VA Outpatient Clinic – Plano

3804 W 15th St
Suite 175
Plano, TX 75075

VA North Texas Health Care System - Plano CBOC TX 75075

About VA Outpatient Clinic – Plano

If you’re a veteran seeking addiction treatment in Plano, Texas, then you can go to the Plano VA Clinic. Here, they offer drug and alcohol addiction treatment for those suffering from those conditions as well as co-occurring mental health conditions. These dual diagnosis centers treat not only addiction, but disorders such as depression, anxiety, bipolar disorder, PTSD, and schizophrenia, which can exacerbate someone’s addiction.

Keep in mind, this is an outpatient clinic, so those requiring inpatient or residential care may need to be referred to a different clinic. Especially in the veteran community, trauma can be common due to the things that veterans experience during their time on active duty. Some patients may also require medication assisted treatment (MAT) with the aid of medications such as Suboxone or Vivitrol, which can help lessen dangerous withdrawal symptoms or difficult cravings.

They also offer specialized services for anyone who identifies as part of the LGBTQ+ community by offering services like hormone therapy. Along with all of this, they offer health maintenance, community support and counseling services.

Now let’s take a closer look at some of these counseling options, which are the focal point of most of these clinics. At this outpatient center, they offer individual therapy, group therapy, and marriage or relationship counseling.

While this seems like a limited list of options, these services can make a drastic difference in your recovery journey by offering you a chance to confront your past traumas, learn new coping mechanisms that are healthy and prevent relapse in the future, or even identifying triggers that can cause you to relapse as well.

Latest Reviews

Dawn Peavy Lewellen
2 weeks ago on Google
2
the nurses were attentive and compassionate, and I find the doctors and physician assistants (PA's) lacking in terms of expertise and thoroughness. I feel that my concerns are not always fully addressed, and thereare instances where I do not receive the level of care I need..In summary, while the Plano VA has some strengths, such as excellent nursing care, there are significant areas for improvement, particularly with quality of care provided by doctors and PA's.
Tim Neades
1 month ago on Google
1
I was excited to move to Texas 4 years ago but one glaring difference is the VA Healthcare system in this state. Run down buildings, long waits for appointments...so long in fact that I practically forget I even made one. But most noticeable difference is the rudeness and assembly line attitude of many of the caregivers. Lost my patience with Denton and their lousy service so have tried Plano for last year and feel it's even worse. Last visit a nurse rolled her eyes at me when I expressed concern about getting a shot I didn't feel was needed. Another nurse that was doing intake snapped at me because I dared ask if my name was called because I had to step out of the waiting room to use the restroom and wanted to make sure I didn't miss hearing my name called. VA system in California was awesome, the caregivers were pleasant and concerned about your health. I feel bad for the vets that only have experienced the Dallas area VA system. It could be soooo much better. Don't believe me? Check VA 4.1 stars for Loma Linda Outpatient Clinic in California and compare to the crappy 2.6 stars in Plano, or the 2.8 stars in Denton or the 2.6 stars for Dallas VA Medical Center. Texas can do better for it's vets.
Patti L ay
1 month ago on Google
1
Am not happy with your level of service... My husband is a retired Navy Veteran with 22 years active service but NO ONE is following up with his diabetic condition... Has tried several times to schedule an appointment but NO ONE is calling to confirm or schedule anything... The last person he spoke to was Thomas on 9/20 with the anticipation of a call back... It's now 3 weeks later and no call back or follow up whatsoever.... What does it take to have his diabetes monitored properly before he has a crisis ?????

Location

Accepted Insurance

VA Outpatient Clinic – Plano works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
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Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Per session payment lets you pay for each treatment at the time of service. You may also pay for a certain number of sessions up front and then pay for more if needed. This format allows you to tailor the financial investment to your specific needs and avoid having a large lump sum payment due at the end of the treatment program.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
partial-hospitalization iconPartial Hospitalization Program
Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
postpartum-program thumbnail image
Postpartum Program
The postpartum period is a sensitive time, especially for women in addiction recovery. Rehabs with specialized programs for new mothers will offer compassionate, personalized care to meet each client's needs as they transition from pregnancy to this season of life. Care teams may include obstetricians, pediatricians, and social workers working collaboratively to give women, children, and families a healthy future.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Their Recreation Therapy program provides treatment and services to Veterans in order to restore wellness or rehabilitate illnesses and disabilities. By offering coordinated quality health care and a variety of recreation resources and activities, Veterans can improve their health, functioning, independence and quality of life.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 258430

Contact Information

Phone icon (972) 801-4200
Building icon

3804 W 15th St
Suite 175
Plano, TX 75075

Fact checked and written by:
Benjamin Cardenas
Edited by:
Courtney Myers, MS

Reviews of VA Outpatient Clinic – Plano

2.6/5 (142 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (142 reviews)
Dawn Peavy Lewellen
2 weeks ago
2

the nurses were attentive and compassionate, and I find the doctors and physician assistants (PA's) lacking in terms of expertise and thoroughness. I feel that my concerns are not always fully addressed, and thereare instances where I do not receive the level of care I need..In summary, while the Plano VA has some strengths, such as excellent nursing care, there are significant areas for improvement, particularly with quality of care provided by doctors and PA's.

