Perry Point VA Medical Center – VA Maryland Health Care System

361 Boiler House Rd
Perry Point, MD 21902

VA Maryland Health Care System - Perry Point VA Medical Center MD 21902

About Perry Point VA Medical Center – VA Maryland Health Care System

Perry Point VA Medical Center is located on a beautiful campus of approximately 400 acres on the banks of the Susquehanna River and the Chesapeake Bay where patients can enjoy a variety of recreational activities, including fishing, swimming, bicycling and jogging. The Perry Point VA Medical Center provides a broad range of inpatient, outpatient and primary care services.

Primary care and specialty outpatient services at the Perry Point VA Medical Center are provided in an outpatient facility that was designed and constructed to meet the needs of Veterans by offering the latest medical technology, ample clinical space and comfortable waiting areas and exam rooms.

The Perry Point VA Medical Center is located on a beautiful campus of approximately 400 acres on the banks of the Susquehanna River and the Chesapeake Bay where patients can enjoy a variety of recreational activities, including fishing, swimming, bicycling and jogging. There is ample, free parking on the grounds of the medical center, which is conveniently located just off of I-95 and US Route 40.

The Military Sexual Trauma (MST) Coordinator is available to provide information about mental health services available to Veterans impacted by MST. The MST Coordinator is also available to assist with treatment coordination for Veterans with mental health needs directly related to an experience of MST.

Latest Reviews

Andrew Ivy
2 months ago on Google
5
Outstanding care provided as usual! Keep up the awesome work!Update as of 15 July 2024: Had follow/check up. Nurse Cindy and Doctor Marcy were absolutely professional, courteous, knowledgeable and kind. They were outstanding in all aspects of medical exam, explained treatment do's and dont's and provideda booklet with all sorts of great information. Excellent visit and keep up the awesome works!Update: 15 August 2024. Follow/Check up. Nurse April was absolutely knowledgeable, courteous and professional. Consulted with Dr. Marcy and gave outstanding information! Appreciate all and thanks! Keep up the outstanding work! Semper Fi!
Response from the owner8 months ago
Mr. Ivy, thank you for your recent five star rating of the Perry Point VA Medical Center. We strive to provide the best care possible to Maryland's Veterans in the most courteous and efficient manner. Thank you for your service and for allowing us to serve your health care needs.
Kevin Hargrave
4 months ago on Google
1
I am currently trying to reach a patient advocate....and the call keeps stating no one available... they were supposed to contact me since June 10,2024, and the VA wonders why Veterans have to complain to the White House VA hotline, which is actually staffed 24/7
Response from the owner3 months ago
Mr. Hargrave, I am very sorry that you had a hard time reaching one of our Patient Advocates at the Perry Point VA Medical Center, but we have experienced some staffing challenges in that area recently. I will have one of our Patient Advocates contact you to offer their assistance. Thank you.
Steven Bradley
5 months ago on Google
2
VINDICTIVE!!! The food & location are tops, but a foreigner nurse called VA Police on me because she "thought" she smelled marjuana coming from my room ( a lie because I had none). Subsequently, WITHOUT ME BEING THERE, the same nurse conducted a " health & welfare search"; my new Bluetooth ear buds came up missing! Eventhough I made no OFFICIAL complaint, I did mention it to a supervisor, who responded with disbelief/ denial.Next time I needed rehab after surgery, they refused to accept me and I was forced to go to a homeless facility in Baltimore , because I was from out of state.Bottom line: if you go there, keep hold of your valuables & don't complain about anything! ( the physical rehabilitation team was tops as well), the nursing staff not so much AT ALL.Just look at other reviews from veterans and how many time the response begins, "I'm sorry"!! Lame.
Response from the owner4 months ago
Mr. Bradley, I am sorry that you did not have a good experience recently at the Perry Point VA Medical Center. We strive to provide the best care possible to Maryland's veterans in the most courteous and efficient manner, but that obviously did not happen for you. Because of that, I encourage you to contact one of our Patient Advocates by calling (410) 642-2411, ext. 25097 to report this so it can be tracked and addressed. Thank you.

