United Community and Family Services

120-122 Plainfield Road
Plainfield, CT 06354

United Community and Family Services CT 6354

About United Community and Family Services

United Community and Family Services, located in Plainfield, Connecticut is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at United Community and Family Services include age-appropriate treatment for teens addressing adolescent-specific issues, specialized drug rehab for veterans, addressing combat-related trauma and reintegration, and inclusive treatment respecting diverse sexual orientations and gender identities.

Latest Reviews

Maria Chella
Reviewed on 05/28/2024
1
I have fibromyalga among other extremely painful diagnosis. Dr's are more concerned about their reputation than the patients needs. I am not asking to be treated for my pain with long-term pain meds. It's the first 3 days when I have an extremely painful flare up. Which is the only time I will ask for pain medication and I am always denied for no reason. Also the only medical ride I have has to be ordered 3 days in advance. I have so many instances where no Dr would listen because once you mention your in pain, they have been dismissive and rude. I am going to report this facility to the Better Business Bureau.
Maria Chella
6 months ago on Google
1
I have been a patient at ucfs since March 2016. I never encountered such unprofessionalism at a Dr's office in my life. I have a chronic pain disease fibromyalga, also severe arthritis in my neck along with bulging disc's and bone splints. The last time I was given pain medication (5 MG percs). 6 in total. I understand there is an opioid epidemic and Dr's are fearful of prescribing people who actually benefit from short-term use of this medicine. I have been complaining about the same problems over and over again and no one is listening or even checking out what I'm there for. I have so many instances where no one has listened I ended being hospitalized. If someone would like to respond to me about this please feel free to call me. One of the biggest issues I have is that Dr's there are more interesting in there reputation than helping patients. I actually had a dr not sure if this is her first or last name. Dr lily walked in the room didn't even check my hands which were extremely swollen and red. Was told over the phone that in order to get 6 pain meds I had to go into the office. The Dr I usually see happened to be out that day. After explaining this Dr lily said and I quote "what do I look like a drug dealer " I have many other horrible experiences in that office.
Sincerity
7 months ago on Google
1
Use extreme caution. Ethics are optional and too many of docs only interested in billable hours rather than actual patient care. It's really too bad because at one point in time it was a really good office, but now well it's painful what you will end up experiencing - medical staff creating false narratives to cover up bad bedside manners, misdiagnoses and more. There are some there that still care, but if you get the bad ones it is a nightmare. Paperwork is horrible and they upload or give you paperwork for other patients. Proceed with caution.

Location

Accepted Insurance

United Community and Family Services works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (860) 892-7042
Building icon

120-122 Plainfield Road
Plainfield, CT 06354

Reviews of United Community and Family Services

2.11/5 (18 reviews)
1
Staff
4
Amenities
1
Meals
5
Value
5
Cleanliness
5
5
4
0
3
0
2
0
1
13

Reviews

1
Absolutely unprofessional

I have fibromyalga among other extremely painful diagnosis. Dr's are more concerned about their reputation than the patients needs. I am not asking to be treated for my pain with long-term pain meds. It's the first 3 days when I have an extremely painful flare up. Which is ... Read More

Maria C.
Reviewed on 5/28/2024
5

The staff is very friendly and helpful! If someone needs to find a doctor or need help to overcome some problems, I would recommend that don't hesitate to visit this center because they truly know what they are doing and can give them the necessary help.

Reviewed on 3/5/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Maria Chella
6 months ago
1

I have been a patient at ucfs since March 2016. I never encountered such unprofessionalism at a Dr's office in my life. I have a chronic pain disease fibromyalga, also severe arthritis in my neck along with bulging disc's and bone splints. The last time I was given pain medication (5 MG percs). 6 in total. I understand there is an opioid epidemic and Dr's are fearful of prescribing people who actually benefit from short-term use of this medicine. I have been complaining about the same problems over and over again and no one is listening or even checking out what I'm there for. I have so many instances where no one has listened I ended being hospitalized. If someone would like to respond to me about this please feel free to call me. One of the biggest issues I have is that Dr's there are more interesting in there reputation than helping patients. I actually had a dr not sure if this is her first or last name. Dr lily walked in the room didn't even check my hands which were extremely swollen and red. Was told over the phone that in order to get 6 pain meds I had to go into the office. The Dr I usually see happened to be out that day. After explaining this Dr lily said and I quote "what do I look like a drug dealer " I have many other horrible experiences in that office.

