Maui VA Clinic

203 Hoohana Street
Suite 303
Kahului, HI 96732

VA Pacific Islands Health Care System - Maui CBOC HI 96732

About Maui VA Clinic

Maui CBOC, part of VA Pacific Islands Health Care System, provides primary health care to eligible veterans using available resources. Maui CBOC is located in Kahului, Hawaii.

VA Pacific Islands Health Care System exists “to serve the veteran who served us” through the delivery of timely quality care by staff who demonstrate outstanding customer service. They hope to serve and honor the nation’s veterans following President Lincoln’s promise “To care for him who shall have borne the battle, and for his widow, and his orphan”.

The VA provides Military Sexual Trauma (MST) counseling and treatment in a free and confidential manner. The treatment is for both male and female veterans for mental and physical conditions. Military Sexual Trauma (MS) is the term used to refer to sexual assault or sexual harassment that occurred while the Veteran was in the military.

They also provide Veterans with Telehealth, for access to health care that is timely, more convenient and easier to access through the use of new healthcare technology including video conferencing and health monitoring devices that can connect patients to their health care team.

Latest Reviews

Amy T
1 year ago on Google
1
Extremely unresponsive and extremely slow. It took a month to get my records transferred from the mainland. Even then, they seemed to not ever be able to access any of my past medical history. I had to start all over with multiple doctors visits in various departments. Definitely not a fluke when 3 different departments have the same problem with communication. It took at least 3 months just to get scheduled with each one. I have called and had to leave a message multiple times, emailed, used secure message and even gone in in-person several times. All the while, when I do finally reach a person, though they are most often polite and apologetic, I still don t get access to anyone who can actually schedule an appointment. It s always, leave your name and number and we ll have someone call you back. But they never do. 3 months waiting for medication, 6 months waiting for new eyeglasses, 7 months still trying to get any kind of mental health treatment, 1 month now waiting to get an appointment for a back injury, and never received any phone call back from my PCP trying to get a follow-up after a broken ankle that took me to the ER 6 months ago. One nurse suggested I call the main VA headquarters to complain, though she couldn t give me a phone number. So I looked online, and guess what 3 hour hold time! Absolutely the worst I ve experienced in the US, not just with the VA, but in all healthcare I ve ever received in my life.
polly davis
1 year ago on Google
5
KellyLynn Annin
1 year ago on Google
5
Excellent, caring knowledge staff. THEY LOVE THEIR VETS!!!

Location

Accepted Insurance

Maui VA Clinic works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

free iconFree

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Per session payment lets you pay for each treatment at the time of service. You may also pay for a certain number of sessions up front and then pay for more if needed. This format allows you to tailor the financial investment to your specific needs and avoid having a large lump sum payment due at the end of the treatment program.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

During cognitive behavioral therapy in Hawaii, patients learn about their mental and behavioral health conditions and then learn techniques to help them change their patterns of thinking and behavior. Tools such as stress management, coping, and assertiveness are used to break free from patterns of substance abuse.

Within a group therapy environment, people can see other individuals walk through a successful recovery and model behaviors that provide them with inspiration and practical examples of how to manage their addiction and maintain their sobriety within the community.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Sometimes, as part of a Veteran’s treatment, some members of the Veteran’s immediate family or the Veteran’s legal guardian may be included and receive services, such as family therapy, marriage counseling, grief counseling, etc. Family members might learn how to recognize symptoms and support recovery. In some treatment settings, a brief course of couples counseling or family therapy may be offered.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • beach iconBeach Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 66

Contact Information

Phone icon (808) 871-2454
Building icon

203 Hoohana Street
Suite 303
Kahului, HI 96732

Reviews of Maui VA Clinic

3.3/5 (12 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.3 (12 reviews)
Amy T
1 year ago
1

Extremely unresponsive and extremely slow. It took a month to get my records transferred from the mainland. Even then, they seemed to not ever be able to access any of my past medical history. I had to start all over with multiple doctors visits in various departments. Definitely not a fluke when 3 different departments have the same problem with communication. It took at least 3 months just to get scheduled with each one. I have called and had to leave a message multiple times, emailed, used secure message and even gone in in-person several times. All the while, when I do finally reach a person, though they are most often polite and apologetic, I still don t get access to anyone who can actually schedule an appointment. It s always, leave your name and number and we ll have someone call you back. But they never do. 3 months waiting for medication, 6 months waiting for new eyeglasses, 7 months still trying to get any kind of mental health treatment, 1 month now waiting to get an appointment for a back injury, and never received any phone call back from my PCP trying to get a follow-up after a broken ankle that took me to the ER 6 months ago. One nurse suggested I call the main VA headquarters to complain, though she couldn t give me a phone number. So I looked online, and guess what 3 hour hold time! Absolutely the worst I ve experienced in the US, not just with the VA, but in all healthcare I ve ever received in my life.

Wansen
1 year ago
1

Really weird place. Some people are really friendly and caring and some seem downright crazy. I waited days to get some ear drops for an infection that they diagnosed because they couldn t get a prescription phoned in correctly. They repeatedly blamed the pharmacy when it was obvious that it was their fault then claimed they were under staffed when the place was empty of patients On my second visit trying to get a prescription, the Nurse Manager lied right to my face when she said that my prescription would be phone in. No surprise once again the pharmacy told me nothing was received.When I finally obtained the prescription the pharmacist said that the Maui VA left several important things off the form and it almost impossible to fulfill the prescription until she rewrote most of it.Some of the people there are petty and have absolutely no integrity let alone honesty. They shouldn t even be working in any type of medical capacity let alone with veterans.

polly davis
1 year ago
5

KellyLynn Annin
1 year ago
5

Excellent, caring knowledge staff. THEY LOVE THEIR VETS!!!

Michael Hernandez Jr (Chuco)
2 years ago
1

I was being seen for mental Health issues with Dr. Heidi Summers for about 4 years. In Sept. 2021 she told me that I suffer from TBI which has plagued me since 2016 with debilitating symptoms. That I'm having a manic episode then cancel future appts. and medication for PTSD, Post concussion syndrome, etc. What the hell. I recorded the video call that we had that day and not one time did I mention suicide. I ALSO GOT THE FALSE POLICE REPORT SHE MADE THAT CAUSED ME GREAT DISTRESS BUT I NEVER GIVE SUICIDE A CHANCE TO MANIFEST.

Michael Sciuto
3 years ago
5

Has improved 100% over the years.

Grace Cabanas
4 years ago
5

Tom Solich
5 years ago
4

Ayayron O'Shaghennesey
5 years ago
5

Rod Carlson
7 years ago
2

Joe Breault
7 years ago
4

Romel Sandoval
7 years ago
2

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