Upper Bay Counseling and Support Services – Community Services

Elkton, Maryland

1275-B West Pulaski Highway
Suite B
Elkton, MD 21921

(410) 620-7161

About Upper Bay Counseling and Support Services – Community Services

Upper Bay Counseling and Support Services – Community Services, located in Elkton, Maryland is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Upper Bay Counseling and Support Services – Community Services include age-appropriate treatment for teens addressing adolescent-specific issues, specialized drug rehab for veterans, addressing combat-related trauma and reintegration, and inclusive treatment respecting diverse sexual orientations and gender identities.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance
  • medicare iconMedicare
  • military iconMilitary insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

children iconChildren program

elderly iconElderly program

hiv iconHIV/AIDS program

lgbtq iconLGBTQ program

military-hat iconMilitary program

young-adult iconYoung adult program

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Phone icon Contact

Phone icon (410) 620-7161
Building icon

1275-B West Pulaski Highway
Suite B
Elkton, MD 21921

Call Now - Help is Available
Get Help Now - 443-376-8502
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Reviews

2.41 (16 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (15)
Accomodations & Amenities
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Meals & Nutrition
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Treatment Effectiveness
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Admissions Process
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Staff & Friendliness
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Cleanliness
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Value for Cost
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Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

I just want to say that buildings and doctors are great but the administrative staff is the opposite. What a shame that all parts cannot work together.

Reviewed on 2/21/2019
Overall Experience
Date Submitted

Google Rating

2.5 (15 reviews)
Dan Kessler
2 months ago
1

Stay away from this entire non-profit. It's full of apathetic, sorry, worthless people who do not care at all about your well being or even if you are stabilized. The assistant medical director at this facility, Christine. Is a liar, overly cocky, and delusional. But hey, she know's how to return a call pretty well? That's pretty much the only plus I see from her. Dealt with her on two separate occasions and each time I have I felt like I would have been better off leaving this facility years ago instead of letting my hatred of change make me feel complacent in a non-profit that hasn't been able to stabilize me for longer than 2 months in over a decade.

Letty Clark
8 months ago
4

The A.C.T. program is AMAZING they have been there through a very rough patch in my life. I can't tha k them enough for all the services they provide and help they've given me any boyfriend through trying to patch our lives back together. Theyve helped so much with learning my mental illnesses and how to cope with them not just throw a bunch of meds down your throat.... Actually help you learn to deal with the symptoms and actual helpful coping skills not those same 4 everyone tells you but ones that will actually work for YOU!! I have so much more to say I'll have to come back when my brains working better... Deff recommend if you're able too get seen I know it's incredibly hard to get in since COVID .

Mr. May
9 months ago
1

Been tryna too set up an assessment for over a year never any openings no response from the other offices and very very dismissive and rude

