Richmond University Medical Center – Bard Avenue

355 Bard Avenue Staten Island, NY 10310
InpatientOutpatient
Richmond University Medical Center - Bard Avenue NY 10310

About Richmond University Medical Center – Bard Avenue

Situated on Bard Avenue in Staten Island, New York, Richmond University Medical Center is home to a full Behavioral Health Service Program that provides service for mental health and drug treatment concerns. The system has specialized behavioral health services that include acute psychiatric and emotional problems with inpatient, partial hospitalization or intensive outpatient treatment. The medical center offers several insurance plans, Medicaid and Medicare as well as private insurance.

They provide intense and structured treatment for people with severe psychiatric conditions, offering round the clock care. This program is for the more seriously mentally ill and includes medication management, counseling or therapy sessions and other essential psychiatric care. They also provide more flexible outpatient services that allow patients to continue going about their daily lives while receiving treatment. This treatment can include individual therapy, group therapy and psychiatric consultations to improve their mental health and emotional well-being.

The behavioral health department at Richmond University Medical Center also has a substance abuse treatment program. It is a program that works to aid people in overcoming their alcohol and drug addiction, using detoxification in conjunction with rehabilitation alongside therapy. With a dual diagnosis program, both the physical and psychological factors of addiction are treated for a complete recovery.

Latest Reviews

John Laricos
1 month ago on Google
5
This is our Family s second experience with a c section birth. From the minute we stepped in, the security guard wanted to help us with our bags and everyone we encountered was pleasant and helpful. Dr Benson and staff were flawless in their execution. The post operation nurses and doctors were professional and accommodative. We had specific issues that needed extra care and I believe everyone went above and beyond to help us. Thank you RUMCSI !
NICOLAS DRUDA
1 month ago on Google
1
This is an update on another review that I posted in this thread:If you are a consumer who has been reading through all of these reviews, you know that Richmond University Medical Center has quite a negative reputation. In fact, if you are a resident of Staten Island, you may have needed to go to this hospital yourself, and you may even be one of the people who have written a negative review of the horrific experiences at this hospital. It makes Staten Island s healthcare look like it flew south for the winter. Anyway, this update is being posted through my second account, since I ran out of space on my other review, that s how bad this place was and likely still is.To further elaborate, you may have noticed that on almost all of those bad reviews, R.U.M.C s owner replies by saying Please call the Patient Relations Hotline so we can address your concerns more directly. Three words: Do, Not, Bother. They won t answer, even during their supposed hours of operation . Believe me, I have tried. This place needs to be under new management or something, because this is a nightmare for Staten Islanders who need help.As for some of the negative reviews of seen, and believe me, they go on for miles, some have claimed that unlawful activity has taken place by RUMC and it s staff, such as HIPPA violations.For those of you witness or are a victim of HIPPA violations by RUMC staff, you can report it to the United States Federal Bureau of Investigations by calling your local FBI office.
Kevin Barito
1 month ago on Google
1
Very disrespectful staff and triage nurse. I went in there with my girlfriend and the nurse decided to slam the door in my face. Very disrespectful! I wouldn't go there if my life depended on it and I was dying or bleeding in the floor!
Response from the owner1 month ago
Please contact our Patient Relations Department at 718-818-4340.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • wifi iconWifi
  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (718) 818-1351
Building icon

355 Bard Avenue
Staten Island, NY 10310

Fact checked and written by:
Rockel Mundy
Edited by:
Courtney Myers, MS

Reviews of Richmond University Medical Center – Bard Avenue

2.3/5 (515 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.3 (515 reviews)
julia stanley
1 week ago
1

