SSM Saint Joseph Health Center

300 1st Capitol Drive Saint Charles, MO 63301
Inpatient
SSM Saint Joseph Health Center MO 63301

About SSM Saint Joseph Health Center

SSM Saint Joseph Health Center, located in Saint Charles, Missouri is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery.

Specialty rehab programs at SSM Saint Joseph Health Center include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.

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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.4 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Contact Information

Phone icon (636) 947-5000
Building icon

300 1st Capitol Drive
Saint Charles, MO 63301

Reviews of SSM Saint Joseph Health Center

3.2/5 (426 reviews)
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Reviews

4.5

This hospital is kept clean, the doctors are professional. They try to keep up with the latest treatments, follow protocol, try to answer your questions intelligently. There are long waits sometimes but some days are busier than others. They let you know about the waiting a ... Read More

Reviewed on 2/13/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (425 reviews)
Kelly Mayer
3 weeks ago
1

I ll update my review when I have an explanation as to why it cost $1,000 to be assaulted by a nurse and sit in a very uncomfortable lobby.

Response from the owner3 weeks ago
We are sorry you had a poor experience. Your feedback is important to us and we will share your input with the appropriate team to ensure a better experience in the future.
Diana Hansen
3 weeks ago
1

This hospital use to be great....10 years ago! Now it's horrible.

Response from the owner3 weeks ago
We re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We hope you will give us another chance to earn your trust.
Sarah
4 weeks ago
1

We've been at the er since about 5pm. At approximately 9pm we were taken back to a room. It is almost 10:15pm. They only person who came to the room was a nurse to check the o2 monitor. Not our assigned nurse apparently. Other than that they haven't even acknowledged that we're here. Labs and X-rays were done while we were still in the waiting room.I understand that the ER is busy but at least say something to us. I don't mind wait if you at least acknowledge our presence.Do better SSM St. Joe's.

Response from the owner4 weeks ago
Thank you for sharing your experience with us. We re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We are sorry your experience didn t match that standard. We improve by learning from our patients, and we appreciate your feedback.
Michael Valentine
4 weeks ago
1

I want to share my experience last night in er. I am 78 came in wit 102.3 fever and a bad cough. They did a good job of getting tests doe, but waited 4 hours & never got to see a doctor. One man went into cardiac arrest before receiving service. A couple with baby with high temp was too to take him outside to quiet him down. I finally left after 4 hours when was told that if I could walk up to desk to ask for explanation of delay was told I would go to back of line for service. Staff was rude & un caring. Hope the man who went into arrest didn t die. I nor my friends will never go back there for service.

Response from the owner4 weeks ago
We re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We are sorry your experience didn t match that standard. We improve by learning from our patients, and we appreciate your feedback. Your feedback will be shared with the appropriate teams to improve future experiences.
Ellie Mae
1 month ago
1

