SSM Health St. Joseph Hospital – St. Charles

300 First Capitol Drive
St. Charles, MO 63301

SSM Health St. Joseph Hospital MO 63301

About SSM Health St. Joseph Hospital – St. Charles

SSM Health St. Joseph Hospital is a 329 bed acute care clinic in St. Charles, Missouri. They provide addiction and co-occurring disorder care for adults aged 18 and older. With outpatient care and crisis services, you’ll benefit from support from seasoned mental health professionals to reach your recovery goals.

Their programs provide personalized care as you live at home. You can access medication assisted treatment which combines FDA approved medications with behavioral therapy. This approach can help you manage withdrawal symptoms and cravings as you recognize and change the behaviors contributing to addiction.

One great feature about them is they specialize in dual diagnosis treatment. Many times, people struggle with mental health issues like depression and anxiety, along with addiction. They use an integrated approach to treat both conditions at the same time. Mental health experts agree this is the best strategy to promote sustained recovery.

Another standout element is their experienced staff. You’ll benefit from comprehensive care from master’s level clinicians. Their programs are also medically monitored by physicians. You can access high quality care with an empathetic team by your side every step of the way.

Latest Reviews

Joann Hartmann
2 weeks ago on Google
5
Ellie Mae
1 month ago on Google
1
This is one of the greatest opportunities in my life. I want nothing more than to share my experience at Saint Charles SSM Saint Joseph s Hospital, being im still alive no thanks to them. I d fallen and I felt the pain through my whole leg, I told my husband We needed to go to the hospital. We were closest to Saint Charles SSM hospital so that is where we went. My husband got me a wheelchair pushed me into the ER. I Explained the situation to the nurse. She was pushing my wheelchair. She pushed me into a room started an IV and the next thing I remember a male doctor was there digging in my knee because I had infection in my knee. I don t remember anything in between because I was given so much pain meds. the next thing I know I hear my husband yelling and I don t know what s going on. We re in a different room and I m in a bed just laying there. I told her that she was hurting me because she kept messing with my IV I was a fall risk so I had to use the commode next to the bed , I don t know what she was doing. She didn t say anything to me when i told her she was hurting me. She yelled at me and said I m not doing it on purpose. My husband and I just looked at each other. Then she couldn t find the commode my husband told her they were in the restroom she came back. She had a syringe that she put in my IV , and it wasn t but A split second my husband said because I do not remember any of this. he couldn t even get my eyes to flutter. He thought I looked dead. The nurse refused to speak to him. He got the head nurse they had no record of anything being given to me , so they called critical care team to try to reverse whatever been done to me or given to me, but they didn t know therefore they couldn t reverse it. The nurse was banned from my room, I didn t remember anything until the next day, when I woke up, my husband was yelling. What d you give her to which he got no reply.. the fun didn t stop there, two nights later my nurses aid was a young male, my sons age, 21, with a big bushy beard. Because i was a fall risk i had to call the nurse every time i had to go to the bathroom, well this kid, anytime i rang came to my room and proceeded to turn on every single light in my room, it looked like an operating room. He did this a few times before i stopped him before he turned them on when i had called, i said sternly, DO NOT TURN ALL THOSE LIGHTS ON ! To which he replied, i have to help you. I then said I ve been here several nights and I ve been to the hospital several times and never once in the middle of the night because i had to pee, were any lights on, except the dim light in the back where the nurses computer was. I told him do not turn those lights on again. Well then the next time came that i had to pee, they were pumping me full of fluids. I pressed the nurses button several times no one ever came. I sent my husband to investigate. He found the young bearded aid at the nurses station with head phones on, ignoring not only my calls but any and everyone else s. My husband got his attention and told him i needed to go to the bathroom. He came, turned on the lights, i yelled to turn them off, my husband angry and tired got up and left for the cafeteria. I sat down to pee when i was done, i got up to turn around but instead the young man, grabbed my butt with one hand and my hip with the other. When i looked at him like he was crazy he told me, i was about to fall, to which i replied, no sir i was not. I fall a lot but i know when im going to fall i can feel it. I was not about to fall, i shrugged him off, wrapped my gown around my backside and laid back down. Telling him, this is the absolute worst hospital stay i have ever had and that no matter what i would never return. I was only there a day or two more and they let me go home. If i could give NO stars, I WOULD, but it wouldn t let me.
Response from the owner2 weeks ago
We re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We are sorry your experience didn t match that standard. We improve by learning from our patients, and we appreciate your feedback. Your feedback will be shared with the appropriate teams to improve future experiences.
Meredith Heredia
1 month ago on Google
1
This hospital needs to just shut down. I had to kids here 10 years ago and then it was amazing. Now, even though I wasn t really with it during my stay, I did have someone else in the room and they wanted to go over all of my medical stuff personal information in front of somebody else. I never got any updates from any test that I had done. I was refuse medication while having seizures because according to one of the nurses last name, Cagle I already had seizure medication and then IV drip but typically when you re having a seizure, you re giving another medication to Stop seizure and let the body rest but they refused to call the rapid response team. I had to stay after being admitted for observation for my seizures, and the neurologist came in, asked me to twirl my arms in a circle and hold my arms up. She was there for maybe 30 seconds and then walked out of the room didn t say anything. There are bedside manner is absolutely horrible. They have way too many patients and not enough staff. I had a seizure my friend press the light and nobody came. I had to use the bedside commode because I was not allowed to walk to the bathroom, which I understand, but repeatedly press the button, and I almost want the bed because nobody came.
Response from the owner6 days ago
Thank you for sharing your experience with us. We re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We are sorry your experience didn t match that standard. We improve by learning from our patients, and we appreciate your feedback.