i gave birth here almost 4 months ago and i gotta say that this is the worst hospital experience ever. i feel traumatized from what i went through here for my first delivery and it s unfortunate to say that. i only had two nice nurses but other than that every nurse i had was so mean. when i arrived, we found dead roaches in the waiting room.. so disgusting. then this nurse refused to let my mom and the father into the labor and delivery room and i remember hysterically crying to her. she was so rude to my mom and we were absolutely disgusted. when i got my epidural, nobody was allowed in the room which was okay with me honestly i was just scared. this nurse named julie was such an angel and supported me that night.. i was so grateful! after her night shift i received a new nurse and this nurse caused me to have the worst panic attack of my life. she would always yell at me for crying from the pain when i got to 7 cm. she would never check on me and see how i was doing. the father had to walk out of the room and demand a new nurse because i was freaking out. i believe this new nurses name is katie and she was such an angel too but once i got to pushing, this doctor made me push for 3 hours. i was so out of breath and i could honestly say i thought i was gonna die. it turned out i completely tore my cervix apart, my baby received a birth injury on her heard called a cephalohematoma, and i have herniated bulging discs in my spine permanently now. i ended up having an emergency c-section which went well and i had a new doctor called Dr. Campanella and he performed my surgery so beautifully that i can t even see the scar. my baby was in the nicu the entire time at the hospital.if you re thinking about giving birth here, i recommend choosing somewhere else.. but if you have no choice i recommend asking for the nurse julie for the night shift and katie for the morning shift because they ll ACTUALLY take care of you. Dr. Campanella was incredible too. i just gotta say.. thanks for ruining my first birth experience. i m just glad that me and my daughter made it out alive..

William Laub
1 week ago
1

Born and raised in Staten Island. I was born in this hospital. My 93yr old mother was sent here after she fell. Just in the time I spent visiting her i witnessed doctors going into wrong rooms and thinking they're talking to one patient but its a different person. I have been told my mother would be doing physical therapy and its been days and no one has ever showed up. I will never come back to this hospital and i suggest you don't either.

Response from the owner1 week ago
Please contact our Patient Relations Department at 718-818-4340.
Carmen Chwe
2 weeks ago
1

Called to be directed to the hospital s private ENT services, as the number presented on the website lead to the main line. The woman on the other line answers (with PURE attitude,) with a simple 'Resources ', and lets me get a simple "Hello, good afternoon-" in before promptly dropping the phone to the receiver and hanging up on me. I called and waited again, quickly informing her that I am looking for help being directed to ENT services, as this was the only number provided to me on the website for appointments, no extensions listed She, without words, instantaneously puts me on hold for 5 minutes in the hopes I hung up.Wouldn t give a star if I could. God forbid the people hired to do their jobs at the hospital ACTUALLY have to do their jobs at the hospital Oh, the humanity!

Response from the owner2 weeks ago
Please contact our Center for Advanced ENT, Sinus and Voice Care at 718-818-1855. They will be able to immediately assist you.
John Laricos
1 month ago
5

This is our Family s second experience with a c section birth. From the minute we stepped in, the security guard wanted to help us with our bags and everyone we encountered was pleasant and helpful. Dr Benson and staff were flawless in their execution. The post operation nurses and doctors were professional and accommodative. We had specific issues that needed extra care and I believe everyone went above and beyond to help us. Thank you RUMCSI !

NICOLAS DRUDA
1 month ago
1

This is an update on another review that I posted in this thread:If you are a consumer who has been reading through all of these reviews, you know that Richmond University Medical Center has quite a negative reputation. In fact, if you are a resident of Staten Island, you may have needed to go to this hospital yourself, and you may even be one of the people who have written a negative review of the horrific experiences at this hospital. It makes Staten Island s healthcare look like it flew south for the winter. Anyway, this update is being posted through my second account, since I ran out of space on my other review, that s how bad this place was and likely still is.To further elaborate, you may have noticed that on almost all of those bad reviews, R.U.M.C s owner replies by saying Please call the Patient Relations Hotline so we can address your concerns more directly. Three words: Do, Not, Bother. They won t answer, even during their supposed hours of operation . Believe me, I have tried. This place needs to be under new management or something, because this is a nightmare for Staten Islanders who need help.As for some of the negative reviews of seen, and believe me, they go on for miles, some have claimed that unlawful activity has taken place by RUMC and it s staff, such as HIPPA violations.For those of you witness or are a victim of HIPPA violations by RUMC staff, you can report it to the United States Federal Bureau of Investigations by calling your local FBI office.

