Upper Bay Counseling and Support Services – Community Services

1275-B West Pulaski Highway
Suite B
Elkton, MD 21921

Upper Bay Counseling and Support Services - Community Services MD 21921

About Upper Bay Counseling and Support Services – Community Services

Upper Bay Counseling and Support Services – Community Services, located in Elkton, Maryland is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Upper Bay Counseling and Support Services – Community Services include age-appropriate treatment for teens addressing adolescent-specific issues, specialized drug rehab for veterans, addressing combat-related trauma and reintegration, and inclusive treatment respecting diverse sexual orientations and gender identities.

Latest Reviews

Dan Kessler
2 months ago on Google
1
Stay away from this entire non-profit. It's full of apathetic, sorry, worthless people who do not care at all about your well being or even if you are stabilized. The assistant medical director at this facility, Christine. Is a liar, overly cocky, and delusional. But hey, she know's how to return a call pretty well? That's pretty much the only plus I see from her. Dealt with her on two separate occasions and each time I have I felt like I would have been better off leaving this facility years ago instead of letting my hatred of change make me feel complacent in a non-profit that hasn't been able to stabilize me for longer than 2 months in over a decade.
Letty Clark
8 months ago on Google
4
The A.C.T. program is AMAZING they have been there through a very rough patch in my life. I can't tha k them enough for all the services they provide and help they've given me any boyfriend through trying to patch our lives back together. Theyve helped so much with learning my mental illnesses and how to cope with them not just throw a bunch of meds down your throat.... Actually help you learn to deal with the symptoms and actual helpful coping skills not those same 4 everyone tells you but ones that will actually work for YOU!! I have so much more to say I'll have to come back when my brains working better... Deff recommend if you're able too get seen I know it's incredibly hard to get in since COVID .
Mr. May
9 months ago on Google
1
Been tryna too set up an assessment for over a year never any openings no response from the other offices and very very dismissive and rude

Location

Accepted Insurance

Upper Bay Counseling and Support Services – Community Services works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (410) 620-7161
Building icon

1275-B West Pulaski Highway
Suite B
Elkton, MD 21921

Reviews of Upper Bay Counseling and Support Services – Community Services

2.41/5 (16 reviews)
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Reviews

1

I just want to say that buildings and doctors are great but the administrative staff is the opposite. What a shame that all parts cannot work together.

Reviewed on 2/21/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (15 reviews)
Dan Kessler
2 months ago
1

Stay away from this entire non-profit. It's full of apathetic, sorry, worthless people who do not care at all about your well being or even if you are stabilized. The assistant medical director at this facility, Christine. Is a liar, overly cocky, and delusional. But hey, she know's how to return a call pretty well? That's pretty much the only plus I see from her. Dealt with her on two separate occasions and each time I have I felt like I would have been better off leaving this facility years ago instead of letting my hatred of change make me feel complacent in a non-profit that hasn't been able to stabilize me for longer than 2 months in over a decade.

Letty Clark
8 months ago
4

The A.C.T. program is AMAZING they have been there through a very rough patch in my life. I can't tha k them enough for all the services they provide and help they've given me any boyfriend through trying to patch our lives back together. Theyve helped so much with learning my mental illnesses and how to cope with them not just throw a bunch of meds down your throat.... Actually help you learn to deal with the symptoms and actual helpful coping skills not those same 4 everyone tells you but ones that will actually work for YOU!! I have so much more to say I'll have to come back when my brains working better... Deff recommend if you're able too get seen I know it's incredibly hard to get in since COVID .

Mr. May
9 months ago
1

Been tryna too set up an assessment for over a year never any openings no response from the other offices and very very dismissive and rude