Location

Accepted Insurance

SSM Health St. Joseph Hospital – St. Charles works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Medica

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
The Youth and Family Intensive Outpatient Services is for families and teens ages 11 to 17, who are experiencing signs and symptoms of depression, anxiety and/or other mood disorders. This 4-5 week intensive outpatient program is designed specifically for teens who have significant changes in mood, behavior or personality that lasts more than a few weeks. The program is designed to treat the family as well as their youth, prevent hospitalization and ensure a smooth transition back into everyday life.
inpatient iconInpatient
An individual may be referred to their acute inpatient psychiatric care if the individual has a behavioral health disorder that threatens the patient’s physical well-being or the well-being of others, to the extent that 24-hour monitoring is needed. This intensive hospitalization service offers needed stability in a safe and therapeutic, but sensitive and structured, environment. At SSM Health, their senior care inpatient services are designed to provide your loved one a safe and therapeutic environment where the healing process can begin.
aftercare iconAftercare Support
Rehab aftercare programs offer continuing care for clients in the maintenance phase of recovery and are designed to evolve over time. Outpatient treatment is generally categorized as drug rehab aftercare, but many clients continue to receive services after being discharged from formal care. These services are customized to clients' unique recovery goals, but typically include medical, mental health, and social services. Clients' case manager and recovery team play a key role in developing the client's care plan.
12-step icon12-Step
12 step programs are designed to enable participants to understand and address the root causes of their addiction, accept responsibility for their life choices, and relinquish control over that which they cannot change. Participants are expected to regularly attend 12 step meetings and to be mentored in their recovery journey by a self-selected sponsor. Meetings are free, anonymous, and open to the public. A variety of formats are available, including programs for seniors, teens, family members, and nondenominational Christians.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
partial-hospitalization iconPartial Hospitalization Program
Designed for individuals who don't require 24/7 monitoring, a partial hospitalization program (PHP) provides intensive-level treatment while allowing you to stay at home. PHP treatment typically requires a commitment of at least 20 hours of treatment per week for an average duration of 90 days. Services commonly offered in PHP include medication management and evidence-based therapies, such as cognitive-behavioral therapy (CBT), and dialectical behavior therapy (DBT). Insurance coverage for PHP treatment may vary depending on your provider.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
medically-assisted-detox iconMedically Assisted Detox
SSM Health Stabilization Service is a hospital service that provides adults 18 and older with medical management of withdrawal symptoms from alcohol and opiates. It develops individualized treatments for each patient’s complex stabilization needs, and also works with patients to identify and develop those resources necessary to bring about a new beginning.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Missouri usually involves several phases: detox, rehab, and aftercare. The rehab phase may include a combination of inpatient and outpatient treatments, as the individual moves through a continuum of care on their recovery journey.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine replacement therapy in Missouri addresses physical dependence on nicotine, while support systems and behavioral therapy address the psychological aspects of addiction. Formats include inhalers, nasal sprays, lozenges, patches, and gum.

Amenities

  • art iconArt Activities
  • home-setting iconResidential Setting
  • home-setting iconResidential Setting
  • private iconPrivate Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (636) 947-5000
Building icon

300 First Capitol Drive
St. Charles, MO 63301

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Anna Spooner

Reviews of SSM Health St. Joseph Hospital – St. Charles

3.19/5 (442 reviews)
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Reviews

1

Worse care I have ever received in my life, I was in for a knee replacement,I had to continually ask for water,ice for my knee and help to go to restroom. I would push my call button and no one would come for at least an hour or longer the same when I needed to go to restroo ... Read More

Reviewed on 10/12/2019
1

Extended waiting times, lack of communication between clients and staff, horrible customer service in short. I would rather sleep on the floor, beds were so uncomfortable. The nurses seemed extremely rushed all the time, no real connection with this center

Reviewed on 2/8/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.2 (440 reviews)
Joann Hartmann
2 weeks ago
5