Location

Accepted Insurance

Perry Point VA Medical Center – VA Maryland Health Care System works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Per session payment lets you pay for each treatment at the time of service. You may also pay for a certain number of sessions up front and then pay for more if needed. This format allows you to tailor the financial investment to your specific needs and avoid having a large lump sum payment due at the end of the treatment program.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

free iconFree

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Once a person has become addicted to a substance, drug rehab in Maryland is often necessary to overcome that addiction. These programs provide the tools individuals need to manage the physical, mental, and emotional issues involved and begin a successful recovery journey.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.

Sometimes, as part of a Veteran’s treatment, some members of the Veteran’s immediate family or the Veteran’s legal guardian may be included and receive services, such as family therapy, marriage counseling, grief counseling, etc. Family members might learn how to recognize symptoms and support recovery. In some treatment settings, a brief course of couples counseling or family therapy may be offered.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

The VA Maryland Health Care System (VAMHCS) offers a variety of programs for tobacco users who want to quit. They serve Veterans who are just starting to think about quitting, those who have made a commitment to quit, and those who have been trying to quit, but are having difficulty. They offer medications to address the physical aspects of addiction as well as counseling and support programs to help you change the habits, behaviors, and emotions that are related to tobacco use. Veterans who are most likely to quit are those who use medications combined with counseling and support.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting
  • ocean iconOceanfront Views
  • executive iconExecutive Setting
  • wifi iconWifi
  • recreation iconRecreation Room
  • hiking iconHiking

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 32426

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 254126

Contact Information

Phone icon (410) 642-2411
Building icon

361 Boiler House Rd
Perry Point, MD 21902

Fact checked and written by:
Miakayla Leaverson, BS
Edited by:
Quentin Blount

Reviews of Perry Point VA Medical Center – VA Maryland Health Care System

3.25/5 (82 reviews)
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Reviews

4.5

Wonderful place. It changed my entire life!

Reviewed on 7/3/2019
4

It has been an amazing experience, please bring more services ask the phone more quickly the people are nice.

Reviewed on 2/20/2019
5

Chaplain Williams walked me through my recovery process. He was there for me day or night. I am so grateful to Chaplains Williams.

Reviewed on 2/21/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (79 reviews)
Andrew Ivy
2 months ago
5

Outstanding care provided as usual! Keep up the awesome work!Update as of 15 July 2024: Had follow/check up. Nurse Cindy and Doctor Marcy were absolutely professional, courteous, knowledgeable and kind. They were outstanding in all aspects of medical exam, explained treatment do's and dont's and provideda booklet with all sorts of great information. Excellent visit and keep up the awesome works!Update: 15 August 2024. Follow/Check up. Nurse April was absolutely knowledgeable, courteous and professional. Consulted with Dr. Marcy and gave outstanding information! Appreciate all and thanks! Keep up the outstanding work! Semper Fi!

Response from the owner9 months ago
Mr. Ivy, thank you for your recent five star rating of the Perry Point VA Medical Center. We strive to provide the best care possible to Maryland's Veterans in the most courteous and efficient manner. Thank you for your service and for allowing us to serve your health care needs.
Kevin Hargrave
4 months ago
1

I am currently trying to reach a patient advocate....and the call keeps stating no one available... they were supposed to contact me since June 10,2024, and the VA wonders why Veterans have to complain to the White House VA hotline, which is actually staffed 24/7

Response from the owner4 months ago
Mr. Hargrave, I am very sorry that you had a hard time reaching one of our Patient Advocates at the Perry Point VA Medical Center, but we have experienced some staffing challenges in that area recently. I will have one of our Patient Advocates contact you to offer their assistance. Thank you.
Steven Bradley
5 months ago
2

VINDICTIVE!!! The food & location are tops, but a foreigner nurse called VA Police on me because she "thought" she smelled marjuana coming from my room ( a lie because I had none). Subsequently, WITHOUT ME BEING THERE, the same nurse conducted a " health & welfare search"; my new Bluetooth ear buds came up missing! Eventhough I made no OFFICIAL complaint, I did mention it to a supervisor, who responded with disbelief/ denial.Next time I needed rehab after surgery, they refused to accept me and I was forced to go to a homeless facility in Baltimore , because I was from out of state.Bottom line: if you go there, keep hold of your valuables & don't complain about anything! ( the physical rehabilitation team was tops as well), the nursing staff not so much AT ALL.Just look at other reviews from veterans and how many time the response begins, "I'm sorry"!! Lame.

