The Pavilion Foundation

809 W. Church Street Champaign, IL 61820

The Pavilion Behavioral Health System

(217) 373-1700
DetoxInpatientOutpatient
The Pavilion Behavioral Health Center IL 61820

About The Pavilion Foundation

The Pavilion Behavioral Health System provides comprehensive mental and behavioral health services for children, teenagers, and adults in Champaign, Illinois. They specialize in age-specific services including inpatient treatment, partial hospitalization, outpatient programs, and aftercare services. Dedicated support is available for clients with co-occurring addictions and mental health disorders.

Their inpatient treatment helps clients begin their recovery journey in a secure, supportive environment free of distractions and triggers. A multi-disciplinary team of clinicians provides around the clock nursing care, including crisis stabilization services as required. Units are separated by age, with appropriate care given at each level. Treatment plans are individualized to meet your needs, with available services that include individual, group, and family counseling, case management, play therapy, psychological testing, medication management, addiction education, and discharge planning.

Their outpatient treatments vary in degree of intensity and duration. You’ll live at home and continue their academic or professional obligations while attending treatment. Counseling, educational programming, and medication management are also available in this setting. There’s also life skills development, psychiatric and medical evaluations, occupational and recreational therapy, and relapse prevention training.

Their aftercare services may include links to local providers that can offer long-term recovery support through transitional housing, transportation, vocational training, and similar services.

They may work with most commercial insurance providers. Verify your coverage with your individual provider as out of network benefits can vary.

Latest Reviews

Dylan Manuel
5 days ago on Google
1
This place is definitely like a prison.One night I had trouble sleeping woke up in the middle of night couldn t go back to sleep.Asked the male nurse.Which was a great nurse/I told him couldn t go back to sleep.I said can I just go home.Not realizing I m basically locked in a prison.At 4am.He said talk to your doctor.I told him I need help with something to make me sleep.He said talk to your doctor which didn t help later.The doctor when I went up to him literally said talk to your case manager.As in completely suffering and afraid.And feel like I m in a prison because I didn t want to be here.It was absolutely mind boggling how crazy this place was.All you can do is watch tv in the most uncomfortable chairs of all time. Or play cross word puzzle type stuff.Thank god I d could run up and down the hall way as I haven t been able to work out or anything.Filled with energy.Running back and forth with socks on to stay calm and keep my mind calm.At 5am because I couldn t sleep.As any human bean I would think would lose it.Especially me.I had been put through evil and then I felt like even more evil at this place.I was already mentally strong. But this place made me even more mentally stronger.This place is definitely a bit evil.It needs a place to exercise.Like a elliptical.To help the mind relax.I think the biggest thing with suicidal people is they need positivity in their life.And all this place was doing was keeping me from my goals.But what it should have been doing is connecting me with the opposite gender.Maybe with someone going through a same event.Just thoughts.I liked communicating to opposite gender in there.But ya.Thing just need to improve.But I m thankful for the few good people and nurses.I think most were good people but they need to find better alternatives to help there patients.Maybe they need to experience it.Before they work the job so they can understand it.Even tho I feel like this place is full blown evil for someone like me.I do think if anyone s put here for suicide it will definitely make them more depressed.What needs to be done is they need to be communicating with the opposite gender or something like that.As for someone like me im not a bad looking person great athlete not bad looking at all.But I m alone most of the time.I never met anyone that s a really good person.Have had all bad happen to me.Being able to find a decent person on here would make someone like me want to be on here.Just an example.I noticed talking to people was decently nice.But still I could go on and on.This place is definitely torture for people that are suicidal.Because it basically only depresses them more.Glad I got out when I didn t.I never knew what real depression felt like tillI could barley eat.But I could go on and on.With all the money this place has.Maybe great nutritional plans.Better chairs also.More comfortable ones.Maybe ones for the suicidal patient.I still remember being in my room.Wanting to cry.Nobody could help me.It s a feeling nobody should ever feel.And if I did talk about it nobody would care and it would make it worse because then I d be in an even more depressed state.People need to start pointing out this stuff so we can make this place better for generations to come.This place I also very evil.Should ever have the right to make someone live in a world that is very evil.And my opinion stupid.This place was definitely made by people who make money off of torturing people into living.Which is the definition of insane.Be looking forward for the day when this shit shuts down.I d say try church but tbh.Who even knows about that the people on this earth are just sheer retarded.Mostly women and the ones I like.If you guys get joy of seeing people suffer your sick individuals.That s just my thoughts.This place is basically evil.Just true thoughts.Place needs nuked.
Response from the owner2 weeks ago
Hi, Dylan. We understand that your time is valuable and appreciate you taking the time to share your feedback with us. If you would like to discuss your concerns further with a representative, please provide us with your contact information by visiting https://pavilionhospital.com/contact-us/. Thank you for reaching out.
Doug Witzig
1 week ago on Google
2
You will hear from my attorney not me
Response from the owner1 day ago
Hi, Doug. Thank you for taking the time to review us. Please visit http://www.pavilionhospital.com/contact-us/ and provide your contact information at your convenience so we may discuss your review. We appreciate your time and hope to hear from you.
Brenda Nehring
1 week ago on Google
1
Terrible experience. Extremely poor communication on the patient. Said they would prescribe medicine at our pharmacy but nothing was there for pickup. The patient was attacked several times and brought home with aggression. Since no meds prescribed, The Pavilion better hope I am not hurt because of their negligence. Looking into filing a lawsuit. Don t send a loved one there! The staff made the patient worse.
Response from the owner1 day ago
Hi, Brenda. Thank you for reaching out to us with your feedback. So that we can address your concerns directly, please provide us with your contact information by visiting http://www.pavilionhospital.com/contact-us/. Thank you again.
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Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.9 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
When participating in an inpatient rehab program, you'll reside at the treatment center for the duration of the program. Your housing and meals are provided, allowing you to focus on your recovery without outside triggers, stressors, and other distractions. You'll receive daily addiction counseling, drawing on various psychotherapeutic approaches like cognitive behavioral therapy (CBT) and motivational interviewing. Many inpatient drug rehabs also offer complementary holistic therapies, such as yoga, meditation, or animal therapy, and creative arts therapy.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs provide a full continuum of care for clients who are exiting inpatient treatment. Though outpatient care is often considered an element of drug rehab aftercare, services typically continue for the remainder of the clients' life and long after formal treatment is completed. Clients work with their case managers and care team to formulate a customized portfolio of medical, mental health, and social service resources designed to evolve as the client's needs change.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
partial-hospitalization iconPartial Hospitalization Program
As a flexible option, a partial hospitalization program (PHP) is tailored for those who don't require 24-hour care. PHP treatment can include daily therapeutic sessions and services such as relapse prevention and medication management. Based on your needs, PHP treatment duration can average 90 days and require a minimum of 20 hours of commitment weekly. While a partial hospitalization program typically requires a commute, telehealth may be available. PHP treatment costs can vary but are often covered by most insurance.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Illinois is designed to help people recover from addiction to a number of substances. The length of each program and its intensity tend to vary, and the plan of care is based on your individual needs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

