Syracuse VA Medical Center – Massena Community Based OP

6100 Saint Lawrence Center Massena, NY 13662
Outpatient

About Syracuse VA Medical Center – Massena Community Based OP

Massena VA Community Based Outpatient Clinic located in Massena, New York, provides outpatient care for Behavioral Health issues.

VA New York Healthcare System exists to serve the veteran through the delivery of timely quality care by staff who demonstrate outstanding customer service. They hope to serve and honor the nation’s veterans following President Lincoln’s promise “To care for him who shall have borne the battle, and for his widow, and his orphan”.

Some of the services offered by VA Syracuse Medical Center – Massena Community Based OP include Behavioral Health Care, Smoking Cessation, and Personal Care. They also provide Veterans with Telehealth, for access to health care that is timely, more convenient and easier to access through the use of new health care technology including video conferencing and health monitoring devices that can connect patients to their health care team.

Massena Community Based OP provides Primary Care Services for eligible Veterans, living in St. Lawrence County and surrounding North Country, that are enrolled with the VA Health Care Upstate New York system. They are a Handicapped Accessible Clinic.

Latest Reviews

Damien Ashlaw
3 years ago on Google
1
I've had several issues in the past hear during my mental health treatment such as wanting to lock me in a room when I was crying and having severe confusion and suicidal thoughts as well as during on of my Disassociate Events I remember hearing as I came back to awareness the voice of my healthcare provider telling a nurse she had to "come see this, he's insane, you'd love this." So that was a fantastic feeling. Just recently I came back to NY and figured it's been a few years I'm sure they have changed. I was wrong. I contacted them to reestablish care and needing my medicine. When I told them my prior VA care would not re-up my medicine the woman on the phone simply said "that's not our problem." I told her of the severity of my disorder yet she said it would be ok for me to go without medicine for a full month before Hopefully getting seen. This is a serious problem as if I was having a severe day and needed reassurance that I could be helped, I would have been out of luck and possibly out of time. Thankfully I contacted Syracuse VA and they will help me out completely. I just urge you Brothers and Sisters, be cautious of here if you need help. Your best chance is to call the Syracuse VA or the Suicide Hotline. Their are some out there who care about us. Semper Fi
Adri De Valdes
4 years ago on Google
5
The first time I came to the VA I was nervous and disappointed with my provider. I felt uncomfortable making an appointment to come back. So I asked for a new provider and I could not be happier, everything I said was heard and immediately addressed. My mental health was declining I told my provider this and she had me in with a counselor the same day. The ladies at the front desk have always shown so much respect and are very patient with me. I feel so lucky now to have the Massena VA.
Brian Allen
5 years ago on Google
4
I have always been respect and professionalism.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7 / 10

Other Forms of Payment

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

free iconFree

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). Intensive Outpatient Services is ideal for those suffering more serious mental health concerns, it offers more contact and treatment time.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
lgbtq-program thumbnail image
LGBTQ Program
Syracuse Behavioral Health Outpatient Clinic (BHOC) offers individual therapy for Veterans identifying as LGBT. Staff are provided with annual LGBT sensitivity training, as well as a Transgender Mental Health Services training. Additional services included family and couples therapy for LGBT Veterans. Therapy is available for Veterans wanting to explore their sexual orientation/identity further. The LGBT population is also welcome to receive other treatment modalities based on their needs.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Fitness therapy blends exercise with psychotherapy for a fun, inspiring, and effective way of treating addiction and other issues. By incorporating movement into counseling sessions, clients become more empowered, motivated, and goal-oriented, all while strengthening their bodies and becoming more flexible. Fitness Therapy is usually used to complement a course of treatment (inpatient or outpatient) to make it even more successful. Increasing the connection between a patient’s mind and body helps both with healing as well as in creating new, healthy habits.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Syracuse VA Medical Center has an outpatient Nutrition Clinic staffed by registered dietitians. Their mission is to help improve the nutritional status of the population they serve by addressing their nutritional concerns. Whether your nutrition questions arise due to a medical condition or simply the desire to live a healthier life, their clinical staff can help you plan meals and snacks that will contribute to better health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2280

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (315) 705-6666
Building icon

6100 Saint Lawrence Center
Massena, NY 13662

Reviews of Syracuse VA Medical Center – Massena Community Based OP

3/5 (9 reviews)
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Reviews

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Google Reviews

3 (9 reviews)
Damien Ashlaw
3 years ago
1

I've had several issues in the past hear during my mental health treatment such as wanting to lock me in a room when I was crying and having severe confusion and suicidal thoughts as well as during on of my Disassociate Events I remember hearing as I came back to awareness the voice of my healthcare provider telling a nurse she had to "come see this, he's insane, you'd love this." So that was a fantastic feeling. Just recently I came back to NY and figured it's been a few years I'm sure they have changed. I was wrong. I contacted them to reestablish care and needing my medicine. When I told them my prior VA care would not re-up my medicine the woman on the phone simply said "that's not our problem." I told her of the severity of my disorder yet she said it would be ok for me to go without medicine for a full month before Hopefully getting seen. This is a serious problem as if I was having a severe day and needed reassurance that I could be helped, I would have been out of luck and possibly out of time. Thankfully I contacted Syracuse VA and they will help me out completely. I just urge you Brothers and Sisters, be cautious of here if you need help. Your best chance is to call the Syracuse VA or the Suicide Hotline. Their are some out there who care about us. Semper Fi

Adri De Valdes
4 years ago
5

The first time I came to the VA I was nervous and disappointed with my provider. I felt uncomfortable making an appointment to come back. So I asked for a new provider and I could not be happier, everything I said was heard and immediately addressed. My mental health was declining I told my provider this and she had me in with a counselor the same day. The ladies at the front desk have always shown so much respect and are very patient with me. I feel so lucky now to have the Massena VA.

Brian Allen
5 years ago
4

I have always been respect and professionalism.

J L
6 years ago
1

This place is the perfect example of how awful the VA health care system is. No follow up. Being rescheduled 3-5 times. Making appointments on weekends when their closed. Lost consults. HIPA violations everywhere. By far the worst clinic I've been too.

cliff hosler
6 years ago
5

Christine Kelly
6 years ago
4

I only in countered one problem while using this clinic and it was because of the referral people not the actual clinic

Elizabeth Lawrence
7 years ago
1

My dad was seen at this clinic on 11/03/17 for an appointment for pain he seen Dr. Lamire who told him he would order him something for pain my father stressed that he had been out of pain meds for over a month and really needed meds. My father called back on 11/10/17 since no new meds have showed up on his med list and was told a nurse would call him back which never did on 11/11/17 they called my dad to set up a follow up appointment with the dr. for 6 months out again my dad asked about the meds and again he was told the nurse was busy and would call him back before the end of the day again no call so today my dad again called and was told the same thing a nurse would call him this time they did call him to inform him that no meds have been ordered and not time frame when they will be ordered do not recommend this clinic

Bruce Edwards
7 years ago
1

when they tell you they ordered your meds don't count on it. I had them order mine on 9/18/17 I called today 9/27/17 they where just ordered on 9/22/17 and for next day delivery well nothing yet and its 9/27/17 some one lied threw there teeth and its not the firs tie they did it

conan thebarbarian
7 years ago
5

I love my doctor

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