StarCare Specialty Health System – Outpatient Clinic

1950 Aspen Ave Lubbock, TX 79404
Outpatient
StarCare - Outpatient Clinic TX 79404

About StarCare Specialty Health System – Outpatient Clinic

StarCare Specialty Health System is a private behavioral health and substance abuse treatment center in Lubbock, Texas. Their mission is to deliver a wide range of mental and physical health services to local communities that support independent living. They serve clients of all ages. In addition to their mental health and addiction treatment services, StarCare also provides specialized care for clients with intellectual disabilities, veterans, and senior citizens. They help clients discover inner strength and meaning as part of their recovery program. Services they offer include:

Outpatient treatment allows clients to receive high quality care while continuing to live independently at home. During an outpatient program, clients visit the facility on a regular schedule to meet with their care team and participate in treatment. Outpatient is ideal for clients with mild symptoms but can also be used as a step down from residential treatment.

Substance abuse treatment sometimes uses prescribed medication as a key component. This is especially true for opioid addiction, which carries strong withdrawal symptoms. During MAT, clients are assessed and prescribed an FDA approved drug to help reduce withdrawal symptoms and cravings. All medication use is closely monitored during this time.

Case management services connect clients with additional health and social programs during treatment. They can help with transportation, making and keeping appointments, and more.

Latest Reviews

Kobe Frimpong-Badu
2 months ago on Google
1
dont even know where to start
Response from the owner1 month ago
Thank you for your review; we value your feedback and are committed to addressing your concerns. If you would like to speak directly with an official representative, please email our Public Information Office at Pio@starcarelubbock.org. If you or someone you know is experiencing a mental health crisis, please call our hotline at 806-740-1414. Or if you are in an emergency, please call 911.
Terris Boomer
2 months ago on Google
1
We protest about awareness for mental health but when you have someone show up for help you are critical of the person seeking help. To tell a person in your opinion you are just a failure to face consequences in the real world is beyond me. Dr Juguilon obviously has lost passion for his job because this isn t what you tell a young man that has never acknowledged needing help and when he does this the response that he gets. Yes I am that Mama, I am going to complain every where I need to get a point across that you don t take the delicacy of a person situation and make it seem as if he is your burden. This man has struggled since he was 12 years old and all you gave was meaningless jabber. He has medicals records to back up his diagnoses so if you didn t have that, your opinions should not have a play in this conversation. I m really upset because I tell him people care and all you have to do is open yourself. First time meeting someone as an adult and this is what he gets. Who tells some you did prison with flying colors? Excuse me!!! How do you know it was flying colors???? Did you ever stop to ask about the tragic experience of prison? Find groups that care, and don t be afraid to walk away, you deserve to be treated like anyone else, don t ever think you have to take less than, there are still people in the profession that cares but skip this man with judgmental hateful rants of opinion!!!!!
Response from the owner1 month ago
Thank you for your review; we value your feedback and are committed to addressing your concerns. If you would like to speak directly with an official representative, please email our Public Information Office at Pio@starcarelubbock.org. If you or someone you know is experiencing a mental health crisis, please call our hotline at 806-740-1414. Or if you are in an emergency, please call 911.
Ewen Ichijo
3 months ago on Google
1
Lubbock needs to get its mental health services game together! This city is still stuck in the 70s-80s culturally it feels like. And they really wonder why there is a mental health crisis?????
Response from the owner1 month ago
Thank you for your review; we value your feedback, and we would like you to share your experience with us. If you would like to speak with someone directly, please email us at pio@starcarelubbock.org. If you or someone you know is experiencing a mental health crisis, please call our hotline at 806-740-1414. Or if you are in an emergency, please call 911.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
7.6 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (806) 740-1421
Building icon

1950 Aspen Ave
Lubbock, TX 79404

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Reviews of StarCare Specialty Health System – Outpatient Clinic

2.6/5 (58 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
18
4
3
3
3
2
3
1
31

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (58 reviews)
Kobe Frimpong-Badu
2 months ago
1

dont even know where to start

Response from the owner2 months ago
Thank you for your review; we value your feedback and are committed to addressing your concerns. If you would like to speak directly with an official representative, please email our Public Information Office at Pio@starcarelubbock.org. If you or someone you know is experiencing a mental health crisis, please call our hotline at 806-740-1414. Or if you are in an emergency, please call 911.
Terris Boomer
2 months ago
1

We protest about awareness for mental health but when you have someone show up for help you are critical of the person seeking help. To tell a person in your opinion you are just a failure to face consequences in the real world is beyond me. Dr Juguilon obviously has lost passion for his job because this isn t what you tell a young man that has never acknowledged needing help and when he does this the response that he gets. Yes I am that Mama, I am going to complain every where I need to get a point across that you don t take the delicacy of a person situation and make it seem as if he is your burden. This man has struggled since he was 12 years old and all you gave was meaningless jabber. He has medicals records to back up his diagnoses so if you didn t have that, your opinions should not have a play in this conversation. I m really upset because I tell him people care and all you have to do is open yourself. First time meeting someone as an adult and this is what he gets. Who tells some you did prison with flying colors? Excuse me!!! How do you know it was flying colors???? Did you ever stop to ask about the tragic experience of prison? Find groups that care, and don t be afraid to walk away, you deserve to be treated like anyone else, don t ever think you have to take less than, there are still people in the profession that cares but skip this man with judgmental hateful rants of opinion!!!!!