If you engage in cognitive behavioral therapy in Illinois, your therapist will work with you to change your thinking patterns. You'll learn how to recognize faulty thinking and develop skills to deal with stress without using substances.

Dialectical behavior therapy in Illinois typically involves keeping a diary to track actions and emotions. Your therapist will use this diary to determine what to focus on during each session. In addition to individual sessions, you'll also attend group meetings where you are trained in coping skills.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Without nutritional balance, you can't achieve overall health. Nutrition therapy restores this balance by providing healthy meals and teaching you how to choose foods that support recovery. It is an important part of most rehab programs in Illinois.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Shaun Doherty, MSN, RN, BA,

CEO

Lucas Morton

CFO

Christine Bruns, M.S, MBA

Director of Business Development

Jan Paintner, Medical Staff & Credentialing Coordinator

Executive Assistant

Dr. Martin Repetto

Medical Director

Courtney Soria, MS

Director of Risk Management

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (217) 373-1700
Building icon

809 W. Church Street
Champaign, IL 61820

Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD

Reviews of The Pavilion Foundation

1.9/5 (268 reviews)
2
Staff
1
Amenities
1
Meals
1
Value
1
Cleanliness
5
48
4
7
3
9
2
20
1
184

Reviews

1
Never again

You would do much better watching YouTube videos about mental health than getting treatment in this place. I refuse to call it a hospital or mental health facility. This place is harmful and abusive to mentally ill patients and should be shut down. I needed more help after c ... Read More

Shawn D.
Reviewed on 7/16/2023
Staff
2
Amenities
1
Meals
1
Value
1
Cleanliness
1
1.5

