This hospital is kept clean, the doctors are professional. They try to keep up with the latest treatments, follow protocol, try to answer your questions intelligently. There are long waits sometimes but some days are busier than others. They let you know about the waiting a ...
About SSM Saint Joseph Health Center
Specialty rehab programs at SSM Saint Joseph Health Center include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.
Latest Reviews
I have never been to a worst hospital or doctors office in my life. I broke my back & had surgery on my L1.I was in so much pain & I tried telling them where the pain was coming from, yet it still went untreated & after being in there for 5 days, they walked in & gave me my release papers. They did another xray and my L2,L3,L4, S1 needed to have surgery & my tailbone was completely shattered. The doctor who treated me asked me how much I drink. I told him that I didn't. He said that my liver had Cirrhosis! He suggested that I go to rehab! I went to a liver specialist & everything was fine. He released me with no follow up appointment, no suggestions on what kind of Dr I should see,nothing. So I went to go see the doctor (the one that said I was an acholoic) who treated me while I was in the hospital. I had to walk across the parking lot, the street to get to the medical Bldg. There were 2 valet people sitting there. One outside on the phone & the other one inside playing a game on his phone. I would have used the valet parking but it was $2. I couldn't carry my purse because I was using a walker. I asked the valet person if they could get me a wheelchair. He said no & kept playing his game. You go to St. Lukes, MO. Bap,St.Johns hospital & the valet are always willing to go above & beyond. There's no charge to use the valet either. So you tip them. I'm a retired nurse & worked for SSM for 7 years & I'm ashamed to admit it. SSM has gone so far down with patient care it's pathetic. With my insurance I have to go to a SSM provider. It's pretty sad that I am going to change my insurance so I never have to go to a SSM provider or phisility again. You people should be so ashamed of yourselves.I had to have surgery on my L2, L3, L4, S1 & have my tailbone removed.I found a spine specialist at St. Lukes.He was amazed that SSM released me with a broken back and shattered tailbone.I was in Excruciating pain.Never again.
Response from the owner1 year ago
Hi Kim - We re sorry to hear you had an unpleasant experience. We always strive to be exceptional and would like to hear more from you about how we can improve. Please contact us directly at SSMComplaints-OFI@ssmhealth.com.
This is one of the greatest opportunities in my life. I want nothing more than to share my experience at Saint Charles SSM Saint Joseph s Hospital, being im still alive no thanks to them. I d fallen and I felt the pain through my whole leg, I told my husband We needed to go to the hospital. We were closest to Saint Charles SSM hospital so that is where we went. My husband got me a wheelchair pushed me into the ER. I Explained the situation to the nurse. She was pushing my wheelchair. She pushed me into a room started an IV and the next thing I remember a male doctor was there digging in my knee because I had infection in my knee. I don t remember anything in between because I was given so much pain meds. the next thing I know I hear my husband yelling and I don t know what s going on. We re in a different room and I m in a bed just laying there. I told her that she was hurting me because she kept messing with my IV I was a fall risk so I had to use the commode next to the bed , I don t know what she was doing. She didn t say anything to me when i told her she was hurting me. She yelled at me and said I m not doing it on purpose. My husband and I just looked at each other. Then she couldn t find the commode my husband told her they were in the restroom she came back. She had a syringe that she put in my IV , and it wasn t but A split second my husband said because I do not remember any of this. he couldn t even get my eyes to flutter. He thought I looked dead. The nurse refused to speak to him. He got the head nurse they had no record of anything being given to me , so they called critical care team to try to reverse whatever been done to me or given to me, but they didn t know therefore they couldn t reverse it. The nurse was banned from my room, I didn t remember anything until the next day, when I woke up, my husband was yelling. What d you give her to which he got no reply.. the fun didn t stop there, two nights later my nurses aid was a young male, my sons age, 21, with a big bushy beard. Because i was a fall risk i had to call the nurse every time i had to go to the bathroom, well this kid, anytime i rang came to my room and proceeded to turn on every single light in my room, it looked like an operating room. He did this a few times before i stopped him before he turned them on when i had called, i said sternly, DO NOT TURN ALL THOSE LIGHTS ON ! To which he replied, i have to help you. I then said I ve been here several nights and I ve been to the hospital several times and never once in the middle of the night because i had to pee, were any lights on, except the dim light in the back where the nurses computer was. I told him do not turn those lights on again. Well then the next time came that i had to pee, they were pumping me full of fluids. I pressed the nurses button several times no one ever came. I sent my husband to investigate. He found the young bearded aid at the nurses station with head phones on, ignoring not only my calls but any and everyone else s. My husband got his attention and told him i needed to go to the bathroom. He came, turned on the lights, i yelled to turn them off, my husband angry and tired got up and left for the cafeteria. I sat down to pee when i was done, i got up to turn around but instead the young man, grabbed my butt with one hand and my hip with the other. When i looked at him like he was crazy he told me, i was about to fall, to which i replied, no sir i was not. I fall a lot but i know when im going to fall i can feel it. I was not about to fall, i shrugged him off, wrapped my gown around my backside and laid back down. Telling him, this is the absolute worst hospital stay i have ever had and that no matter what i would never return. I was only there a day or two more and they let me go home. If i could give NO stars, I WOULD, but it wouldn t let me.
Response from the owner3 weeks ago
We re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We are sorry your experience didn t match that standard. We improve by learning from our patients, and we appreciate your feedback. Your feedback will be shared with the appropriate teams to improve future experiences.
This hospital needs to just shut down. I had to kids here 10 years ago and then it was amazing. Now, even though I wasn t really with it during my stay, I did have someone else in the room and they wanted to go over all of my medical stuff personal information in front of somebody else. I never got any updates from any test that I had done. I was refuse medication while having seizures because according to one of the nurses last name, Cagle I already had seizure medication and then IV drip but typically when you re having a seizure, you re giving another medication to Stop seizure and let the body rest but they refused to call the rapid response team. I had to stay after being admitted for observation for my seizures, and the neurologist came in, asked me to twirl my arms in a circle and hold my arms up. She was there for maybe 30 seconds and then walked out of the room didn t say anything. There are bedside manner is absolutely horrible. They have way too many patients and not enough staff. I had a seizure my friend press the light and nobody came. I had to use the bedside commode because I was not allowed to walk to the bathroom, which I understand, but repeatedly press the button, and I almost want the bed because nobody came.
Response from the owner1 month ago
Thank you for sharing your experience with us. We re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We are sorry your experience didn t match that standard. We improve by learning from our patients, and we appreciate your feedback. 
Rehab Score
Our Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology
8.2 / 10
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Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Contact Information
(636) 947-5000 
300 1st Capitol Drive
Saint Charles, MO 63301
Get Help Now - 636-206-4296
Who Answers?
Who Answers?