Response from the owner2 months ago
Thank you for your review; we value your feedback and are committed to addressing your concerns. If you would like to speak directly with an official representative, please email our Public Information Office at Pio@starcarelubbock.org. If you or someone you know is experiencing a mental health crisis, please call our hotline at 806-740-1414. Or if you are in an emergency, please call 911.
Ewen Ichijo
3 months ago
1

Lubbock needs to get its mental health services game together! This city is still stuck in the 70s-80s culturally it feels like. And they really wonder why there is a mental health crisis?????

Response from the owner2 months ago
Thank you for your review; we value your feedback, and we would like you to share your experience with us. If you would like to speak with someone directly, please email us at pio@starcarelubbock.org. If you or someone you know is experiencing a mental health crisis, please call our hotline at 806-740-1414. Or if you are in an emergency, please call 911.
Leonida Morales
4 months ago
5

While I was there I was treated really well and they got my meds.stable. I appreciate all they've done.

Response from the owner4 months ago
Thank you for your review; we value your feedback. If you or someone you know is experiencing a mental health crisis, please call our hotline at 806-740-1414. Or if you are in an emergency, please call 911.
Anna Marie Schaefer
4 months ago
1

EDIT: I have already reached out. I left a message directly on your phone, Ms. Robinson, but you never replied. Your staff members that handle human rights and investigations are also extremely hostile and unhelpful. If you were truly committed to addressing concerns, problems like these would not exist.ORIGINAL: I have had multiple family members stay at Sunrise Canyon. They each experienced serious abuse at this facility. The facility is filthy, the food is really bad, and the staff are cruel. They disregard basic human rights and punish people for speaking out about them. If you or someone you care about need help, find another option!

Response from the owner4 months ago
Thank you for your review; we value your feedback and are committed to addressing your concerns. Please reach out to me directly via email at erobinson@starcarelubbock.org. I am the Hospital Administrator and am eager to speak with you. Sincerely, Beth Robinson.
Julian Gonzalez
5 months ago
1

I don t understand if I want to call as a guest to talk to a patient that is there I m told the call hours are from 10am to 10pm but the phone stops picking up at 5 HOW AM I SUPPOSED TO REACH THEM IF THEY ARNT EVEN PICKING UP THE PHONE AT THAT TIME ITS CONFUSING AND FRUSTRATING ???

Response from the owner5 months ago
Thank you for your review; we value your feedback and are committed to addressing your concerns. After hours, pressing the option 5 in the automated menu will take you directly to the inpatient unit. I am Beth Robinson, Hospital Administrator, if you have any questions or additional concerns, please feel free to contact me directly: erobinson@starcarelubbock.org.
Anastasia Martinez
6 months ago
2

I feel very unheard here, I have been trying to get the help i need for 3 years but keep getting pushed away because I of symptoms I already have. I have been I've been to an inpatient hospital three times and still they don't see the signs of my illnesses. Oceans in Abilene treated me way better and actually listened to what I had to say entreated me for said illness.

Response from the owner6 months ago
We regret that you feel like you did not receive the quality of care you expected. Please reach out to the Hospital Administrator at this number 806-766-0310 to discuss the details of your experience.
Giotto Soto
6 months ago
1

As someone who was having harmful thoughts, I shouldn t have been able to walk past the nurses and walked out as easily as i did

Response from the owner6 months ago
We regret that you feel like you did not receive the quality of care you expected. Please reach out to the Hospital Administrator at this number 806-766-0310 to discuss the details of your experience.
Onyx Acheron
7 months ago
1

Edit to add: Can t even get a refill for my medications even though the psych didn t even have all of my information during our last appt. .5 of Lorazepam to treat anxiety is ridiculous considering it takes 2mg just to stop a seizure. .5mg didn t work, as my psych should know, she read my DNA test results. So instead of going to the dose that actually has any benefits for me, they d rather just throw me on yet another medication. Cause you know. Priorities?the upmost garbage place to try to get any help. they cancel your appts the day of and then never sends confirmation texts/calls.

Response from the owner5 months ago
Thank you for your review; we value your feedback and are committed to addressing your concerns. Please reach out to me directly, either via email at cloper@starcarelubbock.org or by phone at 806-999-2266. I am the Outpatient Clinic Administrator and am eager to speak with you. Sincerely, Camden Loper
Colette Moonz
8 months ago
5

Without giving too much personal detail, I can say that my experience here was great. People expect this to be a resort but this is a mental hospital with rules for the safety of everyone. This is not a vacation home but everyone treated me so well and was so nice and the food was great and not one person was ever rude or disrespectful to me or any other patient. I will always trust my care or the care of any friend or family here. Thank you Sunrise.

Kerry Sproles
11 months ago
5

Luv vivian big help

Posh
1 year ago
1

I was admitted for a psychotic break because I told the truth about my abusive husband. These people helped him victimize me. The doctor interviewed him and told the nurse he was lying right in front of me. Nothing. I was not crazy I was abused.

Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconWho Answers?
Phone icon 800-784-1361
Left arrow iconBack

Write a review for StarCare Specialty Health System – Outpatient Clinic

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Hope Center Ministries
Vernon, TX (866) 396-4673

Hope Center Ministries

Hope Center Ministries - Men's Center is a Christian-based and 12-step progr... read more.
Hope Center Ministries – Holliday Women’s Center
Wichita Falls, TX (866) 396-4673

Hope Center Ministries – Holliday Women’s Center

Hope Center Ministries - Women's Center is a rehab facility, specializes in... read more.
Merit Family Services
Fort Worth, TX (817) 413-9463

Merit Family Services

Merit Family Services is a non-profit outpatient clinic that offers mental h... read more.
Get Help Today Phone icon 800-823-7153
Question iconWho Answers?