Sincerity
7 months ago
1

Use extreme caution. Ethics are optional and too many of docs only interested in billable hours rather than actual patient care. It's really too bad because at one point in time it was a really good office, but now well it's painful what you will end up experiencing - medical staff creating false narratives to cover up bad bedside manners, misdiagnoses and more. There are some there that still care, but if you get the bad ones it is a nightmare. Paperwork is horrible and they upload or give you paperwork for other patients. Proceed with caution.

Rebecca Mahar
8 months ago
1

Good doctors . 90% of any other staff members besides drs are completely incompetent for setting up appts, filling out paperwork,referring patients to anyone. I gave one star because the Dr's helpful. However nurses , assistants,front desk, and possibly any other staff members are completely useless.Do not try to get any kind of medication refilled(even if it's something non addictive) don't try to get any paperwork filled out in a timely manner..took over a week for 5 lines to be filled out (eve then they forgot their own license number and had to ask the front desk. They constantly cancel appointments last minute, but if you do that they will bill you. This place has gone downhill month after month year after year

Leiana Brown
9 months ago
1

molina juanita
1 year ago
5

Apple map needs to update the address... Make sure it's 120-122 Plainfield Road, Moosup, CT 06354

Everydaycarry 1911
1 year ago
1

Had an appointment with Dr, due to several irregular symptoms such as lightheadedness, feeling off balance, hot flashes, blurred vision, pressure in the head. Was recommended to start with some blood work, wrote a prescription for a pill for dizziness (which I never took). Then set up a follow up appointment for 6 weeks later. After receiving my labs back and seeing a few things red flagged, plus other symptoms continued occurring I rescheduled the follow up visit to a closer date. The follow up appointment was scheduled as a phone call, like at an in person visit a nurse called and asked the basic questions like meds, allergies, etc... then few mins later the dr calls and asks how he can help me??? Like he has no clue why I had an appointment, so I tell him it's a follow-up to our last appointment and still asks how he can help me?? Needless to say he couldn't be bothered to take a few minutes before he called to review my file from the previous appointment so he'd know why I'm calling and about what. When I call him out about it, he tells me I need to watch my tone. At that point it was in my best intrest to end the call with him and reach out to someone else at the office. Later on I read the notes for this visit on the mychart portal and found many contradictions(lies) between this visit and the previous. Talk about a Dr that is out of touch with his patients, don't review notes before follow-up visits and is found lying in those notes. Needless to say I will be seeing a new Dr tomorrow and will be perusing an official complaint against said Dr. Someone should be reviewing this guy's work closely he has people's lives in his hands!!!

River
1 year ago
1

There is no more care in healthcare. They care more about your pronouns than they do about filling your medications in a timely manner.My primary healthcare professional was forced out and replaced by pitiful excuses for "Doctors" who "Don't feel comfortable" filling medications that are necessary for patients to function.They deserve zero stars, and I am pursuing litigation against them for their actions which have endangered my life.Don't go to these grifters. The one doctor who actually cared about their patients was forced out.Edit: Discharged from their "care" and given meds to not sue them.Fat chance. I plan to bury you all in litigation.

Yasha Pendardan
1 year ago
1

Yomebo
1 year ago
1

Inconsiderate. Super slow medication refill. Forget communication that will definitely not happen as it should. Quick fast to pass you off to someone who is more comfortable at prescribing and diagnosing. .

James Lomba
2 years ago
5

I've been with UCFs for about 4 yrs now.. I've been able to get my health on track like no other. My Dr has been so beneficial as well as mental health. I'm getting both my knees replaced and my Dr has been 5star with me. Thank You UCFS for also helping guide me to sobriety . 33

Tami Parker
2 years ago
1

Do NOT GET COVID, if you have COVID and miss an appointment with behavioral health, they will put you in as a no call no show! It's amazing how little professionals care about your mental health! UCFS is a joke! They don't actually care about there patients at any location all they want to do is bill your insurance!

Jeff McCarthy
3 years ago
1

have health problems? dont go here. incompetence will get you killed

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