Monnie Riot Speaks The Truth
10 months ago
1

Woah my God .. how is this place is business???! Literally since I ve been to this place my life and my body has been thrown around I m definitely not thriving at all I ve been to the program 4-5 times and the actual smell of the office and clients have literally made me sick for months like at least since October it definitely has deadly smells in . And I ve only been there for a few ish months . The staff some of them are really fantastic people!!! Some just seriously do not know how to do their jobs since like 2020 this office has a rep saying they do not have therapy to offer to people and just from the beginning of October til now Jan I ve been through 2 caseworkers . And lol I m definitely not going to be considering a 3rd caseworker from this office I mean when the manager itself walks away from the company what does that even say? Cause I seriously can t wrap my brain around it like throughout tears I m literally crying my eyes out for my caseworker to stay like full blown my eyes could bleed tears and I asked her what do I need to do for you to stay at upperbay and she laughs and I felt as if she wanted to scream happiness!!! But she said happiness I mean idk if she was fired or anything like that but you know when you re fully balling crying on the phone with somebody and they said oh god you re gonna make me start crying you damn well know it s not you and damn I can tell you I m walking away more actually been shook then I was walking into this place!!! Like holy god .! Save your insurance company money and find meals with wheels provided for you and use google and YouTube and Facebook help groups because I m telling you you will be mind slanted dealing with any mental health programs in Cecil County non the less you truth value your mental health and even physical health you ll find a better outlet then attending a healthcare clinic such as upper bay it s like experiencing being involved in a cult non the less .Apon being here I ve heard clients telling me they have nose infections being here that one caseworker can t stop sickness in her house hold cause of that my main caseworker has been sick a few times and how I ve felt since walking into the office the few times I ve did it s just oh God!!!!I definitely believe in beefing up your social life but the way that they leave their homeless clients of the program smelling the way they do they re not a health clinic and they re risking others health not just solely the ones that aren t homeless but definitely the ones that are. The way the office itself smells I seriously don t know how they re in business I m more in the actual van itself then being at the program I mean I definitely don t even think I can stomach the smell of the place you re definitely risking your nose and a bit of your sanity sitting an hour in this place the housing connected to the program itself for its clients is a mad scientist house I ve had a client reach out begging to me to live with her and move in the same house as her but by the way her skin looked and seeing how filthy her has cloth was I pretty much can t even imagine anything of the sort with things in life for her and her lifestyle!!! Like someone please just get this place shut down!!! Oh god man I m definitely walking away more stirred then I did walking into this place. My best advice is journal drink 3 cups of green tea a day workout for 45 minutes a day 8 hours of sleep lean meats fruits veggies vit c and vit d stay away from junk and fast food.

Karen White
1 year ago
1

there therapist got smart with me and was talking over me Shannon is the worst therapist ever she was always stressed out every time I seen her taking your problems out on me doesn't help not my fault that you can't keep a man happy

Keshawna Burks
1 year ago
1

Doctor has been 1/2-1 hour late to all appointments. Was told I d receive a call to schedule my second appointment. Never got a call and had the call the office myself. After my second appointment there was a mixup with my medication and the error was Made by upper bay. My most recent appointment was supposed to be tomorrow but it was canceled. I didn t call and cancel my appointment. No one called to tell me my appointment was canceled or called me to reschedule my appointment. The doctor gave me enough medicine to last until tomorrow morning. The doctor is not in the office and I called upper bay several times today and spoke to several people and got no help. When I spoke to the med person who was at the Booth Street office today she told me that she couldn t guarantee that I will get a refill tomorrow but she would ASK the doctor to give me a refill. I told her how dangerous it is for someone with mental health to not take their medicine she told me just to think positive. I m outraged that she would even say something like that. The last time I went without my medication I became suicidal and ended up on a 72 hour hold at the hospital but it s like they don t even care. Once I receive my refill and or have an appointment with the doctor it will be my last. I would never recommend upper bay to anybody. If I could give them zero stars I would.

Albert 1906
2 years ago
5

Great programs they offer. All kinds of different services from children to seniors. I would still b lost and on drugs if not for Upperbay. Fantastic.

James Slaughter
3 years ago
5

The staff is always polite and professional . And understanding. All of our contacts over the last 20 years have been exceptionally positive. Dr. Wilson has been most helpful, comforting, and professional. His willingness to assist and his professional knowledge is a tremendous asset to Upper Bay.

Brittany Place
4 years ago
1

When you need help they kick you out if you miss 3 appointments and don't provide medical transportation.

Paul Shwag
5 years ago
1

Never use the SUDS service here. Daniel or Danielle (whichever he goes by) who runs the program likes hold grudges for personal reasons outside of the program . Also very unprofessional they were giving urine tests with the cups already out of the bag and already opened leaving high probability for contamination of urine samples. I don t think they ve been doing this very long . I m very thankful I got my program completed as soon as I did but even after that Daniel witheld my completion certificate for weeks without answering or returning my phone calls it wasn t until I made a phone call to the head of the facility that I finally got a phone call back 2 weeks later from Daniel claiming that he hasn t received any of my numerous calls or messages . Place is a joke 0 stars if possible

Lenora Fain Remines
5 years ago
1

Unprofessional, total waste of time.

Christine Malcolm
7 years ago
4

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