VA Northeast Ohio Healthcare System – Lake County VA Outpatient Clinic

35000 Kaiser Court
Willoughby, OH 44094

VA Northeast Ohio Healthcare System - Lake County VA Outpatient Clinic OH 44094

About VA Northeast Ohio Healthcare System – Lake County VA Outpatient Clinic

VA Northeast Ohio Healthcare System ā€“ Lake County VA Outpatient Clinic is an outpatient medical facility for veterans in Willoughby, Ohio. They provide a variety of medical services including addiction treatment, mental health care, optometry, primary care, and radiology. Specialized programming is available for PTSD care, women, and toxic exposure screening.

The mental health and addiction treatment programs include individual and group therapy, medication-assisted therapy, and peer support. You can also expect these programs to address homelessness, gambling addiction, unemployment, and health maintenance. To treat opioid use disorder, methdone, naloxone, and naltrexone are used to eliminate withdrawal symptoms, reduce drug cravings, and help sustain long term recovery. Cognitive behavioral therapy is used to help you address thought patterns and change behaviors. Motivational interviewing will help you detect and strengthen your personal motivations for change. Using these approaches will help address substance abuse behaviors.

Former clients say this clinic provides excellent care, is professional, and has an empathetic staff. Other clients mention long wait times.

Latest Reviews

Jamie Fiscus
1 month ago on Google
1
Every single time I call I get put on hold then hung up on. All that I need is a phone number!! Ughhhhhh so frustrating!
Nicholas Baron
1 month ago on Google
1
This is not a complaint just against this office but the whole VA in general. Not only was my claims denied despite honorable service (like a lot of vets ) but because I busted my butt to get an advanced degree under my own cost and now make a good salary they refuse to see me for healthcare . Classic VA, constant let down for veterans. Thanks for nothing.
Aiden Churape
2 months ago on Google
2
Front clerk, according to him they do not take any lab walk ins after 3. Been coming to this facility since January and never had an issue with that with previous clerks. He wasn't rude but he did said that maybe it was after 3 and it is what it is. I arrived at 3:07. Last appointment is 3:15. Facility was empty.

Location

Accepted Insurance

VA Northeast Ohio Healthcare System – Lake County VA Outpatient Clinic works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

free iconFree

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs are designed to ensure clients receive continuing care while in the maintenance phase of recovery. Some clients may be in outpatient treatment, which is generally considered to be an element of drug rehab aftercare. The specific services provided in these programs are often determined by the client's case manager and care team in consultation with the client. Common services include peer coaching, career counseling, and 12 step program induction.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
A sober living home in Ohio is often recommended for those completing a drug rehab program. When you leave the structured setting of rehab, returning home can trigger relapse due to the abrupt change in environment. Men's and women's sober living homes act as transitional spaces to continue developing tools for recovery before fully re-entering society. It gives you time to adjust to the demands of life, in a setting that is free from substances.
medically-assisted-detox iconMedically Assisted Detox
Medical detox involves clearing your body of drugs and/or alcohol under the 24/7 care of licensed medical professionals. If you've become dependent on alcohol or drugs (like benzodiazepines or opioids), quitting abruptly can have uncomfortable and even dangerous side effects. The purpose of medically assisted detox is to keep you as safe and comfortable as possible during this process. Medications like Suboxone or Vivitrol may be provided if necessary to mitigate any withdrawal symptoms.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Ohio provides comprehensive treatment to address the physical and psychological needs of those struggling with substance use disorders. This may involve inpatient and/or outpatient care.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

eye-movement iconEye Movement Desensitization And Reprocessing

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Experiential therapy in Ohio is a hands on intervention method that focuses on doing and feeling. The method is client centered and tailored to the individual's interests. It may include drama therapy, animal assisted therapy, martial arts, or wilderness therapy.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2416

Contact Information

Phone icon (440) 269-4600
Building icon

35000 Kaiser Court
Willoughby, OH 44094

Fact checked and written by:
Kelly Junco, CPC, CPRC, BA, BS
Edited by:
Anna Spooner

Reviews of VA Northeast Ohio Healthcare System – Lake County VA Outpatient Clinic

3.7/5 (19 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.7 (19 reviews)
Jamie Fiscus
1 month ago
1

Every single time I call I get put on hold then hung up on. All that I need is a phone number!! Ughhhhhh so frustrating!

Nicholas Baron
1 month ago
1

This is not a complaint just against this office but the whole VA in general. Not only was my claims denied despite honorable service (like a lot of vets ) but because I busted my butt to get an advanced degree under my own cost and now make a good salary they refuse to see me for healthcare . Classic VA, constant let down for veterans. Thanks for nothing.

Aiden Churape
2 months ago
2

Front clerk, according to him they do not take any lab walk ins after 3. Been coming to this facility since January and never had an issue with that with previous clerks. He wasn't rude but he did said that maybe it was after 3 and it is what it is. I arrived at 3:07. Last appointment is 3:15. Facility was empty.

Walter Scott
4 months ago
4

Greg Pikus
5 months ago
1

Every time I go to this place, they mispronounce my last name in an offensive manner. I spent about an average of 1.5 hrs. here for a 15 min appointment. I get weekly automated phone calls from the Northeast Ohio VA system with no voicemails or point of contact. I call the number back and there is no way of knowing who was calling and for what reason. I call the local number and it is almost impossible to reach anyone via phone due to their system hanging up after pressing any of the numerous options. Also, Painesville was a better location due to it being centrally located in the county.

Rolaine Wantje
5 months ago
2

Husband had a appt at 11:45 for lab work. He wasn't called for his appt until I said something about it. Keep in mind they took in like 4 people before him who had no appt. Appt's should come first and look at your chart to see who has apples and who dont.

Brandon Lorenzo Thompson
1 year ago
5

michael hatton
1 year ago
3

The medical providers and nurses are absolutely amazing and I have never had any issues with them. The old administrative staff and front desk was awesome. Very friendly, helpful, engaging, happy to see you, knowledgeable and seemed to really care. Would be nice to have that again.

Mary McCullar
1 year ago
5

Parking is weird especially for handicap only a few spaces by the door if parking in the back you cannot use that door have to walk to the front

Who
1 year ago
1

Does anyone answer the phone or no? I have been trying to call for 35+ min now. Just want to check the status of an appointment that's all. You say you open at 8am but when do you start answering calls?

John Duka
2 years ago
5

Always personal and professional. Treats veterans with respect.

Brains Ironically (Brains Ironically)
2 years ago
1

Issues:- Made me drive from Painesville to Willoughby just to get my blood pressure checked- Rent-a-cop makes some people wear masks while ignoring you when you point out other people NOT wearing masks- Getting prescriptions refilled is some kind of catch-22, guess I don't need the medication YOU prescribed for me- Patient advocate for the VA doesn't respond, I can only assume it's because they get constant complaints about the same things. Either that or the advocate is as lazy as the rest of the staffGood:- appointments are usually done on time

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