VA Connecticut Healthcare System

950 Campbell Avenue West Haven, CT 06516
DetoxInpatientOutpatient
VA Connecticut Healthcare System West Haven Campus CT 6516

About VA Connecticut Healthcare System

VA Connecticut Healthcare System - West Haven Campus is a public hospital located in West Haven, CT. VA Connecticut Healthcare System - West Haven Campus specializes in the treatment of Mental Health Care and Chemical Dependency.

VA Connecticut Healthcare System – West Haven Campus exists to serve the veteran through the delivery of timely quality care by staff who demonstrate outstanding customer service. They hope to serve and honor the nation’s veterans following President Lincoln’s promise “To care for him who shall have borne the battle, and for his widow, and his orphan”.

The VA Connecticut Healthcare System – West Haven Campus provides Military Sexual Trauma (MST) counseling and treatment in a free and confidential manner. The treatment is for both male and female veterans for mental and physical conditions. Military Sexual Trauma (MS) is the term used to refer to sexual assault or sexual harassment that occurred while the Veteran was in the military.

They also provide Veterans with Telehealth, for access to health care that is timely, more convenient and easier to access through the use of new healthcare technology including video conferencing and health monitoring devices that can connect patients to their health care team.

Facility Overview

Bed icon 216
Number of Available Beds

Latest Reviews

Shannon
2 months ago on Google
3
The quality of care has gone downhill fast. Unfortunately it's my only healthcare. It would be nice if they would remember to give discharge papers and then sent home with good old ibuprofen that of course does nothing and not having a fallowup plan. But don't worry, they'll eventually give an MRI to diagnose the issue a few months later when everything that is the absolute cheapest has been exhausted as a last resort.
Colby Olin
3 months ago on Google
3
Very rarely have I had a good experience with a doctor here. I don t know who everyone has been getting to see but I got cancelled on 4 times 2 days before each appointment to reestablish primary care last year because I was never notified mine left. My therapist Dr. Zito stopped scheduling appointments, fell off the planet and I heard nothing but he doesn t work here from the office. I was recently there at the ER after being bitten by some sort of bug and it turned in to cellulitis very quickly. My dad who has been in orthotics and prosthetics for 30 yrs diagnosed that right away. The doctor in the ER took forever and then I was tossed around by poison control and the CDC with the dumbest questions ever. After that I was tossed to an intern and resident who were both just the worst. I hate this hospital. I can never talk to an adult attending it s always these kids who don t know their ass from their elbow and say stupid things. Mine gave me a timeline window of life expectancy like for real?
Candace Klein
3 months ago on Google
5
Excellent care very accommodating
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Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.9 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
sober-living iconSober Living Homes
The goal of a sober living home in Connecticut is to allow individuals in recovery to ease back into normal life and slowly take on traditional responsibilities and tasks. Residents of men's and women's sober living can mostly come and go as they please, but they do have to abide by house rules, which may include a curfew. Other structure includes group meeting attendance, chores, and maintaining a job.
heart-hands iconIntervention Services
Intervention services can be crucial to successfully plan and complete a drug intervention in Connecticut. A professional interventionist can walk loved ones through the careful step-by-step process of carrying out an intervention. This process may be necessary if an individual is causing physical harm to themselves or others, when it is apparent that they aren't going to get help, or when they deny they have a problem at all.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) offers short-term intensive rehab for those who don't require 24-hour care. PHP treatment can serve as an alternative to inpatient hospitalization or a step-down option after being released from a hospital or residential program. A partial hospitalization program can provide medication management, relapse prevention strategies, and behavioral therapy interventions. With daily sessions lasting up to 8 hours for up to 5 days a week, the duration can vary with the average being 90 days.
24-hour icon24-Hour Clinical Care
At times during the addiction treatment process, medical professionals must provide 24-hour clinical care in Connecticut. The processes are medically supervised due to the potential dangers of withdrawal symptoms. Staff often prescribe medications to manage these symptoms and curb cravings.
medically-assisted-detox iconMedically Assisted Detox
Typically seen as a first step in the recovery process, medically assisted detox generally takes place in an inpatient setting under the 24/7 supervision of licensed medical professionals. It is considered the safest way to remove addictive drugs from your body. The length of a medical detox program is individualized, but it often takes around 5-7 days.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Connecticut provides the professional support that is often necessary to break free from drug dependency. With proper treatment, individuals can make changes that restore balance and health to their lives and achieve long-term recovery.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy is a dynamic approach to addiction recovery in Connecticut. It integrates activities like music therapy, team sports, and creative writing as a therapeutic outlet to express your emotions and feelings. These activities also improve your physical health and help you develop new skills that support a sober lifestyle.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Becky Rhoads, Au.D