My granddaughter is in rehab now and has bronchitis and they only thing they give her is Benadryl and cough drops and only a few. Will not let mother take her to ER. And they keep changing rules

Reviewed on 12/31/2022
1.5

My granddaughter is in rehab now and has bronchitis and they only thing they give her is Benadryl and cough drops and only a few. Will not let mother take her to ER. And they keep changing rules

Reviewed on 12/31/2022
Overall Experience
Date Submitted
Reviewer

Google Reviews

1.9 (259 reviews)
Dylan Manuel
5 days ago
1

This place is definitely like a prison.One night I had trouble sleeping woke up in the middle of night couldn t go back to sleep.Asked the male nurse.Which was a great nurse/I told him couldn t go back to sleep.I said can I just go home.Not realizing I m basically locked in a prison.At 4am.He said talk to your doctor.I told him I need help with something to make me sleep.He said talk to your doctor which didn t help later.The doctor when I went up to him literally said talk to your case manager.As in completely suffering and afraid.And feel like I m in a prison because I didn t want to be here.It was absolutely mind boggling how crazy this place was.All you can do is watch tv in the most uncomfortable chairs of all time. Or play cross word puzzle type stuff.Thank god I d could run up and down the hall way as I haven t been able to work out or anything.Filled with energy.Running back and forth with socks on to stay calm and keep my mind calm.At 5am because I couldn t sleep.As any human bean I would think would lose it.Especially me.I had been put through evil and then I felt like even more evil at this place.I was already mentally strong. But this place made me even more mentally stronger.This place is definitely a bit evil.It needs a place to exercise.Like a elliptical.To help the mind relax.I think the biggest thing with suicidal people is they need positivity in their life.And all this place was doing was keeping me from my goals.But what it should have been doing is connecting me with the opposite gender.Maybe with someone going through a same event.Just thoughts.I liked communicating to opposite gender in there.But ya.Thing just need to improve.But I m thankful for the few good people and nurses.I think most were good people but they need to find better alternatives to help there patients.Maybe they need to experience it.Before they work the job so they can understand it.Even tho I feel like this place is full blown evil for someone like me.I do think if anyone s put here for suicide it will definitely make them more depressed.What needs to be done is they need to be communicating with the opposite gender or something like that.As for someone like me im not a bad looking person great athlete not bad looking at all.But I m alone most of the time.I never met anyone that s a really good person.Have had all bad happen to me.Being able to find a decent person on here would make someone like me want to be on here.Just an example.I noticed talking to people was decently nice.But still I could go on and on.This place is definitely torture for people that are suicidal.Because it basically only depresses them more.Glad I got out when I didn t.I never knew what real depression felt like tillI could barley eat.But I could go on and on.With all the money this place has.Maybe great nutritional plans.Better chairs also.More comfortable ones.Maybe ones for the suicidal patient.I still remember being in my room.Wanting to cry.Nobody could help me.It s a feeling nobody should ever feel.And if I did talk about it nobody would care and it would make it worse because then I d be in an even more depressed state.People need to start pointing out this stuff so we can make this place better for generations to come.This place I also very evil.Should ever have the right to make someone live in a world that is very evil.And my opinion stupid.This place was definitely made by people who make money off of torturing people into living.Which is the definition of insane.Be looking forward for the day when this shit shuts down.I d say try church but tbh.Who even knows about that the people on this earth are just sheer retarded.Mostly women and the ones I like.If you guys get joy of seeing people suffer your sick individuals.That s just my thoughts.This place is basically evil.Just true thoughts.Place needs nuked.

Response from the owner3 weeks ago
Hi, Dylan. We understand that your time is valuable and appreciate you taking the time to share your feedback with us. If you would like to discuss your concerns further with a representative, please provide us with your contact information by visiting https://pavilionhospital.com/contact-us/. Thank you for reaching out.
Doug Witzig
1 week ago
2

You will hear from my attorney not me

Response from the owner1 week ago
Hi, Doug. Thank you for taking the time to review us. Please visit http://www.pavilionhospital.com/contact-us/ and provide your contact information at your convenience so we may discuss your review. We appreciate your time and hope to hear from you.
Brenda Nehring
1 week ago
1

Terrible experience. Extremely poor communication on the patient. Said they would prescribe medicine at our pharmacy but nothing was there for pickup. The patient was attacked several times and brought home with aggression. Since no meds prescribed, The Pavilion better hope I am not hurt because of their negligence. Looking into filing a lawsuit. Don t send a loved one there! The staff made the patient worse.