Tim Neades
1 month ago
1

I was excited to move to Texas 4 years ago but one glaring difference is the VA Healthcare system in this state. Run down buildings, long waits for appointments...so long in fact that I practically forget I even made one. But most noticeable difference is the rudeness and assembly line attitude of many of the caregivers. Lost my patience with Denton and their lousy service so have tried Plano for last year and feel it's even worse. Last visit a nurse rolled her eyes at me when I expressed concern about getting a shot I didn't feel was needed. Another nurse that was doing intake snapped at me because I dared ask if my name was called because I had to step out of the waiting room to use the restroom and wanted to make sure I didn't miss hearing my name called. VA system in California was awesome, the caregivers were pleasant and concerned about your health. I feel bad for the vets that only have experienced the Dallas area VA system. It could be soooo much better. Don't believe me? Check VA 4.1 stars for Loma Linda Outpatient Clinic in California and compare to the crappy 2.6 stars in Plano, or the 2.8 stars in Denton or the 2.6 stars for Dallas VA Medical Center. Texas can do better for it's vets.

Patti L ay
1 month ago
1

Am not happy with your level of service... My husband is a retired Navy Veteran with 22 years active service but NO ONE is following up with his diabetic condition... Has tried several times to schedule an appointment but NO ONE is calling to confirm or schedule anything... The last person he spoke to was Thomas on 9/20 with the anticipation of a call back... It's now 3 weeks later and no call back or follow up whatsoever.... What does it take to have his diabetes monitored properly before he has a crisis ?????

Noe Ortiz
1 month ago
5

I've been coming here since they've been open and it's been a great experience for me overall. It's very convenient having the clinic in Plano versus having to drive to South Dallas.They've always treated me with respect and although the wait times can vary greatly it's only been an issue a few times. Given the sheer number of Veterans they see I don't expect perfection.The staff from my experience has been very kind and a joy to speak with. Very thankful for the work that the staff and medical team does to keep this all moving along.

Randy Henderson
1 month ago
4

Andrew Stewart
1 month ago
5

The lab technicians are always courteous and professional. They actually have a clinic manager who appears to be involved by walking out into the waiting room to check on veterans and the staff's progress. My nurse and doctor care, and I am thankful that I no longer have to use remote Telehealth like my previous location.

chris baker
1 month ago
5

Very accessible, great people working there, very thorough.

Louis Gray
2 months ago
4

Directions were good & accurate

Sarah Serrano
2 months ago
5

8/12/2024 Updated review Downgraded to 3 stars. This review is for Matthew. I arrived at 9:55 am to complete a urine screening. Matthew mumbles and whispers!? Or he was talking to himself I don t know, he was very mumbly. He checked me in and after over an hour, after seeing all people in the waiting room come and go after me, I walked up to him and asked. He told me to just head back there and ask the nurses for the urine screening so I did. I approached the nurses who told me there wasn t anyone left on the list and then oh wait, Okay, he JUST checked you in. I completely wasted over an hour because of the sleepy front desk guy. Pretty furious as I came early to get it knocked out and needlessly wasted my time.I m grateful for certain staff who have patience and emotional intelligence. My first visit was infuriating when I was given rude, insufficient service and direction from an older black woman at the front desk. (btw, I am also a black woman). Thankfully, a younger black woman at front desk jumped in to give me a more sensitive, helpful answer. I believe that was Shanty at the front desk. After getting in with the medical staff, I had lovely, encouraging, and very helpful conversations and examinations with Nurse Tara Koshy, Nurse Julie the Army veteran, and the other caucasian Nurse. Women/Veterans: don t give up hope when you encounter one or two staff that seem to just love to say no to you and make you feel stupid and difficult. The clinic/VA probably just can t fire those people, so we re sometimes stuck with them and the damage they can do. Hang in there and be relentless, the other women were amazing to me.

Admin Milumni
2 months ago
1

This review is for Matthew. I arrived at 9:55 am to complete a urine screening. Matthew mumbles and whispers!? Or he was talking to himself I don t know, he was very mumbly. He checked me in and after over an hour, after seeing all people in the waiting room come and go after me, I walked up to him and asked. He told me to just head back there and ask the nurses for the urine screening so I did. I approached the nurses who told me there wasn t anyone left on the list and then oh wait, Okay, he JUST checked you in. I completely wasted over an hour because of the sleepy front desk guy. Pretty furious as I came early to get it knocked out and needlessly wasted my time.

Victor Turner
2 months ago
1

Made appointment 2 months ago and now system says I have no appointment! They don't answer the phone, tried for 2 hours, no answer, no options! I'm fortunate to have other health care option!

Brian Roeper
2 months ago
1

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