59th Medical Wing – Lackland & Randolph AFB – Wilford Hall Mental Health Services

1100 Wilford Hall Loop
Lackland Afb - Wilford Hall Medical Ctr
San Antonio, TX 78236

The 59th Medical Wing JBSA Wilford Hall Ambulatory Surgical Center TX 78236

About 59th Medical Wing – Lackland & Randolph AFB – Wilford Hall Mental Health Services

The Wilford Hall Mental Health Services of 59th Medical Wing of Lackland and Randolph AFB is located in San Antonio, Texas. Services are provided through the military health system. Help is provided to all active duty service members struggling with drugs and alcohol. TRICARE is accepted.

The Alcohol & Drug Abuse Prevention & Treatment program is available at the Wilford Hall for Mental Health Services. A drug and alcohol evaluation will be conducted. You’ll be provided with substance misuse education, prevention and treatment. There are also unit outreach services. Outpatient treatment is available.

They accept three methods of referral. You’re able to attend as a self referral, meaning you self identify as having issues with drugs and/or alcohol. You may also have a commander’s referral or a medical referral. Therapy and medication management is offered. They’re also able to provide neuropsychological testing.

Latest Reviews

Raymond Maldonado
2 weeks ago on Google
1
My son came into the ER. 3 HOURS in the doc said I don't know what it could be and random tests on the dart board began. Had 102.7 temp gave him mortin, 30 minutes later 103 temp was told by doctor he woild get tylenol through IV. 1 hour 30 minutes later no Tylenol no retest of temperature. I called for tech and finally was told waiting on doctor. Currently over 7 hours and from the walk of the hall, one other patient and still nothing. Asked several times whats going on and all I get it is waiting on doctor. Inexcusable care with minimal patients. Have to see what an emergency or them busy would look like.
raul gomez
3 weeks ago on Google
5
Kent Mcclain
1 month ago on Google
1
Just sat in the emergency room for 5 hours without being seen. They took blood pressure, temp,etc. Then 5 hours later the front desk guy said there was no approx time to be seen. So I left and went to ugent care.

Location

Accepted Insurance

59th Medical Wing – Lackland & Randolph AFB – Wilford Hall Mental Health Services works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
military-program thumbnail image
Military program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Texas

Contact Information

Phone icon (210) 292-7361
Building icon

1100 Wilford Hall Loop
Lackland Afb - Wilford Hall Medical Ctr
San Antonio, TX 78236

Fact checked and written by:
Jenise Alvarez
Edited by:
Peter Lee, PhD

Reviews of 59th Medical Wing – Lackland & Randolph AFB – Wilford Hall Mental Health Services

3.1/5 (193 reviews)
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Overall Experience
Date Submitted
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Google Reviews

3.1 (193 reviews)
Raymond Maldonado
2 weeks ago
1

My son came into the ER. 3 HOURS in the doc said I don't know what it could be and random tests on the dart board began. Had 102.7 temp gave him mortin, 30 minutes later 103 temp was told by doctor he woild get tylenol through IV. 1 hour 30 minutes later no Tylenol no retest of temperature. I called for tech and finally was told waiting on doctor. Currently over 7 hours and from the walk of the hall, one other patient and still nothing. Asked several times whats going on and all I get it is waiting on doctor. Inexcusable care with minimal patients. Have to see what an emergency or them busy would look like.

raul gomez
3 weeks ago
5

Kent Mcclain
1 month ago
1

Just sat in the emergency room for 5 hours without being seen. They took blood pressure, temp,etc. Then 5 hours later the front desk guy said there was no approx time to be seen. So I left and went to ugent care.

Matthew Ramirez
2 months ago
1

Went in for sick call, it s been almost 6 hours just to see someone and have yet to.

Meredith Garis
3 months ago
1

This is for the LAB. You used to be able to call, make a lab appointment, get your labs and out. Now there is a website. I called to get the site as I needed to cancel my lab appointment. The young lady answering couldn t be bothered to say her name. Tried to give me the website so fast Flash couldn t have written it down. Asked her to please slow down. Got called a bi*ch and hung up on. wow. Nice service. I m already going out to BAMC to pick up my scripts (SOO much faster!!) I may as well get my labs there too. WH has DEFINITELY gone so far downhill, their customer service is in an ABYSS!!!

alondra marquez
3 months ago
1

Obstetrics and gynecology is the worst department in this hospital they have hostile staff and they don't give you the help you need. They also never answer calls and don't return them either.

Kevin Kolozsy
4 months ago
5

Michelle Green
4 months ago
3

General:Put up a directory at every entrance.When the info desk is unmanned, give directions to the other info desks.Put up a temporary directory OUTSIDE so patients can know which door to go into (since construction blocks the 'front entrance')Lab work draw: Post WRITTEN instructions for patients who have already scheduled an appointment online.Allow patients to see the lab work instructions in MHS Genesis. I was told to fast on the phone, but the tech did NOT ask if I was fasting. I will find out either way when I get my test results.

Carrie Whetstone
4 months ago
1

Pcsd here recently with my family. Had to switch back to prime to be seen in a good time frame because all off base doctors had long waits and I needed refills for my medicine I have been on for years. A very basic anxiety medicine.Saw the doctor got my prescription it wasn't a problem. Saw her again another visit to get on another important medicine. She told me to schedule an appt 20 to 30 days after that 2nd appt we had so we can do a vitals check. I did exactly that but one of the medicines I was prescribed runs out before the visit and the second one basically is out the day of the doctors visit which is cutting it close but not the end of the world.. I try to get a refill on my basic medicine and I swear it's like pulling teeth with this clinic to get someone to help me without arguing with me. They won't give me a refill but suggest I got get an emergency short term supply until my appt.. i followed the doctors instructions about scheduling within a certain time frame. If she wanted to see me before that she should have said something. I was only told she wanted to see me for 1 of the medicines not both for refills. But now I have to potentially be out on a medicine I can't miss and have to take everyday because of miscommunication. When I tried to explain to the nurse on the phone I kept getting cut off and called ma'am very sternly and she kept repeating the same doctors notes which I was trying to explain to her that I was told something different at the last visit. It's a shame that this medical center is so hard to get in touch with let alone the communication is awful. I'm a stay at home mom with a special needs toddler and a baby and I have very limited time and I really really don't need to be argued with about a simple refill. On top of all of this with my medicine the pediatrician office never submitted the proper referrals for my son to get his eyes looked at and glasses also another very important referral was never submitted as well. He needs these services like yesterday so I don't understand why do I have to jump through fire for simple things from medical on lackland afb??? I am very upset. Finding the right phone number and someone actually answering the phone is a very rare thing apparently for this place. Ice complaints will be filed. I'm so sick of on base medicine. Ice complaints will be made and if I have to go higher up I will.

Perry Burd
4 months ago
1

Your automated phone system ducks. You can't even get ahold of someone to talk to. I've tried 5 different numbers. How much did y'all waste on that?

Luis Alvarez
4 months ago
5

World Class Medical Attention in the Old and New Hospital. I Truely Love this Place. They saved My Life. ABSOLUTELY FABULOUS MEDICAL CENTER !!! God Bless All the Personnel here! Thank YOU All.

Ghislin Kouassi
5 months ago
5

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