The Healthy Mind – Psychiatric Services

Dr. Sha Nawaz is a smart and competent diagnostician. He is not a talk therapist and I understand why some may find him a little impersonal or clinical. But he knows the science, he knows the meds, and often, he knows what's going on with you when everyone else was unable to provide a clear diagnosis and treatment recommendation. The office is very busy but I've never had to wait for more than a few minutes to see the doctor. Calls for refills will get a response within 24 hours. Sooner in emergencies. I have no experience with their counselors but I've heard good things.

If I could give zero stars, I would. I just checked my phone log, I called them 14 times over the past month. They have answered the phone 1 time. I left 6 messages and they called me back once. I figured I would go there in person during the hours on the phone greeting. The door was locked, but I could see a girl at the front desk who was on her cellphone. I called them and the girl looked down at the phone and left the room. A few minutes later she came to the door, and I made an appointment. The day I was supposed to have my telehealth call, I waited, and nobody ended up calling me. Later I got a call from the person I was supposed to talk to via telehealth saying she didn't see the appointment and was sorry, so I rescheduled. Finally, after talking to her for half an hour, I was told I had to make an appointment with another person, who asked me all the same questions. Finally I was able to get a prescription for my ADHD after 6 weeks of jumping through hoops. The meds they prescribed were ineffective, so I called, again, during business hours, and nobody answered the phone. So I drove to the practice and of course, the doors were locked, and the lights were off. It seems like nobody takes this business seriously, like it's some side hustle. The most unprofessional business I have ever dealt with. I see I'm not the only one who has given them 1 star. I should have read the reviews first. I hope I can save someone from going through what I have.

I'm not one to ever write reviews but I felt this was important enough to. My husband had an appt with Barbara at The healthy mind psychiatric services, when I made the appt. I made sure to tell them everything that was going on to see if this place would be a good fit. They assured me it would be and they would be able to help. So we waited for the appt. My husband went and said it was the worst experience he has EVER had, she did not even let him get one word in before telling him this isn't the right place for him after 2 minutes of meeting him. Made him feel horrible and on top of saying she would give him numbers to another place that might be a better fit all she did was write down on a piece of paper Griffin Hospital. Seriously??? I understand not everyone is a good fit, but that's why when we made the appt every thing was told upfront and we were told they would be able to help, and to dismiss him the way she did, she should feel ashamed of herself. Very disappointing.