Syracuse VA Medical Center – Massena Community Based OP

6100 Saint Lawrence Center
Massena, NY 13662

About Syracuse VA Medical Center – Massena Community Based OP

Massena VA Community Based Outpatient Clinic located in Massena, New York, provides outpatient care for Behavioral Health issues.

VA New York Healthcare System exists to serve the veteran through the delivery of timely quality care by staff who demonstrate outstanding customer service. They hope to serve and honor the nation’s veterans following President Lincoln’s promise “To care for him who shall have borne the battle, and for his widow, and his orphan”.

Some of the services offered by VA Syracuse Medical Center – Massena Community Based OP include Behavioral Health Care, Smoking Cessation, and Personal Care. They also provide Veterans with Telehealth, for access to health care that is timely, more convenient and easier to access through the use of new health care technology including video conferencing and health monitoring devices that can connect patients to their health care team.

Massena Community Based OP provides Primary Care Services for eligible Veterans, living in St. Lawrence County and surrounding North Country, that are enrolled with the VA Health Care Upstate New York system. They are a Handicapped Accessible Clinic.

Latest Reviews

Damien Ashlaw
3 years ago on Google
1
I've had several issues in the past hear during my mental health treatment such as wanting to lock me in a room when I was crying and having severe confusion and suicidal thoughts as well as during on of my Disassociate Events I remember hearing as I came back to awareness the voice of my healthcare provider telling a nurse she had to "come see this, he's insane, you'd love this." So that was a fantastic feeling. Just recently I came back to NY and figured it's been a few years I'm sure they have changed. I was wrong. I contacted them to reestablish care and needing my medicine. When I told them my prior VA care would not re-up my medicine the woman on the phone simply said "that's not our problem." I told her of the severity of my disorder yet she said it would be ok for me to go without medicine for a full month before Hopefully getting seen. This is a serious problem as if I was having a severe day and needed reassurance that I could be helped, I would have been out of luck and possibly out of time. Thankfully I contacted Syracuse VA and they will help me out completely. I just urge you Brothers and Sisters, be cautious of here if you need help. Your best chance is to call the Syracuse VA or the Suicide Hotline. Their are some out there who care about us. Semper Fi
Adri De Valdes
4 years ago on Google
5
The first time I came to the VA I was nervous and disappointed with my provider. I felt uncomfortable making an appointment to come back. So I asked for a new provider and I could not be happier, everything I said was heard and immediately addressed. My mental health was declining I told my provider this and she had me in with a counselor the same day. The ladies at the front desk have always shown so much respect and are very patient with me. I feel so lucky now to have the Massena VA.
Brian Allen
5 years ago on Google
4
I have always been respect and professionalism.

Location

Accepted Insurance

Syracuse VA Medical Center – Massena Community Based OP works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
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Other Forms of Payment

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Per session payment lets you pay for each treatment at the time of service. You may also pay for a certain number of sessions up front and then pay for more if needed. This format allows you to tailor the financial investment to your specific needs and avoid having a large lump sum payment due at the end of the treatment program.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

free iconFree

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient programs are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). Intensive Outpatient Services is ideal for those suffering more serious mental health concerns, it offers more contact and treatment time.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
postpartum-program thumbnail image
Postpartum Program
The postpartum period is a sensitive time, especially for women in addiction recovery. Rehabs with specialized programs for new mothers will offer compassionate, personalized care to meet each client's needs as they transition from pregnancy to this season of life. Care teams may include obstetricians, pediatricians, and social workers working collaboratively to give women, children, and families a healthy future.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Fitness therapy blends exercise with psychotherapy for a fun, inspiring, and effective way of treating addiction and other issues. By incorporating movement into counseling sessions, clients become more empowered, motivated, and goal-oriented, all while strengthening their bodies and becoming more flexible. Fitness Therapy is usually used to complement a course of treatment (inpatient or outpatient) to make it even more successful. Increasing the connection between a patient’s mind and body helps both with healing as well as in creating new, healthy habits.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Syracuse VA Medical Center has an outpatient Nutrition Clinic staffed by registered dietitians. Their mission is to help improve the nutritional status of the population they serve by addressing their nutritional concerns. Whether your nutrition questions arise due to a medical condition or simply the desire to live a healthier life, their clinical staff can help you plan meals and snacks that will contribute to better health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • river iconRiver View

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2280

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (315) 705-6666
Building icon

6100 Saint Lawrence Center
Massena, NY 13662

Reviews of Syracuse VA Medical Center – Massena Community Based OP

3/5 (9 reviews)
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Reviews

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Google Reviews

3 (9 reviews)
Damien Ashlaw
3 years ago
1

I've had several issues in the past hear during my mental health treatment such as wanting to lock me in a room when I was crying and having severe confusion and suicidal thoughts as well as during on of my Disassociate Events I remember hearing as I came back to awareness the voice of my healthcare provider telling a nurse she had to "come see this, he's insane, you'd love this." So that was a fantastic feeling. Just recently I came back to NY and figured it's been a few years I'm sure they have changed. I was wrong. I contacted them to reestablish care and needing my medicine. When I told them my prior VA care would not re-up my medicine the woman on the phone simply said "that's not our problem." I told her of the severity of my disorder yet she said it would be ok for me to go without medicine for a full month before Hopefully getting seen. This is a serious problem as if I was having a severe day and needed reassurance that I could be helped, I would have been out of luck and possibly out of time. Thankfully I contacted Syracuse VA and they will help me out completely. I just urge you Brothers and Sisters, be cautious of here if you need help. Your best chance is to call the Syracuse VA or the Suicide Hotline. Their are some out there who care about us. Semper Fi

Adri De Valdes
4 years ago
5

The first time I came to the VA I was nervous and disappointed with my provider. I felt uncomfortable making an appointment to come back. So I asked for a new provider and I could not be happier, everything I said was heard and immediately addressed. My mental health was declining I told my provider this and she had me in with a counselor the same day. The ladies at the front desk have always shown so much respect and are very patient with me. I feel so lucky now to have the Massena VA.

Brian Allen
5 years ago
4

I have always been respect and professionalism.

Elizabeth Lawrence
6 years ago
1

My dad was seen at this clinic on 11/03/17 for an appointment for pain he seen Dr. Lamire who told him he would order him something for pain my father stressed that he had been out of pain meds for over a month and really needed meds. My father called back on 11/10/17 since no new meds have showed up on his med list and was told a nurse would call him back which never did on 11/11/17 they called my dad to set up a follow up appointment with the dr. for 6 months out again my dad asked about the meds and again he was told the nurse was busy and would call him back before the end of the day again no call so today my dad again called and was told the same thing a nurse would call him this time they did call him to inform him that no meds have been ordered and not time frame when they will be ordered do not recommend this clinic

Fred Burple
6 years ago
1

This place is the perfect example of how awful the VA health care system is. No follow up. Being rescheduled 3-5 times. Making appointments on weekends when their closed. Lost consults. HIPA violations everywhere. By far the worst clinic I've been too.

cliff hosler
6 years ago
5

Christine Kelly
6 years ago
4

I only in countered one problem while using this clinic and it was because of the referral people not the actual clinic

conan thebarbarian
7 years ago
5

I love my doctor

Bruce Edwards
7 years ago
1

when they tell you they ordered your meds don't count on it. I had them order mine on 9/18/17 I called today 9/27/17 they where just ordered on 9/22/17 and for next day delivery well nothing yet and its 9/27/17 some one lied threw there teeth and its not the firs tie they did it

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