Polk Street VA Clinic

4243 South Polk Street Dallas, TX 75224
DetoxInpatientOutpatient
VA North Texas Health Care System - Polk Street Clinic TX 75224

About Polk Street VA Clinic

Polk Street VA Clinic is located in Dallas, Texas. They treat veterans and their families who are suffering from drug and alcohol misuse. This treatment center specifically is an outpatient (OP) center, which means they treat people who can still function in the outside world without needing 24-hour medical supervision. If you need inpatient care, that’s totally understandable, and there are plenty of clinics nearby that offer those services.

This center also offers dual diagnosis care and medication assisted treatment, or MAT. Dual diagnosis services mean, essentially, that the clinic specializes in treating co-occurring mental health conditions, which can include depression, anxiety, bipolar disorder, PTSD, and schizophrenia. There are other conditions that this covers, of course; these are just some. MAT is important because it can lessen your withdrawal symptoms and reduce cravings that may be tempting you to relapse.

This clinic also offers health maintenance and community support, as well as women’s services like sexual trauma counseling, military sexual trauma treatment, and maternity care.

The counseling services at this clinic include individual counseling, group therapy, and marriage or relationship counseling. There are several specific benefits to each of these services, but let’s break down each.

Individual counseling is sort of what it sounds like. You’ll meet with a professional therapist who can listen to your story, your past, and help you uncover things about your life that may be attributed to your addiction. They’ll also be able to help you learn coping skills and figure out ways to prevent any relapse from occurring.

Latest Reviews

Shunterria Griffin
1 month ago on Google
1
I hate coming here , always took forever to get appointments and worst service ever. Seems like everyone hates their jobs including the doctors. You cannot receive the proper care you need here .
Josh Young
8 months ago on Google
1
I've been coming to this clinic for about 5-7 years now, I've seen 3 different doctors and I've had various degrees of failure. The staff tries to be nice for the most part, but there is a serious lack of communication in this clinic.If a Doctor calls in sick, nobody will call you and let you know. You'll drive all the way up there and then be told your physician can't see you. Gigantic waste of time!!I used to see Dr. Ingram, but I need to find a Doctor who would actually show up to my appointments.... and she flat out doesn't! She's missed multiple appointments with me, so I decided to switch doctors.Upon receiving my new physician they just happened to call in sick that day, so again... A gigantic waste of time. So for the second time I switched doctors again.My new Doctor (Dr. Kumar) who just moved to the Polk Street Clinic is what I received. And I got to be honest, she's pretty rude for a first visit. So rude in fact I asked her if she was having a bad day.Dr. Kumar decided to take me off of the only medication that seems to keep my pain in check.... I'm not exactly thrilled about it. She could care less about what I was saying about this new plan.She told me that she's taken other veterans off of pain checking narcotics and everybody's doing wonderful. Which I thought was hilarious! I asked her if there was a game plan together if this new game plan doesn't work. Well I've come to the assumption that there isn't one at all....The VA concluded (through a study) that keeping veterans on narcotics for pain ends up creating more pain.... If you're on some type of pain narcotics then you clearly understand that, that's not the case. She (Dr. Kumar) wouldn't know because she's never been in long lasting pain (*assumatively)I kept trying to ask questions with Dr. Kumar and she kept telling me she was trying to explain without ever having explained a single thing. I couldn't get my questions out before she would interrupt and assume to know what I was speaking about. So be prepared for that if you end up with Dr. Kumar.So here we are on the cusp of setting me off on this disaster of a game plan. No hope in sight for actual pain relief. (I was even told/asked to take Tai chi because, that would help with my back pain after a quadruple fusion)But here's the funny part, I've actually met Dr. Kumar once before. My father was having a stroke inside of the Dallas VA Dr. Kumar was his physician and sent him home!!! WHILE he was having a full blown STROKE... I sincerely doubt she remembers this, but since my father was blind and in a wheelchair, I was literally in the room with him.I ended up having to take him to the VA Emergency room inside the Dallas hospital. She never even noticed he was having a stroke. He ended up dying. And she has the FKN balls to be rude to me!!!I don't understand why the VA keeps employing these types of physicians. They don't give a damn about veterans in the least bit. They don't care if you're having or if you're in pain or a mental breakdown because, there's absolutely zero accountability or consequences throughout the VA system on any level whatsoever.So be forewarned this is the physicians you're likely to see at the Polk Street clinic.What else can I say, it's part of the VA system and the VA system is giving veterans a second chance to die for their country!
mike thompson
10 months ago on Google
5
Fantastic people work at this location!
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Rehab Score

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8.4 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Therapy sessions that incorporate motivational interviewing focus on OARS: open questions, affirmation, reflections, and summarizing. This facilitates an exchange of information and an empowering of the client to decide for themselves what changes might need to be made in their lives.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

What you eat has a significant effect on your mental and physical health. That's why many addiction recovery programs in Texas incorporate nutrition therapy in their treatment. This therapy teaches you how addiction affects nutrition, what foods are best to eat during recovery, and how to shop for and prepare healthy meals.