Kevin Barito
1 month ago
1

Very disrespectful staff and triage nurse. I went in there with my girlfriend and the nurse decided to slam the door in my face. Very disrespectful! I wouldn't go there if my life depended on it and I was dying or bleeding in the floor!

Response from the owner1 month ago
Please contact our Patient Relations Department at 718-818-4340.
Muneca Blkroze
1 month ago
1

Do not do it forget it yourself at risk These are just a few of the highlights*Detailed Account of Unsatisfactory Experience* I'm writing to express concern about the miscommunication and inadequate care my daughter received at your hospital. *Background* Confusion on going to admit or patient from Sunday till I12 am tues - My daughter was admitted for a laparoscopic procedure on a cyst.- I have 25+ years of healthcare experience.In nursing and optical elderly med off admin billing etc *Issues* 1. Miscommunication regarding waiting room policy for children under 12. Was unknown told repeatedly I could and would have enough time to gather from daycare (keyword) and had my child there with us prior by three surgeon from Monday night till she was wheeled in2. Difficulty obtaining information about my daughter's status. Front staff refused to find someone to get information and claimed not to have access to or know how to obtain3. Delayed access to recovery information.4. Lack of post-op report.or findings5. Surgical resident unaware of my daughter's case.6. No doctor's note provided for work absence. Lied about not having my contact info upset my post opt daughter went into hysterics anxiety hindering her recovery and my adhd asd 5 year old into hours of behavior meltdowns*Unresolved Concerns*- No one took responsibility or apologized.- Surgeons inconsistent about recovery time.Comparison*- Contrasted with excellent care at another hospital (RUMC Pedds neuro- Investigation into this incident.Please feel fress to- Contact me (B.R., surgical patient) mother !!! Explain Recife apology do better train your staff betterNever saw spioke to surgeons that operated and were coming to speak to me since post op administrator in charge that night I spoke with via telephone had no answers for me nor any assistance mind you that is the chain of come clearly written by them (when there s patients relations problems- Monday, 8 PM: Admitted.- Next day: Procedure.- 5 hours waiting for information.Yakima Sandoval I can be reached at this email or with the number in my daughters chartProcedure: Laparoscopic cyst removal

Response from the owner1 month ago
Please contact Patient Relations at 718-818-4340 so we can further learn more about your recent experience.
merita gashi-senka
1 month ago
1

The worst hospital in the history of Staten island. The nurses are rude the staff are horrible. The nurses there act like they own the place and will not care or support new mothers after giving birth in the maturity and recovery. They are very judgmental and condescending and racist.

Response from the owner1 month ago
We have received your review. Please contact Patient Relations at 718-818-4340 so we can better understand the issues you mention during your recent stay with us.
Marta Biernat
2 months ago
5

Excellent experience with the surgery and post surgery care. Wonderful staff, very caring and attentive. They really took excellent care of me after a major surgery. Thank you all.

Response from the owner2 months ago
Thank you for your review and for trusting us with your care. Your comments have been shared with the Surgical Department staff.
Kar Ho
2 months ago
5

The doctor in the night shift emergency services are very good and professional. Great job, thank goodness

Response from the owner2 months ago
Thank you for your review and for trusting us with your care. Your review has been shared with the Emergency Department staff.
Helen Dakis
2 months ago
4

The Best Emergency ER on The Stats. However they have a weird habit of asking harmless people after going through Metal Detector " Are you going to harm yourself or someone else" . Keep in mind the patient is Dizzy,not able to talk ? Well perhaps those persons think it's a Dating game ? This would be a problem, the correct Modern Style is " Do you have Contraband, what's the symptoms! Of course Do you have more Insurance all those Greetings are Expensive. Don't forget to mention your married or even single just in case they want a date

Mark Rizkalla
2 months ago
5

nurse tina and mary are one two of the best helpful nurses every.i came to get my appendix removed and ms tina made me feel like it wasnt a big deal at all and made it feel like a breeze nurse mary always made me feel safe and comfortable the doctor who performed my surgery was one of the best most talented doctos i met and made me feel safe with surgery and not worried

Response from the owner2 months ago
Thank you for your review and trusting us with your care. Your review has been shared with nursing administration and our Surgical Department.
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