Roxborough Memorial Hospital

5800 Ridge Avenue Philadelphia, PA 19128
InpatientOutpatient
Roxborough Memorial Hospital PA 19128

About Roxborough Memorial Hospital

Roxborough Memorial Hospital, located in Philadelphia, Pennsylvania is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at Roxborough Memorial Hospital include age-sensitive addiction treatment considering health and life-stage issues of older adults and accessible addiction treatment using sign language and adapted communication methods.

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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.6 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (215) 509-6800
Building icon

5800 Ridge Avenue
Philadelphia, PA 19128

Reviews of Roxborough Memorial Hospital

4/5 (740 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Alice Roberts
2 weeks ago
5

I was just discharged after having my gallbladder removed. The Doctors and Nurses were all outstanding. I highly recommend Rox Hospital.

Response from the owner1 week ago
Thank you so much for your kind words! We re thrilled to hear that you had a positive experience with our team. Wishing you a smooth and speedy recovery, and we appreciate your recommendation!
Caitie Townsend
2 weeks ago
1

Shameful. Staff your ER appropriately. I came on a busy night, within the 3 hours I was there, not once did a nurse come into my room to assess me. I came for multiple reasons, the main one was a 12 hour long panic attack. I heard 2 other patients leave prematurely this evening as well as myself. The only test i received was an EKG which was not explained to me why and vital signs after a full week of vomiting/unable to eat due to the flu. No one checked my labs or even glucose finger prick. I received a lecture from the PA on my mental health and proceeded to wait a full hour for a nurse to give me medication to make me comfortable. The staff had enough time to come in multiple times to tell me someone coded though. Im sorry for this person and understand triage as Im a nurse myself. But as a nurse I know how not to treat a patient and I was treated poorly this evening and not taken seriously. On top of it as I was having a panic attack I requested a nurse come in and instead I heard her say im not a psychiatrist and continued to not enter my room. Never met my assigned nurse. Awful experience.

Response from the owner1 week ago
We sincerely apologize for your experience and thank you for sharing your feedback. Your concerns are important to us, and we will address them with our team to improve care in the future. We appreciate your understanding and hope for your continued recovery.
Vannah
2 weeks ago
2

Every nurse I interacted with was lovely. ER doctor came in and immediately assumed I was pregnant, when I told him that was not a viable option he did not believe me. He also didn t believe that other hospitals didn t test me for pregnancy the day before. It wasn t until he himself tested for pregnancy that he believed me. Then he came back and disregarded the rest of my symptoms and called me depressed. I was given no instructions on how to fix my issue, and sent home with nothing. I will not come back to this hospital. It was completely disrespectful and I most likely will not even talk to a male doctor again because it just reminded me that male doctors do things like this every single time I see them. I am completely disappointed and upset.

Response from the owner1 week ago
We are truly sorry to hear about your experience and deeply regret that you felt dismissed and misunderstood. Your concerns are important to us, and we will address this matter with the appropriate team members to ensure better care in the future. We appreciate your feedback and would welcome the opportunity to speak with you further to understand how we can improve. Thank you for sharing your thoughts, and we hope for your continued health and well-being.
Brit Hansen
2 weeks ago
5

Response from the owner2 weeks ago
Thank you for the excellent rating!
Patrice Best
2 weeks ago
5

Happy New Year's visit was very nice and respectful very clean inside of roxborough Hospital I was so comfortable with my visit I will refer to anyone to roxborough Hospital Thanks Roxborough Memorial Hospital Again Thanks For Caring For My 97th Family Member There Roxborough Memorial Hospital Is The Best Blessings

Response from the owner2 weeks ago
It's so heartwarming to hear that you had a positive and comfortable experience at Roxborough Memorial Hospital. We truly appreciate your kind words and are honored to have cared for your 97-year-old family member. Thank you for your trust and for recommending us! Blessings to you and your loved ones.
C Mil
2 weeks ago
1

Took a 73 year old lady there with chest pain and difficulty breathing only to have her sit in the waiting area for over 7 hours without any treatment. This place is headed for a lawsuit!! I would not recommend anyone coming here for an emergency. Your chances of getting quality care are next to none.

Response from the owner2 weeks ago
We are truly sorry to hear about your experience and understand your frustration. Patient care is our top priority, and we will review your feedback to ensure we provide more timely and compassionate care in the future. Thank you for bringing this to our attention.
Sharon Hartkopf
2 weeks ago
5

From moment I went in er I couldn't of had better care I was overwhelmed with great care and kindness

Response from the owner2 weeks ago
It s wonderful to hear that you received such great care and kindness during your visit! Thank you for sharing your experience, and we re so glad we could be there for you.
Querida Hampton
2 weeks ago
5

Every one of the staff during my visit were wonderful. All consummate professionals with the best additudes despite the crazy ER environment. I was very pleased with the swift and personable service I received. Great job y'all. Great job. Seriously hope to or ever have to come back but, should I have the need, I would pick this hospital again. Thank you.

Response from the owner2 weeks ago
It s so great to hear that our team made a positive impact during your visit! Thank you for your kind words, and we re glad to know you felt well cared for. We appreciate your feedback and hope you never have to return, but we ll be here if you need us!
Janice. Johnson
2 weeks ago
5

My experience at Roxborough was good no issues everyone was nice I felt very comfortable there no complaints

Response from the owner2 weeks ago
It s wonderful to hear that you had a positive experience at Roxborough! Thank you for your kind words, and we re glad you felt comfortable and well cared for. We appreciate your feedback!
Anastasia Katsaitis
2 weeks ago
1

This was the worst emergency room experience I have ever had. The condition of the hospital was deplorable. From the disgusting odor from the moment I stepped through the door, to the dirty blood stains on the floor of the exams room. This facility is disgusting and you should not go there under any circumstances. Also, considering the fact that there was someone clearly on drugs, the lack of security presence in the waiting room was concerning. During a four wait, the majority of it I spent sitting in an uncomfortable stance with what was a broken foot, while a raving lunatic was making a scene clearly mentally ill, on drugs or both. The other patients sitting in the waiting room were also uneasy and discussed it when the man had left the room and paused when he re-entered. The comfort of the patients and safety overall should be prioritized.

Response from the owner2 weeks ago
We are truly sorry to hear about your experience and appreciate you bringing these concerns to our attention. Patient safety and comfort are our top priorities, and we will use your feedback to improve our facilities and services. Thank you for sharing your thoughts.
Stacey McKee
2 weeks ago
1

One star just .one star

Response from the owner2 weeks ago
We would love to hear any suggestions you may have to help us achieve five-star service. Thank you!
Russell Fulton
2 weeks ago
5

Check-in at the registration desk was smooth and efficient. Christina, the ultrasound technician was friendly and professional.

Response from the owner1 year ago
It's fantastic to hear about your positive experience! the team provided exceptional care and professionalism. It's great to know you received such wonderful support throughout your visit.
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