily Barszczewski
4 weeks ago on Google
1
I dont know why this place is still standing, what is worse is that doctors that are supposed to help us do the exact opposite. What is actually going on with people, they are so stupid if they send someone to this place.
J
4 weeks ago on Google
1
Some of the staff are questionable and shouldn t be medical professionals. I was harassed at by the staff initially when I arrived there because I was manic. Some of the staff are genuinely nice and care, but it seems like there are too many people who don t care and like to take advantage of people in a bad, unfortunate situation.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.2 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Reviews of Vista Medical Center West – Behavioral Health

2.2/5 (225 reviews)
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Google Reviews

2.2 (225 reviews)
Anime Wonder
4 weeks ago
1

Absolutely horrible, Would not recommend. Most of the staff either violated HIPPA violations trying to be buddy buddy with patients, or were just straight up rude and ignored you. On top of that, the food was questionable at best. Do NOT go here if you have the choice, otherwise, I feel so sorry for you. It's no better than jail.

Emily Barszczewski
4 weeks ago
1

I dont know why this place is still standing, what is worse is that doctors that are supposed to help us do the exact opposite. What is actually going on with people, they are so stupid if they send someone to this place.

J
4 weeks ago
1

Some of the staff are questionable and shouldn t be medical professionals. I was harassed at by the staff initially when I arrived there because I was manic. Some of the staff are genuinely nice and care, but it seems like there are too many people who don t care and like to take advantage of people in a bad, unfortunate situation.

M V
1 month ago
1

front desk was very rude. I received a call from here which was a family member, I answered the phone & was asked who is this I said my name and that im just answering a call I got they then put me on hold for 25 mins. I then hung up & called back to see if maybe the family member was trying to contact me, front desk said I can t tell you anything. I said ok I received a call & was placed on hold so I just needed to know if it was my family member or staff calling me. the lady said sorry can t help I suggest you hang up. I said well can I be transferred to another staff member the front desk said no im only front desk im can t help you & hung up the phone. this was an older woman s voice l. She was no help & very rude. especially when I was just returning a call, she very well could have transferred me to someone who could help.

Response from the owner1 month ago
M V, thank you for bringing this to our attention. We are very sorry to hear about your experience and regret that your interaction with our front desk did not meet your expectations. Providing respectful and helpful service is our priority, and your feedback is essential in identifying areas where we can improve. It would be very helpful if you could provide additional details, such as the date and time you contacted us, so that we can investigate this matter further. Please email us at wecare@lakebehavioralhospital.com. Your input is much appreciated as we work to enhance the experiences of those we serve, and we look forward to hearing from you. Thank you again.
Jud B
1 month ago
5

Response from the owner1 month ago
Thank you for sharing your feedback! We value all input and ensure it is shared with our team. Your recognition of their hard work is greatly appreciated. Thank you again!
Ajibulu Michael
1 month ago
5

Response from the owner1 month ago
Thank you for the 5-star review! We appreciate you!
Trey Roby
1 month ago
3

Response from the owner1 month ago
Thank you for taking the time to leave some feedback! If there are any specific details you'd like to share with us please do so by emailing us here- wecare@lakebehavioralhospital.com
Brad Walker
1 month ago
3

My experience was a little more 50-50 than most on here, I was there for 8 days, and I found the techs and nurses to be actually pretty damn wonderful - I was on both 2a and 3a throughout my stay. Now as for the doctors? In 8 days i spent a grand total of maybe 6 minutes with my assigned psychiatrist (Dr Hirsch) who stripped me off of all of my medication and put me onto withdrawal medication (I was there for anxiety and have never had a drug problem, or used them for that matter) for 3 days before also taking me off that and leaving me on ineffective meds that I told him (daily during my 30 seconds of time with him) that were absolutely not working.The tech staff on both floors was awesome - the facility is OK for what it is and the food is actually pretty good at times. I thought the nurses were wonderful on both floors - although they need to fix their second elevator sometimes as a group getting to the cafeteria took forever in and of itself.All in all, get rid of the bum doctors who dont listen and dont care, find docs who care as much as the support staff do. I didnt hate my stay, but I hated my doctorOh my god and FFS get beds that dont destroy backs sweet mother of god

Response from the owner1 month ago
Thank you for taking the time to provide your feedback. We are pleased to hear your positive remarks about our nursing and tech staff, and we will certainly share your kind words with them. At Lake Behavioral Hospital, we strive to create a supportive environment, and feedback like yours helps us recognize areas where we succeed. While we cannot address specific patient experiences in a public forum, we are committed to reviewing this feedback with the appropriate teams to ensure our Psychiatrists and Providers provide the highest quality care. We value your input about medication management and facility conditions. We will assess these areas, including reviewing elevator performance and exploring ways to enhance patient comfort. If you want to discuss your experience further, please contact us at wecare@lakebehavioralhospital.com. Your insights help us improve, and we appreciate the opportunity to address any worries. Thank you again.
gloria C Varela
1 month ago
1

