UCS Healthcare

1300 Woodland Ave Des Moines, IA 50265
DetoxOutpatient
The facilities at United Community Services in Des Moines, IA 1

About UCS Healthcare

UCS Healthcare is a medical and behavioral health treatment center located in Des Moines, Iowa. At this facility they provide mental health and addiction treatment for adults as well as educational programs and prevention.

Getting started with treatment involves an intake process and assessment. This is a walk in service and the process takes about 20 minutes. From there, you can get outpatient treatment in group therapy or you can get a referral to more intensive care. They can also offer integrated treatment if you have a co occuring mental health disorder alongside a substance use disorder.

When you’re struggling with the effects of chemical dependency it can be exhausting and overwhelming to manage day to day life. UCS offers medication assisted treatment (MAT) to help alleviate the symptoms you’re dealing with and help stabilize you so you can focus on your treatment process. Combined with behavior therapy counseling, MAT can help you build a strong foundation for your recovery and provide more stability.

They offer a variety of other services as well. They have gambling addiction treatment, peer recovery coaching, Spanish speaking group therapy, and family support groups. Because this is also a medical clinic, if you have any medical concerns such as HIV, Hep C, wounds, or other issues you can get treatment at the same location for both addiction and your medical needs which is very convenient.

One thing that stands out about UCS is that they have the SAGE (Substance Abuse Group Education) Program. This five session weekly program educates participants about a variety of different substances and requires a clean drug test at the beginning of the first and last sessions. It’s free to all residents of Iowa and can be part of a justice system process.

Latest Reviews

Monica Husted
4 months ago on Google
1
My daughter went to them and asked for help they took her money and said they sent her results, only when calling the places they "sent" the results to they never received any information. With emails I have yet to receive an email or call back and neither has my daughter. When you call them all they say is its been done. Do not recommend!
Michael Hardenbrook II
5 months ago on Google
5
Been a huge staple for my recovery and they have seen me back at my worst. Now I have been in recovery for almost 2 years. Thanks to all the staff nurses and providers they have an all in one healthcare facility for people with chemical dependency. And the thing that matters most to me is they actually care.
Response from the owner4 months ago
Thank you so much for your positive review. Everyone at UCS Healthcare is driven by our mission to provide 'person centered care.' This is our 27th year providing total healthcare to Iowans, and are always finding new ways to provide positive impacts on the Iowans who rely on UCS for their care.
SHAWN PETERSON
6 months ago on Google
5
The first doctor out of like 15 to 20 I went to that actually listens and cares...didn't dismiss my issues like all the other doctors and surgeons did
Response from the owner5 months ago
Thank you for such a positive review. We appreciate the trust you place in UCS Healthcare!
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.4 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs support clients' reintegration into their home, workplace, and community following inpatient and residential treatment. They also promote long-term recovery for clients who may no longer be receiving outpatient treatment. Rehab aftercare services encompass a wide range of modalities and often include various medical, mental health, and social service programs. Case managers and care teams develop clients' customized service plans based on the client's evolving needs and recovery goals.
12-step icon12-Step
Many rehabs base their treatment models on 12 step programs, which are often considered a gold standard in addiction recovery. 12 step recovery prioritizes participants' spiritual development as a means to heal the emotional and psychological wounds that have contributed to the addiction. Participants engage in regular, peer-led group meetings, which are free, anonymous, and accessible 24 hours per day, 365 days a year in most communities. Though these programs are spiritually-grounded, religious affiliation isn't required.
heart-hands iconIntervention Services
Intervention services can help family members communicate effectively with each other and with the individual who is struggling with a substance use disorder. A professional interventionist addresses family dynamics that have worsened the situation or prevented the individual from seeking help. This expert can also help the family plan a drug intervention in Iowa. After the intervention, ongoing intervention services can help families in their own recovery, regardless of whether the individual chooses to enter treatment.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Iowa is available in many formats. A variety of inpatient and outpatient options provide programs that are tailored to individual needs, making recovery possible for everyone.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

During cognitive behavioral therapy in Iowa, you'll gain a better understanding of your thinking and motivations. Your therapist will then help you develop new patterns of thinking and behaving that allow you to cope with life's challenges without abusing substances.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Individual therapy sessions offer you a personalized approach that involves an in depth exploration of your life experiences and patterns of substance use disorder. This helps your therapist identify harmful behaviors and thoughts and helps you recognize them so you have a deeper understanding of addiction and make positive changes in your life.

During motivational interviewing in Iowa, the client and therapist collaborate to identify any discrepancies in the client's current situation and future goals. By asking open ended questions and using reflective listening skills, the therapist encourages the client to reach their own conclusions and make a commitment to any needed changes in their life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Couples therapy in Iowa involves mediation, education, and psychotherapy. Participants learn about themselves and each other and how to successfully navigate challenges in the relationship. Sessions can include both joint and individual meetings with the therapist.

