Kerrville VA Medical Center

3600 Memorial Boulevard Kerrville, TX 78028
DetoxInpatientOutpatient
The facilities at South Texas VA Health Care System - Kerrville VAMC in Kerrville, TX 1

About Kerrville VA Medical Center

Kerrville Health Care System in South Texas is a center that provides primary care and other medical support for veterans and military members. Among the services offered are mental health, and behavioral care, including addiction treatment.

They offer dual-diagnosis care for a number of mental and behavioral health issues, including targeted addiction treatment. This would include therapy, medication management, and even residential drug rehab for those who need it.

The VA can also connect clients with social services including 12 step and other support groups, housing and employment support, financial services, and more.

Previous clients rate this center very highly, mentioning the attentiveness, friendliness, and professionalism of their staff. Others mention easy parking and the ease of getting in and out for multiple appointments.

Latest Reviews

MongerD Fun
3 weeks ago on Google
1
The primary care Doctors are simple medicine. If you need specialty care get ready to fight for it. Primary care Doctors are mostly useless and fail to listen to you. Again get ready to fight them to do their dam jobs. I see speciality Dr.' and it's great. The PCT have been a 14 year fight for me that will never end.
Taylor Anievas Coria Manning
3 months ago on Google
1
I am thankful for my disability and "healthcare" however, what is provided here is vitamins. The first psychiatrist I saw gave me a book to pick my own medicine. The therapist upon my second visit and doing my assigned work to review for therapy grew angry that I hadn't somehow had an epiphany doing my one page assignment after our first visit simply introducing ourselves. She started to cry and tell me about how she's the only therapist and her job is very hard. I'm sure....but that was supposed to be my appointments. There is nothing here. Everything goes to community care you get scanned xrayed and nothing ever goes any further because nobody ever gets paid by the VA for providing the care. Thus, nobody wants to deal with veterans. I feel ashamed walking in places all over the State I'm sent for care. Sometimes community care is nearly as far as Audie Murphy! Ridiculous people.
Brittany Veldkamp
5 months ago on Google
1
The front desk lady was very rude to my boyfriend and claimed that his multiple years of active duty weren't real and that he was making it up. Why be in a job that helps disabled veterans with ptsd if you're going to be unkind?
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.8 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
The VA Psychosocial Rehabilitation and Recovery Center (PRRC) is an outpatient transitional learning center designed to support recovery and integration into meaningful self-determined community roles for Veterans with mental illness and severe functional impairment. Therapies offered include health and wellness education (including recreation therapy), stress management, management of mental illness, medication education, group therapy, sleep hygiene, nutrition education, community resources, and spiritual wellness.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs offer high-level care for clients as an increased risk of relapse, including those in early recovery, those with a strong history of relapse, and those experiencing a crisis. Intensive outpatient treatment typically requires clients to engage in nine to 20 hours of care weekly, with treatment modalities that combine psychotherapy and recovery education, and holistic therapies, such as acupuncture and animal therapy. Medication assisted treatment (MAT) is also common in alcohol and/or opioid recovery.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
Residents of a sober living home in Texas reside at the halfway house with others who have agreed to abstain from substances and practice sober-living skills. The relationships and accountability formed here can help individuals strengthen their mental health and achieve long-term recovery. Residents share common spaces such as kitchens and back yards, share meals together, and share household responsibilities such as cooking and cleaning.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Therapy sessions that incorporate motivational interviewing focus on OARS: open questions, affirmation, reflections, and summarizing. This facilitates an exchange of information and an empowering of the client to decide for themselves what changes might need to be made in their lives.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Recreation therapy is a systematic process that utilizes recreation and other activity-based interventions to address the assessed needs of individuals with illnesses and/or disabling conditions, as a means to psychological and physical health, recovery and well-being. Recreation therapy means a treatment service designed to restore, remediate and rehabilitate a person's level of functioning and independence in life activities, to promote health and wellness as well as reduce or eliminate the activity limitations and restrictions to participation in life situations caused by an illness or disabling condition.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • car iconPrivate Transportation
  • weight iconGym
  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 258193

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2871

Contact Information

Phone icon (830) 896-2020
Building icon

3600 Memorial Boulevard
Kerrville, TX 78028

Fact checked and written by:
Lauren Thompson
Edited by:
Anna Spooner

Reviews of Kerrville VA Medical Center

3.8/5 (44 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.8 (44 reviews)
MongerD Fun
3 weeks ago
1

The primary care Doctors are simple medicine. If you need specialty care get ready to fight for it. Primary care Doctors are mostly useless and fail to listen to you. Again get ready to fight them to do their dam jobs. I see speciality Dr.' and it's great. The PCT have been a 14 year fight for me that will never end.

Taylor Anievas Coria Manning
3 months ago
1

I am thankful for my disability and "healthcare" however, what is provided here is vitamins. The first psychiatrist I saw gave me a book to pick my own medicine. The therapist upon my second visit and doing my assigned work to review for therapy grew angry that I hadn't somehow had an epiphany doing my one page assignment after our first visit simply introducing ourselves. She started to cry and tell me about how she's the only therapist and her job is very hard. I'm sure....but that was supposed to be my appointments. There is nothing here. Everything goes to community care you get scanned xrayed and nothing ever goes any further because nobody ever gets paid by the VA for providing the care. Thus, nobody wants to deal with veterans. I feel ashamed walking in places all over the State I'm sent for care. Sometimes community care is nearly as far as Audie Murphy! Ridiculous people.

Robert Rosas
3 months ago
4

Brittany Veldkamp
5 months ago
1

The front desk lady was very rude to my boyfriend and claimed that his multiple years of active duty weren't real and that he was making it up. Why be in a job that helps disabled veterans with ptsd if you're going to be unkind?

Robert Wippermann
8 months ago
4

I have been receiving care here for four years and have been satisfied with my care. The nurses and doctors are attentive, caring and competent. If you have questions, bring a list so you don't forget anything important. Appointments have minimal waiting time, and prescriptions are sent to my home.

Laura Thorsell
11 months ago
5

Love the staff at Kerrville VA, all the way from house cleaning, volunteers, maintenance staff to clerks and medical staff. "Hi, hello, how are you" are heard often in the hallways. I'm seen on the Pink Team and I could not get better care and treatment from clerks to medical providers. The Optometry clinic is small but never an issue getting an appointment. The clerk acknowledges patients quickly. Optometrists are very through. The eye glass department has a very knowledgeable staff, good selection of frames and staff is well trained to help pick the right frame for the right face.

Tod Dewire
11 months ago
5

Good service

Rick
1 year ago
5

The VA has gotten some bad publicity, but Kerrville VA is amazing. Very attentive, never a long wait. Very respectful staff and competent. Kerrville, VA Medical Center is awesome!

David Fleeman
1 year ago
1

Received no care or assistance whatsoever. First I was told that I wasnt a veteran and to "go away" despite handing them my DD-214 and filling out all of their paperwork. Was told I would get a call back in 24 hours, that was 4 months ago in APRIL. After that ordeal, I showed them the digital ID that the VA website offers and they told me that "they dont know what that 'thing' is". So much for helping veterans.

Valorie Wiley
1 year ago
4

Ronald Lee
1 year ago
1

Cannot call any human being in the hospital

J. N.
1 year ago
4

My son is veteran. Went with him

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