Richmond University Medical Center – Family Health Center

800 Castleton Avenue
Staten Island, NY 10310

Richmond Medical Center NY 10310

About Richmond University Medical Center – Family Health Center

Richmond University Medical Center’s Family Health Center is based in Staten Island, New York. They provide primary care to children and adults, which includes drug screening and substance abuse counseling. They also provide immunizations, wellness visits, and care management for chronic health conditions.

Although the Family Health Center is associated with Richmond University, you don’t need to be a part of the university to receive treatment. They offer sliding scale fees for anyone uninsured or underinsured.

Substance abuse screening helps identify anyone at risk of developing alcohol or substance dependencies. Screening also helps identify individuals who need help to recover from addiction, helping them find support and treatment as soon as possible.

Something great that they do is empower you to look after yourself with research backed and evidence based education. They believe that anyone has the ability to keep themselves healthy, they just lack knowledge and support.

In the case of substance abuse disorders, they’ll teach you about how drugs and alcohol impact your system in the short and long term. They’ll also explain why destructive behaviors can seem attractive, and give you the tools to manage yourself better in the future to remain sober.

Latest Reviews

Huda Batool
2 weeks ago on Google
5
I had a wonderful experience with them. My newborn had jaundice and then his labs were not satisfactory. Dr. K. McDonough was amazing with explaining everything throughout the process. When my son s labs were not getting back to normal Dr. McDonough took it upon himself and arranged for immediate appointments with related specialists, he took off so much burden off my shoulders when I was so anxious about my son s health. It meant a lot, and I m very grateful.
Michael Mann
1 month ago on Google
1
We had to look for a new pediatrician after our old one dropped our insurance provider. We made an appointment with Dr. Mendez at RUMC medical center. After sitting there for 2 hours and 15 minutes we left. Can t say anything about her skills as a doctor as she never graced us with her royal appearance. Immediately cancelled my second child s appointment.
Kramamama Jessi
1 month ago on Google
1
This place is unprofessional I went there for lime disease when I just got it and the doctor said it s to late for medicine I can t help you it s to late to treat it and I believed her years went by another doctor said u have to get treated asap I thought they said they can t treat it they let me get more sick instead of saying ( oh maybe you should go somewhere else because I don t know what I m doing I m not a good doctor) stupid doctors man either they help you or kill you and they get away with it

Location

Accepted Insurance

Richmond University Medical Center – Family Health Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Fidelis Care

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (718) 818-4570
Building icon

800 Castleton Avenue
Staten Island, NY 10310

Edited by:
Peter Lee, PhD

Reviews of Richmond University Medical Center – Family Health Center

1.58/5 (35 reviews)
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Reviews

1

The ER is a disaster, the staff was unbelievably rude to me, they behaved so unprofessional and didn't care at all about helping me, even though I was in pain. The lack of compassion for people in need, I was stressing out so badly and feeling so anxious that I preferred to ... Read More

Reviewed on 11/20/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

1.6 (34 reviews)
Huda Batool
2 weeks ago
5

I had a wonderful experience with them. My newborn had jaundice and then his labs were not satisfactory. Dr. K. McDonough was amazing with explaining everything throughout the process. When my son s labs were not getting back to normal Dr. McDonough took it upon himself and arranged for immediate appointments with related specialists, he took off so much burden off my shoulders when I was so anxious about my son s health. It meant a lot, and I m very grateful.

Michael Mann
1 month ago
1

We had to look for a new pediatrician after our old one dropped our insurance provider. We made an appointment with Dr. Mendez at RUMC medical center. After sitting there for 2 hours and 15 minutes we left. Can t say anything about her skills as a doctor as she never graced us with her royal appearance. Immediately cancelled my second child s appointment.

Kramamama Jessi
1 month ago
1

This place is unprofessional I went there for lime disease when I just got it and the doctor said it s to late for medicine I can t help you it s to late to treat it and I believed her years went by another doctor said u have to get treated asap I thought they said they can t treat it they let me get more sick instead of saying ( oh maybe you should go somewhere else because I don t know what I m doing I m not a good doctor) stupid doctors man either they help you or kill you and they get away with it

Eric Patterson
2 months ago
5

Patriciamatos435 Patty
2 months ago
1

If I could give them a zero I would. The order of operation in this place is a joke. Appointments are unnecessary because you still have to wait an hour in the waiting room to be called, An hour for the doctors in the examination room, and another hour to be checked out. It makes no sense what so ever to have to sit in an office for almost 3 hours and be seen for 2secs and receive the bare minimum treatment. If this is normal please feel free to correct me.

Response from the owner2 months ago
Your review has been provided to the administration of the center. Someone will follow up.
Luz Camacho
3 months ago
1

John L
3 months ago
1

Complete nightmare making an appointment. Waited 45 minutes on the line. No one picks up. Left a message finally. No one calls back. Tried again the next day. Same story. And at 4PM they're out the door and the phones are all off and routed to the hospital. Advice is to go somewhere else.

Response from the owner3 months ago
Your experience has been shared with the administrative team. Someone will reach out to you.
Zaida Rivera
8 months ago
1

One of the worst experiences I have had in a long time. I waited over an hour on hold for a nurse. I gave up and called back to be told the Nurse is out to lunch and I needed to call back after 1:30 pm. I was told by a clerical person this clinic is busy so that's what happens. We are all busy! I call back at 1:45 pm finally get transferred to a nurse to be told I had to call and speak with the doctor tomorrow. Coming from someone who works in healthcare it's unacceptable to treat your patients that way. I spent half the day on hold or calling to no avail and accomplished absolutely nothing. You need better processes in place for patients to communicate with their providers and/or care teams. As well as transparency as to what the expectation when trying to reach a "live" person.

Response from the owner8 months ago
Please contact our Patient Relations Department at 718-818-4340 so we can further address your experience.
Patrick Foster
8 months ago
1

Wife had an appointment to see the Orthopedic Doctor Pipitone at the hospital for 9:30a. Got there, checked in and then waited around 20-30 minutes before the girl at the desk told us Doctor Pipitone is not at the hospital today and is rescheduled for next Monday. No one called us to say he would not be there today and since we come from Brooklyn, had to pay the tolls($12+) and gas money also a $5 fee for the parking lot. Shame on them for not notifying us of this. Not very professional.

Twenty TwentyFour
9 months ago
1

Long Long Long wait times. To see your primary care doctor or just for labs, you ll be waiting FOREVER?? Such as shame, large facility, seems to be fully staffed and yet the wait times are very long? I will be switching my primary care doctor because this is absolutely ridiculous! But that s not the worst part, the registration staff are very rude!! All female staff sitting there with an attitude like you disrupted their whole entire life.

Luisa Roman
9 months ago
5

Richmond University Medical Center is a good hospital with great peoples,, that cared.

ye_jayjay
9 months ago
5

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