Signature Health – Willoughby

Willoughby, Ohio

38876 Mentor Ave
Willoughby, OH 44094

(440) 953-9999
3.2 (137 reviews)

About Signature Health – Willoughby

Signature Health is a healthcare network and one of their clinic locations is in Willoughby, Ohio. At this outpatient treatment center they offer drug and alcohol addiction treatment. They have other community health services here too like mental health care and medical care as well as free walk in screenings for HIV and STIs and Hepatitis C.

The addiction treatment here is outpatient but at different levels of intensity. They have an intensive outpatient program or if you need more support they have a partial hospitalization program too. In that case, you’ll still live at home but you’ll come to the treatment center on weekdays for a day of treatment.

The treatment here uses a combination of counseling or therapy and medications for addiction. The medications help to ease the physical addiction symptoms while you address the mental aspect of addiction through therapy and counseling. Most of the program is group counseling so you’ll work through the complex issues in addiction recovery while also getting the strength and support of others in your situation.

This outpatient clinic helps both kids and adults which is helpful because addiction can affect people at any age. For teens with addiction and for kids who are affected by addiction in their family the counselors here offer individualized guidance and treatment.

Clients do have some concerns about the operations here though. They note billing issues and communication issues as well as problems getting prescriptions. Several clients do say though that they’ve been happy with their therapists and that they’re an excellent resource for people with addiction.

Dollar icon Payment Options

  • shield-cross iconPrivate Insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance
  • medicare iconMedicare
  • medicaid iconMedicaid

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. Signature Health’s outpatient programs include a wide range of mental health and chemical dependency services, including diagnostic assessments, psychiatry, opiate detox (Suboxone treatment), case management and counseling.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

aftercare iconAftercare

Rehab aftercare programs are designed to ensure clients receive continuing care while in the maintenance phase of recovery. Some clients may be in outpatient treatment, which is generally considered to be an element of drug rehab aftercare. The specific services provided in these programs are often determined by the client's case manager and care team in consultation with the client. Common services include peer coaching, career counseling, and 12 step program induction.

partial-hospitalization iconPartial Hospitalization Program

A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one’s body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

children iconChildren program

elderly iconElderly program

hearing iconHearing impaired program

hiv iconHIV/AIDS program

Signature Health was awarded a Ryan White Title A Grant to provide services for people in the HIV/AIDS spectrum, administered by the Cuyahoga County Board of Health. The Ryan White HIV/AIDS Program provides a comprehensive system of care, including primary medical care and treatment services for people living with HIV.

House check icon Settings & Amenities

  • home-setting iconResidential setting
  • private-room iconPrivate rooms

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

Drug rehab in Ohio provides comprehensive treatment to address the physical and psychological needs of those struggling with substance use disorders. This may involve inpatient and/or outpatient care.

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

dialectical iconDialectical Behavior Therapy

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). Therapy groups meet on an outpatient basis and currently include DBT, Art Therapy, Creative Healing for Women, Adult Survivors of Child Abuse (Women Only), Wellness and Recovery Action Plan (WRAP), Social Skills, and CD Persuasion Group.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Signature Health’s team of social workers and counselors address issues including anxiety, depression, ADD or ADHD, bipolar disorder, schizophrenia, substance abuse, and dual diagnosis.

desert iconMotivational Interviewing

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

eye-movement iconEye Movement Desensitization and Reprocessing

EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

medical-detox iconExperiential Therapy

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

nicotine iconNicotine Replacement Therapy

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Check icon Accreditations

SAMHSA

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 209261

State License

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Ohio

Phone icon Contact

Phone icon (440) 953-9999
Building icon

38876 Mentor Ave
Willoughby, OH 44094

Call Now - Help is Available
Get Help Now - 216-400-9839
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Fact checked and written by:
Nikki Wisher, BA
Edited by:
Courtney Myers, MS

Reviews

3.2 (137 reviews)
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Google Rating

3.2 (137 reviews)
Donna Jordan
1 month ago
5

Response from the owner1 month ago
Thank you for taking the time to leave a review!
Anthony Johnson
2 months ago
1

Your pharmacy sucks.