Do not take your loved ones to this hospital. They should close this hospital for being inhumane. My daughter was treated very badly. She had to beg to be taken to the emergency hospital. They took her whenever they wanted to. They stole her shoes. No one deserves to be treated this way in a place according to professionals to help them. The treatment you gave my daughter is more depressed just remembering all the bad treatment you gave her. . Inhuman. I hope they close this hospital

Sharkie48
2 months ago
1

Do not send a loved one here at all costs, and if any family member has had a loved one here and they have damage from a blood draw, seek medical attention. My godson told me after the first blood draw from an elderly man who he said wasn't American but didn't know the nationality, which that doesn't make a difference, just trying to describe the man, drew blood he felt an electric shock like feeling and refused to let him take blood anymore, now has nerve damage to his arm. He had been complaining since August of pain in his right arm but never showed me the knots nor that he was having trouble grasping things without tremendous pain. I took him to his PCP after a blood draw where the phlebotomist felt the knots and told me he needed to see his doctor, they were even unable to get blood from that arm. His PCP stated she believes he has severe nerve damage and has referred him to see a neurologist. My godson told me this man did this to many, many others while he was there. I was called and told he was refusing his blood draws, I told them no, he was refusing for the same man to draw his blood, he would gladly let someone else. He has great veins as documented by his medical providers so how this happened is beyond me. I told him to let staff know his arm was hurting, which he did, but no one bothered to check him out or do anything. This is completely unacceptable!! How many others have had this done to them, I'm sure quite a few. He sees his neurologist Monday. I'm praying for the best Shame on this place for the poor treatment of the people who are there for help!! There were many more issues such as a nurse bullying him telling him his mom should have suffocated him when he was born because he was tired of freezing everyday, it is on camera with this nurse being in his face, is this how this facility believes is acceptable saying things like this is going to actually help someone in a crisis? All of that stuff I just brushed off but this damage to his arm from someone who clearly should retire is something he is going to have to deal with for a long time, if not for the rest of his life! I spoke with Shari and told her these bad reviews are spot on, she stated that no one would want to give a good review at a psych facility, seriously? I see a few here and I've read reviews from a local facility that has over 4 stars with excellent reviews. He already has a lot to deal with and now another issue caused by an incompetent phlebotomist, I assume he was qualified, truly don't know but my godson has had many, many blood draws and has not once had any issues until being at this place!

Response from the owner1 month ago
Thank you for bringing these concerns to our attention. At LBH, we are committed to ensuring the highest standard of care and take all feedback seriously. We are committed to reviewing the concerns raised here and working with our lab to ensure that all lab techs meet our expectations for safety and professionalism. We are also committed to revisiting communication protocols to ensure that our team promptly addresses any discomfort or concerns brought to us by patients. We need more information, so please contact our Patient Advocate contact us directly at 847-603-3990 so we can better understand the situation. Thank you again for your feedback it is vital to our efforts to continuously improve care and services.
Josh Brink
2 months ago
1

Moat awful place I've been to out of the 5 to 6. Lawyer up.

Response from the owner1 month ago
Hi Josh, we take our reviews very seriously and actively work to run our facility in a way that is beneficial to all who enter. Would you mind emailing us at wecare@lakebehavioralhospital.com so we can get more details? Your experience really matters, and we hope to have the opportunity to make it right!
Erika Farr
2 months ago
1

I was sent to this hospital from the emergency room in Bolingbrook with no option to go here. I have a severe gluten and nut allergy and the facility could not handle my food allergies. Every meal I was given boiled chicken and nothing else with it (sometimes I was lucky and I got a potato with it). They were serving peanut butter and jelly sandwiches as snacks on the unit without cleaning anything and did not care that I had such a sever allergy to nuts. They just told me to stay in my room and not come out to the common area as a solution. The doctor did not care that I was getting mistreated with my food allergies. He also kept me there for 19 days and took me off all of my medication rather than just adjust it all. Eventually with enough people calling and complaining about my food situation they bought me chipotle to make it right for one meal. While I was on the unit my roommate was having sex in the room, there were many fights going on, and the staff did not care about anything except the times we were forced to be in our rooms throughout the day. I would never suggest this hospital as it just makes things worse. If I could I'd give it zero stars.

Response from the owner1 month ago
Thank you for sharing your feedback. At Lake Behavioral Hospital, we are committed to fostering a safe, supportive environment and accommodating the needs of all individuals in our care. We want to assure you that we do not serve nut products or boiled chicken, and we follow strict protocols to meet dietary needs. Additionally, there are no records indicating that Chipotle was ordered during any patient stay. We take all feedback seriously and adhere to policies that ensure safe and respectful interactions between patients, including roommate arrangements and behavior management. While we are unable to discuss or confirm any specific details publicly, we take every concern seriously and welcome further dialogue. If you would like to provide additional details or speak with us directly, please contact us at wecare@lakebehavioralhospital.com. Your input is important, and we are here to help.
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