Response from the owner5 months ago
Mr. Bradley, I am sorry that you did not have a good experience recently at the Perry Point VA Medical Center. We strive to provide the best care possible to Maryland's veterans in the most courteous and efficient manner, but that obviously did not happen for you. Because of that, I encourage you to contact one of our Patient Advocates by calling (410) 642-2411, ext. 25097 to report this so it can be tracked and addressed. Thank you.
Clifton Vail
5 months ago
1

Worst healthcare on the east coast.Have an MRI saying have have severe pinched nerves but cant get seen until Sept. Doc says "call community care with this extension" I do what the man says and community care says "he didnt put in the consult" ??? Call my "Team" and say "Hey , he didnt put in the consult " ...and now I am told I have to call Ortho and THEY have to get me in community care ! Why would you even give me the number to community care with an extension if you know they cant even do it ? I have been tossed around like a football. They say "Go to Patient First" if you are hurting that bad , yeah I am , I cant feel my hands and cant bend over.... but guess what ? I have to pay 80 dollars to be seen because the last time yall sent me there the VA was supppsed pay for it they didnt and it hit my credit as well. I barely have the gas to make it anyways because the travel dept never pays me my travel pay.... they promote filling it out online , but it never gets processed...then say hey "after 30 days we cant do anything about it " I was only getting paid for half of my trips and was told it was a gitch in the system... I never got rembursed. Also , the operators there are terrible and unprofessional. I tried to just get a simple transfer to ortho yesterday and had to listen to a dude watching TV for 5 mins and the other dude kept sending me on a Merry Go Round to nowhere. The only people there who get 5 stars are the Ortho Dept. They really care and talk to you like a human being and not a number. People wonder why Veterans give up.

Response from the owner5 months ago
Mr. Vail, we are sorry for the poor customer service you experienced recently at the Perry Point VA Medical Center. We strive to provide the best care possible to Maryland's veterans in the most courteous and efficient manner, but that obviously did not happen for you. I will have a Patient Advocate contact you to assist you with your issue. In the future, please reach out to one of our Patient Advocates if you have a problem receiving any of your VA health care services by calling (410) 642-2411, ext. 25097.
Tisay B
5 months ago
5

Hospice care was a "God Send" for our dad. The entire staff at Perry Point to include; nurses, social workers, chaplain, fireman, care aid techs are all top notch, compassionate and proficient healthcare professionals.As an RN, and having served as a military nurse, it was uplifting to see true Nursing compassion, dedication and love for our military heroes.Dad passed away peacefully and surrounded by love on April 24th, 2024. Thank you will never be enough for all you do to support military veterans and their families."Scouts Out" "Brave Rifles!"

Response from the owner5 months ago
Tisay B., we are very sorry about your father's passing. Thank you for your five star rating and positive comments about the care your father received at the Perry Point VA Medical Center. We strive to provide the best care possible to Maryland's Veterans in the most courteous and efficient manner. Thank you for allowing us to serve your father's health care needs.
Leaflix
6 months ago
5

I always get amazing care especially at the Pharmacy.

Response from the owner6 months ago
Leafix, thank you for your recent five-star rating of the Perry Point VA Medical Center. We strive to provide the best care possible to Maryland's Veterans in the most courteous and efficient manner. Thank you for your service and for allowing us to serve your health care needs.
J
6 months ago
1

Trying to get somebody on the phone is an absolute nightmare, just constantly rerouted from mailbox to mailbox. Tried booking an appointment online which was just as equally frustrating. This place needs to be overhauled...Here WE are a few years later still on hold... Last time it was covid-19. What's the excuse this time?

Response from the owner2 years ago
James, We are very sorry that you had a hard time reaching somebody when calling the Perry Point VA Medical Center recently. Our goal is to provide exceptional customer service to all Veterans and their family members. Unfortunately, we recently had to move to Phase 3 of our Contingency Staffing Plan in response to the unprecedented number of employees unable to work due to COVID-19 infections and exposures, which is happening at many hospitals and health care facilities throughout the state. I would encourage you to contact one of our Patient Advocates to ask for assistance by calling 410-642-2411, ext. 25097. Sincerely, VA Maryland Health Care System
Corinne Finney
8 months ago
5

My father spent his final days here at Perry point and I cannot speak more highly of the staff and the care he received. What a wonderful group of people and I thank them every day for the beautiful send off they gave my father after he passed.