Monnie Riot Speaks The Truth
9 months ago
1

Woah my God .. how is this place is business???! Literally since I ve been to this place my life and my body has been thrown around I m definitely not thriving at all I ve been to the program 4-5 times and the actual smell of the office and clients have literally made me sick for months like at least since October it definitely has deadly smells in . And I ve only been there for a few ish months . The staff some of them are really fantastic people!!! Some just seriously do not know how to do their jobs since like 2020 this office has a rep saying they do not have therapy to offer to people and just from the beginning of October til now Jan I ve been through 2 caseworkers . And lol I m definitely not going to be considering a 3rd caseworker from this office I mean when the manager itself walks away from the company what does that even say? Cause I seriously can t wrap my brain around it like throughout tears I m literally crying my eyes out for my caseworker to stay like full blown my eyes could bleed tears and I asked her what do I need to do for you to stay at upperbay and she laughs and I felt as if she wanted to scream happiness!!! But she said happiness I mean idk if she was fired or anything like that but you know when you re fully balling crying on the phone with somebody and they said oh god you re gonna make me start crying you damn well know it s not you and damn I can tell you I m walking away more actually been shook then I was walking into this place!!! Like holy god .! Save your insurance company money and find meals with wheels provided for you and use google and YouTube and Facebook help groups because I m telling you you will be mind slanted dealing with any mental health programs in Cecil County non the less you truth value your mental health and even physical health you ll find a better outlet then attending a healthcare clinic such as upper bay it s like experiencing being involved in a cult non the less .Apon being here I ve heard clients telling me they have nose infections being here that one caseworker can t stop sickness in her house hold cause of that my main caseworker has been sick a few times and how I ve felt since walking into the office the few times I ve did it s just oh God!!!!I definitely believe in beefing up your social life but the way that they leave their homeless clients of the program smelling the way they do they re not a health clinic and they re risking others health not just solely the ones that aren t homeless but definitely the ones that are. The way the office itself smells I seriously don t know how they re in business I m more in the actual van itself then being at the program I mean I definitely don t even think I can stomach the smell of the place you re definitely risking your nose and a bit of your sanity sitting an hour in this place the housing connected to the program itself for its clients is a mad scientist house I ve had a client reach out begging to me to live with her and move in the same house as her but by the way her skin looked and seeing how filthy her has cloth was I pretty much can t even imagine anything of the sort with things in life for her and her lifestyle!!! Like someone please just get this place shut down!!! Oh god man I m definitely walking away more stirred then I did walking into this place. My best advice is journal drink 3 cups of green tea a day workout for 45 minutes a day 8 hours of sleep lean meats fruits veggies vit c and vit d stay away from junk and fast food.

Karen White
1 year ago
1

there therapist got smart with me and was talking over me Shannon is the worst therapist ever she was always stressed out every time I seen her taking your problems out on me doesn't help not my fault that you can't keep a man happy

tindy whon
1 year ago
1

This is a toxic place to work. They are more about making money than being client centered. They don't pay enough for experience and education so they have high turnover and everyone is temporary which is horrible for clients. The ACT team is especially bad. Day program onsite is great.

Keshawna Burks
1 year ago
1

Doctor has been 1/2-1 hour late to all appointments. Was told I d receive a call to schedule my second appointment. Never got a call and had the call the office myself. After my second appointment there was a mixup with my medication and the error was Made by upper bay. My most recent appointment was supposed to be tomorrow but it was canceled. I didn t call and cancel my appointment. No one called to tell me my appointment was canceled or called me to reschedule my appointment. The doctor gave me enough medicine to last until tomorrow morning. The doctor is not in the office and I called upper bay several times today and spoke to several people and got no help. When I spoke to the med person who was at the Booth Street office today she told me that she couldn t guarantee that I will get a refill tomorrow but she would ASK the doctor to give me a refill. I told her how dangerous it is for someone with mental health to not take their medicine she told me just to think positive. I m outraged that she would even say something like that. The last time I went without my medication I became suicidal and ended up on a 72 hour hold at the hospital but it s like they don t even care. Once I receive my refill and or have an appointment with the doctor it will be my last. I would never recommend upper bay to anybody. If I could give them zero stars I would.

Albert 1906
1 year ago
5

Great programs they offer. All kinds of different services from children to seniors. I would still b lost and on drugs if not for Upperbay. Fantastic.

James Slaughter
3 years ago
5

The staff is always polite and professional . And understanding. All of our contacts over the last 20 years have been exceptionally positive. Dr. Wilson has been most helpful, comforting, and professional. His willingness to assist and his professional knowledge is a tremendous asset to Upper Bay.

Brittany Place
4 years ago
1

When you need help they kick you out if you miss 3 appointments and don't provide medical transportation.

Lenora Fain Remines
5 years ago
1

Unprofessional, total waste of time.

Paul Shwag
5 years ago
1

Never use the SUDS service here. Daniel or Danielle (whichever he goes by) who runs the program likes hold grudges for personal reasons outside of the program . Also very unprofessional they were giving urine tests with the cups already out of the bag and already opened leaving high probability for contamination of urine samples. I don t think they ve been doing this very long . I m very thankful I got my program completed as soon as I did but even after that Daniel witheld my completion certificate for weeks without answering or returning my phone calls it wasn t until I made a phone call to the head of the facility that I finally got a phone call back 2 weeks later from Daniel claiming that he hasn t received any of my numerous calls or messages . Place is a joke 0 stars if possible

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