This is one of the greatest opportunities in my life. I want nothing more than to share my experience at Saint Charles SSM Saint Joseph s Hospital, being im still alive no thanks to them. I d fallen and I felt the pain through my whole leg, I told my husband We needed to go to the hospital. We were closest to Saint Charles SSM hospital so that is where we went. My husband got me a wheelchair pushed me into the ER. I Explained the situation to the nurse. She was pushing my wheelchair. She pushed me into a room started an IV and the next thing I remember a male doctor was there digging in my knee because I had infection in my knee. I don t remember anything in between because I was given so much pain meds. the next thing I know I hear my husband yelling and I don t know what s going on. We re in a different room and I m in a bed just laying there. I told her that she was hurting me because she kept messing with my IV I was a fall risk so I had to use the commode next to the bed , I don t know what she was doing. She didn t say anything to me when i told her she was hurting me. She yelled at me and said I m not doing it on purpose. My husband and I just looked at each other. Then she couldn t find the commode my husband told her they were in the restroom she came back. She had a syringe that she put in my IV , and it wasn t but A split second my husband said because I do not remember any of this. he couldn t even get my eyes to flutter. He thought I looked dead. The nurse refused to speak to him. He got the head nurse they had no record of anything being given to me , so they called critical care team to try to reverse whatever been done to me or given to me, but they didn t know therefore they couldn t reverse it. The nurse was banned from my room, I didn t remember anything until the next day, when I woke up, my husband was yelling. What d you give her to which he got no reply.. the fun didn t stop there, two nights later my nurses aid was a young male, my sons age, 21, with a big bushy beard. Because i was a fall risk i had to call the nurse every time i had to go to the bathroom, well this kid, anytime i rang came to my room and proceeded to turn on every single light in my room, it looked like an operating room. He did this a few times before i stopped him before he turned them on when i had called, i said sternly, DO NOT TURN ALL THOSE LIGHTS ON ! To which he replied, i have to help you. I then said I ve been here several nights and I ve been to the hospital several times and never once in the middle of the night because i had to pee, were any lights on, except the dim light in the back where the nurses computer was. I told him do not turn those lights on again. Well then the next time came that i had to pee, they were pumping me full of fluids. I pressed the nurses button several times no one ever came. I sent my husband to investigate. He found the young bearded aid at the nurses station with head phones on, ignoring not only my calls but any and everyone else s. My husband got his attention and told him i needed to go to the bathroom. He came, turned on the lights, i yelled to turn them off, my husband angry and tired got up and left for the cafeteria. I sat down to pee when i was done, i got up to turn around but instead the young man, grabbed my butt with one hand and my hip with the other. When i looked at him like he was crazy he told me, i was about to fall, to which i replied, no sir i was not. I fall a lot but i know when im going to fall i can feel it. I was not about to fall, i shrugged him off, wrapped my gown around my backside and laid back down. Telling him, this is the absolute worst hospital stay i have ever had and that no matter what i would never return. I was only there a day or two more and they let me go home. If i could give NO stars, I WOULD, but it wouldn t let me.

Response from the owner3 months ago
We re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We are sorry your experience didn t match that standard. We improve by learning from our patients, and we appreciate your feedback. Your feedback will be shared with the appropriate teams to improve future experiences.
Joshua Runyon
1 month ago
1

If I could give a zero star I would had waiting in the waiting rm for 2 hrs got back in the rm no one in the back sat back there for another 5 hrs just for them to tell us my wife had covid which we told them that from the start the doctors and nurses suck

Response from the owner4 weeks ago
We apologize your wait time was longer than expected. Your feedback will be shared with the appropriate teams to improve future experiences.
Ta Ja
1 month ago
1

One of the worst ER s ever! They keep you waiting for hours just to be seen and tell you they can t do anything for you.. I have been here multiple times and each time it s the same experience.. Some of the nurses are rude and non chalant.. and the doctors are rushing you and do not make you feel like you re being heard.. I will never go back to this hospital

Response from the owner4 weeks ago
We apologize your wait time was longer than expected. Your feedback will be shared with the appropriate teams to improve future experiences.
James Heilig
1 month ago
1

This facility is a pathetic excuse for healthcare. The E.R. put us in a room and hasn't even checked on us, let alone provided ANY kind of care. GO SOMEWHERE ELSE!

Response from the owner1 month ago
We re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We hope you will give us another chance to earn your trust.
Dan Laws
1 month ago
1

The billing department is a joke. They have made it impossible to pay for the ER service for my son three months ago. Have made three attempts for payment and to set up a payment plan. Incompetent employees are making this place a disgrace. I would give this place zero stars if I could.

Response from the owner1 month ago
We at SSM Health strive to provide exceptional service to every person. We are sorry your experience didn t match that standard. Please contact us at patientinquiries@ssmhealth.com so we can work on resolving this issue for you.
Maria Rector
1 month ago
1

Dr.brandon and the pediatric dr was very nice the register nurse was hateful and rude.

Response from the owner1 month ago
Thank you for sharing your experience with us. We improve by learning from our patients, and we appreciate your feedback.
Brandon Kirk
1 month ago
1

They let someone use my name and health insurance back in 2016 and its on my medical record i have contacted the office of consumer rights and DHSS about this, this is unacceptable

Response from the owner1 month ago
We re disappointed to learn your visit didn t meet your expectations of SSM Health. We would like the opportunity to further discuss your feedback. Please contact us at SSMComplaints-OFI@ssmhealth.com.
Daniel Buechner
1 month ago
4

Response from the owner1 month ago
We re so glad to know we met your expectations. Thanks for choosing us for your care!
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