Creative arts therapy focuses on creative processes. You may engage in sculpting, dancing, improv, painting, or sketching. These creative outlets provide an opportunity to explore and express difficult emotions.

Their Recreation Therapy program provides treatment and services to Veterans in order to restore wellness or rehabilitate illnesses and disabilities. By offering coordinated quality health care and a variety of recreation resources and activities, Veterans can improve their health, functioning, independence and quality of life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 258430

Contact Information

Phone icon (214) 372-8100
Building icon

4243 South Polk Street
Dallas, TX 75224

Fact checked and written by:
Benjamin Cardenas
Edited by:
Peter Lee, PhD

Reviews of Polk Street VA Clinic

3.4/5 (52 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.4 (52 reviews)
Shunterria Griffin
1 month ago
1

I hate coming here , always took forever to get appointments and worst service ever. Seems like everyone hates their jobs including the doctors. You cannot receive the proper care you need here .

Mike C
1 month ago
1

Steve Polk
8 months ago
5

Josh Young
8 months ago
1

I've been coming to this clinic for about 5-7 years now, I've seen 3 different doctors and I've had various degrees of failure. The staff tries to be nice for the most part, but there is a serious lack of communication in this clinic.If a Doctor calls in sick, nobody will call you and let you know. You'll drive all the way up there and then be told your physician can't see you. Gigantic waste of time!!I used to see Dr. Ingram, but I need to find a Doctor who would actually show up to my appointments.... and she flat out doesn't! She's missed multiple appointments with me, so I decided to switch doctors.Upon receiving my new physician they just happened to call in sick that day, so again... A gigantic waste of time. So for the second time I switched doctors again.My new Doctor (Dr. Kumar) who just moved to the Polk Street Clinic is what I received. And I got to be honest, she's pretty rude for a first visit. So rude in fact I asked her if she was having a bad day.Dr. Kumar decided to take me off of the only medication that seems to keep my pain in check.... I'm not exactly thrilled about it. She could care less about what I was saying about this new plan.She told me that she's taken other veterans off of pain checking narcotics and everybody's doing wonderful. Which I thought was hilarious! I asked her if there was a game plan together if this new game plan doesn't work. Well I've come to the assumption that there isn't one at all....The VA concluded (through a study) that keeping veterans on narcotics for pain ends up creating more pain.... If you're on some type of pain narcotics then you clearly understand that, that's not the case. She (Dr. Kumar) wouldn't know because she's never been in long lasting pain (*assumatively)I kept trying to ask questions with Dr. Kumar and she kept telling me she was trying to explain without ever having explained a single thing. I couldn't get my questions out before she would interrupt and assume to know what I was speaking about. So be prepared for that if you end up with Dr. Kumar.So here we are on the cusp of setting me off on this disaster of a game plan. No hope in sight for actual pain relief. (I was even told/asked to take Tai chi because, that would help with my back pain after a quadruple fusion)But here's the funny part, I've actually met Dr. Kumar once before. My father was having a stroke inside of the Dallas VA Dr. Kumar was his physician and sent him home!!! WHILE he was having a full blown STROKE... I sincerely doubt she remembers this, but since my father was blind and in a wheelchair, I was literally in the room with him.I ended up having to take him to the VA Emergency room inside the Dallas hospital. She never even noticed he was having a stroke. He ended up dying. And she has the FKN balls to be rude to me!!!I don't understand why the VA keeps employing these types of physicians. They don't give a damn about veterans in the least bit. They don't care if you're having or if you're in pain or a mental breakdown because, there's absolutely zero accountability or consequences throughout the VA system on any level whatsoever.So be forewarned this is the physicians you're likely to see at the Polk Street clinic.What else can I say, it's part of the VA system and the VA system is giving veterans a second chance to die for their country!

mike thompson
10 months ago
5

Fantastic people work at this location!

Patricia Oliver
10 months ago
1

Gregory Beck
1 year ago
5

God Bless America and the world

K M
1 year ago
1

The Doctors don't even really want to be there, and it's apparent. Services here are very circa 1980's Saint Nowhere, I mean thats literally the tone of this facility. Slow or not at all, rude assistants for the doctors. They give you an interrogation to even gain an appointment, and you probably will not get a response back. Namely, Dr. Ingram and her rude translator of assistant Jamila Shabazz. This place is horrible in terms of how the doctors have such haphazard attitudes. Poor treatment here, the only people that are decent in attitude are the front desk staff... solely. To think that this represents a Veterans facility of Healthcare, you're fooling yourself.

alonzo williams
1 year ago
5

Reggie Richardson
1 year ago
5

Bere lopez
1 year ago
4

Adrian Benns
1 year ago
5

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