Response from the owner8 months ago
Ms. Finney, thank you for your five star rating of the Perry Point VA Medical Center and the positive comments about the staff and the care they provided to your father. We strive to provide the best care possible to Maryland's Veterans in the most courteous and efficient manner.
Shawna Carey
11 months ago
1

I am extremely upset in how this place is continuing to operate! Patients of color are being mistreated by their counterparts and their counterparts are getting little to no consequences. Patients of color are also being kicked out for lesser offenses. This is suppose to be a place of healing for ALL of our veterans! The way that it's operating now is causing more turmoil and trauma to it's veteran patients and this needs to change!

Response from the owner11 months ago
Ms. Carey, the Perry Point VA Medical Center has a zero tolerance policy for discrimination of any kind. If you have concern of a possible issue, I encourage you to report immediately to the Patient Advocate at the Perry Point VA Medical Center by calling 410-642-2411, ext. 25097. Thank you.
Philip Paradise
1 year ago
1

1. No one ever picks up when you call.2. 99% of the staff is extremely rude and will never help you3. They never mail my meds, but make it my fault when I call4. Waited over an hour for my appointment and they forgot all about me, but gave me a no show!!!!5. Urgent care wouldn't even look at me just prescribed some Motrin. Turns out, I had a slipped disc because I went and saw a REAL DOCTOR!6. Video appointment today and no one showed up.- We are held responsible if we miss an appointment so why aren't they?- If you rely on the VA in Maryland, you will never see 50. It's their mission to make you suffer.- In closing, you will be ignored and mistreated if you're ever even seen. So..Run! go anywhere but here!

Response from the owner1 year ago
Mr. Paradise, We are very sorry about your issues regarding the Perry Point VA Medical Center. Our goal is to provide exceptional customer service to all Veterans and their family members. To assist, here a few recommendations to better manage your care in the future: 1) We recommend using Secure Messaging to send an e-mail to a member of your treatment team, which are usually answered within 24 hours; 2) We recommend re-ordering your prescriptions the day you receive them in the mail to ensure they are refilled in a timely manner; 3) If you ever experience an appointment delay, contact one of our Patient Advocates for assistance by calling 410-642-2411, ext. 25097; and 4) Contact a member of your primary care team via secure messaging for a same day appointment or referral to the appropriate health care specialist. Additionally, our Patient Advocates are always available to assist in navigating your VA health care services by calling (410) 642-2411, ext. 25097. Thank you for your service! Sincerely, VA Maryland Health Care System
Liz Malin
1 year ago
1

Response from the owner1 year ago
Ms. Malin, I apologize if any services that you received at the Perry Point VA Medical Center did not meet your expectations. Our goal is to provide outstanding customer service and quality patient care to every Veteran we serve, but it is obvious that this did not occur for you. I recommend contacting one of our Patient Advocates at 410-642-2411, ext. 25097 for assistance. Our Patient Advocates available to connect Veterans to needed services, resolve customer service issues, and provide advice and guidance as necessary. Thank you for your service! Sincerely, VA Maryland Health Care System
Deanne Snodgrass
1 year ago
1

Perry Point has gotten rid of the patient advocate, which was verified by the operator. He said all advocate calls are routed to Baltimore when you call Perry Point because they don't have one at PP anymore. Additionally, I was told that PP doesn't allow discussions or questions with resident pharmacists, and the only number he would transfer me to is the new centralized pharmacy, which is in another state. There was never a line at the pharmacy in Perry Point. What I used to love about Perry Point is gone. It used to be a very safe place, now it causes nothing but anxiety. These changes have not increased Veteran satisfaction.

Response from the owner1 year ago
Ms. Snodgrass, the Perry Point VA Medical Center actually has three Patient Advocates, but one of the positions is currently vacant and will be filled in the next few weeks. To contact a Patient Advocate at the Perry Point VA Medical Center, please call 410-642-2411, ext. 25097. We also have Pharmacists at the Perry Point VA Medical Center. We did recently introduced a new Prescription Refill Call Center to address the long waits times that patients were previously experiencing to fill a prescription or to speak with a Pharmacist to ask a question about their medications. This has resulted in greatly decreased wait times and improved Veteran satisfaction. Thank you for allowing us to serve your health care needs.
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