Executive Director

Huned Patwa, M.D

Chief of Staff

John Callahan

Associate Director

Edward Payton, MHS

Interim, Deputy Executive Director

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 246413

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 150301

Contact Information

Phone icon (203) 932-5711
Building icon

950 Campbell Avenue
West Haven, CT 06516

Reviews of VA Connecticut Healthcare System

3.9/5 (160 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.9 (160 reviews)
Bjorn the Fell Handed (Brotha Zoot)
3 weeks ago
3

I have been receiving health care from this facility for over 20 years. Prior to COVID this was a pinnacle VA hospital. Used to be prompt care. Now you deal with things like constant rescheduling for surgeries that they have put off for the last 5 years. Getting ahold of certain departments is almost impossible. I have on multiple occasions in the last few years had to call the patient advocates office for them to address issues. This used to never be a problem. I know certain folks are doing everything they can to help us but damn if it doesn't seem like they do it with one hand tied behind their backs. I'm hoping we can get back to the West Haven VA I knew. Of course with the incoming admin who knows what will happen.

Shannon
2 months ago
3

The quality of care has gone downhill fast. Unfortunately it's my only healthcare. It would be nice if they would remember to give discharge papers and then sent home with good old ibuprofen that of course does nothing and not having a fallowup plan. But don't worry, they'll eventually give an MRI to diagnose the issue a few months later when everything that is the absolute cheapest has been exhausted as a last resort.

Colby Olin
3 months ago
3

Very rarely have I had a good experience with a doctor here. I don t know who everyone has been getting to see but I got cancelled on 4 times 2 days before each appointment to reestablish primary care last year because I was never notified mine left. My therapist Dr. Zito stopped scheduling appointments, fell off the planet and I heard nothing but he doesn t work here from the office. I was recently there at the ER after being bitten by some sort of bug and it turned in to cellulitis very quickly. My dad who has been in orthotics and prosthetics for 30 yrs diagnosed that right away. The doctor in the ER took forever and then I was tossed around by poison control and the CDC with the dumbest questions ever. After that I was tossed to an intern and resident who were both just the worst. I hate this hospital. I can never talk to an adult attending it s always these kids who don t know their ass from their elbow and say stupid things. Mine gave me a timeline window of life expectancy like for real?

Candace Klein
3 months ago
5

Excellent care very accommodating

E Dre
3 months ago
1

Worst VA operators. Y all are mainly working with veterans. So stop with disrespect when we call. I don t know who monitors their calls, but management needs to do a better job with the hiring process. Putting in Consults at x3328, you are the rudest person I have spoken to so far at this VA. These operators don t even let you finish speaking before they transfer you to the wrong place. And when you call back, all of a sudden no one answers the phone anymore. This is especially for the Mental Health Clinic. Horrible service! One star only because I had to put a one.Update 2024 No change.Surgeons are nice. On call nurses not so much.Better off going to the ER than to speak to them.Phone system is horrible. Get it fixed.

David Randolph
3 months ago
1

It's not me It's my girlfriend, she gets treated like crap by some of the people there. Some of the doctors and therapists need to be replaced, they treat veterans really awful.

Gary Milton
5 months ago
5

The care my elderly father received here was truly unmatched from All the doctors to the nurses. Very caring, attentive and thorough. I can t say enough about this place. Beyond grateful for everything- Thank you all - you are appreciated !!!

Scotti Scotti P
5 months ago
5

Excellent facility. Calling by phone will have you listening to recorded messages regarding everything from the PACT act to suicide prevention for WAY TO LONG for comfort before the call is answered.

Ryan K
5 months ago
5

I ve already had positive interactions from everyone here. They offer a lot of great services.

John Faroni
6 months ago
4

Been going there almost 30 years best thing I ever did

Christiana Eneh
6 months ago
5

Roberta Tiburski
6 months ago
2

I'm writing a review pertaining to this building in west haven. They grow much lovelyWEEDS landscaping is bad.floors r Shiney and beautiful. Windows doesn't anyone EVER WASH WINDOW ANYMORE.FILTHY WINDOWS WHY HAVE WINDOWS IF U CANT SEE CLEARLY OUT OF THEM???

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