VA Caribbean Healthcare System – Mayaguez OP Clinic

175 Algarrobo Ave., Puerto Rico Mayaguez, PR 00682
Outpatient

About VA Caribbean Healthcare System – Mayaguez OP Clinic

VA Caribbean Healthcare System - Mayaguez OP Clinic is a public rehab located in Mayaguez, PR. VA Caribbean Healthcare System - Mayaguez OP Clinic specializes in the treatment of Primary Care and Mental Health.

VA Caribbean Healthcare System exists to serve the veteran through the delivery of timely quality care by staff who demonstrate outstanding customer service. They hope to serve and honor America’s veterans by providing exceptional health care that improves their health and well being.

The Mayagüez Clinic is a Satellite of the San Juan VAMC, and was established in 1976 to improve access to Primary Care services for veterans in the western part of Puerto Rico. Mayaguez Outpatient Clinic offers outpatient treatment for veterans suffering from mental health issues.

Some of the services offered by VA Caribbean Healthcare System – Mayaguez OP Clinic include Behavioral Health Care, Community Integration, Pharmacy, General Psychiatry, Prescriptions, Dietetics Evaluation and Counseling, and Social Work.

They also provide Veterans with Telehealth, for access to health care that is timely, more convenient and easier to access through the use of new health care technology including video conferencing and health monitoring devices that can connect patients to their health care team.

Latest Reviews

Raul Chico
4 months ago on Google
5
Very professional staff, no issues with my appointments or medication.
Boricuapr
9 months ago on Google
3
Bad Boys for Life
Willie Pagan
1 year ago on Google
5
As a disabled American veteran, I use the VA clinic in Mayagez every month and I receive fantastic care at this place. The veterans affairs has received a bad rap in past years, but they are working hard to make amends with veterans. As for me, they have never failed.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.8 / 10

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2914

Contact Information

Phone icon (787) 641-7582
Building icon

175 Algarrobo Ave., Puerto Rico
Mayaguez, PR 00682

Reviews of VA Caribbean Healthcare System – Mayaguez OP Clinic

3.8/5 (43 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

3.8 (43 reviews)
Fernando Moran
2 months ago
5

Benny Otero
2 months ago
4

Raul Chico
4 months ago
5

Very professional staff, no issues with my appointments or medication.

Nathalia Ramirez
4 months ago
5

Boricuapr
9 months ago
3

Bad Boys for Life

Willie Pagan
1 year ago
5

As a disabled American veteran, I use the VA clinic in Mayag�ez every month and I receive fantastic care at this place. The veterans affairs has received a bad rap in past years, but they are working hard to make amends with veterans. As for me, they have never failed.

Angel Buxeda
1 year ago
5

Excellent service

Luis C. Guzman
1 year ago
1

I was turned down for health services. Simple!!

W. Lopez
1 year ago
5

Being treated at this Clinic since it opened up and have no complaints. My Family Practice Care Team is excellent and I get treated with dignity and respect by all of the Staff. Very clean and well kept.

Zackery Shackelford
1 year ago
2

If you enjoy the circus, you'll love this VA! The entire facility is staffed with clowns that can't answer phone calls or questions! They can, however, tell you to come back tomorrow or another day!

Francisco Colom-Brana
1 year ago
1

From the outside looking in, the VA is very well maintained and exudes a professional atmosphere. That s about the only positive I have to say. My brother who is suffering from a certain condition following his time in the Air Force requires a much needed medication that the medical staff knew about. So, he went over and did a walk in, and the doctor couldn t attend him because she was too busy. They told him to come back another day. He went back the day after and once again, after waiting several hours they told him to come again. This happened two more times, each time feigning they were looking over his case seriously but blowing him off regardless. I myself went with him and could not believe the inattentiveness that of the medical staff with my own eyes. While waiting, they told him everything to avoid his visit with the doctor. She s in a meeting, looking over files, or her computer broke all this while waiting in an empty lobby. After hours of delay again, I had to speak with the administration office to see why they hadn t attended him. They figured it out in under 5 minutes. They made my brother drive 40 minutes to and from for 4 days for inexcusable reasons. Be careful here when you need life saving medication.

Marleen Vega-Ponce
2 years ago
1

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