Response from the owner1 week ago
Hi, Brenda. Thank you for reaching out to us with your feedback. So that we can address your concerns directly, please provide us with your contact information by visiting http://www.pavilionhospital.com/contact-us/. Thank you again.
Bailey Dallas
1 week ago
1

I went there for help and came out with more problems than I went there with. In-fighting amongst staff and patients. Staff treating patients like prisoners or less than human. I left with trauma. This place made me completely lose faith in our mental health system. I just wanted help, and instead I felt like I just had to play along until I went home. If you ever need an in-patient stay for your mental health, stay ANYWHERE but here, for your own sake.

Response from the owner1 week ago
Hi, Bailey. Thank you for reaching out to us. We would like to take the opportunity to address your concerns with you directly. At your convenience, please provide us with your contact information by visiting http://www.pavilionhospital.com/contact-us/ so that we can follow up with you. Thank you again and we hope to hear from you soon.
Gracie Perron
1 week ago
1

it sucked

Response from the owner1 week ago
Hello, Gracie. We appreciate your feedback. We would like to get more details about this; please visit http://www.pavilionhospital.com/contact-us/ at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
Jude Novak
3 weeks ago
1

I was in the teens area of the mental health area and first of all I got assaulted and had a black eye from one of the patients he would try to hurt staff but he didn t get in trouble when he punched me the police said they couldn t do anything food tased like dog poop and horrible workers there was like 5 nice staff member worst place ever made me hate my self more after I left

Response from the owner3 weeks ago
Hi, Jude. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.pavilionhospital.com/contact-us/. We hope to hear from you soon.
Em Coates
1 month ago
1

I went there just recently, gladly got discharged yesterday. Most of the reviews here are true. The only kind people I came acrost were Nikka, Texas, Chrissy, Kay, Gee, and Calvin. maybe some more that im missing.I am a genderfluid, masculine person named Ayden. on my last day, one of the staff members refused to call me Ayden and continuously asked me what my deadname was in front of multiple patients. going as far as to say i was wrong when i said my real name is Ayden.the beds caused me severe back pain, they refused to give me any shoes or any slides until i told them i was in excruciating pain. the showers had mold and were extremely unsanitary. the OTR room's bathroom had black and brown stuff around the edge of the sink cabinet to the point i felt uncomfortable using that bathroom.on my day of discharge, they refused to tell me anything and had discharged me without any ride home or any sort of transportation. a staff member had volunteered to take me home and the nurse told him no and to take someone else home who had been there less.on one occasion during breakfast, the kitchen staff had made breafast taquitos with salsa which had bell peppers included into the salsa. when i had informed the nurse and asled for benadryl to avoid dying, she straight up accused me of lying then said she would call down. the kitchen said they had no idea so her response was "okay. well they said no but ill give you benadryl since you know your body better" like um....what? that was rude as hell.they had put me in a room with two other people originally and one roommate was amazing and the most caring person. the other was a literal mental case. im not rude or do i try to discriminate but she legit threatened to shove a jenga block down my throat because i looked back as i heard her say shed stab a different patient if she puked because she was anxious of going home. i told staff i was uncomfortable with sleeping in the same room as her and that id refuse to sleep so i had them move me but it took several hours until night shift helped me move.Dr. Repetto wouldnt even talk to you except for like 5 minutes then say "okay, you can leave now." the two techs on my last day there were rude as hell and forced two men who had been on our side and no one had had a problem with to the other side to the point one of them was crying because he didnt know what was going on.as a recent patient, i would not recommend at all unless you want to feel worse about yourself. not to mention, the 2nd floor childrens unit is out of control to the point they supposedly "flooded the entire kitchen and cafeteria" but i really think the cooks didnt want people there.the cooks would treat you like a criminal as well if you asked for seconds because the amount they gave you was ridiculously small unless you asked for more.-10000/10 would not recommend sending anyone here at all unless you hate them.Texas, Nikka, Kay, Gee, Calvin, Chrissy, Nurse Ruth, and the wonderful overnight tech. if you see this, your amazing and im glad i got to have such amazing techs and nurses like yourselves. you guys are who really helped me. i love yall

