University Behavioral Health Care at New Brunswick (Rutgers Health)

303 George Street
2nd Floor
New Brunswick, NJ 08901

Rutgers - UBHC NJ 8901

About University Behavioral Health Care at New Brunswick (Rutgers Health)

Rutgers University Behavioral Health Care In New Brunswick, New Jersey provides outpatient services for the treatment of addiction and substance misuse. They offer a range of treatment approaches tailored to the needs of kids, teens, adults and senior citizens. They offer case management and medication management as well as individual, group and family therapy. Additionally, they perform mental health assessments to determine the need for outpatient care.

The clinic is a certified community behavioral health facility. They have advanced-practice nurses, psychologists and licensed psychiatrists on their multidisciplinary staff. Additionally, they employ case managers, licensed counselors and social workers. They use evidence-based therapies and offer a person-centered approach.

They have an intensive outpatient program for substance abuse treatment services along with general outpatient services. SMART recovery, dialectical behavior therapy, integrated dual diagnosis treatment and the Matrix Model are among the evidence-based treatment approaches offered by this program. They offer weekly individual therapy and medication management using Vivitrol and Suboxone for co-occurring disorders and opioid dependence. Their clients engage in three-hour group sessions three times a week.

After being admitted to the ambulatory withdrawal management program, patients may go through four weeks of intensive outpatient treatment. Their acute withdrawal management program offers personalized and structured detoxification in a private, secure and medically monitored environment.

It is possible to have a comfortable withdrawal from mood-altering substances in this less restrictive setting. Clients are linked to the right kinds of care after detox to help them succeed in their ongoing treatment. To ensure accessibility for those in need they take self-pay options, Medicaid, Medicare as well as Horizon and Blue Cross insurance.

Latest Reviews

Theresa Kennedy
1 month ago on Google
2
I have been a patient for years, one receptionist won't let me finish a sentence and apparently not giving my messages to people so I have been unable to make an appointment with a therapist
Response from the owner3 weeks ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.
Anna DeFede
1 month ago on Google
1
If I could give zero stars I would . There receptionists are terrible . It s been over a week now I have been trying to get my medical records with out even a call back I have called 4 times . Office manager is never available. Can not get a real person at the medical records extension only a voice mail . They have zero willingness to help you out they could care less. Do better. Rutgers you should be ashamed . Now going on day 8 with no call back .
Response from the owner3 weeks ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.
Andelina Tejada
1 month ago on Google
1
The worst customer service I have ever seen in my entire life, they call to make an appointment and say they have to make it the next day, you call at 3 in the afternoon and according to them the system does not allow them to make appointments because it is too late. The children run out of medications and do not have refills and they do not care, you have no direct communication with the doctors, the worst experience for almost three months the same. I called for an appointment two weeks ago, they made me wait a week and then no one connected online for the appointment, I called again and it was not possible because the "system" does not allow them, a lot of lack of respect and professionalism with the people who answer the phone to be able to help, what they do is make everything worse for the patients.There it s proof of all my calls:08/13 - they add my appointment but I never receive the link to the call, and they leave me on hold for 14 mins transferring one represent to another one.And today call: 40 mins said NO! Call tomorrow.I will call to have a better referrals.
Response from the owner3 weeks ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.

Location

Accepted Insurance

University Behavioral Health Care at New Brunswick (Rutgers Health) works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Clients who are exiting inpatient rehab, those who are experiencing crisis, and those who prefer to live at home while in treatment typically enroll in intensive inpatient programs (IOP). These programs feature frequent and robust care, generally requiring clients to participate in at least nine hours of care weekly, though many intensive outpatient rehabs offer up to 20 treatment hours per week. IOP services typically combine individual, group, and family counseling with recovery education and holistic therapies.
12-step icon12-Step
Participants in 12 step programs engage in a rigorous process of personal growth as a cornerstone of long-term recovery. They are expected to attend anonymous, peer-led 12 step meetings, which are free, open to the public, and available multiple times per day in most communities. Though these programs are rooted in spiritual principles, religious affiliation is not required. Self-selected peer sponsors mentor participants as they work through the 12 steps, learning forgiveness, understanding, acceptance, and accountability.
heart-hands iconIntervention Services
A drug intervention in New Jersey is more than a confrontational conversation. This organized effort is specific and goal-oriented. During the intervention, family members share specific examples of how the person's addiction has impacted their lives and spell out what they will do if the individual does not get treatment. The intervention also presents a clear treatment plan, which typically involves input from intervention services.
24-hour icon24-Hour Clinical Care
24-hour clinical care in New Jersey provides a setting where you can withdraw from alcohol or drugs under close monitoring of experienced medical staff. These trained professionals can intervene at any time if needed. They can prescribe medications to reduce cravings and physical discomfort. Mental health professionals are also available to address any emotional and psychological challenges you experience as you begin your recovery journey.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational interviewing helps clients find their motivation to change. It can be an effective method to work with clients who are angry or hostile or feel insecure about their ability to make changes in their lives. It is often used during addiction treatment or to manage physical health conditions.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • spa2 iconYoga Studio
  • meditation iconMeditation Room
  • home-setting iconResidential Setting
  • private iconPrivate Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (732) 235-6800
Building icon

303 George Street
2nd Floor
New Brunswick, NJ 08901

Fact checked and written by:
Sehar Uddin
Edited by:
Courtney Myers, MS

Reviews of University Behavioral Health Care at New Brunswick (Rutgers Health)

2.4/5 (32 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.4 (32 reviews)
Theresa Kennedy
1 month ago
2

I have been a patient for years, one receptionist won't let me finish a sentence and apparently not giving my messages to people so I have been unable to make an appointment with a therapist

Response from the owner1 month ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.
Anna DeFede
1 month ago
1

If I could give zero stars I would . There receptionists are terrible . It s been over a week now I have been trying to get my medical records with out even a call back I have called 4 times . Office manager is never available. Can not get a real person at the medical records extension only a voice mail . They have zero willingness to help you out they could care less. Do better. Rutgers you should be ashamed . Now going on day 8 with no call back .