Ellie Mae
1 month ago
1

This is one of the greatest opportunities in my life. I want nothing more than to share my experience at Saint Charles SSM Saint Joseph s Hospital, being im still alive no thanks to them. I d fallen and I felt the pain through my whole leg, I told my husband We needed to go to the hospital. We were closest to Saint Charles SSM hospital so that is where we went. My husband got me a wheelchair pushed me into the ER. I Explained the situation to the nurse. She was pushing my wheelchair. She pushed me into a room started an IV and the next thing I remember a male doctor was there digging in my knee because I had infection in my knee. I don t remember anything in between because I was given so much pain meds. the next thing I know I hear my husband yelling and I don t know what s going on. We re in a different room and I m in a bed just laying there. I told her that she was hurting me because she kept messing with my IV I was a fall risk so I had to use the commode next to the bed , I don t know what she was doing. She didn t say anything to me when i told her she was hurting me. She yelled at me and said I m not doing it on purpose. My husband and I just looked at each other. Then she couldn t find the commode my husband told her they were in the restroom she came back. She had a syringe that she put in my IV , and it wasn t but A split second my husband said because I do not remember any of this. he couldn t even get my eyes to flutter. He thought I looked dead. The nurse refused to speak to him. He got the head nurse they had no record of anything being given to me , so they called critical care team to try to reverse whatever been done to me or given to me, but they didn t know therefore they couldn t reverse it. The nurse was banned from my room, I didn t remember anything until the next day, when I woke up, my husband was yelling. What d you give her to which he got no reply.. the fun didn t stop there, two nights later my nurses aid was a young male, my sons age, 21, with a big bushy beard. Because i was a fall risk i had to call the nurse every time i had to go to the bathroom, well this kid, anytime i rang came to my room and proceeded to turn on every single light in my room, it looked like an operating room. He did this a few times before i stopped him before he turned them on when i had called, i said sternly, DO NOT TURN ALL THOSE LIGHTS ON ! To which he replied, i have to help you. I then said I ve been here several nights and I ve been to the hospital several times and never once in the middle of the night because i had to pee, were any lights on, except the dim light in the back where the nurses computer was. I told him do not turn those lights on again. Well then the next time came that i had to pee, they were pumping me full of fluids. I pressed the nurses button several times no one ever came. I sent my husband to investigate. He found the young bearded aid at the nurses station with head phones on, ignoring not only my calls but any and everyone else s. My husband got his attention and told him i needed to go to the bathroom. He came, turned on the lights, i yelled to turn them off, my husband angry and tired got up and left for the cafeteria. I sat down to pee when i was done, i got up to turn around but instead the young man, grabbed my butt with one hand and my hip with the other. When i looked at him like he was crazy he told me, i was about to fall, to which i replied, no sir i was not. I fall a lot but i know when im going to fall i can feel it. I was not about to fall, i shrugged him off, wrapped my gown around my backside and laid back down. Telling him, this is the absolute worst hospital stay i have ever had and that no matter what i would never return. I was only there a day or two more and they let me go home. If i could give NO stars, I WOULD, but it wouldn t let me.

Response from the owner1 month ago
We re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We are sorry your experience didn t match that standard. We improve by learning from our patients, and we appreciate your feedback. Your feedback will be shared with the appropriate teams to improve future experiences.
Meredith Heredia
1 month ago
1

This hospital needs to just shut down. I had to kids here 10 years ago and then it was amazing. Now, even though I wasn t really with it during my stay, I did have someone else in the room and they wanted to go over all of my medical stuff personal information in front of somebody else. I never got any updates from any test that I had done. I was refuse medication while having seizures because according to one of the nurses last name, Cagle I already had seizure medication and then IV drip but typically when you re having a seizure, you re giving another medication to Stop seizure and let the body rest but they refused to call the rapid response team. I had to stay after being admitted for observation for my seizures, and the neurologist came in, asked me to twirl my arms in a circle and hold my arms up. She was there for maybe 30 seconds and then walked out of the room didn t say anything. There are bedside manner is absolutely horrible. They have way too many patients and not enough staff. I had a seizure my friend press the light and nobody came. I had to use the bedside commode because I was not allowed to walk to the bathroom, which I understand, but repeatedly press the button, and I almost want the bed because nobody came.

Response from the owner1 month ago
Thank you for sharing your experience with us. We re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We are sorry your experience didn t match that standard. We improve by learning from our patients, and we appreciate your feedback.
S Parris
1 month ago
1

This is from an ER visit that I had to go because I could hardly walk along with severe pain especially in my feet where there were signs of blood pooling, cramping in my lower abdomen and an overwhelming feeling that I definitely was not well. I was given the usual urine test, blood test and chest x-ray which I understand is ER protocol for all patients coming in there. And the review I read hit it right on the money "bedside manner" eludes SSM ER! The ER Dr. that kept sending what I am assuming was an intern finally came in himself and asked me what he could do for me. I was beyond devastated and scared and then he simply said he was sending me home. Now I don't know who is in charge of the ER but I hope I can locate the Ring Leader so I can ask him if that is status quo before I go to the media.