Response from the owner1 month ago
Hi, Ayden. We greatly value your feedback and appreciate you taking the time to reach out to us. So that we can follow up with you directly, please provide us with your contact information by visiting http://www.pavilionhospital.com/contact-us/. Thank you.
Jess Lynn
1 month ago
1

I stayed at the Pavillion from October 28th until yesterday November 5th, 2024. Some of the staff are wonderful, but this is 100% not the place to go for behavioral needs. They only have five anti psychotic medications, and with having my geneo map done it was already known none of them would work for me.Also being a former hospital housekeeper I can tell you exactly how one of their patient's surgical wound is infected, why they are waiting to medically discharge is beyond me. The first time I seen the floors ever cleaned since I was there was yesterday when they were freaking out about the law suit this patient could bring. But the time for cleaning was way to late. The day rooms were always left a mess so I took on the roll of cleaning up, it helped keep me in my home routine at least.No matter how many times you go to someone with concerns of one of their staff members and every woman on the floor having issues with this staff member nothing was done. The staff members name is William, and he should 100% not be working with people trying to get help with their lapse and wanting to come out of there stronger. It disgust me the things that was done to myself, along with others.There are shining stars there though and if I could rate them each individually, without rating the Pavillion, it would be 5 stars and rave reviews for each of them. Melissa, Calvin, Katrina Ester and Robin. The Pavillion would fall without them but at least these shining stars could move on to better horizons and get the recognition they truly deserve.

Response from the owner1 month ago
Hello, Jess. Thank you for your feedback. We would appreciate the opportunity to speak with you further about some of the concerns you've mentioned. At your convenience, please provide us with your contact information by visiting http://www.pavilionhospital.com/contact-us/. We hope to hear from you soon. Thank you again.
Patrick Parker
1 month ago
5

It's was a gud experience and the stuff there r some if the nicest people that u could ever meet

Response from the owner1 month ago
Hi, Patrick. We are so glad to hear this! Thank you for taking the time to share your feedback with us. We hope you are doing well. Take care!
Tina Whittenburg
1 month ago
1

Very rude nurses and and absolute unprofessional field. I will give my thanks to Ryan, Christian, Jacob, Kassidi, and Mr. Calvin for helping me get through that place. Food was horrible, I got very sick with a fever and I WOULD NOT recommend this place to send your child for treatment .

Response from the owner1 month ago
Hi, Tina. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting https://pavilionhospital.com/contact-us/. We hope to hear from you soon.
Angela Whitmire
1 month ago
1

Terrible place.

Response from the owner1 month ago
Hello, Angela. We appreciate your feedback. We would like to get more details about this; please visit http://www.pavilionhospital.com/contact-us/ at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
Christiana Friese
1 month ago
1

I was there this year back in June, I got the about 12 and hadn t had lunch yet, developed a migraine from being dehydrated and was left in a small room for 3 hours in pain, I begged for excedrine and was just given false hope that I would get any. I was given a sandwich to eat by one of the ladies but I was already sick from the migraine. Once I got up to the floor where the rooms are, I was checked in and was given papery scrubs to wear. I still asked the ladies at the desk for medicine and was just told I had to wait for the person who hands out drugs. I didn t get medicine till about midnight and had skipped dinner because I was on the verge of puking. They gave me Tylenol which doesn t work for me. The next day still had a migraine and was sweating from the scrub material. It was shower time and I asked if I could take one but they hadn t made me a hygiene box, ask for one again that night and was told that it was 1st shifts job. When morning came, they still didn t make one and was told I hadn t asked but even the other ladies heard me ask them multiple times for one. They finally made one but since it wasn t shower time, I had to wait for bed time. The next day when I seen a counselor, I asked to be evaluated for adhd and autism because I show symptoms, I got told to just do what the doctor says. When I asked him he said he doubted it and he had what he needed from our 20 min session. I tried to advocate for myself asking several people and they all said there was nothing they could do because they didn t have the necessary equipment. I ended up having a breakdown causing me to hyperventilate which then turned into me having a carpopedal spasm. The nurses left me in the hallway in pain till they calmed down and leaving me to beg for someone to unbend my hands. They also told all the other patients that were trying to calm me down and help me breath to just go away. Was just told to take the drugs just so I could get out.

Response from the owner1 month ago
Hi, Christiana. Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.pavilionhospital.com/contact-us/. Thank you again.
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