Response from the owner1 month ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.
Andelina Tejada
1 month ago
1

The worst customer service I have ever seen in my entire life, they call to make an appointment and say they have to make it the next day, you call at 3 in the afternoon and according to them the system does not allow them to make appointments because it is too late. The children run out of medications and do not have refills and they do not care, you have no direct communication with the doctors, the worst experience for almost three months the same. I called for an appointment two weeks ago, they made me wait a week and then no one connected online for the appointment, I called again and it was not possible because the "system" does not allow them, a lot of lack of respect and professionalism with the people who answer the phone to be able to help, what they do is make everything worse for the patients.There it s proof of all my calls:08/13 - they add my appointment but I never receive the link to the call, and they leave me on hold for 14 mins transferring one represent to another one.And today call: 40 mins said NO! Call tomorrow.I will call to have a better referrals.

Response from the owner1 month ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.
David Haley
1 month ago
1

30 minute therapy, once a week. McTherapy !!

Response from the owner1 month ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.
Andrew Drzaszcz
3 months ago
1

Absolutely terrible they make it very difficult to make an appointment. When I talk with the practitioner she was very cold & rude abrupt & nasty.

Response from the owner2 months ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.
S C (4do2om0)
4 months ago
1

Does not answer phones, mailbox regularly full. Unable to get prescription corrected for over a week. Deplorable for a mental health provider.

Response from the owner2 months ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.
Harris Rogg
4 months ago
1

Response from the owner4 months ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.
Marc Mercurio
4 months ago
5

Response from the owner4 months ago
Thank you!
Chrissy 414
5 months ago
1

Do not come here or to any other Rutger s mental facility especially if you re a female patient this is not a safe place for women.

Response from the owner4 months ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.
Gina C
6 months ago
1

Only gets one star because I have to. I had been here for medication and therapists, doctors have conveniently forgotten to send my prescriptions in after visits leaving me the whole weekend with no medication.. they then sent an astronomical bill $10k+ to me because they didn t properly bill my insurance. I was there for IDRC and they never sent information to them leaving me in non compliance and additional fees with the DMV and my driving record was affected. I simply asked to speak to a supervisor because, what is going on?? I asked to speak to somebody last week and was told she would call me on Monday. I reached out end of the day Monday to hear she would call me on Tuesday. It s 7pm on Tuesday and no call. Not even surprised. I was told the issues were resolved and that the IDRC had proper paperwork and insurance was billed. I still wanted to speak to somebody about WHY this even happened in the first place? It s been nothing but mistakes with this place! And how unprofessional that a supervisor can t even reach out to explain what happened? Stay clear of this place!

Response from the owner6 months ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.
Jason King (KING)
6 months ago
1

I would not recommend this place to my worst enemy! I left a review about a year-and-a-half ago about Dr Chatlose he was great and still is. He has left Rutgers behavioral healthcare. Now they have it set up in order for you to make an appointment you have to call them when you're 8 days away from running out of your medication from the prior month. I was given a quote unquote psychologist if that's what you want to call her. I have had nothing but problems with this individual and I get along with everyone so it's not on my end. Others I know that have her as well have the same complaints I am not scared to put my opinion on the internet! I was given a female doctor and her initials are J R. So I don't get sued for whatever for putting her name out there. If you're looking for a place close in New Brunswick to go to I would recommend calling stress care they have a local office and they do telemedicine over the phone as well. So far they have been nothing but comforting and caring about my well-being.

Response from the owner6 months ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.
Cara Jones
8 months ago
1

Currently receiving treatment here after being in the UBHC inpatient in Piscataway. I had high hopes as my inpatient treatment and doctors were amazing. It s been about 2.5 months of me being in the IOTSS program and truly am not receiving the help I need. It s so hard to make an appointment due to the fact that there are barely any doctors/therapists AND due to the disorganization of the scheduling system. Super irregular. During therapy, I am supposed to be learning DBT and CBT skills. Instead, I am given empty advice. Psychiatry appointments are supposed to be every 2 weeks but I m lucky if I get an appointment at that. Dr. Gowda has forgotten to put my medication through after me running out and meeting with him for days at a time on multiple occasions and I ve even had to meet with a supervisor to get an order for my medications put through. I have been on the same medications since I started, have stressed that I don t like the meds that I m currently on, and asked Dr. Gowda what my other options for medications were and he said none . I am currently studying Psychology in school and have spoken to other experts in the psychiatric field and KNOW that that is not true. I spoke to my case manager about transferring programs and steps to acquiring a referral to another program and he told me that my situation has nothing to do with him and that I have tocall the offices myself. (Which i CANNOT do. ALL of these places need a referral from UBHC to be able to process my transfer.) Super disappointed and disgusted with my experience. ** The receptionists are the nicest/most helpful people there!!

Response from the owner6 months ago
Thank you for taking the time to leave a review. We are sorry to hear of your experience at UBHC. We invite you to please reach out to the Patient/Consumer Advocate at 732-235-3921 if you wish to discuss further.
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