Response from the owner1 month ago
Signature Health takes feedback seriously and reviews it internally. If you d like to speak with someone for assistance, please call (440) 953-9999 ext. 19377
Skye L
2 months ago
1

I made the mistake of giving their doctors a try. They're actually nurse practitioners and very unprofessional. None of my issues where taken seriously. I literally had to beg for help and was only scrutinized. After scheduling a second time I pleaded for some kind of prescription to ease my pain and suffering. It was prescribed once and only once. Then I made the mistake of giving the pharmacy a try. I don't even know how they managed to mess up so much in one single month. Truly. I was pressed into delivery and tried it. First delivery of my daily prescription was lost immediately and it had to be prescribed an emergency fill back at my CVS pharmacy. Ok can't trust that. Came downstairs after my nurse practitioner appointment to fill what I begged for and they had already sent it out for delivery. Why? Who even gave that go ahead?? I certainly didn't. So instead of taking the dose that evening like discussed I had to wait a week for it to eventually arrive. When I contacted outside of appointment to ask for help continuing prescribing the medication, well, I think you can guess it. Nothing. Seriously it's the same problems for so many. Do these people just lack empathy and sense entirely or what is actually going on??

Response from the owner2 months ago
Signature Health takes feedback seriously and reviews it internally. If you d like to speak with someone for assistance, please call (440) 953-9999 ext. 19377
Erik Pav
2 months ago
1

My insurance (Molina) was billed several months in a row, but I never received any treatment. They transfer my calls, but that department doesn't pick up the phone and goes to voicemail. They didn't refill my medication; they just billed me as if I had a doctor's visit. Be vigilant if you're paying out-of-pocket, as you may start receiving statements for services that were not provided.

Response from the owner2 months ago
Signature Health takes feedback seriously and reviews it internally. If you d like to speak with someone for assistance, please call (440) 953-9999 ext. 19377
John DeWitt
2 months ago
5

Staff and Doctors are great and very helpful and knowledgeable as well as their pharmacy.

Response from the owner2 months ago
Thank you for taking the time to leave a review!
Sherry tamer
3 months ago
5

Response from the owner3 months ago
Thank you for taking the time to leave a review!
J Smith
3 months ago
1

Donna Halko
3 months ago
2

Has this ever happened to anybody else? My doctor didn t provide any refills for my anti anxiety medication. I was transferred to the front desk they put an alert out for all the RNs. I got my one medication. I still have not gotten my anti-anxiety medication and tomorrow will be 30 days. I think that s a terrible thing to do somebody not refill their medication without telling them horrible.

Response from the owner3 months ago
Thank you for taking the time to leave a review. Signature Health takes feedback seriously and reviews it internally. If you d like to speak with someone for assistance, please call 440-953-9999 x19377.
Amanda Mandy Peterson
4 months ago
5

candice kocina
4 months ago
1

Intake appointment was great. Then, all downhill.First appointment canceled by provider without notice until we showed up. Was told we could not have a different therapist without another intake appointment. Rescheduled for a month later. That appointment canceled by provider day of appointment again. At least we got a call that time. Was told I was given incorrect information, we did not need a new intake to request a different provider. Was told I d get a call from provider s supervisor and that hasn t happened.

Response from the owner4 months ago
Signature Health takes feedback seriously and reviews it internally. If you d like to speak with someone for assistance, please call 440-953-9999 x19718.
Katelynn White
5 months ago
4

Response from the owner4 months ago
Thank you for leaving a review with us!
Karen
5 months ago
1

Trash

Response from the owner4 months ago
Signature Health takes feedback seriously and reviews it internally. If you d like to speak with someone for assistance, please call 440-953-9999 x19377.
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