During family therapy in Iowa, therapists focus on the collective healing of all members of the family unit who were impacted by addiction. Therapists guide families in understanding the effect addiction has and develop healthy communication practices. By working together, families can help support their loved ones recovery.

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (515) 280-3860
Building icon

1300 Woodland Ave
West Des Moines, IA 50265

Fact checked and written by:
Johanna Rafael-Huertas
Edited by:
Anna Spooner

Reviews of UCS Healthcare

3.43/5 (59 reviews)
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Reviews

5

A center that truly helps on helping others! A lot of good things happen at this place, they really support what they are doing. Receptionists are fast, pharmacy always complies, and it really doesn't take long to dose

Reviewed on 3/8/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.4 (58 reviews)
Monica Husted
4 months ago
1

My daughter went to them and asked for help they took her money and said they sent her results, only when calling the places they "sent" the results to they never received any information. With emails I have yet to receive an email or call back and neither has my daughter. When you call them all they say is its been done. Do not recommend!

Michael Hardenbrook II
5 months ago
5

Been a huge staple for my recovery and they have seen me back at my worst. Now I have been in recovery for almost 2 years. Thanks to all the staff nurses and providers they have an all in one healthcare facility for people with chemical dependency. And the thing that matters most to me is they actually care.

Response from the owner5 months ago
Thank you so much for your positive review. Everyone at UCS Healthcare is driven by our mission to provide 'person centered care.' This is our 27th year providing total healthcare to Iowans, and are always finding new ways to provide positive impacts on the Iowans who rely on UCS for their care.
SHAWN PETERSON
6 months ago
5

The first doctor out of like 15 to 20 I went to that actually listens and cares...didn't dismiss my issues like all the other doctors and surgeons did

Response from the owner6 months ago
Thank you for such a positive review. We appreciate the trust you place in UCS Healthcare!
Vega
6 months ago
1

Marlene Groves
7 months ago
5

I honestly can't say enough amazing things about UCS. I definitely wouldn't be where I am today without their help! I have a bachelors degree now, raising my kids, and able to buy a big beautiful house in West Des Moines.

A Google User
9 months ago
1

10/10 do not recommend. I wish I could give 0 stars. I am having a positive experience w/ Julie for couples therapy so this is not about her, but everything else is an absolute no. I have been ghosted by 3 therapists for individual therapy with not even a text days after. No explanations, no apologies, nothing. I set times aside my busy schedule to meet with them, and nothing. I called the company to try to speak with a manager about their therapists, and haven t even gotten a call back from them over a week ago. If you want someone to care, and prioritize you and your mental health, do not go here. I will not recommend to anyone.

Response from the owner9 months ago
Thank you for your review. We would like to know more, and invite you to reach out via email so we can learn what needs to be done to correct this error: support@ucsdsm.org. Thank you.
chas leonard
11 months ago
1

If you are one of the unfortunate people that have been reliant on opiates ,like me , please please please try to get off of them ! Do NOT trade one crutch for another one and go to this place ,West Des Moines location. They will pretend like they care about you,but in reality, it's just a job/ paycheck for the " caring" staff who work there. I have been reprimanded for using NyQuil for a bad coldand it showed up in my UA as alcohol! So, they took my take homes away..2 years ago i had a positive UA because i had used Listerine that morning to brush my teeth with !They are VERY judgemental ,and they have made a small fortune off of me since 2019.T

Rhonda Prough
1 year ago
4

I see bad reviews here and I ve been going here for 2 years and ALWAYS have been treated well. Dr. Mollie takes her time with me even after taking on another position, she comes in on her Saturday off and listens and DOES CARE. Rachel is the best too! It goes both ways. Respect them and their time and you will get respect!

Response from the owner1 year ago
Rhonda, Thank you for your review! We take all suggestions, comments, and reviews (even the negative ones) seriously. We're always trying to improve the experience to the thousands of clients who rely on UCS Healthcare. Your comment that, "I've been going here for 2 years and ALWAYS have been treated well," is something that we hear often. Thank you for your kind and positive review. This comment (as with others) are read at our management meeting. Thank you for making our day.
Christopher Miller
1 year ago
1

I was 13 minutes late and they wouldn t see me, I get it. But they didn t tell me and let me sit in the lobby for half an hour. I m out of meds and just need a refill it would take ten minutes, they still wouldn t see me. No one else was in the lobby waiting for an appointment. It s a month to reschedule. Rachel and ucs are not in the business of helping people. I won t be going back

Joanie Dunlap
1 year ago
1

This people don't have a working phone

Response from the owner1 year ago
We are so sorry to hear about this situation. If you would like to discuss it further, please contact us via email us at ucsinformation@ucsdsm.org
Amelia Vande Lune
1 year ago
1

AlF owler
1 year ago
5

The doctors, nurses, and other staff have so much patience. They really care about my privacy and safety. Thanks!

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