Response from the owner1 month ago
At SSM Health, we strive to provide exceptional care and service to every person. We re sorry your experience didn t match that standard and would like the opportunity to further discuss your feedback. Please contact us at SSMComplaints-OFI@ssmhealth.com so we can learn more.
Cameron Mamelian
1 month ago
1

Its an extortion factory, if you are looking for medical professionals who are trying to do there jobs and help patients i hope you can find another hospital, this place only cares about getting as much money out of patients as possible besides that they will neglect to provide any patients with optimal healthcare they might require

Response from the owner1 month ago
We re disappointed to learn your visit didn t meet your expectations of SSM Health. We will share your input with the appropriate team to ensure a better experience in the future.
Jennifer Dorsey
1 month ago
4

I was a patient in this hospital in July of 2021. I was there for about 3 weeks. My whole overall experience was very good. Everyone treated me very well and helped me with my recovery from lung surgery. They really saved my life imO don't remember the Doctors who saved me but I was a very sick woman. I had a hole in my lung, my lung was collapsed and also had an abscess on the inside of my lung that ruptured. If I wouldn't have been sent there in an emergency all the way from Granite city, I believe I would have died. The Doctor told me I almost died 2 times. So they were very great with me. So I say thank you to all doctors and nurses that took care of me.

Response from the owner1 month ago
Everyone at SSM Health is here for you. We re so glad to know we met your expectations. Thanks for choosing us for your care.
Emily Rhodes
1 month ago
1

If I could give 0 stars, I would. They make a patient wait, even after the nurse call light is pushed. EVEN IN ICU!!!! Then when you help your own father get from his chair (that won't recline) to his bed (that is too short for him) The nurses have the audacity to come in and tell you that it's a "liability" and lecture you basically shame you. What about the LIABILITY for not taking care of your PATIENTS????? FROM Melody Sharp, Eric Sharp and Emily Sharp on behalf of Marshall Sharp.

Response from the owner1 month ago
We re disappointed to learn your visit didn t meet your expectations of SSM Health. We will share your input with the appropriate team to ensure a better experience in the future.
Ralph Wiedner
1 month ago
5

I was well taken care of by all the staff, doctors, nurses, and others!

Response from the owner4 months ago
We re so happy you had a good experience at SSM Health. We ll be sure to share your thoughts with your care team.
Stephanie Teel
2 months ago
1

Really going downhill. Some ppl nice if ur lucky. Others though? Seriously I've never seen such hateful ppl. Not nice how used to be. Nurse last night said she has stuff to do. If u don't like ur job then go somewhere else

Response from the owner2 months ago
Thank you for sharing your experience with us. We re sorry to hear you had an unpleasant experience. We strive to provide every patient with high-quality care and a personal touch. We are sorry your experience didn t match that standard. We improve by learning from our patients, and we appreciate your feedback.
Andrew Chandler
2 months ago
5

Response from the owner2 months ago
We re so glad you had an exceptional experience!
Patty Wollbrink
2 months ago
5

Response from the owner2 months ago
A satisfied patient is our greatest reward. Thank you for choosing us for your care.
MADWYT3HNKY H.
2 months ago
5

I recently had the opportunity to stay at SSM Saint Josephs Hospital, and I cannot express enough gratitude for the exceptional care I received from Nurse Erica. From the moment I was admitted, Erica demonstrated an unwavering commitment to patient care, ensuring that I felt comfortable and well-informed throughout my stay.Her professionalism, kindness, and attention to detail were truly remarkable. Erica consistently went above and beyond to address any concerns I had, always with a reassuring smile and a calm demeanor that made a world of difference. She took the time to explain each step of my care, ensuring I fully understood my treatment plan and answering all my questions with patience and clarity.Erica's compassion and dedication did not go unnoticed, and I am deeply appreciative of the personalized care she provided. She is an outstanding nurse and a true asset to the hospital. I am incredibly grateful for her support during a challenging time and would highly recommend her to anyone in need of medical care. Thank you, Erica, for making my stay as comfortable and positive as possible.

Response from the owner2 months ago
Everyone at SSM Health is here for you. We re so glad to know we met your expectations. Thanks for choosing us for your care.
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Springfield, MO (417) 887-7228

Recovery Chapel

Recovery Chapel is a long-term sober living environment for men located in S... read more.
Rediscover Health Network
Lees Summit, MO (816) 966-0900

Rediscover Health Network

ReDiscover, a nonprofit community mental health center, provides comprehensi... read more.
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